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Reviews of Holiday Inn Express Hotel & Suites Indianapolis Dtn-Conv Ctr, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Indianapolis Dtn-Conv Ctr, an IHG Hotel
410 S Missouri St, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1008 reviews" "
Rating 8 - Good. 245 out of 1008 reviews" "
Rating 6 - Okay. 67 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 22 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fanchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking, had to pay $25.00 to parking in a garage next door.
Stayed 1 night in May 2024

6/10 Okay

Dana

Stayed 2 nights in May 2024

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, breakfast was great!
Stayed 3 nights in May 2024

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to lots of things!
Stayed 1 night in May 2024

8/10 Good

Theresa, Oak Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near downtown and helpful staff. Had a room on the street side and it was a bit noisy late at night (10pm-midnight). Will stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Amenities
Great location and very clean.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay, thank you!
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Stayed 1 night in May 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was close to the convention center, the rooms were very well maintained, clean and were very nicely designed.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 4, 2024
Thank you for your review, we definitely appreciate your positive feedback and look forward to welcoming you back to our property.

8/10 Good

Kelisha, Muncie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
As an IHG member, I was very disappointed in the room.There was black mold growing around the sink and around the bottom of the toilet.The shower hadn't been cleaned.Then when we left and checked out my wife had lost her phone and they didn't even look for it when it was sitting right on the couch.
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
I am sorry for the inconvenience, we hope you have shared the room number with the front desk or management so the problem can be resolved. Also please keep in mind our front desk staff does what they can to help, if they are alone they are not permitted to leave the desk. Please share more about your experience so we can make sure the next one is the best one!

8/10 Good

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Martice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! When I visit Indianapolis again this is where I’ll be lodging.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you so much for your feedback! We will be more than happy to welcome you back to our property.

10/10 Excellent

Chakia, Normal

Stayed 2 nights in Apr 2024

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, coinvent to the convention center
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on Apr 12, 2024
Thank you so much for staying with us and leaving us a review!!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 12, 2024
Thanks for making Holiday Inn Express your choice to stay, we appreciate you taking the time to review us.

6/10 Okay

Vikrant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Couple of things that didn't go well with my stay. Firstly, I had requested for the quieter and higher floor room and I was provided exactly opposite. Bang opposite to the pool and on the ground floor. The room was extremely noisy till 10pm while kids and families are enjoying in the pool. To make it worse, the other end of the room was road facing and I could hear every car. Secondly I was provided an accessible room and so everything in the room was designed for the people with accessible needs. For me, everything was too low like the grab handles, the toilet seat, the shower etc. Way too inconvenient. Had requested for early check-in and I understand that while it was not guaranteed, but atleast some efforts could have made. I was given room 10 minutes before 3PM while I see that people with late checkout requests were approved. So when you allow people to checkout "late" you are bound to not let people with "early check-in". Why to disbalance ? Other than above, the property is nicely located and close to convention center. Good breakfast spread and had basic amenities in the room.
Stayed 3 nights in Mar 2024
Response from Amber on Apr 13, 2024
We are sorry for the inconveniences of your stay. We always try to accommodate our guests to the best of our ability. For future reference, please feel free to contact the hotel directly so we can see that your preferences are met. Thank you

8/10 Good

Sujay

Liked: Amenities, property conditions & facilities
Staff is friendly and room is in great shape
Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in good condition and clean. The staff is very nice.
Stayed 2 nights in Mar 2024

4/10 Poor

Donelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times for the Indiana State Robotics Competition. Every time we have enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and the breakfast is excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Christella

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Ted

Travelled with family
Liked: Amenities
Denette at the front desk was very nice. The maid service was also nice.
Stayed 1 night in Mar 2024

8/10 Good

Luyang, Dublin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast offers very limited choices. And to be frankly, not tasty at all. I would say pretty awful.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfy, staff were welcoming and professional.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
In close proximity to the college and attractions. Pool and fitness facility need maintenance.
Stayed 2 nights in Mar 2024

8/10 Good

Rowan

Stayed 1 night in Mar 2024

10/10 Excellent

Mer, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Right across Lucas Stadium and within walking distance to all the dining and shopping centers in downtown Indianapolis.
Stayed 1 night in Mar 2024

6/10 Okay

Kami

Travelled with partner
Beds were very uncomfortable and you could hear every noise outside! Would not stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy, Lehighton

Stayed 1 night in Mar 2024

8/10 Good

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice what you would expect from a Holliday Inn I would definitely recommend it.
Stayed 1 night in Mar 2024

6/10 Okay

Dezaray

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

TIm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Liked: Staff & service, property conditions & facilities
Very conveniently located
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Candy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the amount of road noise that started very early. I could not sleep after 5:30 am.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024

4/10 Poor

Rachel

Travelled with family
Ok..
Waited like 20 minutes in line to be checked in.. Also, was woke up very early by front desk to ask if we were waiting on a luggage cart, which we didn’t ask for.
Stayed 1 night in Feb 2024

10/10 Excellent

Brooke

Stayed 1 night in Feb 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shelley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the breakfast and coffee
Stayed 1 night in Jan 2024

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked walking distance from lucas oil stadium
Stayed 1 night in Feb 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place.
Stayed 3 nights in Jan 2024