Exterior
Check availability

Reviews of Hilton Indianapolis Hotel & Suites

4 out of 5
Hilton Indianapolis Hotel & Suites
120 W Market St, Indianapolis, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1009 reviews" "
Rating 8 - Good. 282 out of 1009 reviews" "
Rating 6 - Okay. 100 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 36 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve, Lebanon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property downtown. Walking to amenities downtown. All the staff interactions showed a team with patience and customer support making us feel at home and relaxed.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient parking on site. Dining, shopping, and sporting event venues in walking distance.
Stayed 2 nights in Apr 2024
Response from Joe Melton, General Manager on Apr 14, 2024
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly nice staff
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 14, 2024
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Francesco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Jesse on check in was outstanding.
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 14, 2024
Thanks for the great feedback regarding your recent stay experience. We take great pride in the service we provide our guests, and I am happy we Jesse was able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

6/10 Okay

Andy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff... however, the property was not the best. We saw the same mounds of garbage piled around the cans in the parking garage over 2 days. Pool had no towels. Toilet flushed so hard it splashes water all over the seat and floor. Using hot water in the bathroom made the walls shake like a train coming through the room. Room windows were perhaps never cleaned. Parking garage did not work with room key, and when leaving the garage, you must use a room key that also didn't work. Called the front desk twice before someone came out to lift the gate. Literally 15 minutes later and were able to leave the garage.
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 11, 2024
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to Indianapolis you will give us another opportunity to exceed your expectations.Joe MeltonGeneral Manager

10/10 Excellent

Todd

Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 11, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

6/10 Okay

Octaviano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joe Melton, General Manager on Apr 11, 2024
Thanks for the rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and accommodations
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 8, 2024
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Arnica Sage Hammond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 10, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Michael, Blanchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe Melton, General Manager on Apr 8, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Raymond, Novi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel.
Stayed 2 nights in Mar 2024
Response from Joe Melton, General Manager on Apr 2, 2024
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Karie, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joe Melton, General Manager on Apr 2, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Joe Melton, General Manager on Mar 25, 2024
Thank you for the rating regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I hope that should your travels bring you back to Indianapolis you will give us another opportunity to exceed your expectations.Joe MeltonGeneral Manager

10/10 Excellent

Nina

Loved it!
Stayed 1 night in Mar 2024
Response from Joe Melton, General Manager on Mar 22, 2024
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Joe Melton, General Manager on Apr 3, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love ❤️
Response from Joe Melton, General Manager on Mar 7, 2024
Thanks for the feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel
Stayed 2 nights in Mar 2024
Response from Joe Melton, General Manager on Mar 4, 2024
Thanks for the feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

LaDonna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy. The facility is very elegant and smells wonderful! The on site restaurant service as well as the food was great! All employees who I encountered with during my stay were courteous, friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Joe Melton, General Manager on Feb 28, 2024
Thanks for the feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue and dining.
Response from Joe Melton, General Manager on Feb 7, 2024
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Todd

Stayed 1 night in Jan 2024
Response from Joe Melton, General Manager on Mar 22, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Mackenzie

Stayed 1 night in Jan 2024
Response from Joe Melton, General Manager on Jan 15, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and spacious room
The room was comfortable. The shower gel dispenser was empty. We requested it be filled. It wasn’t filled during our stay. The sink drain needed cleaned out. It was very slow draining. We notified them so they could clean after our stay. Other than those 2 things, we had a very nice stay and would stay again.
Stayed 2 nights in Dec 2023
Response from Joe Melton, General Manager on Jan 11, 2024
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy that despite several concerns we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Jan 31, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Jan 1, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

JERRY

Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Dec 26, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Brooke

Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Jan 1, 2024
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Dec 19, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building
Stayed 1 night in Dec 2023
Response from Joe Melton, General Manager on Dec 12, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Krista

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right in the heart of downtown Indianapolis and within walking distance of all of the downtown attractions.
Stayed 2 nights in Nov 2023
Response from Joe Melton, General Manager on Nov 28, 2023
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Jean

Travelled with group
Rooms were nice
Stayed 1 night in Nov 2023
Response from Joe Melton, General Manager on Nov 28, 2023
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Joe Melton, General Manager on Nov 15, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super fast
Stayed 1 night in Oct 2023
Response from Joe Melton, General Manager on Nov 6, 2023
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room temperature rose to over 80 degrees over the night. Maintenence came in the morning but then we checked out. 2 very small trash cans. How do we clean up with that? Toilet very loud when flushed
Stayed 1 night in Oct 2023
Response from Joe Melton, General Manager on Oct 31, 2023
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to Indianapolis you will give us another opportunity to exceed your expectations.Joe MeltonGeneral Manager

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient for the price, room was cleaned daily
Stayed 4 nights in Oct 2023
Response from Joe Melton, General Manager on Oct 25, 2023
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Atilla

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joe Melton, General Manager on Oct 10, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Joe Melton, General Manager on Oct 31, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Is Not A Quality Name Here...
Hilton, a brand that is normally associated with 5 star quality, was tragically lacking at this Indianapolis location. The valets had to be coaxed into interacting with us, the sheets in the room had stains, supplies were not filled in the bathroom, and most amenities were broken. While talking with other guests who were dedicated Hilton customers, it was revealed that this location is quite possibly the worst one that they had stayed at. I myself have stayed at Hampton by Hilton, and overall, that brand offers a much happier experience. For a two or three star hotel brand, I would happily give a generous review. However, with a name associated with quality luxury, this hotel delivered anything but.
Stayed 1 night in Sep 2023
Response from Joe Melton, General Manager on Oct 4, 2023
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to Indianapolis you will give us another opportunity to exceed your expectations.Joe MeltonGeneral Manager

10/10 Excellent

Ronald

Greta Concert at the Field House! Room was a great retreat afterwards!
Stayed 1 night in Sep 2023
Response from Joe Melton, General Manager on Sep 25, 2023
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite possibly the best hotel check-in I’ve ever experienced. The desk agent was exceptional and made the process extremely fast and anticipated needs. Rooms were extremely clean. Haven’t had this level of service since pre-Covid.
Stayed 1 night in Sep 2023
Response from Joe Melton, General Manager on Sep 21, 2023
Thanks for the feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Cindy

Stayed 2 nights in Sep 2023
Response from Joe Melton, General Manager on Sep 13, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Ed

Travelled with partner
Liked: Amenities, property conditions & facilities
Only negative would be McCormicks and Schmicks hours. They close way too early..it was disappointing. However, everything the hotel has control over was excellent.
Stayed 1 night in Sep 2023
Response from Joe Melton, General Manager on Sep 11, 2023
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy that despite your concern with the hours at M&S we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

6/10 Okay

Justin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Joe Melton, General Manager on Sep 5, 2023
Thank you for the rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

mike

Stayed 1 night in Aug 2023
Response from Joe Melton, General Manager on Sep 21, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service
There are not really any options for late night food and no room service past 11:00 pm
Stayed 1 night in Aug 2023
Response from Joe Melton, General Manager on Aug 17, 2023
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy that despite the lack of late-night options for food we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Mallery D

Stayed 2 nights in Jul 2023
Response from Joe Melton, General Manager on Aug 28, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

2/10 Terrible

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing Customer Service
As soon as we arrived to the hotel, after driving in a thunderstorm for 4 hrs, we were told we no longer had a room and would still be charged. They said they had marked us down as a no show. She was very rude and would not listen. She was eating potato chips as I was explaining what we had gone though. In the meantime my daughter is in her wheelchair waiting with my wife. Very rude service. She called security, he helped us with our room situation. Will never stay here again! Very disappointed. Would have left but we were in town for my wife’s graduation.
Stayed 1 night in Jul 2023
Response from Joe Melton, General Manager on Jul 31, 2023
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to Indianapolis you will give us another opportunity to exceed your expectations.Joe MeltonGeneral Manager

8/10 Good

Sibora

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Safe, quiet, and walkable.
Stayed 1 night in Jul 2023
Response from Joe Melton, General Manager on Jul 31, 2023
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting Indianapolis and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Joe Melton, General Manager on Jul 26, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Joe Melton, General Manager on Jul 20, 2023
Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to Indianapolis.Joe MeltonGeneral Manager