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Reviews of Courtyard by Marriott Indianapolis Downtown

3 out of 5
Courtyard by Marriott Indianapolis Downtown
601 West Washington Street, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Whitley J on Apr 17, 2024
Thank you for your response! Come back and see us soon!

6/10 Okay

Andria

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Had to pay for parking, staff didn't even tell me where my room was or how to get to it. To may additional fees
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We sincerely apologize for not exceeding your expectations. We hope you give us the opportunity to do this when you're in Indy next.

6/10 Okay

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Extra fees and have to pay to park. We ended up paying about 50 dollars extra
Stayed 1 night in Apr 2024
Response from RS on Apr 12, 2024
Thank you for taking the time to share your feedback. We appreciate your comments regarding the extra fees and parking costs during your stay.We strive to maintain transparency with our fees and provide value to our guests. We apologize if these charges were not communicated clearly during your booking process or upon check-in. Your feedback will help us review our pricing structure and improve how we present our fees to ensure a more seamless experience for our guests.If you have any further questions or concerns regarding your bill, please feel free to contact us directly. We're here to assist you and clarify any discrepancies.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We hope to see you again soon, when your back in Indy!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We hope to see you again soon, when your back in Indy!

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walking to Lucas Oil Stadium for the Morgan Wallen concert!
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We hope to see you again soon, when your back in Indy !

10/10 Excellent

Pamela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! In walking distance to Lucas Oil stadium. Staff was great. Would stay there again
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We hope to see you again soon when your back in Indy!

8/10 Good

Amberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and walkable distance from places to eat and Lucas Oil Arena.
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We hope to see you again soon !

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Whitley J on Apr 5, 2024
Thank you for staying with us !

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities
The staff was amazing. Expedia told me they had changed my check-in date for me - which was a lie! The manager found an available room for me and helped me with everything from check-in to check-out! She and staff took my bad start for the weekend and made it great.
Stayed 4 nights in Mar 2024
Response from RS on Mar 27, 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff went above and beyond to ensure you had a great stay, despite the initial hiccup with your check-in date. Providing exceptional service is our top priority, and it's truly rewarding to know that we were able to turn your weekend around for the better.We apologize for any inconvenience regarding the misinformation from Expedia and are grateful for your understanding. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We hope to have the pleasure of welcoming you back soon for another wonderful stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Courtyard on Mar 22, 2024
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Courtyard on Mar 18, 2024
Thank you for providing feedback about your stay! We hope to see you again when your travels bring you back to Indy!

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard on Mar 18, 2024
Thank you for providing feedback about your stay. We hope to see you again when your travels bring you back to Indy.

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MGT on Mar 12, 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!

10/10 Excellent

Tricia

Liked: Property conditions & facilities
Attached by skywalk to convention center. Perfect for event
Stayed 1 night in Feb 2024
Response from Courtyard on Mar 7, 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtyard on Feb 29, 2024
Thank you for providing feedback about your experience with us at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Joshua

Travelled with family
Liked: Amenities
Very nice hotel. Great access to downtown attractions. Close to some very good restaurants.
Stayed 1 night in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for your wonderful review. We hope to see you again soon.

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Very spacious room. Bar was nice in the lobby.
Stayed 1 night in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for your wonderful comments! Come back and see us soon.

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott never disappoints. They have a beautiful location that is conveniently walkable and attached to the conference center ands mall. There’s no need to even go outside if you do not want. Everyone was very nice and I had everything I needed.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Hello Tammy, Thank you for taking the time for the survey and providing us your feedback. We are so glad to hear that your stay was not a disappointment, that our staff was nice, and the hotel was conveniently located too all the place you wanted to go. We hope to see you again soon.

8/10 Good

Julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 6, 2024
Hello and thank you for taking the time to take 6he survey. If you have any additional feedback, we’d love to hear it.

8/10 Good

Yayuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Management on Feb 5, 2024
Hello, Thank you for taking the time to fill out the survey, if you have any feedback we would love to hear about it.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard on Jan 31, 2024
Thank you for providing feedback about your stay with us. We hope that you choose to stay with us again when your travels bring you back to Indy!

6/10 Okay

Andrew, Topeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They had trouble finding my reservation. Everything else was great!
Stayed 1 night in Jan 2024
Response from Front Desk Management on Jan 27, 2024
Hello Andrew, Thank you for your feedback and we apologies that we had trouble finding your reservation. With third party reservations they are not always our in the system correctly.

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Timothy MacNitt on Jan 18, 2024
Hello Nancy, Thank you for staying with us at the Courtyard by Marriott Indianapolis Downtown. We are happy that you enjoyed your stay to give us a perfect score. If you have any specific details you would lik to share, we would love to hear them.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I booked a room last minute for New Years Eve. We were able to check in early and got a free room upgrade for my husband's birthday, which we were also celebrating. The room was spotless when we checked in and we even had an amazing view of Lucas Oil and Victory Field. We will definitely stay again.
Stayed 3 nights in Dec 2023
Response from Timothy MacNitt on Jan 8, 2024
Hello Kristen, We are glad to her you were able to a room with us last minute for New Years Eve. We are glad that we could get you in early and a room upgrade or celebrate not just the new year but your husbands birthday.

10/10 Excellent

Mikala

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Jan 8, 2024
Hello Mikala, Thank you for staying with us during your visit to Indianapolis. We glad you gave us a perfect score for your stay. If you have any details you would like to the share please let us know.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Whitley J on Jan 31, 2024
Thank you for your feedback! We look forward to seeing you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Whitley J on Jan 31, 2024
Thank you for your feedback! We look forward to seeing you again soon.

10/10 Excellent

Genna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 31, 2023
Hello Genna, Thank you for staying with us during your time in Indianapolis, if you have any specific details about your stay we would enjoy hearing them.

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 31, 2023
Hello Jose, We are glad you stayed with us during your time in Indianapolis. If you have any specifics about your stay you would like to share we would enjoy hearing the feedback.

8/10 Good

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is within walking distance to Lucas Oil Stadium.
Response from Front Desk Management on Feb 8, 2024
Hello Sonya, Thank you for taking the time to file out the survey and we are glad that you found our hotel conveniently located to Lucas Oil Stadium. If you have any additional feedback we would love to hear more.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn't have to pay for parking after you pay for the room.
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 27, 2023
Thank you for providing feedback about your experience with us. We hope you will another chance to wow you when your travels bring you back to the area.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 22, 2023
Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear the feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 20, 2023
Hello Mark, Thank you for staying with us during your visit to Indianapolis, if you ave any specifics bout your stay you would like to share we would love to hear it.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was clean. Parking garage was easy access from within the hotel. Staff was very helpful and friendly! Would definitely stay again!
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 20, 2023
Hello Diana, We are glad you enjoyed your stay and we will get to see you again next time you are in Indy. We will share your feedback with the team. If you have anyone specific who stood out we would like to hear the details.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Response from Hotel Management on Feb 6, 2024
Hello, thank you for taking the time to take the survey. We’re glad you enjoyed your stay and if you have any additional feedback, would love to hear.

10/10 Excellent

Charles

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello Charles, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear th feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello Stephen, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear th feedback.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of many restaurants and area attractions
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello Jason, We are glad you stayed with up during your time in Indianapolis, We are happy that you found our hotel convent to all the great place you wanted to go. If you have any other specific details about the hotel we would love to hear about it.

8/10 Good

George

Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello George, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was good, we would like to know what we could have done better to get a score of 9 or 10. If you have any specific details of your stay we would love to hear the feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Beautiful! Very clean
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello John, Thank you for staying with us during your time in Indianapolis. We are glad that you found our property beautiful and clean. If you have any specific details you would like to share we would love the feedback.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello Stephen, Thank you for staying with us during your time in Indianapolis. We are happy to get a perfect score .If you have any specific details about your stay we would like to hear about it.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Courtyard on Dec 17, 2023
Thank you for providing feedback about your experience with the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to the area!

8/10 Good

Michael

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 14, 2023
Hello Michael, We are glad you joined us during your stay in Indianapolis. If you have any specific feedback to provide that would be great. What could we have done to make your stay a night or a ten? Thank you.

10/10 Excellent

Brock

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Courtyard on Dec 11, 2023
Thank you for providing feedback about your stay! We hope that you will choose to stay again with us in the future. Happy travels!

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service
Hotel was close to many attractions. Maintenance on building needs help.
Response from Front Desk Management on Feb 8, 2024
Hello Charlotte, Thank you for taking the time to fill out the survey, we will share the feedback of he building maintenance with our Director of Engineering as well. If you have any specific details you would like to share with us we would love to hear it.

10/10 Excellent

Theresa

Stayed 1 night in Aug 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms, friendly staff and convenient to everything downtown
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.