All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for your response! Come back and see us soon!
6/10 Okay
Andria
Travelled with partner
Apr 14, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Had to pay for parking, staff didn't even tell me where my room was or how to get to it. To may additional fees
Andria
Stayed 1 night in Apr 2024
Response from Whitley J on Apr 14, 2024
Thank you for your response. We sincerely apologize for not exceeding your expectations. We hope you give us the opportunity to do this when you're in Indy next.
6/10 Okay
Mandy
Travelled with partner
Apr 11, 2024
Liked: Cleanliness, staff & service, amenities
Extra fees and have to pay to park. We ended up paying about 50 dollars extra
Mandy
Stayed 1 night in Apr 2024
Response from RS on Apr 12, 2024
Thank you for taking the time to share your feedback. We appreciate your comments regarding the extra fees and parking costs during your stay.We strive to maintain transparency with our fees and provide value to our guests. We apologize if these charges were not communicated clearly during your booking process or upon check-in. Your feedback will help us review our pricing structure and improve how we present our fees to ensure a more seamless experience for our guests.If you have any further questions or concerns regarding your bill, please feel free to contact us directly. We're here to assist you and clarify any discrepancies.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.
The staff was amazing. Expedia told me they had changed my check-in date for me - which was a lie! The manager found an available room for me and helped me with everything from check-in to check-out! She and staff took my bad start for the weekend and made it great.
Jonathon
Stayed 4 nights in Mar 2024
Response from RS on Mar 27, 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff went above and beyond to ensure you had a great stay, despite the initial hiccup with your check-in date. Providing exceptional service is our top priority, and it's truly rewarding to know that we were able to turn your weekend around for the better.We apologize for any inconvenience regarding the misinformation from Expedia and are grateful for your understanding. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We hope to have the pleasure of welcoming you back soon for another wonderful stay.
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!
10/10 Excellent
Tricia
Mar 1, 2024
Liked: Property conditions & facilities
Attached by skywalk to convention center. Perfect for event
Tricia
Stayed 1 night in Feb 2024
Response from Courtyard on Mar 7, 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!
Thank you for providing feedback about your experience with us at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to the area!
10/10 Excellent
Joshua
Travelled with family
Feb 25, 2024
Liked: Amenities
Very nice hotel. Great access to downtown attractions. Close to some very good restaurants.
Joshua
Stayed 1 night in Feb 2024
Response from Whitley J on Feb 27, 2024
Thank you for your wonderful review. We hope to see you again soon.
Marriott never disappoints. They have a beautiful location that is conveniently walkable and attached to the conference center ands mall. There’s no need to even go outside if you do not want. Everyone was very nice and I had everything I needed.
Tammy
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Hello Tammy, Thank you for taking the time for the survey and providing us your feedback. We are so glad to hear that your stay was not a disappointment, that our staff was nice, and the hotel was conveniently located too all the place you wanted to go. We hope to see you again soon.
They had trouble finding my reservation. Everything else was great!
Andrew
Stayed 1 night in Jan 2024
Response from Front Desk Management on Jan 27, 2024
Hello Andrew, Thank you for your feedback and we apologies that we had trouble finding your reservation. With third party reservations they are not always our in the system correctly.
Hello Nancy, Thank you for staying with us at the Courtyard by Marriott Indianapolis Downtown. We are happy that you enjoyed your stay to give us a perfect score. If you have any specific details you would lik to share, we would love to hear them.
My husband and I booked a room last minute for New Years Eve. We were able to check in early and got a free room upgrade for my husband's birthday, which we were also celebrating. The room was spotless when we checked in and we even had an amazing view of Lucas Oil and Victory Field. We will definitely stay again.
Kristen
Stayed 3 nights in Dec 2023
Response from Timothy MacNitt on Jan 8, 2024
Hello Kristen, We are glad to her you were able to a room with us last minute for New Years Eve. We are glad that we could get you in early and a room upgrade or celebrate not just the new year but your husbands birthday.
10/10 Excellent
Mikala
Travelled with group
Jan 1, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mikala
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Jan 8, 2024
Hello Mikala, Thank you for staying with us during your visit to Indianapolis. We glad you gave us a perfect score for your stay. If you have any details you would like to the share please let us know.
Hello Genna, Thank you for staying with us during your time in Indianapolis, if you have any specific details about your stay we would enjoy hearing them.
Hello Jose, We are glad you stayed with us during your time in Indianapolis. If you have any specifics about your stay you would like to share we would enjoy hearing the feedback.
The property is within walking distance to Lucas Oil Stadium.
Sonya
Response from Front Desk Management on Feb 8, 2024
Hello Sonya, Thank you for taking the time to file out the survey and we are glad that you found our hotel conveniently located to Lucas Oil Stadium. If you have any additional feedback we would love to hear more.
Shouldn't have to pay for parking after you pay for the room.
Jason
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 27, 2023
Thank you for providing feedback about your experience with us. We hope you will another chance to wow you when your travels bring you back to the area.
Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear the feedback.
Hello Mark, Thank you for staying with us during your visit to Indianapolis, if you ave any specifics bout your stay you would like to share we would love to hear it.
Hotel was clean. Parking garage was easy access from within the hotel. Staff was very helpful and friendly! Would definitely stay again!
Diane
Stayed 2 nights in Dec 2023
Response from Timothy MacNitt on Dec 20, 2023
Hello Diana, We are glad you enjoyed your stay and we will get to see you again next time you are in Indy. We will share your feedback with the team. If you have anyone specific who stood out we would like to hear the details.
Hello, thank you for taking the time to take the survey. We’re glad you enjoyed your stay and if you have any additional feedback, would love to hear.
10/10 Excellent
Charles
Dec 19, 2023
Liked: Cleanliness, amenities
Charles
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello Charles, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear th feedback.
Hello Stephen, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear th feedback.
Within walking distance of many restaurants and area attractions
Jason
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello Jason, We are glad you stayed with up during your time in Indianapolis, We are happy that you found our hotel convent to all the great place you wanted to go. If you have any other specific details about the hotel we would love to hear about it.
8/10 Good
George
Dec 17, 2023
George
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 19, 2023
Hello George, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was good, we would like to know what we could have done better to get a score of 9 or 10. If you have any specific details of your stay we would love to hear the feedback.
10/10 Excellent
John
Travelled with partner
Dec 17, 2023
Liked: Cleanliness, amenities
Beautiful! Very clean
John
Stayed 1 night in Dec 2023
Response from Timothy MacNitt on Dec 18, 2023
Hello John, Thank you for staying with us during your time in Indianapolis. We are glad that you found our property beautiful and clean. If you have any specific details you would like to share we would love the feedback.
Hello Stephen, Thank you for staying with us during your time in Indianapolis. We are happy to get a perfect score .If you have any specific details about your stay we would like to hear about it.
Thank you for providing feedback about your experience with the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to the area!
Hello Michael, We are glad you joined us during your stay in Indianapolis. If you have any specific feedback to provide that would be great. What could we have done to make your stay a night or a ten? Thank you.
Thank you for providing feedback about your stay! We hope that you will choose to stay again with us in the future. Happy travels!
8/10 Good
Charlotte
Travelled with group
Dec 8, 2023
Liked: Cleanliness, staff & service
Hotel was close to many attractions.
Maintenance on building needs help.
Charlotte
Response from Front Desk Management on Feb 8, 2024
Hello Charlotte, Thank you for taking the time to fill out the survey, we will share the feedback of he building maintenance with our Director of Engineering as well. If you have any specific details you would like to share with us we would love to hear it.
10/10 Excellent
Theresa
Dec 5, 2023
Theresa
Stayed 1 night in Aug 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.
Nice clean rooms, friendly staff and convenient to everything downtown
Catherine
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.
10/10 Excellent
Andrew
Dec 3, 2023
Andrew
Stayed 1 night in Dec 2023
Response from Courtyard on Dec 9, 2023
Thank you for taking the time to provide feedback about your stay! We look forward to seeing you again in the future when your travels bring you back to the area.