Lobby

Reviews of Baymont by Wyndham Indianapolis South

2.5 out of 5
Baymont by Wyndham Indianapolis South
4402 E Creek View Rd, Indianapolis, IN

Reviews

6.2
Rating 10 - Excellent. 155 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 186 out of 1001 reviews" "
Rating 2 - Terrible. 195 out of 1001 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
CTC did a spectacular job!
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Timothy,We are thrilled to hear that you had a positive experience with us at CTC! Your satisfaction is our top priority, and we appreciate your kind feedback. If you have any further comments or need assistance, please don't hesitate to reach out to our management team. We look forward to welcoming you back in the future!

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Michelle,We're delighted to hear you enjoyed your stay with us! If you have any further comments you'd like to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
It was very noisy on the side near highway. My wife and I could not sleep much.
Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Shuang,We apologize for any inconvenience the noise may have caused during your stay. Your feedback is valuable to us and will be shared with our management team for further review. Our goal is to ensure all guests have a comfortable experience.

4/10 Poor

Mick

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Mick,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns you had during your stay. We value your input and would like to make things right for you.

6/10 Okay

Satomi

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was really dirty
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Satomi, We're disappointed to hear about your experience and appreciate your feedback. We strive to maintain high cleanliness standards and will address this with our team. Thank you for bringing this to our attention.

8/10 Good

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that in the mornings they had a nice breakfast and by the front door they had bananas and bottles of water that you could grab one of each on your way out for the day. It was quiet at night so you are able to get a good night's rest. I liked the goose that hung out up-front, like their own little hotel pet.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello debra,We are pleased to hear that you enjoyed the breakfast offerings and found our hotel to be quiet for a good night's rest. Our feathered friend is quite popular with our guests. Thank you for sharing your experience with us.

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to be at . It’s very comfortable and clean !
Stayed 2 nights in Mar 2024
Response from Manager on Apr 25, 2024
Hello Carrie,We're delighted to hear that you found our hotel comfortable and clean! Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience during your stay. If you have any further feedback or need assistance, please feel free to reach out.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet atmosphere. Just a little outdated but good rates.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Michelle,We appreciate your feedback on the cleanliness and peaceful environment of our hotel. While we strive to offer competitive rates, we also value your input on areas for improvement, like modernizing our rooms. Your comments are invaluable in helping us enhance our guest experience.

10/10 Excellent

Haylee

Liked: Cleanliness, amenities
Greatest!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Haylee,We are thrilled to hear that you had a positive experience with us. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back soon for another memorable stay.

6/10 Okay

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Brandon, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If there is anything you would like to share with us to improve our services, please don't hesitate to contact us directly. We value your input and would love to welcome you back in the future.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Tamika,We are glad to hear that you enjoyed our customer service during your stay. Our team works hard to ensure all guests have a positive experience. Should you have any further feedback or requests, please feel free to reach out to our management team directly.

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being renovated with new management Each trip I stay it is improving worth trying out
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello TINA,We are delighted to hear you have noticed improvements during your stay. Your feedback is valuable as we strive to provide a better experience for our guests. Be sure to visit us again to see the continued enhancements we are making.

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The person at the fron desk was friendly at check-in but the actual room itself was dirty, dirty sheets, dirty towels, and it was probably a while since it was last vacuumed. Would definitely not recommend this hotel to anyone.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Roberto, We appreciate your feedback and regret to hear about your experience. Rest assured we take cleanliness seriously and will address this with our housekeeping team for improvements. Your comments will help us better serve our guests in the future.

8/10 Good

Dorothy

Liked: Amenities
Good location to sites I wanted to see in Indianapolis . Staff very friendly. Didn't jack up prices for the eclipse
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Dorothy,We're delighted to hear that you found our location convenient for exploring Indianapolis and enjoyed the service from our friendly staff. Your feedback is valuable to us, and we appreciate your positive comments regarding our pricing during the eclipse. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

KAELA

Travelled with family
Disliked: Amenities, property conditions & facilities
Not clean, loud traffic noise, blow dryer didn’t work
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello KAELA, We're sorry to hear about your experience and appreciate your feedback. We always aim to enhance our guests' stay. We recommend reaching out to our management team to address your concerns for future visits.

8/10 Good

kristin, Naperville

Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello kristin,We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Phil

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Phil,We are delighted to hear that you had an excellent stay with us! We hope to welcome you back soon for another memorable experience at our hotel.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Robert,We are delighted to hear you had an excellent stay with us! Please do not hesitate to contact us if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience...... Nasy and dirty... Front desk person very rude. Barely speaks English
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello JAMES, We are sorry to hear about your experience and apologize for any inconvenience caused. We appreciate your feedback and take all comments seriously in order to improve our services. We ensure that we have all measures in place to address any concerns promptly.

10/10 Excellent

TINA

Stayed 1 night in Mar 2024
Response from Manager on Apr 25, 2024
Hello TINA,We appreciate you choosing our hotel for your stay and are thrilled to hear that you had a wonderful experience! We hope to welcome you back again soon.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place priced reasonably
Stayed 3 nights in Mar 2024
Response from Manager on Apr 25, 2024
Hello Terry,We appreciate your positive feedback on our pricing and are glad you enjoyed your stay with us. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant experience.

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 25, 2024
Hello Bryan, We appreciate you choosing to stay with us and regret to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you would like to share to help us improve our services in the future.

4/10 Poor

Charles

Disliked: Property conditions & facilities
I found that the room was just ok. The toilet seat was broke and came off when need to use. There were no grab bars to lower oneself when needed. The vanity cold water faucet was broke. I have an artificial hip and when I turned on the water the tub filled with water and became slick with soap scum. I was afraid I was going to fall and injury myself. There were no grab bars in the shower so there was nothing to hold on to keep my balance. I will not return any more to this hotel.
Stayed 1 night in Mar 2024
Response from Manager on Apr 25, 2024
Hello Charles, We're sorry to hear about your experience in our hotel. Guest safety and comfort are our top priorities, and we appreciate your feedback that will help us improve our services. Our team will look into the maintenance issues mentioned for future guests' convenience. Thank you for bringing these concerns to our attention, and we hope you will consider giving us another chance in the future.

4/10 Poor

Daisy, Rockford

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Apr 25, 2024
Hello Daisy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any specific feedback you'd like to share so we can address it promptly.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Still needs some renovating in the rooms. Walls were scraped up, just minor maintenance/appearances. Much improved in past two years.
Stayed 6 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Robert,We appreciate your feedback on the room renovations. Our team continuously works on enhancing the guest experience, and we're thrilled you've noticed improvements over the past two years. Your comments help us focus on areas needing attention for future upgrades. Thank you for sharing your thoughts with us.

2/10 Terrible

Stephanie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very dirty. I work night shift I got there after nine did not get to sleep till probably 9:45 AM and I had asked about staying longer than check out and was told it would cost more and I understand. I put the do not disturb sign on the outside of my door and went to sleep. At noon I heard the click of the lock on my door and someone opened it. Thankfully, I had the safety thing on it, and they could only open it so far. And they left it that way - OPEN! Needless to say I was terrified so with less than three hours sleep I got up got ready and got out of there. I explained it to the gentleman at the desk and he said he wasn’t charging me for the extra time after check out. He told me he had taken $100 deposit so I was good to go. I asked for a receipt and he had charged me $55 and something over and above what I had already paid the night before when we used Expedia to book the room. I can attach pictures of the filthy room and I also took a picture of the door how I found it. I would never stay there again, and I would never recommend it!!
Stayed 1 night in Feb 2024
Response from Manager on Apr 25, 2024
Hello Stephanie, We are sorry to hear about your experience and appreciate you bringing this to our attention. Guest safety and security are our top priorities, and we will address this matter with our team. We apologize for any inconvenience caused and thank you for providing feedback for us to improve our services.

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great to work with !
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello TINA,We're thrilled to hear that you had a positive experience with our staff! Our team takes great pride in providing exceptional service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out.

2/10 Terrible

Morgan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was not clean what so ever. Our room was not clean. There was hair and dirt in the tub. The shower curtain had multiple stains all over it. Our bed had a big blood stain. So I took pictures of everything and showed the staff and we asked if we could move rooms and they let us move rooms and our second room also had a big blood stain on the mattress. The TV was broken and the shower was still filthy. We did not enjoy our stay whatsoever.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Morgan, We appreciate your feedback and apologize for any inconvenience you experienced. Your concerns have been shared with the relevant teams for further review. Our team is committed to providing a comfortable stay for all guests and we regret that we did not meet your expectations on this occasion. Thank you for bringing this to our attention.

10/10 Excellent

Kamekia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay. The cleaners can do a bit better but overall it was nice. The staff was very friendly and smiled.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Kamekia,We appreciate your feedback regarding the cleanliness of our hotel. Our team strives to provide a pleasant experience for all our guests. It's wonderful to hear that you found our staff friendly and welcoming during your stay. Your comments will be shared with our team for further improvement.

6/10 Okay

Joseph

Liked: Cleanliness
Its getting better they are good just coming back from renovations. Good rooms clean
Stayed 3 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Joseph, We appreciate your feedback on our renovated rooms and cleanliness standards. Your satisfaction is important to us, and we are pleased to hear that you had a positive experience. Should you have any future concerns, please don't hesitate to reach out to our management team for further assistance.

6/10 Okay

Rocky

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Rocky, We're sorry to hear that your stay wasn't perfect. Please feel free to contact us directly to share more details about your experience so we can improve for the future.

8/10 Good

Joseph

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Joseph, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff. Great value for the money.
Stayed 3 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Randall,We appreciate your kind feedback on our staff and the value you found during your stay. Your satisfaction is important to us, and we are delighted to hear that you had a positive experience at our hotel. Thank you for choosing to stay with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Joseph, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Leslie, Indianapolis

Liked: Amenities
The staff here is the BEST!!! I love staying here!!
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Leslie,We are thrilled to hear that you enjoyed your stay with us and that our staff exceeded your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Leslie, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are the best! You walk into a warm friendly smile and leave with with feeling well ta taken care of
Stayed 5 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Leslie,We are delighted to hear that our staff provided you with excellent service during your stay. Your kind words are truly appreciated, and we strive to ensure all our guests feel well taken care of. Thank you for taking the time to share your positive experience with us!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Todd,Thank you for taking the time to leave us a review. We're glad to hear that you had a good stay with us. Your feedback is valuable to us as we strive to provide excellent service. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff is nice and helpful.
Stayed 5 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Joseph,We are delighted to hear you appreciated the service provided by our team during your stay. Your kind words will be shared with our staff to encourage them to maintain their high level of hospitality. Thank you for taking the time to share your positive experience with us.

2/10 Terrible

Maurice

Travelled with partner
Disliked: Property conditions & facilities
Bed was hard, and the place was Smokey…
Response from Manager on Apr 25, 2024
Hello Maurice, We appreciate your feedback and regret to hear about your discomfort. Suggestions for improvements are forwarded for our ongoing review process. For any further concerns, please reach out to our management directly.

10/10 Excellent

Karin

Travelled with family, Business traveller
Liked: Amenities
What an extremely affordable place to stay! The rooms were recently updated. There were a few items still in process but the rooms were clean and beds comfy. The staff was extremely friendly. Breakfast starts nice and early even on the weekends. We also loved the fact that the room had a microwave and fridge with an actual freezer compartment. We have another trip to Indy next month and will definitely come back.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Karin,We are delighted to hear that you found our accommodations affordable, updated, and clean, with friendly staff that made your stay enjoyable. It is great to know that you appreciated the early breakfast options and the amenities in the room. We look forward to welcoming you back on your next trip to Indy.

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place will not stay there again!
There were holes in the walls the front desk guys were not the nicest at all! It smelled like weed through the whole hotel and we stayed there due to an allergy to smoke and that was not an easy weekend
Stayed 2 nights in Feb 2024
Response from Manager on Apr 25, 2024
Hello Brandon, We apologize for any inconvenience during your stay. Please know we take feedback seriously to improve our guests' experiences. Your concerns will be shared with the team for review. We appreciate you bringing this to our attention.

8/10 Good

claudia

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello claudia, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Leslie, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Leslie,We are thrilled to hear that you had a fantastic experience with us! If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Manager on Apr 25, 2024
Hello Peter,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Leslie, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful!!
Stayed 3 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Leslie,We are delighted to hear that you appreciated the friendliness and helpfulness of our staff during your stay. Our team strives to provide top-notch service to all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.

8/10 Good

Brian

Travelled with partner
Not bad
Stayed 1 night in Jan 2024
Response from Manager on Apr 25, 2024
Hello Brian, We appreciate your feedback and are glad to hear you had an overall satisfactory experience. If there's anything we can do to enhance your future stays, please don't hesitate to reach out.

2/10 Terrible

Chante

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never rated a hotel experience before, but my stay here was horrible! The 1st room I had was DIRTY with stains everywhere!! Even on the bed skirt!! Was changed to another room and it was slightly better but that’s it!! The elevator had exposed wires, everyone slouches at the front desk because they’re ALWAYS on their personal phones!! The complimentary breakfast is basically non existent!! The only good thing I can say is Cracker Barrel was next door!! Water pressure low in shower but extremely high on faucet!! Just DONT GO!!
Stayed 2 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Chante, We're sorry to hear about your experience and appreciate you sharing your feedback with us. We will address your concerns with the relevant teams for review and improvement. Thank you for mentioning the nearby Cracker Barrel, we're glad you found a dining option to enjoy. We strive to provide all our guests with a comfortable stay and will work on enhancing our services.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Apr 25, 2024
Hello Evan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and very friendly! I enjoed my stay and have extended it! The beds are very comfortable!! Thank you for a pleasant stay!
Stayed 2 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Leslie,We are thrilled to hear that you enjoyed your stay and found our staff helpful and friendly. It's wonderful to know that you found the beds comfortable and decided to extend your stay with us. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.

6/10 Okay

Amisadai

Business traveller, Travelled with group
It was a nice hotel
Stayed 2 nights in Jan 2024
Response from Manager on Apr 25, 2024
Hello Amisadai, Thank you for choosing our hotel for your stay! We are delighted to hear that you had a pleasant experience with us. Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable visit.