I had my wallet and phone stolen on my last day in Reykjavik and left me with no means to pay for my checked bag. I explained the situation to the customer service representative and they waived the fee.
My one disappointment is that they did not offer a complimentary mean on the overnight flight nor did they offer a complimentary snack on the return flight. They did however offer the standard complimentary array of drinks choices which were satisfactory. I also experienced an issue where I was unable to pay my checked baggage fee on the return flight due to a situation that had occurred and the fee was waived.
We found that the plane was very hot and it made it uncomfortable. Other than that, everything was good.
No food and old movies
The lines to board the aircraft are somewhat frantic and uncoordinated.
The seats were a bit uncomfortable for length of trip, but otherwise all was good.
Seats were not that comfortable. Only 6 hour flight but had to get up a few times to relieve pressure on legs and butt. Seats were hard. Have flown quite a few times and have had more comfortable seats on different airlines. Glad that checked baggage was included in flight cost as it can be eye opening to see what airlines want extra for a checked bag. Overall happy with flight.
One of the hottest driest flights I have ever been on...
The wifi didn’t work well on any leg I had
So much money to check in bag small seats nothing to eat for a long flight and I paid 1164.00 and got nothing the lady beside me paid $500.00 US how is that fair staff were amazing
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