Icefields Parkway Vacation Packages

Front office staff were incompetent and were not familiar with their responsibilities. Need more training and

He photos are misleading - one feels they are renting a beautiful retreat. It isn’t. The cottage is run down, with a large burn on the dining room table, holes in the sitting room ottoman, and a worn out couch that we all found incredibly uncomfortable. Lack of comfortable seating was the worst part of the stay - either one sits on the worn out couch, or the hard dining room table chairs. The interior was filled with flies - they keep landing on our heads and food. The owner’s acknowledged the flies were an issue, but she said she can’t fix the issue as she doesn’t know where they are coming in from. When we told the owner the toaster didn’t work, she assured me that it did. She said the problem was that the plug was broken, which supplied the electricity to the toaster. (Sorry for criticizing the toaster!) Guest bathroom towels are dishtowels. Getting to the dock is perilous. It’s accessed down a long exterior staircase. The railway ties that once made up the stairs have lifted and twisted over time to be become dozens of hazardous, raised tripping hazards. Getting down to the dock is not for the faint of heart. Once at the dock, access to the dock is gained by climbing over the first dock section that is covered in logs and branches, and has been distorted to a 45 degree angle, making climbing over it treacherous to say the least. There are a series of yurts and a trailer overlooking the property.