Icefields Parkway Vacation Packages

This was the perfect romantic getaway and escape from the city. The location was easy to get to, check in and check out was incredibly smooth and painless, and the room itself was so cozy and cute. We especially loved the little pet additions (and he loved the treats) that welcomed our dog for the stay. We made use of the kitchen for dinner and breakfast, and the spa was enjoyable as well!

I would not recommend this location because we found the conditions of the rooms poor and lack of customer service. The entire suite is poorly lit, and the blinds didn’t work so we just left them open the entire time to keep light in. The washing machine didn’t work, and we needed to depend on that traveling with young children. The bathroom curtain smelled of mold. So I figured I’d call the front desk (which is only accessible by phone) and 99% of the time, they would never answer their phone. And their voicemail is full so you just have to keep calling. The one time we did get a hold of them it took 3-4 hours to get our items. Overall, disappointed with the condition of the room and customer service. Also the main bedroom off the living room is a frosted door so the bedroom had light come through it all night which made it hard to sleep for our young kids. Lastly, when we did get the maintenance guy to come help with our blinds, he was dismissive and didnt bring in the extra lighting as he mentioned he would then we never saw him again.

Staff were exceptional. Very helpful.