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Reviews of Holiday Inn Hyannis, an IHG Hotel

3 out of 5
Holiday Inn Hyannis, an IHG Hotel
1127 Iyannough Rd, Hyannis, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 791 reviews" "
Rating 8 - Good. 302 out of 791 reviews" "
Rating 6 - Okay. 108 out of 791 reviews" "
Rating 4 - Poor. 55 out of 791 reviews" "
Rating 2 - Terrible. 25 out of 791 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Holiday Inn Cape Cod - Hyannis on May 24, 2024
Thank you for choosing us for your recent stay and for taking a moment to rate us. We hope to see you again.

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities
Very very clean. Pleasant staff as well. Thank you. Tracy and Edward
Stayed 1 night in May 2024
Response from Holiday Inn Cape Cod - Hyannis on May 22, 2024
Thank you! We really appreciate your kind words. Our team works very hard, and it is affirming to read of your satisfaction with our hotel cleanliness and staff. We hope that we will have an opportunity to welcome you back in the future.

8/10 Good

Ahtishaam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
plenty of parking and close proximity to shops
Stayed 2 nights in May 2024
Response from Holiday Inn Cape Cod - Hyannis on May 22, 2024
Thank you for choosing us and for taking a moment to share your feedback. We hope to see you again.

10/10 Excellent

Ledena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice
Stayed 2 nights in Feb 2024
Response from Holiday Inn Cape Cod - Hyannis on May 22, 2024
Thank you so much for your 5/5 rating and kind words. We hope to see you again soon!

8/10 Good

Kit

Staff is very friendly. Check-in is very easy. Room is nice. Restaurant is excellent and very quick.
Stayed 2 nights in May 2024
Response from Holiday Inn Cape Cod - Hyannis on May 22, 2024
We appreciate your kind words and are glad to hear that you had an enjoyable stay!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 30, 2024
Thank you for staying with us and for taking a moment to leave us a rating.

6/10 Okay

Francisco

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Close to shopping. 10 minutes to downtown.
Stayed 1 night in Apr 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 29, 2024
Thank you for choosing us for your recent stay and for taking a moment to review us. We're glad to hear that our location seemed to work well for you.

4/10 Poor

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
The shower faucet thing is terrible lol
Stayed 1 night in Apr 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 22, 2024
We're so sorry that the shower faucet was not ideal - and we will pass along your comments to our maintenance team. Thank you for taking a moment to share your feedback.

8/10 Good

Shirley

Good
Stayed 1 night in Apr 2024
Response from Holdiay Inn Cape Cod - Hyannis on Apr 22, 2024
Thank you!

2/10 Terrible

Jefferson

Disliked: Property conditions & facilities
Noise
Stayed 2 nights in Apr 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 16, 2024
We were disappointed to learn that you encountered a noise issue during your stay. We will share your feedback with our team and wish to apologize for the inconvenience.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 16, 2024
Thank you for rating us. We hope to see you again soon.

6/10 Okay

Andres

Stayed 1 night in Mar 2024
Response from Holiday Inn Cape Cod - Hyannis on Apr 8, 2024
Thank you for choosing us for your recent stay. We hope that you will reach out to us to share any specific feedback on your visit.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in Jan 2024
Response from Holiday Inn Cape Cod - Hyannis on Feb 27, 2024
Thank you.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk is always very welcoming! Rooms are clean and cozy. Pool and hot tub are both great temperatures.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Cape Cod - Hyannis on Jan 15, 2024
Thank you! Appreciate your kind words and 5/5 rating! Hope to see you again.

10/10 Excellent

Fátima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love
Stayed 2 nights in Jan 2024
Response from Holiday Inn Cape Cod - Hyannis on Jan 15, 2024
Thank you!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Cape Cod - Hyannis on Jan 15, 2024
Thank you!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end the year.
The Hotel was very clean and the staff was very friendly. The Restaurants on site where very good.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you very much for taking a moment to review us and for your 10/10 rating! We're very pleased to learn of your satisfaction with your stay - in particular the friendly staff and cleanliness of the hotel. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Sandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you!

6/10 Okay

Sung min

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Michael j

Stayed 2 nights in Dec 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Staff were friendly and informative. Only fault would be that the pool could open earlier than 4pm on weekdays.
Stayed 2 nights in Dec 2023

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Judy Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at high end hotels that didn't have beds this comfy! Can always count on Holiday Inn for a great experience at an affordable price.
Stayed 1 night in Nov 2023
Response from Holiday Inn Mgmt. on Jan 5, 2024
Thank you! We're so pleased to learn of your satisfaction with your stay...in particular your "comfy" bed and the overall value. We hope you will visit us again.

8/10 Good

Brianne

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and welcoming. Lobby updated. The rooms however are outdated & its a long walk to the rooms from the lobby. No luggage carts were noted upon arrival to assist with managing the luggage.
Stayed 1 night in Nov 2023

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff, conveniently located
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Stayed 2 nights in Oct 2023

8/10 Good

SuSan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Julian

Stayed 4 nights in Apr 2023

4/10 Poor

Melissa

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not worth the money
We paid over $400 for one night for a hotel room that was dated and obviously hadn’t been deep cleaned in a long time. There were splashes of who know what on the walls, dirt build up in the corners and edges of the floors, no microwave, no mini fridge, and a television that got few channels. We had a much better, cheaper stay the following night at the Doubletree down the road. On a positive note, the staff was pleasant and even accommodated an early check in and late check-out which was greatly appreciated.
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023

8/10 Good

juan

Liked: Staff & service
Disliked: Cleanliness
I really choose the Hotel for taking time to relax in the pool but I had a bad experience in the water it was dirty I had a lot of woman's hair made ball around the pool which caused me a lot of disgust because I expected them to pay more attention to the pool maintenance service !! And that really causes me disagreement since it is a high quality hotel !!
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice time to stay at after a long day
Stayed 3 nights in Aug 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Aug 2023

4/10 Poor

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointed, especially since we paid over $300. Our room smelt old and musty, the mattress was extremely uncomfortable and on the small side for a queen and the bathroom sink was a pedastool sink with no countertop.

10/10 Excellent

John

Liked: Amenities
Good service close to eveything 2 pools, one indoors and the outdoor.
Stayed 3 nights in Aug 2023

6/10 Okay

jarrett

Liked: Staff & service
Disliked: Property conditions & facilities
Needs a lot of updating . The room room was so small that we almost left a night early . The hallways had no air conditioning and was hot and muggy. The staff was great . The breakfast was good .

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Can use some TLC with older areas of the hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Natalie

Travelled with partner
Disliked: Staff & service
Hotel overall was okay, for the amount per night I expected much more. Beds were comfy, bathroom was okay. Room walls, carpet so dated, needs makeover. I paid 300.00 a night no free breakfast however other guest I heard had free breakfast, not sure the difference. The two front desk man And women who checked us in were nasty. We checked in at 3:30 and they told us we had to wait because the rooms were not cleaned yet. We advise the gentleman that we’ve been driving for seven hours and it was unacceptable as we had dinner plans at five and need to get ready he didn’t tell us we had to be patient with the hotel which is not right when you’re paying $300 a night.
Stayed 1 night in Aug 2023

10/10 Excellent

Enielis

Stayed 1 night in Aug 2023

10/10 Excellent

Louis-Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
The staff did everything they could to make sure we had the most enjoyable stay! Service was efficient everywhere on the premises and always with a smile! Thanks to all of them for all their great work!
Stayed 5 nights in Aug 2023

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Shimshon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Leonela

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was immaculate. Bed and pillows so very comfy. The area was great-everything we wanted was nearby. Great vacation!
Stayed 2 nights in Aug 2023

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
stayed in the suite, very comfortable. love how each section of the hotel has its own entrance/exit by the parking lot. right across the street from a cool restaurant (the knack). would stay again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Keegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is GREAT. My partner and I came for a weekend and were more than pleased. The staff is friendly, the facility is beautiful, and indoor and outdoor pools make for non-stop relaxation. Also great proximity to plenty of shops and beaches. Stay here!
Stayed 2 nights in Jul 2023