Title: Palace Inn and Suites - Willowbrook Mall - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palace Inn and Suites - Willowbrook Mall Travelers find convenience at this restful hotel near Willowbrook Mall, where continental breakfast starts the day and WiFi keeps everyone connected ## Photo gallery for Palace Inn and Suites - Willowbrook Mall ![Spa - Palace Inn and Suites - Willowbrook Mall (Houston)](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/bb4305a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Desk, iron/ironing board, cribs/infant beds, free WiFi - Palace Inn and Suites - Willowbrook Mall (Houston)](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/e8ccbb4c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Palace Inn and Suites - Willowbrook Mall (Houston)](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/8a4df223.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Palace Inn and Suites - Willowbrook Mall (Houston)](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0bbeb1f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave - Palace Inn and Suites - Willowbrook Mall (Houston)](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/d8c36df7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palace Inn and Suites, steps from Willowbrook Mall, is ideal for shoppers and business travelers. Guests enjoy continental breakfast and in-room WiFi for planning activities. Luggage storage meets practical travel needs. ## Reviews 6.0 ## Popular amenities - Breakfast included - Parking included - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave ![Desk, iron/ironing board, cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/e8ccbb4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking, Refrigerator & Microwave ### Highlights Separate dining area Separate sitting area Air conditioning Refrigerator TV Private bathroom Microwave Digital channels - 355 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette ![Desk, iron/ironing board, cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0278aa19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Non Smoking, Kitchenette ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator TV Private bathroom Microwave Stovetop - 360 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave ![Desk, iron/ironing board, cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/c7de8ab0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Smoking, Refrigerator & Microwave ### Highlights Separate dining area Separate sitting area Air conditioning Refrigerator TV Private bathroom Microwave Digital channels - 360 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds, Smoking, Kitchenette ![Desk, iron/ironing board, cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0278aa19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Smoking, Kitchenette ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator TV Private bathroom Microwave Stovetop - 360 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Premium bedding, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2280000/2270700/2270671/7d09d756.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kompose Residences Houston Cy-Fair Houston - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Palace-Inn-And-Suites-Willowbrook-Mall.h19662861.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Palace-Inn-And-Suites-Willowbrook-Mall.h19662861.Hotel-Information) ## About the area Houston is home to Palace Inn and Suites - Willowbrook Mall. Houston National Cemetery and Cypress Top Historic Park are local landmarks, and travelers looking to shop may want to visit Willowbrook Mall and Vintage Park. Looking to enjoy an event or a game while in town? See what's going on at Aerodrome, or consider a night out at Sandlewood Manor. [Visit our Houston travel guide](https://www.expedia.ca/Houston.dx178265) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.96507%2C-95.53635&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dEn3RbT-rSUuDCSf6ipsDe1SrEU=) 12951 Willow Centre Drive, Houston, TX, 77069 ### What's nearby - Stone Moves Indoor Rock Climbing \- 3 min walk \- 0.3 km - Willowbrook Mall \- 8 min walk \- 0.7 km - Houston Methodist Willowbrook Hospital \- 17 min walk \- 1.4 km - Aerodrome \- 4 min drive \- 2.6 km - Champions Golf Club \- 4 min drive \- 2.3 km ### Getting around - Houston Station - 28 min drive - George Bush Intercontinental Airport (IAH) - 29 min drive ### Restaurants - ‪Chick-fil-A - ‬7 min walk - ‪In-N-Out Burger - ‬15 min walk - ‪Food Court (Willowbrook Mall) - ‬15 min walk - ‪Starbucks - ‬15 min walk - ‪Portillo's - ‬9 min walk ## About this property ### Palace Inn and Suites - Willowbrook Mall Property highlights Palace Inn and Suites - Willowbrook Mall provides free continental breakfast and more. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self parking - A 24-hour front desk, a vending machine, and luggage storage Room features All 50 rooms feature comforts such as air conditioning and separate dining areas, as well as perks like free WiFi. Extra amenities include: - Refrigerators, microwaves, and irons/ironing boards - TVs with premium channels - Separate dining areas, cribs/infant beds, and daily housekeeping ## Similar properties ![Standard Room, 2 Queen Beds, Non Smoking, Kitchenette](https://images.trvl-media.com/lodging/19000000/18820000/18812000/18811927/2251e0a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Haven Inn & Suites Willowbrook Willowbrook - Parking included - Free WiFi - Air conditioning - Laundry 8.2 Very good 410 reviews CA $76 CA $89 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=18811927&PinnedHotelID=18811927&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/6000000/5710000/5707600/5707565/953a8e42.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Americas Best Value Inn Houston at FM 1960 & I-45 Houston - Parking included - Free WiFi - Air conditioning - Laundry 5.8 362 reviews CA $72 CA $85 total includes taxes & fees Feb 13 - 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Free continental breakfast ### Family friendly - Crib (surcharge) - In-room microwave - In-room refrigerator - Separate in-room dining area ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Wheelchair-accessible parking - Wheelchair-accessible path of travel ## Room amenities ### Bedroom - Crib (surcharge) ### Bathroom - Free toiletries - Towels provided ### Entertainment - Pay movies - TV with premium digital channels ### Food and drink - Microwave - Refrigerator - Separate dining area ### More - Air conditioning - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 5:30 AM ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are available for USD 10 per stay ### Property payment types ## Important information ### Optional extras - Crib (infant bed) fee: USD 10 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### Property is also known as Palace Inn Willowbrook Mall And Suites Willowbrook Mall Palace Inn Suites Willowbrook Mall Palace Inn and Suites - Willowbrook Mall Hotel Palace Inn and Suites - Willowbrook Mall Houston Palace Inn and Suites - Willowbrook Mall Hotel Houston ## Frequently asked questions ### Is Palace Inn and Suites - Willowbrook Mall pet-friendly? ### How much is parking? ### What time is check-in at Palace Inn and Suites - Willowbrook Mall? ### What time is check-out at Palace Inn and Suites - Willowbrook Mall? ### Where is Palace Inn and Suites - Willowbrook Mall located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palace Inn and Suites - Willowbrook Mall Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 4 8 - Good 3 6 - Okay 3 4 - Poor 4 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Jacqueline Dec 31, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful! Nice place, nice people. Would definitely stay again. ##### Jacqueline Stayed 1 night in Dec 2017 ### 8/10 Good #### Verified traveller Feb 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was excellent, very kind and attended to everything I needed. ##### Verified traveller Stayed 2 nights in Feb 2021 ### 2/10 Terrible #### Verified traveller Feb 21, 2021 #### Extremely in satisfied I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy. ##### Verified traveller Stayed 1 night in Feb 2021 ### 10/10 Excellent #### Verified traveller Jun 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great, they just need a swimming pool ##### Verified traveller Stayed 1 night in Jun 2019 ### 4/10 Poor #### Verified traveller May 13, 2019 Disliked: Staff & service, amenities I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed. ##### Verified traveller Stayed 2 nights in May 2019 ### 6/10 Okay #### Verified traveller Nov 19, 2018 Liked: Cleanliness, staff & service The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience. ##### Verified traveller Stayed 1 night in Nov 2018 ### 6/10 Okay #### Matthew Oct 24, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Stayed for work New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you. ##### Matthew Stayed 2 nights in Oct 2018 ### 2/10 Terrible #### Sam Jun 18, 2018 Disliked: Staff & service, room comfort #### Romantic night out, wow. The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line ##### Sam Stayed 1 night in Jun 2018 ### 6/10 Okay #### Ronald Apr 14, 2018 Disliked: Cleanliness, room comfort #### Weekend in houston There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful ##### Ronald ### 4/10 Poor #### Vick, willowbrook Houston Mar 29, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Nice location close to the mall The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching. ##### Vick Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Stanley Jan 11, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience. Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition. ##### Stanley Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Verified traveller Dec 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice,perfect location and the staffs are nice Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great ##### Verified traveller Stayed 2 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller Mar 21, 2021 ##### Verified traveller Stayed 1 night in Feb 2021 ### 2/10 Terrible #### Verified traveller Jan 13, 2020 ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Jun 1, 2019 ##### Verified traveller Stayed 1 night in May 2019 ### 4/10 Poor #### Verified traveller Nov 13, 2018 ##### Verified traveller Stayed 1 night in Nov 2018 ### 4/10 Poor #### Jared Sep 7, 2018 ##### Jared Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller Jun 14, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jun 2018 ## Expedia's Latest Trends ### Hotels > [Hyatt Place Houston/Galleria](https://www.expedia.ca/Houston-Hotels-Hyatt-Place-HoustonGalleria.h12294828.Hotel-Information) > > [JW Marriott Austin](https://www.expedia.ca/Austin-Hotels-JW-Marriott-Austin.h8778760.Hotel-Information) > > [Fairmont Dallas](https://www.expedia.ca/Dallas-Hotels-Fairmont-Dallas.h18280.Hotel-Information) > > [Heights House Hotel - Houston Heights Downtown, an Ascend Collection Hotel](https://www.expedia.ca/Houston-Hotels-Heights-House-Hotel.h50569221.Hotel-Information) > > [DoubleTree by Hilton Hotel & Suites Houston by the Galleria](https://www.expedia.ca/Houston-Hotels-DoubleTree-By-Hilton-Hotel-Suites-Houston-By-The-Galleria.h20116.Hotel-Information) > > [Homewood Suites Houston Downtown](https://www.expedia.ca/Houston-Hotels-Homewood-Suites-Houston-Downtown.h13173758.Hotel-Information) > > [InterContinental Houston by IHG](https://www.expedia.ca/Houston-Hotels-InterContinental-Houston-Medical-Center.h23830866.Hotel-Information) > > [Hyatt Place Austin Downtown](https://www.expedia.ca/Austin-Hotels-Hyatt-Place-Austin-Downtown.h5437747.Hotel-Information) > > [The Laura Hotel, Houston Downtown, Autograph Collection](https://www.expedia.ca/Houston-Hotels-Alessandra-Hotel.h20052335.Hotel-Information) > > [Hotel Van Zandt](https://www.expedia.ca/Austin-Hotels-Hotel-Van-Zandt.h10269315.Hotel-Information) > > [Hotel Zaza Houston Museum District](https://www.expedia.ca/Houston-Hotels-Hotel-Zaza-Houston-Museum-District.h3306.Hotel-Information) > > [The Moran CITYCENTRE](https://www.expedia.ca/Houston-Hotels-The-Moran-CITYCENTRE.h2302841.Hotel-Information) > > [Grand Hyatt San Antonio River Walk](https://www.expedia.ca/San-Antonio-Hotels-Grand-Hyatt-San-Antonio-River-Walk.h1848212.Hotel-Information) > > [The Royal Sonesta Houston Galleria](https://www.expedia.ca/Houston-Hotels-Royal-Sonesta-Houston-Galleria.h878652.Hotel-Information) > > [C. 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