Exterior

Reviews of The Inn At Houghton Creek

2.5 out of 5
The Inn At Houghton Creek
9722 Genesee St., Houghton, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 138 out of 193 reviews" "
Rating 8 - Good. 48 out of 193 reviews" "
Rating 6 - Okay. 5 out of 193 reviews" "
Rating 4 - Poor. 2 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous find! The bed was comfortable. It was relaxing. We wish we could have stayed longer. The staff was very friendly and accommodating.
Stayed 2 nights in Oct 2021
Response from Innkeeper on Oct 25, 2021
We are so happy to hear that you had a wonderful time here! We hope to see you soon and maybe you will be able to stay a little bit longer!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept. Pleasant staff.
Stayed 1 night in Oct 2021
Response from The Innkeeper on Oct 18, 2021
We are glad you had a good stay! Please come back soon!

10/10 Excellent

Kersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from The Innkeeper on Oct 16, 2021
Thank you for taking the time to review us! We are glad you had a good stay! Please come back!

10/10 Excellent

LINDA LEAX

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

JEFFREY

Well maintained. Very reasonable.
Stayed 2 nights in Oct 2021
Response from The Innkeeper on Oct 12, 2021
Thank you so much for your positive review. Please come stay with us again soon.

8/10 Good

Mary Ellen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was poor. More thought could have gone into this.
Stayed 2 nights in Oct 2021
Response from The Innkeeper on Oct 6, 2021
Hi Mary Ellen - thanks for your feedback. We started providing a light continental breakfast for guests about a year and a half ago so we are still new to it - will share your feedback with our owners.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was homey and just felt well cared for.
Stayed 1 night in Sep 2021
Response from The Innkeeper on Oct 1, 2021
Thank you so much for your kind review. We're glad that you think it felt homey. Please come stay with us again.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet with updated rooms. You will need quarters for the coffee machine in the morning, but other cold breakfast items are good.
Stayed 1 night in Sep 2021
Response from The Innkeeper on Sep 19, 2021
Thanks so much for taking the time to leave a review. We do provide coffee free of charge to guests in each room, and plan to update the coffee station in the lobby soon as well. Please come again. :)

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bed. Great in room coffee/tea maker. Pleasant surroundings on edge of campus of liberal arts college. Well located for visits to Letchworth State Park (15 minute drive).
Stayed 1 night in Sep 2021
Response from The Innkeeper on Sep 16, 2021
Thank you for taking the time to review us :) We are glad you had a good visit and hope to see you again in the near future!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Nice place. Quiet and comfortable.
Stayed 1 night in Sep 2021
Response from The Innkeeper on Sep 10, 2021
Thanks so much for your review. So glad that you had a pleasant stay. Please come stay with us again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Innkeeper on Aug 31, 2021
Thanks so much for your review! We love feedback from our guests!

10/10 Excellent

Skylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small and Christian environment! Great place to relax and explore the Houghton area
Stayed 3 nights in Aug 2021
Response from Innkeeper on Aug 30, 2021
Thank you Skylor for taking the time to review us! We are pleased that you had a good time visiting your brother and watching him play! We hope you can come back again soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little hotel in Houghton. Will definitely stay there each time we go there.
Stayed 2 nights in Aug 2021
Response from Innkeeper on Aug 27, 2021
Thank you so much for the kind words and taking the time to review us! We are pleased you had a great experience and hope to see you and your family again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
This is a great hotel! It is very clean and comfortable. There were a number of toiletries included. Breakfast items included Chobani yogurt, cereals, flavored oatmeal pkts. Granola and others. Also, coffees, hot chocolate, tea and juices. We highly recommend this hotel.
Stayed 2 nights in Aug 2021
Response from Innkeeper on Aug 24, 2021
Hi Cynthia, We are so happy to hear you had a wonderful stay! We try to make everything as easy as possible for our guests! Thank you for taking a few minutes out of your day and reviewing us. We hope you come back to Houghton again and stay with us :)

10/10 Excellent

MARK, elmira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great nights stay!!
Stayed 1 night in Aug 2021
Response from Innkeeper on Aug 24, 2021
We are so pleased to hear this! Thank you for taking the time to review us!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Innkeeper on Aug 18, 2021
Thank you for taking the time to review us! We are glad to see that you had a good experience! We hope to see you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean and comfy. Great location.
Stayed 3 nights in Aug 2021
Response from The Innkeeper on Aug 12, 2021
Thank you for taking the time to review us! We are glad we met your expectations and hope to see you again in the near future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and cozy. Reasonably priced and super clean.
Stayed 1 night in Aug 2021
Response from The Innkeeper on Aug 10, 2021
Thank you so much for taking the time to leave a review. We are so happy that you enjoyed your stay. Please come again soon.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Great location, friendly employees, very pleasant experience.
Stayed 2 nights in Jul 2021
Response from Innkeeper on Aug 8, 2021
Thanks for taking the time to review us! We are so pleased that you had a wonderful stay! Hope to see you again in the near future!

10/10 Excellent

Luanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Innkeeper on Aug 7, 2021
Hi Luanne! We are very pleased that you took the time to review us! We hope you had a wonderful stay and enjoyed the wedding while you were in town! We hope to see you again when you travel this way!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jul 2021
Response from The Innkeeper on Jul 30, 2021
We are glad you enjoyed your time while you were here. Thank you for taking the time to review us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn is charming. The Covid precautions are good. The AC in my room was much too cold.
Stayed 1 night in Jul 2021
Response from The Innkeeper on Jul 30, 2021
Thank you for taking the time to review us! We are pleased to hear that you had such a wonderful time!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely, quaint hotel
Lovely clean hotel. Contactless check in and check out so we did not see any staff members but the room and public snack station were kept well stocked.
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 27, 2021
Thanks for your positive review. We are glad that you enjoyed your stay, and hope you come back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It’s
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 27, 2021
Thank you for your review. Please come again.

10/10 Excellent

Prasenjit

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Houghton College. We loved the hominess of the Inn!
Stayed 1 night in Jul 2021
Response from The Innkeeper on Jul 23, 2021
We are so pleased to hear that you had a great stay! Please come again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and perfect
Stayed 1 night in Jul 2021
Response from The Innkeeper on Jul 22, 2021
Thank you for your kind words- We are pleased to hear that you had a wonderful experience here! We hope you come back soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There is no staff at the inn. An envelope with your name awaits at a desk. For any questions a phone number is provided-they called back 2 hours after i left a message. A glorified airbnb at best. Definitely not recommended.
Stayed 1 night in Jul 2021
Response from The Innkeeper on Jul 14, 2021
Hi Amram, We are so sorry to hear that you were unhappy with your stay. We do have staff consistently each morning and afternoon, but do not always have someone manning the desk in the evening, particularly on slower days. We actually called you, as we do all our guests, the morning before you checked in to go over our check-in procedures, and left a voicemail, but we did not hear back. We always explain details, including how to get in touch with someone on call should you need something, in advance. Sorry that we missed you. One of the reasons that we implemented the faceless check-in for most guests was for the safety of guests and staff during the COVID crisis. We are revisiting our policies now to see which should stay and which should be changed again. Thanks for your feedback. As the happiness of our guests is very important to us, we'd like to extend a 50% discount on a future stay. If you give us another chance, we'd love the opportunity to change your mind and show you how hospitable we can be.

10/10 Excellent

Robert

Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 6, 2021
Thank you so much for taking the time to provide a review. We hope that you come stay with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very professional, kind and helpful. I highly recommend this Inn. Very clean, well maintained and the breakfast availability was nice. We really enjoyed our stay. 😊
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 6, 2021
Your review is so deeply appreciated! Thank you, sincerely, for staying with us. We are really happy that you enjoyed your stay, and hope you come again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything room was extremely comfortable! We slept so good, we will stay here again when we are back in the area!
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 6, 2021
Thank you for your review! We are so happy to hear that you slept well!! Please come again soon :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator to second floor. Was not a problem for us currently, but potentially so, as we grow older.
Stayed 1 night in Jun 2021
Response from The Innkeeper on Jun 29, 2021
Thank you for taking the time to review us. For future reference, you can always ask to have a ground floor room. We hope to see you again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, clean property and town. It's just a short and picturesque walk to the Houghton College campus.
Stayed 2 nights in Jun 2021
Response from The Innkeeper on Jun 29, 2021
Thank you for taking the time to review us. We hope you had a wonderful stay and hope to see you again in the near future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a homey feel
Stayed 2 nights in Jun 2021
Response from The Innkeeper on Jun 22, 2021
Thank you for taking your time to review us! So glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little inn next to Houghton College. It was quiet, clean and off the beaten path a bit. Contactless check in check out for covid was appreciated.
Stayed 1 night in Jun 2021
Response from The Innkeeper on Jun 22, 2021
Thank you for your kind words. We are pleased that you had a great stay!

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Innkeeper on Jun 12, 2021
Thanks so much for your review. We hope you stay with us again soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and setting. Will stay there again.
Stayed 5 nights in May 2021
Response from The Innkeeper on Jun 3, 2021
Thank you so much for your kind review. We are so happy to hear that you will come again - we look forward to hosting you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, clean, & friendly staff. Would definitely recommend!
Stayed 3 nights in May 2021
Response from The Innkeeper on Jun 1, 2021
Thanks so much for your review. Please let us know how we can do better in the future, and please come again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. The Inn was quiet and comfortable. Would definitely stay again.
Stayed 2 nights in May 2021
Response from The Innkeeper on May 26, 2021
Thanks so much for your review, and very glad to hear your stay was nice. We sincerely hope that you come again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent well-maintained property, rooms, all amenities, and very courteous staff!
Stayed 1 night in May 2021
Response from The Innkeeper on May 16, 2021
Thank you so much for your kind review. We are so happy that you stayed with us, and sincerely hope that you come again soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was comfortable and close to Houghton College.
Stayed 1 night in Apr 2021
Response from The Innkeeper on Apr 20, 2021
We are so happy to hear that you enjoyed your stay. Thanks so much for your feedback, and please come again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE enjoyed our stay
Stayed 1 night in Apr 2021
Response from The Innkeeper on Apr 17, 2021
We are so glad that you enjoyed your stay! Thanks so much for taking the time to leave us feedback. Please come again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean, not many amenities
Very clean. Small bathroom, coffee in the lobby cost $1.
Stayed 1 night in Apr 2021
Response from The Innkeeper on Apr 14, 2021
Thanks so much for your feedback. I hope that you noticed that there was also free coffee in your guest room. Thanks, and hope you come stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately clean. Staff was very friendly and available - even with COVID restrictions in place. Would highly recommend to anyone.
Stayed 1 night in Feb 2021
Response from The Innkeeper on Feb 24, 2021
Thank so much for your kind review. We sincerely hope that you come and stay with us again.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from The Innkeeper on Jan 24, 2021
Thanks so much for your review. Please come again.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from The Innkeeper on Oct 28, 2020
Thank you so much for taking the time to review! We hope you had a wonderful stay!

8/10 Good

Lyn, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was neat and clean. It was quiet. I had to pay $5 to have a refrigerator brought to my room. That was unexpected. The side stairways was steep and difficult for me navigate. There was a main stairs much easier to use.
Stayed 1 night in Sep 2020
Response from The Innkeeper on Sep 28, 2020
Hi Lyn - thanks for staying with us, and for your feedback - we appreciate the information you shared and will evaluate with our owners. Should you choose to stay with us again (and we hope that you do) we would be happy to put you closer to the main staircase or on the first floor.

10/10 Excellent

Donald

Stayed 2 nights in Sep 2020
Response from The Innkeeper on Sep 28, 2020
Thank you for your review, and for staying with us. Please come again!

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was a great stay the room was very clean and quiet. We enjoyed our quick stay but we would like to return at a ;ater date.
Stayed 1 night in Aug 2020
Response from The Innkeeper on Aug 31, 2020
We are so happy to hear that you enjoyed your stay, and we will be so glad to welcome you back again soon.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2020
Response from The Innkeeper on Aug 31, 2020
Thanks so much for your review. Please come stay with us again!