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Breakfast was poor. More thought could have gone into this.
Mary Ellen
Stayed 2 nights in Oct 2021
Response from The Innkeeper on Oct 6, 2021
Hi Mary Ellen - thanks for your feedback. We started providing a light continental breakfast for guests about a year and a half ago so we are still new to it - will share your feedback with our owners.
Very clean and quiet with updated rooms. You will need quarters for the coffee machine in the morning, but other cold breakfast items are good.
Mark
Stayed 1 night in Sep 2021
Response from The Innkeeper on Sep 19, 2021
Thanks so much for taking the time to leave a review. We do provide coffee free of charge to guests in each room, and plan to update the coffee station in the lobby soon as well. Please come again. :)
Spacious room and bed. Great in room coffee/tea maker. Pleasant surroundings on edge of campus of liberal arts college. Well located for visits to Letchworth State Park (15 minute drive).
Jerry
Stayed 1 night in Sep 2021
Response from The Innkeeper on Sep 16, 2021
Thank you for taking the time to review us :) We are glad you had a good visit and hope to see you again in the near future!
Very small and Christian environment! Great place to relax and explore the Houghton area
Skylor
Stayed 3 nights in Aug 2021
Response from Innkeeper on Aug 30, 2021
Thank you Skylor for taking the time to review us! We are pleased that you had a good time visiting your brother and watching him play! We hope you can come back again soon!
Best little hotel in Houghton. Will definitely stay there each time we go there.
Verified traveller
Stayed 2 nights in Aug 2021
Response from Innkeeper on Aug 27, 2021
Thank you so much for the kind words and taking the time to review us! We are pleased you had a great experience and hope to see you and your family again soon!
This is a great hotel! It is very clean and comfortable. There were a number of toiletries included. Breakfast items included Chobani yogurt, cereals, flavored oatmeal pkts. Granola and others. Also, coffees, hot chocolate, tea and juices. We highly recommend this hotel.
Cynthia
Stayed 2 nights in Aug 2021
Response from Innkeeper on Aug 24, 2021
Hi Cynthia,
We are so happy to hear you had a wonderful stay! We try to make everything as easy as possible for our guests! Thank you for taking a few minutes out of your day and reviewing us. We hope you come back to Houghton again and stay with us :)
Hi Luanne! We are very pleased that you took the time to review us! We hope you had a wonderful stay and enjoyed the wedding while you were in town! We hope to see you again when you travel this way!
Lovely clean hotel. Contactless check in and check out so we did not see any staff members but the room and public snack station were kept well stocked.
Verified traveller
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 27, 2021
Thanks for your positive review. We are glad that you enjoyed your stay, and hope you come back again soon.
Thank you for your kind words- We are pleased to hear that you had a wonderful experience here! We hope you come back soon.
4/10 Poor
Verified traveller
Travelled with family
Jul 14, 2021
Liked: Cleanliness
Disliked: Staff & service
There is no staff at the inn. An envelope with your name awaits at a desk. For any questions a phone number is provided-they called back 2 hours after i left a message.
A glorified airbnb at best. Definitely not recommended.
Verified traveller
Stayed 1 night in Jul 2021
Response from The Innkeeper on Jul 14, 2021
Hi Amram, We are so sorry to hear that you were unhappy with your stay. We do have staff consistently each morning and afternoon, but do not always have someone manning the desk in the evening, particularly on slower days. We actually called you, as we do all our guests, the morning before you checked in to go over our check-in procedures, and left a voicemail, but we did not hear back. We always explain details, including how to get in touch with someone on call should you need something, in advance. Sorry that we missed you. One of the reasons that we implemented the faceless check-in for most guests was for the safety of guests and staff during the COVID crisis. We are revisiting our policies now to see which should stay and which should be changed again. Thanks for your feedback. As the happiness of our guests is very important to us, we'd like to extend a 50% discount on a future stay. If you give us another chance, we'd love the opportunity to change your mind and show you how hospitable we can be.
10/10 Excellent
Robert
Jul 6, 2021
Robert
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 6, 2021
Thank you so much for taking the time to provide a review. We hope that you come stay with us again soon.
The young lady at the front desk was very professional, kind and helpful. I highly recommend this Inn. Very clean, well maintained and the breakfast availability was nice. We really enjoyed our stay. 😊
Verified traveller
Stayed 2 nights in Jul 2021
Response from The Innkeeper on Jul 6, 2021
Your review is so deeply appreciated! Thank you, sincerely, for staying with us. We are really happy that you enjoyed your stay, and hope you come again soon.
Lovely little inn next to Houghton College. It was quiet, clean and off the beaten path a bit. Contactless check in check out for covid was appreciated.
Verified traveller
Stayed 1 night in Jun 2021
Response from The Innkeeper on Jun 22, 2021
Thank you for your kind words. We are pleased that you had a great stay!
The room was neat and clean. It was quiet. I had to pay $5 to have a refrigerator brought to my room. That was unexpected.
The side stairways was steep and difficult for me navigate. There was a main stairs much easier to use.
Lyn
Stayed 1 night in Sep 2020
Response from The Innkeeper on Sep 28, 2020
Hi Lyn - thanks for staying with us, and for your feedback - we appreciate the information you shared and will evaluate with our owners. Should you choose to stay with us again (and we hope that you do) we would be happy to put you closer to the main staircase or on the first floor.
10/10 Excellent
Donald
Sep 12, 2020
Donald
Stayed 2 nights in Sep 2020
Response from The Innkeeper on Sep 28, 2020
Thank you for your review, and for staying with us. Please come again!