"Hotel close to conference that was pet friendly "
Room was nicely clean and presentable upon arrival, and very spacious for us and our dog. Staff gladly made sure we had a ground level room for easy access to take our dog out so she would not have to use an elevator or the stairs. Nice hot breakfast buffet, only thing I would change about the breakfast is different options each day. Would recommend to individuals looking for a room in this area.
Welcome to the BEST WESTERN PLUS Carlton Suites where guests will find superior customer care and an array of amenities for …More
Hamoton Inns are usually my first choice while traveling. But this particular location was superb!!! We got the king suite with pull out couch. The room was great! So cozy. Bed was one of the most comfortable beds I have ever slept on. The room had an office desk that was so convenient and made for organization. Probably my best Hampton Inn experience yet. Staff was so friendly. The complimentary breakfast was great and well kept. Thumbs up to all!!
The staff was very friendly, which was the highlight of the stay. The room really needed to be updated and contained many items in need of repairs. My children enjoyed the pool but the lighting was very poor at the pool. I used the laundry room but the washer and dryer made mys clothes stink like cigarette smell. The coffee on the continental breakfast was very good.
My problem started at check-in. I had an additional child with me--his mother could not come, so they cancelled the second day of their reservation--I cancelled the first day of mine. I thought that they could just change the name on the reservation, and leave us in the same room--this way we were each paying half the bill. It, of course, was already paid for with the credit card on file. After a long time and the staff member looking irritated, she left us in the same location. Then, I tried to pay my bill up front with cash--she said that I couldn't pay at check-in, I didn't understand this, because I had stayed here before and paid the entire bill at check-in. Really! Cash and paid in full! After all, they still have the credit card on file, if there is any damage. Finally, she slammed a policy down in front of me--said again that I had to pay at checkout. As she continued to check us in, I read the policy--it said that I could pay at check-in! I could have embarrassed her right back, but chose to take the high road. Also, I had kids and others around me. This left a bad taste in my mouth for the entire stay! Hopefully, this will not be the norm. Thank you.
The contents of the room could do with some up dating. For the price that was paid, the room
Needs some Mr. Fix up repairs. They used some band aids when a repair was needed. An example of this could be the shower in our room. The repair job was very poor.
By contents imam the furniture and accessories. It was ok for one night, but I would not want to
be there for any longer.
Homewood, a suburb of Birmingham, offers endless shopping opportunities, from a central business district that has been thriving since the 1920s to the convenient, indoor Colonial Brookwood Village. From his vantage point atop Red Mountain, Vulcan, the world's largest cast-iron statue, overlooks the city of Homewood and offers stunning views of the greater Birmingham metro area from Vulcan Park.