Outdoor pool

Reviews of Holiday Inn Fort Lauderdale Airport, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1009 reviews" "
Rating 8 - Good. 257 out of 1009 reviews" "
Rating 6 - Okay. 91 out of 1009 reviews" "
Rating 4 - Poor. 60 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ShellyAnn, Margate

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bed was so hard and we had hair all over the bathroom and in the towels.
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 23, 2024
Dear ShellyAnn, Thank you for taking the time to review your recent stay at our hotel. We regret any oversights on our part while preparing your room, and we apologize for any inconvenience this may have caused. We have discussed this appropriately, and steps are being taken to ensure this does not happen again. We are also sorry that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. We hope you will revisit us so we can provide you with the seamless stay you deserve!Michael GillmerGeneral Manager

8/10 Good

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Michael Gillmer General Manager on May 23, 2024
Dear Frank, On behalf of our entire team at the Holiday Inn Fort Lauderdale Airport, thanks for the excellent rating! All of our associates work hard to deliver a great experience, and we appreciate you noticing their efforts. We enjoyed having you as our guest, and we hope to welcome you back soon on your next visit to Fort Lauderdale. Michael GillmerGeneral Manager

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay for a cruise. Airport shuttle free. Ship transport very inexpensive.
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 23, 2024
Dear Daniel, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport and for posting such a fantastic review of our hotel. It is a pleasure to read we exceeded all of your expectations and that you loved the convenience of our property and the shuttle service! We enjoyed having you as our guest, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

charles g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like location and pool area
Stayed 6 nights in May 2024
Response from Michael Gillmer General Manager on May 22, 2024
Dear Charles, Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your accommodations and for sharing your experience. We were delighted to read we provided you with a comfortable and quiet stay, and our convenience to the airport was perfect for your needs. Also, thank you for mentioning how much you enjoyed our beautifully landscaped outdoor area, complete with our sparkling tropical pool. It draws you outside to relax, read a book, or take a refreshing dip! We would love to welcome you again to Holiday Inn Fort Lauderdale Airport the next time your travels bring you back to our beautiful city.Michael GillmerGeneral Manager

10/10 Excellent

Thelusma

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 3 nights in May 2024
Response from Michael Gillmer General Manager on May 22, 2024
Dear Thelusma, Thank you for the great review of your stay at the Holiday Inn Fort Lauderdale Airport! We were pleased to read your compliments about the delicious meal you had while staying with us. Thank you for being our guest, and we hope to see you again when your travels bring you back to Fort Lauderdale!Michael GillmerGeneral Manager

6/10 Okay

Eryn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is in a convenient location, the check in took a little longer than expected but they were extremely busy and very understaffed. Our check in was easy and the employee assisting us was very kind and professional. The room was on the average side, very outdated and felt very muggy even when we put the AC all the way down. There was hair in every single sheet, pillow case and towel which was horrifying. There were also hairs on the shower walls. Thank goodness I packed our own sheets, blankets and pillowcases and it was only for one night. I do not plan on ever staying at this hotel again as it was very lackluster and the cleaning done was subpar.
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 20, 2024
Dear Eryn, Thank you for taking the time to review your recent stay at our hotel. We are happy you loved our location as well as our devoted staff. However, we regret any oversights on our part while preparing your room, and we apologize for any inconvenience this may have caused. We have discussed this appropriately, and steps are being taken to ensure this does not happen again. We hope you will revisit us so we can provide you with the seamless stay you deserve!Michael GillmerGeneral Manager

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel overall. Very reasonably priced for all it has to offer. The back patio has a beautiful ambiance and the inside is clean and odor free. It is conveniently located behind a gas station and coffee shop. Parking is easy and free. There is a free airport shuttle every hour to and from Ft Lauderdale airport. Front desk receptionist is welcoming, informative, and accommodating. Breakfast was delicious and the wait staff are kind, friendly, and catering. Room is clean and everything from AC to hot running water worked properly. I enjoyed my stay and I will be back!
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 20, 2024
Dear Ellen, Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your accommodations and for sharing your experience. We are glad you loved our well-kept property as well as our prime location and devoted staff. We are also pleased to know that you could take advantage of our convenient shuttle service and delicious breakfast. We would love to welcome you again to Holiday Inn Fort Lauderdale Airport the next time your travels bring you back to our beautiful city.Michael GillmerGeneral Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities
Everybody was nice
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 20, 2024
Dear Mike, We are so happy you chose the Holiday Inn Fort Lauderdale Airport for your recent visit to this area. We will share your wonderful comments about our friendly service with our staff to let them know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon!Michael GillmerGeneral Manager

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Michael Gillmer General Manager on May 19, 2024
Dear Timothy, On behalf of our entire team at the Holiday Inn Fort Lauderdale Airport, thanks for the excellent rating! All of our associates work hard to deliver a great experience, and we appreciate you noticing their efforts. We enjoyed having you as our guest, and we hope to welcome you back soon on your next visit to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I had a problem with was the water was cold…. I hate to take a shower in cold water
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Cynthia, Thank you for taking the time to review your recent stay at Holiday Inn Fort Lauderdale Airport, and we are happy you enjoyed most of our services. However, we apologize for the inconvenience you had due to shower water. We have discussed this appropriately, and steps are being taken to ensure this does not happen again. We hope you will revisit us so we can provide you with the seamless stay you deserve!Michael GillmerGeneral Manager

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property several times and I always find it the nice and quiet. The staff are always friendly and very helpful.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Vincent, Thank you for choosing Holiday Inn Fort Lauderdale Airport and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Michael GillmerGeneral Manager

2/10 Terrible

Kevin

Disliked: Amenities, property conditions & facilities
This place is like a truck stop Motel. Old dusty sticky and smelly
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Kevin, Thank you for taking the time to evaluate our hotel. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Michael GillmerGeneral Manager

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool and patio area are lovely.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Robyn, Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your accommodations and for sharing your experience. It is always great to learn that a guest has enjoyed their time with us. We love that our tranquil rooms provide a relaxing experience for our guests with full-service amenities to enjoy. Also, thank you for mentioning how much you enjoyed our beautifully landscaped outdoor area, complete with our sparkling tropical pool. It draws you outside to relax, read a book, or take a refreshing dip! We would love to welcome you again to Holiday Inn Fort Lauderdale Airport the next time your travels bring you back to our beautiful city.Michael GillmerGeneral Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Debra, Thank you for the perfect rating. We are glad you had a wonderful time at Holiday Inn Fort Lauderdale Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Michael GillmerGeneral Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Thank you
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Amanda, Thank you for choosing Holiday Inn Fort Lauderdale Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Michael Gillmer,General Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived at the airport and called the front desk about 10:20 to let them know we needed to utilize the airport shuttle to the hotel a lady answered this is on 510 she said that she would let them know and as soon as we collected our luggage to give her a call back I gave her my name and she also took my telephone number about 5 minutes later I called her back told her we had secured our luggage and she said okay he is on his way went down to the shuttle arrival location met another lady there with two teenagers that were also waiting to come to the same Hotel gave her the phone number to the hotel she also called directly in front of me and said that she was also waiting and was told that the traffic was thick and that the gentleman was on his way we waited together about another half an hour all together I would say we waited about an hour and the shuttle never came other shuttles came went and came back and still no shuttle from Holiday Inn I called the front desk again at this point it was about 11:20 got a gentleman because shift changed had happened and he said that the driver was already gone that he doesn't work past 11:00 I let him know that we called it 10:20 and the lady I spoke to took my name and phone number and said he was on his way and he said he had no record of that we ended up having to get an Uber to the hotel but once we got here the gentleman did refund or Uber charge which was very nice and very unexpected and we had a wonderful stay otherwise at the hotel the amenities were nice the bed was very comfortable and I had no complaints about the cleanliness of the room or the property all in all I would stay here again
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Todd, Thank you for sharing your experience with Holiday Inn Fort Lauderdale Airport. We apologize for the inconvenience you faced with the airport shuttle service. It's disappointing to hear about the miscommunication and the delay in the shuttle's arrival. Your feedback is crucial, and we will address this issue with our team to prevent similar occurrences in the future. Additionally, we are pleased that our associates refunded your Uber charge and that you had a wonderful stay otherwise. We appreciate your kind words about our amenities, comfortable beds, and cleanliness. It's our goal to provide exceptional service, and we hope to have the opportunity to welcome you back for a smoother experience in the future.Michael Gillmer,General Manager

10/10 Excellent

Lilly-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Lilly-Ann, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Fort Lauderdale Airport, and we look forward to welcoming you back soon. Michael Gillmer,General Manager

8/10 Good

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Dear Nicolas, Thank you for choosing Holiday Inn Fort Lauderdale Airport an for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Michael Gillmer,General Manager

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room nice size. The kids loved the pool. Only issue was water pressure.
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Ashley, Thank you for choosing Holiday Inn Fort Lauderdale Airport for your recent stay and for sharing your observations. We are delighted to hear that you enjoyed your stay with us! It is wonderful to know that you found the property well-maintained and the accommodations spacious. We are especially pleased that the kids loved the pool—it's always great to provide a fun and enjoyable experience for the whole family. However, we are sorry to hear that the water pressure didn't meet your expectations during your recent visit. Your comfort is important to us, and we apologize for any inconvenience this issue may have caused. Our team will address this to work on improving this for future guests. We hope you will consider giving us another chance in the future to prove this is not typical of our usual service. Michael Gillmer,General Manager

10/10 Excellent

Jordan, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, free parking , restaurants open till 10 pm and a I was provided an outside ordering service for food open till 4 am!
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Jordan, Thank you for choosing to stay with us at Holiday Inn Fort Lauderdale Airport and for sharing your review. We are delighted to know that our courteous associates and various amenities like like restaurants and parking, enhanced your time with us. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Michael GillmerGeneral Manager

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Katrina, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport and for posting such a fantastic review of our hotel and staff. It is a pleasure to read we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 30, 2024
Dear Lisa, On behalf of our entire team at the Holiday Inn Fort Lauderdale Airport, thank you for the excellent rating! All of our associates work hard to deliver a great experience, and we appreciate you noticing their efforts. We enjoyed having you as our guest, and we are excited to welcome you back soon on your next visit to the area. Michael Gillmer,General Manager

10/10 Excellent

Tara

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Tara, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Holiday Inn Fort Lauderdale Airport, and we look forward to welcoming you again soon.Michael GillmerGeneral Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Carlos, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport. It is a pleasure to read that you enjoyed our refreshing pool area, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomadating and helpful. Breakfast was delicious and everything we needed was provided for.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Lisa, Thank you for taking the time to share your review of Holiday Inn Fort Lauderdale Airport. We are thrilled you enjoyed our delicious breakfast and the courteous service provided by our associates. Once more, thank you for your compliments, and we hope to see you again soon!Michael GillmerGeneral Manager

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Devon, Thank you for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Fort Lauderdale Airport. We look forward to your return and wish you all the best with your future travels. Michael Gillmer General Manager

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining area was a bit small. Other than that. It was a good stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Lesley, Thank you for choosing Holiday Inn Fort Lauderdale Airport and sharing your experience. We appreciate your feedback regarding the size of the dining area. Our goal is to provide a comfortable stay for all our guests, and we have shared your comments with the appropriate individuals. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Michael GillmerGeneral Manager

4/10 Poor

Venkata Prashanth

Liked: Staff & service
Disliked: Property conditions & facilities
The bath tub was old with stains, the room had patch work done on the walls. The carpet was dirty and the floors were sticky.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Mr. Prashanth, Thank you for your recent stay at our hotel. We apologize for the housekeeping issues you endured during your time with us and for the inconvenience these caused you. We have discussed these appropriately, and steps are being taken to ensure these do not happen again. We are grateful for your patience and hope you will revisit us so we can provide you with the seamless visit you deserve. Michael Gillmer General Manager

10/10 Excellent

Belinda

Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Belinda, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Holiday Inn Fort Lauderdale Airport.Michael GillmerGeneral Manager

10/10 Excellent

Flossie

Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Flossie, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport and for posting such a fantastic rating of our hotel. It is a pleasure to read we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is a bit remote.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Piotr, Traveling can be challenging enough, so we, at the Holiday Inn Fort Lauderdale Airport, strive to make it stress-free for all our guests! We were delighted to read we provided you with a comfortable and quiet stay, and our convenience to the airport was perfect for your needs. Should your travels bring you back to Fort Lauderdale, it would be our pleasure to host you again.Michael GillmerGeneral Manager

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle picked us up with no problems. Room clean and quiet. Pool and hot tub nice and not busy. Would stay again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Yvonne, Thank you for choosing Holiday Inn Fort Lauderdale Airport. We are glad you had a perfect stay and that our well-kept accommodations and on-site amenities met your expectations. It is also good to see that you were able to take advantage of our convenient shuttle service. Thank you once more for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Michael GillmerGeneral Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Andrew, Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your accommodations and for sharing your experience. It is always great to learn that a guest has enjoyed their time with us and that you most notably enjoyed our beautifully landscaped outdoor area, complete with our sparkling tropical pool. It draws you outside to relax, read a book, or take a refreshing dip! We would love to welcome you again to Holiday Inn Fort Lauderdale Airport the next time your travels bring you back to our beautiful city.Michael GillmerGeneral Manager

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this place! The staff was really courteous and was really on top of any of our needs. I want to go back right now.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Jeff, We are so happy you chose the Holiday Inn Fort Lauderdale Airport for your recent visit to this area. We will share your wonderful comments about our friendly service with our staff to know their efforts are noticed and appreciated by our guests. Thank you again for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Michael GillmerGeneral Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling alone with my 2 young sons and our flight kept getting delayed. We didn’t get to FLL until midnight. I booked HI online and was greeted by Adora, who made my sons and me feel so welcome, cared for and safe. We got a great night’s rest and then able to conquer the rest of journey refreshed.
Response from General Manager on Mar 29, 2024
Dear Elizabeth, Thank you for taking the time to share your kind review of Holiday Inn Fort Lauderdale Airport. We are thrilled everything was perfect for you and your kids, and your stay exceeded your expectations! Thank you for mentioning our staff, particularly Adora. She is a true asset to our team, and we will be sure to share your compliments with them. Once more, thank you for your compliments, and we look forward to seeing you again soon.Michael GillmerGeneral Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced hotel. Clean rooms, friendly staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Linda, We are happy your stay at the Holiday Inn Fort Lauderdale Airport was such a pleasant experience and that you found us to be a good value. We were thrilled to read that your room was perfect in every way and that our thoughtful associates also met your expectations. Thank you again for your kind comments, and we look forward to welcoming you back on your next trip to Fort Lauderdale!Michael GillmerGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness
Excelente atención, ubicacion perfecta ,, habitaciones limpias completamente recomendado
Stayed 2 nights in Mar 2024
Response from Managing Director on Mar 25, 2024
Dear Daniel, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport and for posting such a fantastic review of our hotel and staff. It is a pleasure to read you were impressed with your room and that our location was perfect for your needs! We enjoyed having you as our guest, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff. Wish the information stated clearly that you have to call for the shuttle to pick you up at the airport. They do not circulate like the other hotels. Would stay here again
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Patricia, Thank you for choosing Holiday Inn Fort Lauderdale Airport. We are glad you had an overall pleasant stay and that our well-kept property and courteous associates exceeded your expectations. However, we regret the inconvenience caused due to some confusion regarding the shuttle service. Feedback like yours gives us valuable insight to improve our guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Michael GillmerGeneral Manager

10/10 Excellent

Graham

Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Graham, Your kind rating made our day! We are dedicated to providing every guest with a great experience at Holiday Inn Fort Lauderdale Airport, and we appreciate you taking the time to leave your feedback. We look forward to seeing you again soon.Michael GillmerGeneral Manager

2/10 Terrible

Hernan

Disliked: Cleanliness, staff & service, property conditions & facilities
Its a 2 star hotel don’t expect anything else.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Hernan, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Michael GillmerGeneral Manager

10/10 Excellent

Bridgette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in particular Erik was very nice and accommodating. We enjoyed our stay and we look forward to returning soon.
Response from General Manager on Mar 17, 2024
Dear Bridgette, Thank you for choosing Holiday Inn Fort Lauderdale Airport. We are glad you had a perfect stay and that the special attention you received from Erik exceeded your expectations. We are fortunate to have him as a member of our team, and it comes as no surprise to see the dedicated service he demonstrated to you. Thank you again for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Michael GillmerGeneral Manager

4/10 Poor

Gholamhasan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
expensive...
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Gholamhasan, Thank you for taking the time to post a review of your time with us. We were disappointed to read your visit did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Michael GillmerGeneral Manager

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees up front were very helpful and accommodating, the room was nice, a couple of convenient restaurants around. Great value. Thank you!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Raymond, We are happy your stay at the Holiday Inn Fort Lauderdale Airport was such a pleasant experience! Thank you for taking the time to share your feedback with other travelers. We were thrilled to read that your room was perfect in every way and that our location near many restaurants was all that you needed for a relaxing visit. It is great to see that the hospitality provided by our thoughtful associates met your expectations. We will share your compliments with our teams. Thank you again for your kind comments, and we look forward to welcoming you back on your next trip to Fort Lauderdale!Michael GillmerGeneral Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Kelsey, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Fort Lauderdale Airport. We look forward to your return and wish you all the best with your future travels.Michael GillmerGeneral Manager

10/10 Excellent

Larysa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very nice pool area! Great for lounging.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Larysa, Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your accommodations and for sharing your experience. It is always great to learn that a guest has enjoyed their time with us. We love that our tranquil rooms provide a relaxing experience for our guests with full-service amenities to enjoy. Also, thank you for mentioning how much you enjoyed our beautifully landscaped outdoor area, complete with our sparkling tropical pool. It draws you outside to relax, read a book, or take a refreshing dip! We would love to welcome you again to Holiday Inn Fort Lauderdale Airport the next time your travels bring you back to our beautiful city.Michael GillmerGeneral Manager

4/10 Poor

Allen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms not ready until 3. I understand that. But was told I would be called when room available. Never got the call, apparently staff turnover miscommunication. No big deal. When finally got in room I answered knock on my door thinking it was room service. My mistake. Young man entered my room and looked around mumbling in foreign language while my wife and I stood there in fear before he left Maybe innocent mistake but got no apology reported incident to staff. No satisfaction was told they would check security camera. Never heard back. Terrible service at the cafe at dinner. I cannot wait to leave this place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Allen, Thank you for your constructive feedback. We are sorry for not meeting your expectations and that you were inconvenienced by the delay in getting your accommodations. We strive to provide guests with a seamless experience but regret that this was not your experience. Furthermore, we sincerely apologize for the unfortunate incident you experienced during your visit and that you felt our team did not handle your concerns appropriately. Safety and security are our first and foremost concern. We will convey this to the appropriate individuals. We hope to have another opportunity to provide you with the outstanding stay you deserve. Michael GillmerGeneral Manager

2/10 Terrible

Zahra

Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Zahra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Michael GillmerGeneral Manager

10/10 Excellent

William, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear William, Thank you for your recent stay at the Holiday Inn Fort Lauderdale Airport and for the high rating. It is a pleasure to read we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Fort Lauderdale. Michael GillmerGeneral Manager

8/10 Good

Martha

Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Martha, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Holiday Inn Fort Lauderdale Airport. We look forward to welcoming you back on your next visit.Michael GillmerGeneral Manager

6/10 Okay

Anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bedroom smelled horribly, like mildew. I realize it’s Florida but it was overwhelming and gave us headaches. We got a room for 4, two queen beds and we only had two towels available. We went to the drink machine by the elevators and all but 1 of the 6 drinks we bought were expired by 6 months. The shower had hair on the walls and bottom of the tub. Luckily we were only there for 9 hours, we would not stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Anna, Thank you for your candid feedback. We are sorry for the discomfort you had in your room and for the inconvenience it caused you. We strive to provide guests with clean and comfortable accommodation, but we regret that this was not your experience. We will address your concerns appropriately. Furthermore, we sincerely apologize for the issues you encountered regarding the expired drinks in the vending machine. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share this with our leadership team. Thank you again; we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Michael GillmerGeneral Manager