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Reviews of Vissai Saigon Hotel

4 out of 5
Vissai Saigon Hotel
144 Nguyen Van Troi Street, Phu Nhuan District, Ho Chi Minh City

Reviews

8.4

Very good

Rating 10 - Excellent. 84 out of 234 reviews" "
Rating 8 - Good. 124 out of 234 reviews" "
Rating 6 - Okay. 14 out of 234 reviews" "
Rating 4 - Poor. 8 out of 234 reviews" "
Rating 2 - Terrible. 4 out of 234 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Quang

Liked: Cleanliness, staff & service, amenities
Thanks
Stayed 3 nights in May 2022

8/10 Good

Kraisri

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rooms are good, only found some problem in the shower, the water was good, but during shower, drain water was partially blocked and start to overflow into the bathroom and needed to stop showering and wait for water to flow into the outlet Generally was considered very good
Stayed 1 night in Dec 2019
Response from The Management on Dec 13, 2019
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We truly appreciate you taking your time to write us such a review about your memorable stay at our hotel. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time We definitely look forward to welcoming you back to the Vissai Saigon Hotel, the next time you decide to visit Ho Chi Minh City. Best regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Google hotel
The hotel is clean and room is spacious. I got a executive room but the executive lounge was closed permanently which is a disappointed. There is no need to pay more for executive room since there is no extra benefits in doing so.
Stayed 1 night in Jun 2019
Response from The Management on Jun 28, 2019
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We truly appreciate you taking your time to write us such a review about your memorable stay at our hotel. We definitely look forward to welcoming you back to the Vissai Saigon Hotel, the next time you decide to visit Ho Chi Minh City. Best regards, The Management

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 1 night in Jan 2019
Response from The Management on Jan 16, 2019
Dear Elizabeth, Thank you very much for your review about our hotel. We hope to have a chance to serve you in the next time. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and massage was amazing after a long day of touring with my wife
Stayed 1 night in Dec 2018
Response from The Management on Dec 26, 2018
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We appreciate you taking your time to write us such a review about your memorable stay at our hotel. Receiving a nice comment like yours is compensating enough for associates who have been working hard to serve our guests with utmost importance. Again, thank you and we would love to have the pleasure of seeing you again as our regular guest.

4/10 Poor

Jennifer

Disliked: Staff & service
Horrible customer service at every level
My husband’s company hosted an event at this hotel so we decided to book a couple of nights here for convenience prior to returning home to the U.S. It was definitely not a good experience. The room was spacious, but very outdated. Normally, I could tolerate this if the customer service is good. However, the customer service here was awful. When we checked out of our room, we had tons of luggage. We called the front desk fod help, but no one picked up. When we finally managed to get all of our luggage downstairs, there were 4-5 employees just standing around shooting the breeze. They saw us struggle to get all of our luggage out of the elevator along with our two children, and just watched. When I approached the counter to check out, I informed the employee that no one had answered our call for luggage assistance. She didn’t even acknowledge my statement. I asked for a final receipt and they said that they don’t give receipts. They were extremely rude and discourteous and I will never recommend or stay here at this hotel again.
Stayed 2 nights in Jul 2018
Response from The Management on Sep 15, 2018
Dear Ms. Jennifer, We would like to offer sincerest apologies for the problem that your family encountered during the time your family stayed at our hotel. We looked into it to ensure it does not happen again. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from The Management on Sep 15, 2018
Dear Valued Guest! Thank you for choosing Vissai Saigon Hotel for your stay in Saigon. We hope that you will give us another chance on your next stay in Saigon.

6/10 Okay

Jack, singapore

Average and normal experience overall.................
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It was good but they don’t have AC throughout the entire hotel (e.g. hallways). Also saw a small cockroach in the bathroom
Stayed 13 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room is ok, and staffs are very friendly. I don’t like the design much. The bed kinda hard. More old school hotel.
Stayed 5 nights in Apr 2018

10/10 Excellent

MUKUND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Excellent except breakfast could have more vegan clearly marked dishes

6/10 Okay

Dwight

Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service very good, good customer services.
rate reasonable, cleans, location really good, close to air port, and the city, this closed to my wife family that really good for us, for someone else maybe you need to book hotels in the city so you don't have to travel to the city, specially Holiday season (Tet, or Christmas) time.
Stayed 4 nights in Nov 2017

8/10 Good

Kwan Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and close to airport
Stayed 1 night in Oct 2017

8/10 Good

Dudley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vissai Stay
Hotel was good to very good. Centrally located. Only compliant is about the cost to stay at the hotel. You do not pay the price as advertised ... when making your booking be sure to add another $10 + for taxes etc...
Dear Dudley, Thank you for sharing your experience. We are delighted to have been positively rated. To our best knowledge, some booking platforms listed the room price as in net (inclusively) while others did it in ++ as you should expect to add service charge and tax. We hope to have a future chance to welcome you back with our warm hospitality. Best regards Do Thi Phuong Hai Deputy General Director

6/10 Okay

Matthew

Liked: Staff & service
I was only there for an overnight to catch a flight. The accommodations were acceptable for that.
Dear Matthew, Thank you for your review. We hope you have more time to discover Ho Chi Minh City and we all look forward to offering you with warm hospitality and helpfulness. Best regards Do Thi Phuong Hai Deputy General Director

8/10 Good

maaadc, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Main road but quiet
Good location close to airport. Easy to get to the city with No 4 or 152 bus, very cheap. Not much to do locally. Good breakfast, same every day but always hot.
Stayed 7 nights in Jul 2017
Response from Do Thi Phuong Hai on Aug 27, 2017
Dear maaaadc, Thank you for sharing your review. We are glad to hear our hotel was rated as close to the airport and that it is easy to get to the city by bus. We hope to have another chance to be at your service again. Best regards Do Thi Phuong Hai (Ms.) Deputy General Director

10/10 Excellent

Roger, Belize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice business hotel.
Great hotel, great room, very helpful staff. Fairly close to airport so easy to reach in taxi. My only suggestion for change is that they should add more electrical outlets. Enjoyed my stay.
Stayed 2 nights in Jun 2017
Response from Do Thi Phuong Hai on Jun 29, 2017
Dear Roger, Thank you for giving a positive review. We are glad we are rated as having great rooms in a great hotel and that our staffs were helpful. We are also delighted to hear you enjoyed your stay. We much appreciate your suggestion and we will find room for what can be improved. We look forward to welcoming you on your future stay. Best regards Do Thi Phuong Hai Deputy General Director

6/10 Okay

DANNY

Normal hotel rate 4 star !
Hotel near airport. Service ok and seem belong to the gorvement ...
Dear Danny, Thank you for your review and for allowing us to be at your service. We are glad you rated us as near the airport which can be good for business stay, transit, stay-overs or for those avoid high traffic to the airport. We belong to a Joint Stock Co., and we all look forward to having you with us again. Best regards Do Thi Phuong Hai Deputy General Director

4/10 Poor

Phuong, Ho Chi Minh

Disliked: Staff & service, property conditions & facilities, room comfort
Service is worst
Need to improve skill for employee. Restaurant service very unpolite with customer. They never smile and answer that my request.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, missed some details
Nicest (and most expensive) hotel I stayed in Vietnam. Missing some common room details: - No trash can in the bathroom - bad bed light electrical plug

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Okay hotel close to the airport
We had a pretty frustrating experience with the hotel. From no one being able to offer advice on what to do in the city to the staff calling us numerous times at midnight when we were trying to sleep. The food also wasn't very good. We were put up here by an airline after a cancelled flight and felt treated like second class citizens. Would not go back.

8/10 Good

Bron and Stu, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Ho Chi Min Airport
Clean, close to airport. Friendly staff, even gave us raygon fruit as gift when we enquired what the fruit was at breakfast. Nice swimming pool. Breakfast choice was outstanding!

8/10 Good

Michael, MEMPHIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Very friendly staff, very pleasant stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. It is located near the airport but has easy access to district one. All the facilities are good, good breakfast, good service. The inside of the hotel also looks really nice.

2/10 Terrible

quan, Vancouver bc Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in class!
The service at this hotel is impeccable! Some of the best I have ever experienced. I was working a lot so didn't explore the neighborhood much, but instead spent any free time down in district 1. It's about only a $5/15min taxi ride to downtown so super easy to get out whenever you want ....this hotel is a great place to stay if you have a lower budget but want 5 star service.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gayle, Sudney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay good
Stayed ond night as flying early next day to Hue. Good airport hotel

10/10 Excellent

Will, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport in Ho Chi Minh, Vietnam
I just completed my third stay at the Vissai Saigon Hotel, in as many trips to Vietnam, and I continue to be impressed. The hotel has a very professional and courteous staff that 'go the extra mile' to help customers feel comfortable. I give this hotel my highest recommendation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minutes away from the airport . Very clean hotel
No need to fight tragic going to the airport... Only 5 minute taxi drive away. A bit far from the city center (district 1), and no much to do around the area. Hotel staff is good. Reception was friendly and spoke good English. Rooms are very clean. Very happy with comfort and sleep quality of the room. Bathroom was very clean and house keeping will come twice a day to clean it (turndown service).

10/10 Excellent

Nicolas, Perth west Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean the service was great and it was close to everything

10/10 Excellent

JP29501SC

Liked: Cleanliness, staff & service, room comfort
Great hotel near airport
Great hotel 10 min from airport. Excellent service from very friendly staff. Very clean. Good restaurant. Large room. Good value.

8/10 Good

chin wah, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad
worth the money

8/10 Good

hidingz2000

Liked: Cleanliness, room comfort
It is close to the airport BUT no shuttle
The shuttle scene is not OK. A number of hotels have them but NOT this one. Got a taxi at the airport. Just go with metered ones and they are cheap but professional. If you want to walk, pick a cooler time or cooler day. Basically 25 minutes of walking will get you to the hotel

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Duane, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vice Nice Hotel
This is the 4th or 5th time I have stayed at this hotel. If looking for a hotel that is relatively close by the airport (vs downtown), it is an excellent property that provides quality services at a reasonable price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel near airport
Spent only 1 nite in order to catch late flight out of Saigon. We bought a day package for a 7 pm checkout and spent the afternoon lounging around the pool which worked out great. Ate in restaurant in hotel which was just fine. Price which included breakfast was good value, was clean and sraff was helpful and accommodating. Only 10 minutes from airport. Only downsize was location as there was no shopping or restaurants within walking distance.

6/10 Okay

Verified traveller

Disliked: Staff & service
Reuse?
The breakfast buffet was bad, not much varieties, food were left overs, food cooking at the station was so so, the service at the buffet was poor - no one serving you, they were just focus on setting the tables but the restaurant had only a handful customers on every morning that we came! The only good thing is spacious room, clean & comfortable. They have no map! When asking for a map, they gave us a printout of a simple thingy with a note on it marked their hotel location! Flip over the page It was another customer details that booked their hotel in August- so they just reused paper & printed a simple sketch about the location! Oh, they pressed the doorbell every early morning for room service, so remember put up the sign "Do not disturb" on the night before and then request them do room service for you while you are not in the hotel. No street noise on level 8 but you can hear clear n loudly when someone closed their room door. Will I stay again? Maybe if it cost about $50USD a night for just the room like other 3* hotel. It's not in central of HCMC so check the map of their location before booking. Highly recommend NOT having breakfast at the restaurant, just waste money & time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel at a good price.
My business trips to HCM are generally compact. This is an ideal hotel, as not only is it near the airport, it is at a convenient location to most of my dealers. And from a quality to price ratio point, this is perfect.

8/10 Good

Dennis, Huntsville, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ho Chi Minh Visit
Staff was great. Hotel was nice and since my meetings were in the hotel, location was not a major issue.

6/10 Okay

Ban Thong, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vissai Hotel So So Only
I will probably not go back to the hotel as iam a bit displeased that I could not check in earlier or a late check out. i travel to hcm almost every week.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good place to stay if a little bit out of the main town

10/10 Excellent

george, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
Close to airport. Extremely clean and efficient. Very attentive staff. Would gladly come back

6/10 Okay

World Traveller, AZ

Liked: Cleanliness, room comfort
Where's the WIFI
Nice hotel close to the airport on a main street. Only complaint is the lack of WIFI in the room. The wireless WIFI signal was week at best and keep disconnecting during basic browsing of surrounding area and local places to visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and comfortable stay.
Easy to be reached from Airport, Hotel condition is rated reasonable well in all aspects.

10/10 Excellent

James, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Mu stay at this hotel was very memorable. I would recommend this hotel to anyone.

10/10 Excellent

Airline Pilot , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Position
Awesome customer service, amazing food, friendly staff, nothing was too much trouble. 10/10 for experience

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort