63 Nguyen Hue Boulevard, District 1, Ho Chi Minh City
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear ROBERT ALLEN,Thank you very much for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel again and I will pass on your kind words to our staff members. Again, thank you very much and we look forward to welcoming you back soon.
This was my first and last Hotel in Vietnam and it's the best one, the room are great, it provides good air condition Gym transposition to the airport with request and all-around amazing service to the guest who stay there. I was even up graded a better room.
If want a great safe place to stay while you in Ho Chi Minh city, you cannot go wrong with the Saigon Prince Hotel.
ROBERT ALLEN
Stayed 3 nights in May 2024
Response from General Manager on May 23, 2024
Dear ROBERT ALLEN,Thank you for choosing to stay with us and for taking the time to share your feedback. Your compliments mean a great deal to us, as we strive to provide our guests with warm and comfortable experience. Knowing that we have met your expectations keeps our service spirit up.
8/10 Good
Long
Travelled with family
Apr 27, 2024
Staff service is not much friendly. The property facility was not what I expect.
Long
Stayed 4 nights in Mar 2024
Response from General Manager on May 10, 2024
Dear Long,Thank you for reaching out to us and providing your feedback. We greatly appreciate your time and effort in sharing your thoughts with us.To assist us in better understanding your concerns and addressing them effectively, could you please provide us with further information regarding the points you mentioned? Any additional details or specifics you can provide would be immensely helpful in allowing us to take appropriate action.Thank you once again for bringing your concerns to our attention. We look forward to hearing from you soon.
We would like to extend our heartfelt gratitude for your kind words regarding the staff at our hotel. Your feedback means a great deal to us, and we're thrilled to hear that our team's dedication and professionalism left a positive impression on you.Your recognition of our staff's efforts serves as both motivation and affirmation of the hard work put in by each member of our team. We will be sure to pass along your kind words to them, as they will undoubtedly appreciate the recognition.
I stayed at the Prince hotel for 3 days. LOVE the location. very convenient and walkable to most to of the places around Saigon. The staff are very helpful and friendly. room was clean.
Hui
Stayed 3 nights in Apr 2024
Response from General Manager. on May 7, 2024
Dear Mr. Hui,Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!Sincerely,Robert Falls General Manager.
Very convenient place. A lot of dining and shopping options.
Room is nice and what I really liked was a lot of English Channel on TV.
Bathtub is plus. I stayed at lower floor, but high floor should have a good view of the city.
Sho
Stayed 2 nights in Apr 2024
Response from Robert Falls | General Manager on Apr 8, 2024
Dear Sho,I hope this message finds you well and filled with joy.We are writing to express our deepest gratitude for the glowing review you left about your recent stay at our hotel. Your kind words serve as a beacon of encouragement for our entire team and reaffirm our dedication to providing exceptional hospitality experiences.Once again, thank you for choosing to stay with us and for your generous review. If there is anything we can do to further enhance your experience during your next visit, please do not hesitate to let us know.
Dear Trinh,Thank you once again for taking the time to share your positive feedback. It is guests like you who make our job so fulfilling, and we are truly grateful for the opportunity to have had you stay with us.Providing exceptional customer service is at the core of everything we do here at Saigon Prince hotel, and knowing that we were able to meet and exceed your expectations is incredibly rewarding. Your recognition of our efforts to ensure your satisfaction reinforces our commitment to delivering personalized and attentive service to each and every one of our valued guests.
2/10 Terrible
Senh
Apr 1, 2024
Senh
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 29, 2024
Dear Guest,After double-checking carefully with our system, we would like to inform you that we have to enforce the full-charge policy for your reservation follow as the policy. If you require further information, please feel free to contact us. We are committed to always meeting the needs of all our guests.
4/10 Poor
Abhishek
Travelled with family
Mar 31, 2024
Disliked: Amenities
I used the hotel Spa Facility assuming that the facility is premium. However after taking spa services I was served a herbal tea. The tea had a small Cockroach floating in it. It was a terrible experience and after paying premium for good services, I was left disappointed.
Abhishek
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Guest,After double check carefully with Spa, We provided a 30% discount on body massage services. However, later, because you desired further reduction, the Spa proposed an additional 20% discount on services such as hair washing, nail care... even though this program is not included in the Spa's promotional offerings. About the issue a small cockroach you as you mentioned, staff at Spa warmly welcomed you and served you tea, but then a small bug suddenly flew in, which both you and the Spa staff noticed. After that, the staff proactively offered to replace the tea cup, but you refused. We are committed to always providing the best service to our guests.
Room faced the street and loud music made sleep difficult. Food served wasn’t up to a standard of a supposed four star hotel. Hotel has slipped since converting from Duxton Hotel, won’t stay here again.
Peter
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Peter,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. We hope to welcome you back in the future.
6/10 Okay
Long
Travelled with family
Mar 25, 2024
Liked: Cleanliness, staff & service
convenience. Facility needs to be upgraded
Long
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about facilities.
10/10 Excellent
Thi Ngoc Dung
Mar 25, 2024
Thi Ngoc Dung
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. Your compliments mean a great deal to us, as we strive to provide our guests with warm and comfortable experience. Knowing that we have met your expectations keeps our service spirit up.
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about staff. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Great location, staff, dining, cleanliness and hospitality.
Blanch
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, food and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
6/10 Okay
Kim A
Travelled with partner
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
Very noisy at night. People were not stop singing on Nguyen Hue boulevard until mid night
Insulation of the building needs to fix.
Kim A
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Although the hotel is a little older, the premises are well kept and very clean. Excellent location. All staff members are professional, friendly and knowledgeable. We felt very welcome at Saigon Prince Hotel and we highly recommend it anyone looking for an excellent hotel in Ho Chi Minh City. We will for sure come back for our next visit.
Christina
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Convenient location, special for the Lunar New Year.
ANH
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Dear Tung,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
8/10 Good
Alex
Travelled with partner
Feb 10, 2024
Liked: Staff & service, amenities
The hotel located in a the center of all the action. The hotel bathroom is a little dirty that can be cleaner.
Alex
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
6/10 Okay
David
Travelled with family
Feb 9, 2024
Liked: Cleanliness
Excellent location and hotel service is excellent. Facilities need updated but overall the stay is ok.
David
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
The hotel is located on a very busy street, so it is a bit noisy in the evening, up to 1 o'clock or so.
The air conditioning was working intermittently, one day it was good, the next day it was struggling to get below 24 C, with the same settings.
Pavel
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
10/10 Excellent
Aysegul
Feb 8, 2024
Aysegul
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
6/10 Okay
Reha
Feb 6, 2024
Reha
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
Staffs are very friendly and helpful. Will be back here.
Thao
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Thao,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
10/10 Excellent
Nguyen Thanh
Feb 5, 2024
Nguyen Thanh
Stayed 6 nights in Jan 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
The staff were knowledgeable and very helpful. It was a very enjoyable experience.
Gary
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
At check out time , the front desk asked me to wait as they wanted to check from housekeeping if any item from the room is missing .
They did not do it to every guest who is check out at the same time
That is a very upsetting .
Inggraini
Stayed 1 night in Jan 2024
Response from General Manager on Feb 20, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.
10/10 Excellent
MANH
Jan 14, 2024
MANH
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Always spend a few days in HCMC. Love the Prince Saigon. Right next to Nguyen Hue. Great for Xmas. New years TET. Always a great breakfast and bar is reasonably priced.
Bryan
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!
Except for not that much warm water in the shower on the second day of my two-day stay, I had pretty good experience at Saigon Prince Hotel. The staff were friendly and helpful. Room was spacious and clean (thanks for the upgrade!) Lobby looks nice. I love the Christmas decorations at the front of the hotel.
Thong
Stayed 1 night in Dec 2023
Response from Robert Falls | General Manager on Jan 11, 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.
10/10 Excellent
Thong, Rockville
Dec 26, 2023
Thong
Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you very much for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel again and I will pass on your kind words to our staff members. Again, thank you very much and we look forward to welcoming you back soon.
We are pleased to learn that you found the accommodation to your satisfaction. Thank you for your positive comments. To Saigon Prince Hotel, guest satisfaction is always our top priority as such we always try our best in hopes of delivering an excellent guest experience and we are now delighted to gain your recognition. Hope that Saigon Prince Hotel would always be a part of your future trips visiting our vibrant city again.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
10/10 Excellent
khoa, san jose
Dec 15, 2023
khoa
Stayed 1 night in Dec 2023
Response from General Manager on Jan 11, 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Absolutely charming and helpful staff, and good value for a large, clean room. It's in a busy area of a very busy city but you're perfectly situated to explore it
Thomas
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. Hope to welcome you back again when you visit Ho Chi Minh City.Best Regards
8/10 Good
matthew
Dec 12, 2023
matthew
Stayed 8 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
Conveniently located around tourist spots, malls and coffee shops. Clean facilities
Danielle
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Thank you for your feedback on your stay with us. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel againYours sincerely, Robert J. Falls General Manager