Room, 2 Queen Beds, Accessible (Mobility)
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Reviews of Holiday Inn Express Hotel & Suites Chattanooga-Hixson, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Chattanooga-Hixson, an IHG Hotel
4820 Hixson Pike, Hixson, TN

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 598 reviews" "
Rating 8 - Good. 196 out of 598 reviews" "
Rating 6 - Okay. 73 out of 598 reviews" "
Rating 4 - Poor. 63 out of 598 reviews" "
Rating 2 - Terrible. 36 out of 598 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean & updated room.
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
The night time manager was very kind and accommodating. Breakfast options were great! The hotel felt very safe. Good for families traveling with small children. The only thing I need fixed is the window in the pool room and the hot tub was advertised and not a functional amenity anymore.
Stayed 1 night in Apr 2024

10/10 Excellent

vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. Hot extra pullows right away. Very noce greeting and welcoming. Hotel was fully booked and they made time to be kind. Bed was comfortable. However, the walls are thin, heard the teens running around. Breakfast was plentiful and great choices. Everything was fresh and tasty. I would stya there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I will stay here the next time I'm in Chattanooga
Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed seemed clean but it was rounded so we both rolled off the edge. My husband actually fell off the bed in the middle of the night. The shower head kept falling and spraying outside of the shower. Breakfast was nice. Staff was friendly. I love how late the pool was opened but we were too tired to go.
Stayed 1 night in Mar 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service
Everything was so clean. I will stay again when I'm in town.
Stayed 1 night in Mar 2024

8/10 Good

Audy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and check in was very easy. We enjoyed our room it was very clean and comfortable. We did not have breakfast at the hotel because but it looked like they had good choices.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, amenities
Very nice and clean
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom in the room needs some work.
Stayed 1 night in Feb 2024

10/10 Excellent

David, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024

8/10 Good

Tina

Stayed 3 nights in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Elizabeth

Stayed 2 nights in Dec 2023

8/10 Good

Yosniel

Stayed 1 night in Dec 2023

4/10 Poor

Dwight

Stayed 2 nights in Dec 2023

4/10 Poor

Brandi

Stayed 1 night in Nov 2023

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
Disappointing experience for a Holiday Inn Express. Damage to the blind let bright light into the room all night. Cheap plastic toilet seat was not properly attached to the toilet, so slid around. Toilet paper holder hanging off the wall and the bathroom walls were in poor condition with sloppy caulk repairs.
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Book it!
Great stay! Clean, comfortable, and reasonably priced! Highly recommended!
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for such a pleasant stay.
Stayed 2 nights in Nov 2023

8/10 Good

Charlene

Travelled with family
Liked: Staff & service, amenities
Nice area close to gas stations restaurants and shopping mall next door. Not as clean as prior holiday inns we have stayed in hair in the tub and behind the door on the floor mold on the ceiling in the bathroom carpets not vacuumed in the hallways
Stayed 3 nights in Oct 2023

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, staff & service
Upon check in, clerk argued with me. I was supposed to have a handicap shower and didn't, but he took care of that after asking for a shower chair they probably didn't have. Chair in one room had food and stains on it as if it was forgotten during cleaning. My room had mold in the shower. I've stayed in worse but not what I expect from Holiday Inn Express.
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Good overnight stop
This is the halfway point of our trip and this hotel is quite convenient. The breakfast is good, the rooms fairly spacious and the front desk available. The AC is very loud. We are in and out so I can't say much about the other facilities. The hotel is tired and could use some reno, but is pretty clean.
Stayed 1 night in Oct 2023

8/10 Good

JOHN

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff.
Stayed 1 night in Oct 2023

10/10 Excellent

dianne h

Liked: Cleanliness, staff & service, amenities
Easily accessible to where I needed to go. The staff were friendly and efficient in their duties - front desk, housekeeping, and breakfast staff all very friendly.
Stayed 2 nights in Oct 2023

8/10 Good

Staci

Liked: Cleanliness, property conditions & facilities, room comfort
Needs an overhaul
I tried to check in at 2:55 and was told NO rooms were available to check in. I had a meeting at 4 so I wanted to freshen up, told I could use bathroom in common area. Come out a few mins later and they were checking people in. Like magically they have 4 rooms ready. One older lady must checkin every Sunday, as the young man mentioned he knew who she was as she checks in every Sunday. The room was dated but fine. Housekeeping starting at 7:00 is ridiculous. I was jolted awake at 7 by the housekeeper right outside my door vacuuming. Scared me so bad. The breakfast was awful. Either out completely, cold or the biscuits hard as a rock. I would look else where for a better place to stay.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Huston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend!
Everything was good and acceptable. The front desk staff was very friendly and accommodating. We had a really nice stay.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been treated so nicely at any place I have stayed. Highly recommend!!
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, refrigerator had a freezer which helped.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The folks here are really nice!
Stayed 1 night in Jul 2023

10/10 Excellent

Gilbert F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy to find. reasonable pricing. access to good restaurants.
Stayed 1 night in Jun 2023

8/10 Good

elizabeth

Travelled with family
Liked: Room comfort
Light in shower flicker off and on; pretty annoying
Stayed 3 nights in Jun 2023

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2023

10/10 Excellent

Byington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with parking issues
The parking is a disaster at this hotel!! Companies should be told to park large vehicles/trucks in the rear parking lot and not behind other vehicles. Otherwise, it's a great hotel. Breakfast was delicious every morning and more than expected for a hotel breakfast.
Stayed 4 nights in Mar 2023

10/10 Excellent

Sara

Stayed 1 night in Feb 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Whenever I book a hotel I always filter to find hotels with a hot tub. Their website shows a hot tub was available. I was very upset when we get checked in and was informed the hot tub was removed last year. Update your website if an amenity is not available. I would not have booked this hotel if I had known a hot tub was not available
Stayed 2 nights in Feb 2023

4/10 Poor

Judith, IRVING

Travelled with partner
Disliked: Cleanliness
The property is "3" floor, the 1st floor being in the basement. Our view was of a weed infested area by out window. However, the shade would not go up so we could not get in natural light.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night staff was very professional and very nice. Breakfast was good It’s really to bad this Holiday inn express is in a kinda shady dirty area of town. But I want to stress Staff and building where in very good condition

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

6/10 Okay

Jaclyn

Business traveller, Travelled with partner
Liked: Staff & service
Location is find if you need to stay overnight, but I would not recommend staying here more than one night. Not very clean, black mold on the ceiling in the bathroom, and didn't seem like a safe area.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great customer service, not a clean place
The check in was great. Excellent customer service and they corrected an error that hotels.com neglected to take care of. The room is very run down and was not clean. The toilet paper and tissues were not stocked. Not a great feeling during times of covid.
Stayed 1 night in Oct 2022

8/10 Good

Michael, Atlanta

Stayed 1 night in Oct 2022

10/10 Excellent

DUANE A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly place to stay in Chattanooga
Nice comfortable stay. Easy parking and access to room. Good location.
Stayed 4 nights in Oct 2022

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022