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Reviews of The Bell Motel

3 out of 5
The Bell Motel
65 High Street, Hitchin, England

Reviews

6.2
Rating 10 - Excellent. 5 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 4 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ERIC

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a con
What a con someone took £60 from my account for a place that had been boarded up for about 6 months. Luckily I found somewhere else to stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last stay.
Not because there was anything wrong but because the buisiness is closing down on 29/2/2020. The sign says for redevelopment don’t know what is replacing it
Stayed 1 night in Feb 2020

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, the complex is starting to get a little tired but is still adequate for my needs.
Stayed 2 nights in Feb 2020

4/10 Poor

Michael

Liked: Room comfort
Disliked: Staff & service
Did not get any breakfast nobody there I was not very happy about this and expect a refund
Stayed 1 night in Dec 2019

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were friendly and polite and could not have done more for us The stay was very good value for money plenty of parking and convenient
Stayed 1 night in Nov 2019

6/10 Okay

Marc

Liked: Room comfort
So so
The first room was incredibly warm. The toilet didn't really flush. There was no light in the bathroom. I asked for another room and got one immediately. That one was nicer, cleaner and a bit bigger, but the shower didn't work that well. The staff was friendly and helpful.
Stayed 1 night in Oct 2019

6/10 Okay

Kevin

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No working light in the bathroom. Bathroom window broken. Toilet cistern needed fixing as was constantly filling up. TV remote dead. Some/most of the fixtures had seen better days. Staff friendly enough though.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Ok for one night. No luxuries. No wifi in rooms so not so good.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property itself is very tired. The staff on check in were very friendly. I tried numerous times to contact the motel beforehand and did find this very difficult. They didn't respond to an Expedia message or an email. The room did need a deep clean and new carpets, they were threadbare and even missing in places. All that aside the bed was super comfortable and the area was quiet
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
When getting into the room, it was dirty I asked to be moved to another room where the bedding was also dirty, when asked to change they just removed. In the end me and my son made other arrangements to sleep at a different location
Stayed 1 night in Jul 2019

6/10 Okay

Patrick

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2019

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud companys
I have arrived at this hotel but they invoke reasons like they are overbooked and they are not able to offer me an accommodation, but now when I am trying to get my money back they are refusing to pay it and they are trying to pass the responsibility to the platform that I use it to pay which is Hotels.com. I am convinced now that both parties are frauding people and I will go further with this case because innocent people have to suffer.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The window catches in room 8 were broken, the shower turned off after about 20 seconds and would not come back on, and there was a damp musty smell throughout
Stayed 1 night in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a basic lodge type accomodation attached to the local pub & chip shop. The staff are very friendly, the amenities are basic and a little dated but adequate for overnight business stay & breakfast at an extra £4.95 is freshly cooked. Overall more of a working motel than a leisure hotel.
Stayed 1 night in Feb 2019

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it!...sleep on the street instead
Omg...what a hovel. Cold.damp.mouldy.dirty. You arrive and see a row of potentially decent looking chalets. You walk in the pub to check in. A little dated. Bar one side. Door to the other side takes you directly into the chip shop..which seems to be the hotels idea of evening meal. So off to the room. Carpet in the hallway had chunks cut out presumably due to damp judgung by the smell. But it was ok a large scabby rug covered the gaps. The blind in the bathroom had more green stuff growing on it than the sea floor. The bed had no headboard so you could see the grime from previous sleepers heads. It had half a valance and signs of mould that had been cleaned off the side of the divan. The front door had been freshly painted tho...to cover the mould. Carpet was filthy throughout. Bathroom mouldy ceiling and tiles. Id booked for 2 nights and if it wasnt so late id have not stayed 1. I stayed 1 night and never returned. Honestly dont bother even looking. It wasnt even cheap either..its not like the condition is reflected in the price. Ive re read my review before posting...and i feel im still being kind.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were lovely but seriously this place is in urgent need of an update - black mould in bathroom and on back of main door and windows. Smelt if damp and room was freezing when we arrived. Towel rail held together with black tape and not working. Rooms as cheap as this are for a readon and i think the above explains why. Habing said that the beds we ckean and comfortable ss were the towels. Nehlectef and shabby is my iversll opinion.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Very comfortable and just what I needed to break my travels. Staff helpful and nice pub ti wind down.
Stayed 1 night in Oct 2018

8/10 Good

Paul

Liked: Cleanliness, room comfort
Bell Motel
It's fairly basic accommodation round the back of the pub. The room was clean, the TV a nice size and the bed was comfortable. The area is very nice. The shower was probably the worst I've had, like being spat at every two seconds!
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to lay your head that’s it‼️
Water taps and shower VERY NOISY ‼️😩😩😩Staff unhelpful 😒😒No air conditioner or electric fan😩 room was very hot. Old and delapidated facilities.
Stayed 1 night in Jul 2018

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very practical for business stay with a really good breakfast
Stayed 1 night in Jul 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Great place great food although a chip shop in a pub was a bit strange but it worked food fab
Stayed 1 night in Jun 2018

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but very practical, great breakfast reasonably clean.
Stayed 1 night in May 2018