These comments need to be taken in context of value. I had a 2-night business stay and just needed a place to sleep and shower. It was very, very affordable. Be sure to ask for Room 1, I think it had the best view and it also had a private balcony. It was a 3-room suite. The grounds were wonderful, lush and well-cared for. The house is obviously an old Hawaiian home, and it has been a while since there were any significant updates (like many decades). The room could have benefited from some paint, the fixtures in the bathroom were a bit dilapidated. The bed was old, a bit bouncy though I slept well. More outlets near the bed would have been helpful (I had to plug my sleeping device in to a 1940s-era plug in the closet).
The views overlooking Hilo were wonderful—the harbor, airport and beyond. All contact with the owners was virtual. I didn't opt for daily room service, and so didn't see staff the whole time I was there.
Would I stay again? Probably not, but it wasn't an unpleasant experience.