1/5 Terrible
Chris, Hilo, HI
Business traveller, Travelled with partner
24 Nov. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked into our hotel after a long flight, quite tired, and ready to settle in for the night. We first went to use the shower to refresh from our flight before bed. Unfortunately, I found a half used bar of soap in the corner of the bathtub. I started looking at the shower/ tub more closely and found soap scum on the soap rack and little black flecks in another side of the tub. Needless to say, it didn't look like had been cleaned from the previous guests. This especially disappointing given the advertising around expanded cleaning protocol during the pandemic and felt potentially unsafe in the room, as a result. We were offered another room when we reported out to the front desk, but unfortunately the next room had mold growing on the carpet in the corner and smelled quite damp and musky. My partner has mold sensitivities and so couldn't accept the only replacement they offered. We were forced to accept one of these two disappointingly upkept rooms or sleep in our car, as it was too late to find other accommodations on such short notice. Do yourself a favor and skip this hotel.
Stayed 2 nights in Nov 2020
