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Overview of Castle Hilo Hawaiian Hotel

Photo gallery

Featured Image
Outdoor pool
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
View from Room
32-inch flat-screen TV with cable channels

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCoconut Island Park4 min walk
    Popular LocationLiliuokalani Park and Gardens6 min walk
    Popular LocationPort of Hilo7 min drive
    AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

  • Suite, 1 Bedroom, Ocean View

    5/5 guest room rating

    Room amenities

    • 742 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Queen Beds
    More detailsSuite, 1 Bedroom, Ocean View
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 542 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite
  • Suite, 1 Bedroom, Garden View

    5/5 guest room rating

    Room amenities

    • 606 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuite, 1 Bedroom, Garden View
  • Deluxe Room, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 376 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More detailsDeluxe Room, Ocean View
  • Standard Room, Garden View

    4.7/5 guest room rating

    Room amenities

    • 347 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room, Garden View
  • Superior Room, Ocean View

    4.2/5 guest room rating

    Room amenities

    • 347 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Room, Ocean View

About this area

Hilo

Located in Hilo, Castle Hilo Hawaiian Hotel is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Mokupapapa Discovery Center. Pacific Tsunami Museum and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with kayaking nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.
Visit our Hilo travel guide
Popular Location

What's nearby

  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Panaewa Rainforest Zoo - 3 min drive
  • Wailoa Center - 3 min drive
  • Port of Hilo - 7 min drive

Getting around

  • AirportHilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • Queens Court Restaurant — 1 min walk
  • ICafe/Waioli Lounge — 1 min walk
  • Coconut Grill — 9 min walk
  • Suisan — 10 min walk
  • The Hilo Bay Cafe — 10 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha, near Port of Hilo
This hotel features a restaurant, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and a meeting room. All 286 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hair dryers, and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 26 for adults and USD 16 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 16 for children (approximately)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Can I cancel my reservation for free at Castle Hilo Hawaiian Hotel and receive a full refund?
Yes, Castle Hilo Hawaiian Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castle Hilo Hawaiian Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Castle Hilo Hawaiian Hotel?
As of Dec 1, 2020, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on Dec 3, 2020 start from CA $144, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Castle Hilo Hawaiian Hotel have a pool?
Yes, this property has an outdoor pool.
Is Castle Hilo Hawaiian Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Castle Hilo Hawaiian Hotel?
Self parking is free at this property.
What time is check-in at Castle Hilo Hawaiian Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at Castle Hilo Hawaiian Hotel?
Check-out is at noon.
Where is Castle Hilo Hawaiian Hotel located?
Located in Keaukaha, this golf hotel is 0.1 mi (0.1 km) from Hamakua Heritage Corridor and within 3 mi (5 km) of Port of Hilo and University of Hawaii at Hilo. Naniloa Country Club and Coconut Island Park are also within 5 minutes.
4.2
Very good
5 - Excellent
568
4 - Good
556
3 - Okay
146
2 - Poor
33
1 - Terrible
15

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Business traveller, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
We checked into our hotel after a long flight, quite tired, and ready to settle in for the night. We first went to use the shower to refresh from our flight before bed. Unfortunately, I found a half used bar of soap in the corner of the bathtub. I started looking at the shower/ tub more closely and found soap scum on the soap rack and little black flecks in another side of the tub. Needless to say, it didn't look like had been cleaned from the previous guests. This especially disappointing given the advertising around expanded cleaning protocol during the pandemic and felt potentially unsafe in the room, as a result. We were offered another room when we reported out to the front desk, but unfortunately the next room had mold growing on the carpet in the corner and smelled quite damp and musky. My partner has mold sensitivities and so couldn't accept the only replacement they offered. We were forced to accept one of these two disappointingly upkept rooms or sleep in our car, as it was too late to find other accommodations on such short notice. Do yourself a favor and skip this hotel.
Stayed 2 nights in Nov 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The grounds, lobby and rooms were exceptional. Would definitely stay there again, however, room ceiling had a long crack in the texture. Also vent for AC was in a fixed position, would have been nice to redirection air flow manually.
Stayed 3 nights in Jul 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nicely decorated. Staff was friendly and helpful. Will definitely stay here again
Stayed 1 night in Jun 2020

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