Front of property

Reviews of SureStay Plus Hotel by Best Western Highland Poughkeepsie

2.5 out of 5
SureStay Plus Hotel by Best Western Highland Poughkeepsie
3423 US Highway 9W, I-87 Exit 18 to I-9W, Highland, NY

Reviews

7.6

Good

Rating 10 - Excellent. 223 out of 701 reviews" "
Rating 8 - Good. 238 out of 701 reviews" "
Rating 6 - Okay. 122 out of 701 reviews" "
Rating 4 - Poor. 63 out of 701 reviews" "
Rating 2 - Terrible. 55 out of 701 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facilities, Staff very pleasant.
Stayed 1 night in Apr 2024

6/10 Okay

Michel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Sheets were not changed & the bath tub not adequately cleaned.
Stayed 1 night in Apr 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Louise

Travelled with partner
Liked: Staff & service
we stayed 1 night the floor was dirty and sticky but the rest was clean the 2 mattres has to be change they were finish
Stayed 1 night in Apr 2024
Response from Dorothy on Apr 9, 2024
We are very sorry you had a negative experience and our management team does take your comments very seriously and we will be double checking your reservation details to inspect and correct that room that you had a problem with. Thank you for brining it to our attention.

4/10 Poor

Carla

Stayed 2 nights in Feb 2024
Response from Dorothy on Mar 22, 2024
Thank you for taking the time to do a survey regarding your stay. If you would like to contact us to let us know what you liked and did not like about your stay we would be happy to hear from you.

10/10 Excellent

Samartha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from Dorothy on Feb 28, 2024
Thank you kindly for taking time to review our property. We appreciate your feedback and your patronage.

10/10 Excellent

Khader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place, clean and civilized
Good rooms. Clean . The feeling in space is good.
Stayed 3 nights in Jan 2024
Response from Dorothy on Jan 17, 2024
Thank you very much for reviewing our property. We appreciate your patronage and are glad you were happy with your stay.

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Dorothy on Jan 9, 2024
Thank you for reviewing the property. We appreciate your patronage!

10/10 Excellent

Brian

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Dec 2023
Response from Dorothy on Jan 9, 2024
Thank you for reviewing the property. We appreciate your patronage.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was excellent!.
Stayed 1 night in Jan 2024
Response from Dorothy on Jan 9, 2024
Thank you for reviewing our property. We are so glad you enjoyed the shower!

8/10 Good

Judith, Staten Island

Stayed 1 night in Dec 2023
Response from Dorothy on Feb 1, 2024
Thank you for taking time to rate our property. We appreciate your patronage and hope you will return for another visit.

8/10 Good

William

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dorothy on Jan 9, 2024
Thank you for reviewing our property. We appreciate your patronage.

8/10 Good

Diana, Ambler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dorothy on Jan 9, 2024
Thank you for reviewing the property. We appreciate your patronage.

6/10 Okay

PAULA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not like breakfast.
Stayed 3 nights in Dec 2023
Response from Dorothy on Dec 18, 2023
We are sorry to hear that you did not like our breakfast options. We hope that you otherwise enjoyed your stay. We hope you will return for another visit.

6/10 Okay

William

Travelled with family, Business traveller
Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Dorothy on Jan 17, 2024
Thank you for taking time to rate the property. We appreciate your patronage.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for our needs, and the staff was exceptional
Stayed 3 nights in Nov 2023
Response from Dorothy on Dec 18, 2023
Thank you so much for taking time to give feedback regarding your stay. We are pleased to hear that the staff took care of you and that the room met your needs.

8/10 Good

Amy J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Breakfast was a little less than I hoped for, but it was clean and had friendly staff.
Stayed 1 night in Nov 2023
Response from Dorothy on Dec 18, 2023
Thank you for giving your feedback. We hope you will return for another visit.

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good especially for hotel who welcome pets. Breakfast was very limited.
Stayed 2 nights in Nov 2023
Response from Dorothy on Dec 18, 2023
Thank you for giving feedback regarding your stay. We appreciate your patronage and hope you will return for another visit soon.

10/10 Excellent

Marjorie

Environment is so fresh.
Stayed 2 nights in Nov 2023
Response from Dorothy on Nov 24, 2023
Thank you for taking time to give us feedback regarding your stay! We hope you will return for another visit.

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Dorothy on Nov 16, 2023
Thank you for taking time to review our property! We appreciate your patronage!

8/10 Good

GAYL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean hotel
Hotel was nicely updated. However, the breakfast was not great. That will prevent us from staying again.
Stayed 1 night in May 2023
Response from Dorothy on Nov 14, 2023
We are sorry to hear that our breakfast options will prevent you from returning; however, we are pleased that you found the hotel in good repair.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so clean, from room,
Stayed 1 night in Nov 2023
Response from Dorothy on Nov 14, 2023
Thank you for taking time to give feedback regarding your stay. We hope you will return for another visit,

8/10 Good

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except there is no place to hang clothes or place your suitcase. You don’t need a closet but a few hooks or a garment bar would help. A luggage rack doesn’t cost much. We loved the availability of coffee all night. The continental breakfast was very good
Stayed 1 night in Oct 2023
Response from Dorothy on Nov 14, 2023
Thank you for taking time to give feedback regarding your stay. We appreciate you input and will look into the concerns you expressed. By telling us what you liked and didn't like you help us always improve. We hope you will return for another visit.

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dorothy on Nov 14, 2023
Thank you for taking time to rate our property. We hope you will return for another visit.

8/10 Good

Maria

Stayed 1 night in Oct 2023
Response from Dorothy on Nov 21, 2023
Thank you for taking time to rate the property. We appreciate your patronage.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Quick quiet and clean. Staff was great.
Stayed 1 night in Oct 2023
Response from Dorothy on Nov 14, 2023
Thank you for your feedback. We appreciate your input. We hope you will return for another visit.

10/10 Excellent

Taylor

Stayed 1 night in Oct 2023
Response from Dorothy on Nov 21, 2023
Thank you for taking time to rate the property. We appreciate your feedback.

10/10 Excellent

Lee, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the green velvet chair for reading . I didnt like e breakfast. Coffee was good though.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 29, 2023
Thank you for taking time to let us know what you liked and didn't like about your stay. Your feedback is important to us.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 27, 2023
Thank you for taking time to give a rating for the property. We appreciate your patronage!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but bad breakfast
Clean rooms with laminate instead of carpet - I definitely prefer that! Comfortable beds, overall quiet. Downside - breakfast choices are VERY limited, and the hotel is on one side of a divided highway, so coming from the south involves turning around at the light (you cannot make a U-turn).
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 27, 2023
Thank you for taking time to provide feedback regarding your stay. We are always working toward improving our breakfast options so we are sorry to hear that you did not find the choices available to be sufficient. With regard to the highway and the way the DOT set up the highway, we wish that a turn had been made before the northbound traffic light so that it would make it easier to get to the hotel's driveway, but unfortunately, that is beyond our control.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bar to hang out clothes in the “closet” which was just a little cut out behind the door. Continental bfast was cereal, yogurt, fruit, instant oatmeal and danish. Coffee (provided 24 hrs) was very good. We would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 24, 2023
Thank you for taking time to give feedback regarding your stay. We will check into the bar for the closet in the room you stayed in. Thank you for brining that to our attention. We are happy to hear that you would come back to stay with us again and hope to see you soon.

4/10 Poor

Sharon

Not goog
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 23, 2023
We are sorry to hear that you did not have a good experience. Feel free to contact the property if you have a specific issue that you would like to discuss so that if there is an area we can try to improve on, we can do so.

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean maintained building on busy road, room on opposite from road quiet. 100$ extra charged for any damage fees, but returned at midnight checkout day. Could hear voices between rooms, but not disturbing. Dogs welcome. Breakfast setup, fruit and coffee all day, usual packaged pastries, yogurt/cereals, offered breakfast sandwiches. Parking well lit all night. Gateway Diner nearby recommended, large menu, good food, big breakfasts. Walk across the Hudson bridge nearby, easy access to Poughkeepsie across Mid Hudson Bridge.
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 23, 2023
Thank you for taking time to review the property and let us know what you enjoyed and what you suggest for improvement. We appreciate your patronage and hope you return for another visit.

10/10 Excellent

Amanda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought my dog here and the experience was great!
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 23, 2023
Thank you for taking time to review our property. We are glad that you had a great experience. We hope you will return for another visit soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was no carpet in room. However, it turns out that it makes it very noisy when people above you are walking around. The people above me did not return to the room until almost 11 o’clock. The noise of them working walking around persisted until after midnight. The free breakfast had very little selection. Least number of options I have ever had at a hotel. Everything else was great.
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 23, 2023
Thank you for providing feedback about your staff. We appreciate your thoughts as it helps us look at where we can improve and what is going well for our guests. We hope you come for another visit soon.

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Very clean, awesome fluffy pillows. Staff was friendly and courteous. More breakfast choices would be good.
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 16, 2023
Thank you for taking time to give feedback regarding your stay. We appreciate your patronage and hope you will return for another visit.

8/10 Good

Barbara Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a wedding. The hotel was nice, clean and comfortable. It would’ve been excellent for a full breakfast.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 16, 2023
Thank you for taking time to give feedback regarding your stay. We hope you will have another occasion to come for another visit.

4/10 Poor

Brittney

Travelled with family and small children
Disliked: Staff & service, amenities
This stay was terrible. They didn’t have any crib or pack n play for my daughter. Luckily I called before we left the house so I was able to bring my own. Beds very uncomfortable. Staff unhelpful. ‘Free breakfast’ consisted of granola bars and packed cereal, apples and 1 muffin. Don’t waste your time and money.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 16, 2023
Thank you for giving feedback regarding your stay. Unfortunately, we do not advertise that we offer cribs or pack 'n plays as we do not have those at this hotel. We are sorry you were not aware of that prior to booking your reservation. As this is a relatively new hotel, we are sorry to hear that your bed was uncomfortable because all furnishings are pretty new. With respect to staff being "unhelpful," please reach out to the general manager so that, if you have specific details that can help with training staff to be more helpful, we can implement some training. Finally, our breakfast offering include yogurt, pastries, and breakfast sandwiches along with granola bars, cereals, muffins, juices, milk, coffee, tea, cocoa and fresh fruit. We are sorry if you were not able to find something in those selections that appealed to you.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 16, 2023
Thank you for reviewing the property. We hope you will come back for another visit soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Easy check-in and check-out. Continental breakfast did not have a large selection, but it was enough to get us on our way.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 12, 2023
Thank you for choosing to stay with us. We are pleased to hear that our location suited you and hope you will return for another visit soon.

8/10 Good

John, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dorothy on Oct 16, 2023
Thank you for staying with us. We hope you enjoyed your visit and come back soon.

10/10 Excellent

erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 10, 2023
Thank you for staying with us and taking time to rate the property. We appreciate your feedback and hope you will return for another visit soon.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean for the price you're paying.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 10, 2023
Thank you for coming to stay with us and giving your feedback. We appreciate your input and hope you will return for another visit.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 10, 2023
Thank you for choosing to stay will us and for rating the property. We appreciate your feedback and hope you will come for another visit.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk checking us in was amazing and very helpful. She was also there when we checked.out. Our room was clean and well put together. Only thing id change is having something to give the tv channels to the guest and our remote was missing the back and the some of the buttons werent working in it.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 10, 2023
Thank you so much for providing feedback regarding the staff and your stay. We also appreciate your input regarding the channels and the problem with your remote which we will look into. We hope you will return for another visit soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and professional. The room was excellent and very comfortable.
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 10, 2023
Thank you very much for choosing to stay with us. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope you will return for another visit soon!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marist Family Weekend
Just a little expensive
Stayed 1 night in Sep 2023
Response from Dorothy on Oct 2, 2023
Thank you for staying with us and providing your feedback. We appreciate your feedback.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind, Helpful, and Clean
I was greeted by Sylvia who is a gem! She was helpful & kind. The whole hotel was spotless. They provided breakfast in the morning and had in-room coffee (Keurig). If I am ever back in the area, I will definitely stay at this hotel.
Stayed 1 night in Sep 2023
Response from Dorothy on Oct 2, 2023
Thank you for choosing to stay with us. Your feedback is very important to us, and we hope you will choose to come and stay with us gain.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dorothy on Oct 2, 2023
Thank you for providing a rating to our property. We appreciate your feedback and your patronage.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay.
Stayed 1 night in Sep 2023
Response from Dorothy on Oct 2, 2023
Thank you very much for taking time to review our property. Your feedback is important to us and we appreciate your patronage.