Het HEM Tours and Activities

The hotel itself was comfortable and clean. But we were told breakfast was included in our reservation and that is why we chose to eat it and when we left, we were hit with a large bill for breakfast and told that it was not included. It wasn’t worth the price of breakfast, we would not have had it if we had not been told it was included in our stay. Rooms did not have any fridges or coffee. We also recharged with extra city tax when we checked out.

The rooms and property were clean and the staff were helpful. The rooms were hot (we were also there during a record heat wave), but for a 5 star hotel at the price point of this one I didn’t expect to be uncomfortable in my room irrespective of the outside conditions.

They had really good buffet breakfast. Room was neat and very close to tram stop