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Reviews of Kondari Hotel

3.5 out of 5
Kondari Hotel
49-63 Elizabeth Street, Urangan, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 251 out of 790 reviews" "
Rating 8 - Good. 349 out of 790 reviews" "
Rating 6 - Okay. 116 out of 790 reviews" "
Rating 4 - Poor. 54 out of 790 reviews" "
Rating 2 - Terrible. 20 out of 790 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Kondari team on May 28, 2024
Good Afternoon Craig,Fantastic to see your ratings of Kondari Hotel,See you next time when visiting Hervey Bay

4/10 Poor

Marcus

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One female manager was very rude and very unprofessional. Rooms were too noisy. Every night I had either dogs barking, music or crying baby. Not going back. Getting a nights refund through Expedia was a major drama. Won't be using that again either.
Stayed 6 nights in Apr 2024
Response from Courtney on Apr 25, 2024
Thank you for taking the time to provide your feedback. Our team at Kondari Hotel strive to provide our guests and patrons with a service they will enjoy. We believe all feedback negative and or positive helps to improve our customers experience Thank you From The Team @ Kondari Hotel

8/10 Good

Pasqualino

Travelled with partner
Liked: Staff & service
Easy walking distance to the foreshore & walking paths. Onsite bistro was a good option for a meal.
Stayed 3 nights in Apr 2024
Response from Courtney on Apr 9, 2024
We would like to take this opportunity to thank you for leaving your feedback, your feedback is important to us as it helps us to provide a comfortable, memorable stay for our guests The team @ Kondari say thank you

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtney on Apr 9, 2024
We would like to take this opportunity to thank you for leaving your feedback, your feedback is important to us as it helps us to provide a comfortable, memorable stay for our guests The team @ Kondari say thank you

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surroundings and close to everything
Stayed 4 nights in Mar 2024
Response from Courtney on Mar 28, 2024
We would like to take this opportunity as the Team @ Kondari Hotel to say thank you for providing your feedback. We strive to provide our guests with a comfortable memorable stay and or visit.Cheers from the whole @ Kondari Hotel

8/10 Good

Shayn, Umina Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location as an entry way to the great barrier reef
Stayed 2 nights in Feb 2024
Response from Courtney on Feb 24, 2024
Good afternoon Shayn,Thankyou for your recent star rating, look forward to seeing you again when visiting Hervey bay

10/10 Excellent

deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy and will come back again.
The accommodation was clean and convenient to our requirements. The pool was beautiful to relax in and the advantage of hotel and meals on site was great. The unit was good, a bit dated in places but overall acceptable. The staff were friendly and helpful when required. Very happy and will come back.
Stayed 4 nights in Feb 2024
Response from Courtney on Feb 24, 2024
Good afternoon,Thankyou for your recent reviews, we are hoping for upgrades mid year which will be fantastic and exciting look forward to seeing you next when visiting Hervey Bay

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly. We had a problem with the air conditioning so they moved us to another room. The food at the hotel was wonderful. Great stay. Some things need abit of repair and the freezer in both the rooms we were in needed defrosting.
Stayed 1 night in Feb 2024
Response from Courtney on Feb 8, 2024
Thank you for taking the time to provide your feedback we appreciate all feedback may it be negative and or positive. We strive to provide our guests with a enjoyable comfortable stay Kind Regards From The Kondari Team

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Dear JudithThank you for the lovely review. We look forward to seeing you again soon.Kind regardsThe Kondari Hotel and Resort Team

4/10 Poor

samuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Thank you for taking the time to leave your review we appreciate the feedback. Sorry to hear your experience did not meet your expectations. If you’re open to discussing your experience further we would love to hear from you. Kindest regards The Kondari HHotel & Resort Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was great
Room was exactly as advertised. We ate most meals at the resort and we very happy about our complementary garlic bread! Staff was very friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 7, 2024
Dear ElizabethWe are delighted to see that your experience with us was pleasant and that you enjoyed our bistro. We are so pleased that the staff made you feel so welcomed. We look forward to your next visit.Kind regards The Kondari Hotel & Resort Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A good spot, clean and a great bed.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Dear PaulThank you for taking the time to leave your review we appreciate the feedback, so sorry it took so long to respond to your response. We are pleased to see that you enjoyed your visit. We look forward to welcoming you back the next time you visit the beautiful Hervey Bay.Kindest regardsThe Kondari Hotel & Resort Team

8/10 Good

Dayaratne Peduru

Travelled with partner
Liked: Cleanliness, property conditions & facilities
room was good, shower wall should better. If would has a have microwave very handy. recommended any body no hesitation.
Stayed 1 night in Dec 2023
Response from The Kondari Hotel & Resort Team on Dec 16, 2023
Dear Dayaratne,Thank you for taking the time to leave your review. We are pleased to see that you enjoyed our facilities. We do offer a large variety of rooms to cater to different needs. We do have rooms with microwaves in the room depending on the room type you choose and would love to help you the next time you visit. We look forward to welcoming you back the next time you visit the beautiful Hervey Bay.Kindest regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
It was like turning back the hands of time about 30 years. Which is fine. Tradies park wherever they like, including in front of our unit and we had to park quite a distance away at the front of the complex.
Stayed 2 nights in Dec 2023
Response from The Kondari Hotel & Resort Team\ on Dec 16, 2023
Dear Paul,Thank you for taking the time to leave your review, we appreciate the feedback. We do have management on premise available until 4am who are able to assist with all issues and concerns including guests parking in allocated spaces. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Found the place relaxing clean with a beautiful view from my room.
Stayed 1 night in Dec 2023
Response from The Kondari Hotel & Resort Team on Dec 16, 2023
Dear Olivia,Thank you for your review, we are pleased to see that you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy & quiet accom with a good bistro/pub attached. Will stay again when in that part of HB 😀
Stayed 1 night in Dec 2023
Response from The Kondari Hotel & Resort Team on Dec 16, 2023
Dear Belinda,Thank you for your review. We are pleased to see you enjoyed your stay and the facilities we have to offer on premise. We look forward to welcoming you back again soon.Kind regards,

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed with outdoor seating on the patio area
Stayed 1 night in Nov 2023
Response from The Kondari Hotel & Resort Team on Nov 12, 2023
Dear Chad,Thank you for taking the time to leave your review, we appreciate the feedback. We are pleased that you enjoyed your sleep in one of our new beds. We look forward to your next visit.Kindest regards

8/10 Good

Selecia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The Kondari Hotel & Resort Team on Nov 5, 2023
Dear Selecia,Thank you for taking the time to leave your review. We are pleased to see you enjoyed your stay with us. We look forward to welcoming you back.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No eco friendly
This place is not eco friendly at all. They don't have that sign "dont disturb" as every other hotel does. I told the receptionist Friday night that I don't want a housekeeping as only two nights there. She promised tell to cleaner but they did the housekeeping in my room anyway. I will not stay in that place again.
Stayed 2 nights in Oct 2023
Response from The Kondari Hotel & Resort Team on Nov 1, 2023
Hello,We are sorry to hear that your stay did not meet your expectations. We have new staff on at this time who were unaware of the correct process to inform housekeeping that you do not want your complimentary service. Thank you for bringing this to our attention, we will ensure that staff are aware of the correct processes. We look forward to welcoming you back again in the future.Kind regards,

6/10 Okay

Nia

Liked: Cleanliness, staff & service
Everything it okay,just the shower head doesn't stand probably, make hard for shower
Stayed 2 nights in Oct 2023
Response from The Kondari Hotel & Resort Team on Oct 24, 2023
Dear Nia,Thank you for taking the time to leave your review. Thank you for bringing the shower head to our attention, we have passed it along to our maintenance team for repairs. We look forward to your next visit. Kind regards

8/10 Good

Phillip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great resort style accommodation with a good location.
Stayed 1 night in Oct 2023
Response from The Kondari Hotel & Resort Team on Oct 23, 2023
Dear Phillip,Thank you for taking the time to leave your review. We are pleased to see you enjoyed our beautiful location and look forward to welcoming you back next time you are in Hervey Bay. Kind regards

6/10 Okay

Yvette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Kondair Hotel & Resort Team on Oct 23, 2023
Hello Yvette,Thank you for your rating. We look forward to welcoming you back.Kind regards

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Friendly helpful staff. Nice outside area to dine overlooking water. Dated facilities but clean and adequate for a short stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Dear KarenWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

4/10 Poor

Zol

Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpet stained Furniture stained run down
Stayed 1 night in Oct 2023
Response from Manager on Oct 8, 2023
We are so pleased that you enjoyed your time with us and look forward to your next visit. Thank you for letting us know about the carpet we have passed it along to our guest services team.Kind regards The Kondari Hotel & Resort Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very friendly and helpful. The rooms are well appointed. A great place to stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Dear WayneWe are pleased that you had a lovely stay with us and the staff made you feel so welcomed. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

6/10 Okay

Verified traveller

Travelled with family
Stayed 5 nights in Sep 2023
Response from Manager on Sep 30, 2023
We are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

6/10 Okay

David

Disliked: Property conditions & facilities
The property needs upgrading. It’s tired and bluch.
Stayed 2 nights in Sep 2023
Response from manager on Sep 24, 2023
Dear DavidWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

8/10 Good

Pravesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Dear PraveshWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

6/10 Okay

Katherine

Stayed 2 nights in Sep 2023
Response from Manager on Oct 15, 2023
Dear KatherineWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

10/10 Excellent

Steve, Lammermoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money resort, very accommodating staff with busy bistro on site.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Thank you for the review Steve. We are pleased that you enjoyed your time with us and look forward to seeing you in the future. Thank you for the 5 stars.

4/10 Poor

Lily

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My expectations were low gives how cheap it was. When the wifi is permanently down and you can't work the TV from bed. We had to stand next to TV for remote to work. It disappointed. Should have been even cheaper. Front desk staff were amazing and cleaners have worked hard to keep an old facility at its cleanness.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 16, 2023
Dear LilyThank you for taking the time to leave your review. We are not sure why you had problems with your TV as they are all new. We did replace the batteries so hopefully that helps. We are so pleased to hear that the staff made you feel welcomed. We look forward to seeing you soon.Kind regardsThe Kondari Hotel & Resort Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at a really good price
Did an overnighter before going over to K'gari. Comfortable bed, big room, good shower, and friendly staff. Nice place to stay at a really good price.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Dear DavidThank you for such a lovely review. We are so pleased to see that you enjoyed your time with us and the staff made you feel welcomed.We look forward to seeing you soon.Kind regardsThe Kondari Hotel & Resort Team

8/10 Good

olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake is awesome. There are hundreds of turtles that live in the lake that will come and greet you seeking food when you go near them. This was delightful for the children and they really enjoyed feeding them. The only thing I didn't realise was that the accommodation is waterfront to the lake and so I had to be extra onto it with the small kids when coming in and out of the accommodation. We would definitely return if we were to visit Hervy Bay again
Stayed 1 night in Sep 2023
Response from manager on Sep 16, 2023
Dear OliviaThank you for taking the time to leave your wonderful review we appreciate the feedback. We are pleased to see that you enjoyed your visit. We are glad that you took the time to enjoy our wonderful turtles too, they love being fed by our guests. We look forward to welcoming you back the next time you visit the beautiful Hervey Bay.Kindest regardsThe Kondari Hotel & Resort Team

10/10 Excellent

Derryck

Stayed 1 night in Jun 2023
Response from Manager on Oct 1, 2023
Dear DerryckWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Stayed here for work for 2 nights, what a mistake that was! Greeted at reception to be told the wifi was being worked on and currently not working with no indication of how long. It didn’t work for the entire stay. There was no parking near the room. All of 5 spaces to service at least 20 rooms, left to park in the pub parking area and walk with multiple bags at least 300m and up a dark, dirty staircase. Finally get to the room to open it up and be greeted by the oldest, most run down accomodation I think I’ve ever stayed in. Holes in walls, very worn furniture and carpet that has visible dirt imbedded into it. 1 light in the room with 1 lamp that did not work, clearly had an electrical fault. 2 signs in the room were laughable… 1 saying that valuables to not be left in room, clearly they don’t trust their housekeeping team. And the 2nd was a room service sign with QR code to order. Tried this, to be sent to a me&u ordering page that was not in service… what’s the point of the sign?! Bed was hard, pillows were lumpy. The only decent thing was the hot water in the mouldy, soap scum covered shower. Do yourself a favour and opt for another hotel. This one is in dire need of a major refurbishment, or better yet - knocking down.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Thank you for taking the time to leave your review. We were sorry to hear that your experience did not meet your expectations. All of your concerns have been passed onto our maintenance and housekeeping teams to be rectified, so thank you for letting us know about them. We look forward to welcoming you back in the future.Kindest regardsThe Kondari Hotel & Resort Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff clean rooms will definitely stay again
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Dear JulietThank you for such a lovely review. We are so pleased to hear that you enjoyed your meals and that the staff made you feel welcomed. We will pass your kind words along. We look forward to seeing you soon.Kind regardsThe Kondari Hotel & Resort Team

8/10 Good

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave no toaster no bowles or knifes and forks.if you are going to stay a couple days these things easy the cost of going out to breakfast.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Dear GarryThank you for taking the time to leave your review, we appreciate the feedback. We apologise your experience did not meet your expectations during your time with us. We do offer different room types which include rooms with kitchenettes. If you are ever unsure of the room type you are booking, please feel free to reach out and we would be happy to assist you in finding the perfect room for you. We look forward to welcoming you back again in the future.Kindest regardsThe Kondari Hotel & Resort Team

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Dear GarrettWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room, excellent beds, nice quiet place
Stayed 1 night in Sep 2023
Response from Manager on Sep 3, 2023
Thank you for taking the time to leave your review, we appreciate the feedback. We are pleased that you enjoyed your sleep in one of our new beds. We look forward to your next visit.Kindest regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Not too far from airport and Whale Watching charters
Stayed 3 nights in Aug 2023
Response from Manager on Sep 3, 2023
Thank you for taking the time to leave your review, we appreciate the feedback. We are so pleased that you enjoyed our beautiful location. We look forward to welcoming you back soon.Kindest Regards

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Parking was close. But the negatives are slow hot water, fridge froze our items, no light on bedside. Few amenities in room. No wifi.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 3, 2023
Dear SusanThank you for taking the time to leave your review. We hope you enjoyed your stay and look forward to seeing you again soon.Kind regards

8/10 Good

Kareena

Business traveller
Liked: Cleanliness, staff & service, amenities
This property is a little tired, but it does have everything that I needed. I was travelling on my own and I did feel quite safe.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 3, 2023
We are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I luked the view
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Thank you for taking the time to leave your review, we appreciate the feedback. We are so pleased that you enjoyed our beautiful location. We look forward to welcoming you back soon.Kindest RegardsThe Kondari Hotel & Resort Team

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, clean & comfortable for an overnight stay while visiting family
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Thank you for your lovely review we appreciate the feedback. We are pleased that you enjoyed your stay and look forward to having you in the future.Kindest regardsThe Kondari Hotel & Resort Team

6/10 Okay

Steven

Travelled with group
Disliked: Staff & service, amenities
Low budget accommodation Great pub bistro poor housekeeping
Stayed 3 nights in Aug 2023
Response from Manager on Aug 22, 2023
Dear StevenWe are delighted to see that your time with us was pleasant and that you enjoyed our bistro. We look forward to your next visit.Kind regards The Kondari Hotel & Resort Team

10/10 Excellent

Deb

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Thank you for the review Deb. We are pleased that you enjoyed your time with us and look forward to seeing you in the future. Thank you for the 5 stars.

10/10 Excellent

Janelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I asked for low perfume use in products and this was provided. Nice walk to pier. Great to have the dining so close.
Stayed 1 night in Aug 2023
Response from Manager on Aug 20, 2023
Dear JanelleWe are delighted that we were able to offer you such a pleasant stay. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

8/10 Good

Veronica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were excellent and friendly and the lake was lovely.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Dear VeronicaWe are delighted that we were able to offer you such a pleasant stay and the staff made you feel welcomed. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

8/10 Good

christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were fantastic and well made up for the room.
Stayed 7 nights in Aug 2023
Response from Manager on Aug 20, 2023
Dear ChristopherWe are delighted that we were able to offer you such a pleasant stay and the staff made you feel welcomed. We look forward to seeing you again soon.Kind regards The Kondari Hotel & Resort Team

8/10 Good

Lisa

Stayed 1 night in Aug 2023
Response from Manager on Aug 20, 2023
Dear LisaThank you for the lovely review. We look forward to seeing you again soon.Kind regardsThe Kondari Hotel and Resort Team