625 Charlton Esplanade, Marina Precinct, Hervey Bay, Urangan, QLD
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We stayed in a 3 bedroom unit, the unit was spacious and comfortable located on the 2nd floor. We had a view of the pool area. Staff are lovely! Excellent area easy walking distance to Whale Bay center and The Boat Club.
Would definitely recommend.
The apartment was very spacious and had a well stocked kitchen utensils. Good view of the ocean and well lit with folding doors on the balcony.
The blinds were bit out dated and didn't block light coming in the bedroom in early hours of the morning. Overall, we enjoyed our stay and the pool and spa.
Had everything we need for very comfortable stay. Dana at the front desk was extremely helpful and we felt very welcome there. The apartment and the facilities are top quality and well maintained.
Chaminda
Stayed 3 nights in Dec 2023
Response from Dana on Dec 25, 2023
Hi Chaminda,Thank you for taking the time to write us a wonderful review. I am glad you enjoyed your stay here and hope to see you back again soon.Thanks,Dana
6/10 Okay
Damian
Travelled with family
Nov 28, 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
Needs a good clean. Carpet stained.
Damian
Stayed 2 nights in Nov 2023
Response from Dana on Dec 25, 2023
Hi Damian,Unfortunately these stains are from chemicals that we couldn't get out. Our carpets get cleaned all the time. Hopefully this year we will be replacing the much needed carpets.Hope you enjoyed your stay.
Absolute gem of a place stayed here three times now will book again for next visit
David
Stayed 4 nights in Aug 2023
Response from Linda on Aug 24, 2023
Thanks David for your excellent review, we are pleased that you enjoyed your stay here.
6/10 Okay
Stacey
Jul 31, 2023
Stacey
Stayed 2 nights in Jul 2023
Response from Dana on Aug 1, 2023
Hi Stacey,Thanks for taking the time to review us. If you have any feedback for us, please email or call so we can improve on our apartments.
6/10 Okay
Adam
Jul 3, 2023
Adam
Stayed 3 nights in Jun 2023
Response from Dana on Aug 1, 2023
Hi Adam,Thanks for taking time to leave us a review. We hope you enjoyed your stay.
10/10 Excellent
Colin
Travelled with family and small children
Jul 3, 2023
Liked: Cleanliness, staff & service
Great place to stay, with large apartments, good parking underneath and handy to get around Hervey Bay - the Boat Clun is a few minutes walk away. Swimming pool is fun.
Colin
Stayed 3 nights in Jun 2023
Response from Dana on Aug 1, 2023
Hi Colin,Our heated swimming pool is always a hit, optimal for any season. I'm glad you enjoyed your stay and enjoyed dining at the Boat club.
We stayed in the deluxe penthouse suite. It was spacious and had everything we needed for a self contained stay. The view from the huge balcony was fantastic. The only downside we experienced was the carpark, if you have large car (like a landcruiser) you might not fit between the columns in the basement carpark.
Julie
Stayed 4 nights in Jun 2023
Response from Linda on Jul 2, 2023
Hi Juliethanks for your excellent review, we are pleased that you all enjoyed the spacious penthouse with the excellent view. The car parks are on the smaller side but the land cruisers do fit, you just need to take it slow.Thanks Linda
6/10 Okay
Debra
Travelled with family, Business traveller
Jun 18, 2023
Second time we have stayed here, traffic can be quiet noisy at certain times, appartments are very roomy, pillows need replacing beds are very comfy, reasonably clean throughout, not sure what the bad smell was on the ground floor but hopefully it was temporary.
Debra
Stayed 2 nights in Jun 2023
Response from Linda on Jun 19, 2023
Hi DebraThank you for your review, there are many pillows in the apartments of varying types for your use, and you could of asked us for another pillow if they weren't suitable. I live on the ground floor and I never noticed any bad smell.Thanks Linda
Amazing spacious rooms with super sized balcony and ability to slide back all the doors. Quality fittings with full sized washing machine and dryer. Kitchen well equipped.
Anthony
Stayed 4 nights in May 2023
Response from Dana on Jun 16, 2023
Hi Anthony, Thanks for leaving such a nice review! People definitely love our facilities that the apartments offer, great to hear you enjoyed your stay and we hope to see you back again!
10/10 Excellent
Richard
Travelled with partner
Jun 2, 2023
Liked: Cleanliness, staff & service
A beautiful, super modern, large fully self-contained apartment with big windows and spacious balcony. Excellent bed and great shower. Big kitchen. Useful having two toilets! Parking with a lift directly to our floor was very convenient. Walking distance to Boat Harbour & Urangan shops and restaurants.
Richard
Stayed 3 nights in May 2023
Response from Dana on Jun 16, 2023
Hi Richard,Thanks for leaving a great view, it's nice to hear that you also got to experience what Urangan has to offer within walking distance from us. We hope to see you back again!
We loved the size of the apartment! So big. Everything was new and lots of facilities. Big balcony overlooking the pool was beautiful. Main bedrom was super spacious. Awesome storage for longer stays. Extra touch was fresh herbs being available from reception, freshly cut from their garden.
Courtney
Stayed 5 nights in Apr 2023
Response from Linda on Apr 15, 2023
Hi CourtneyThanks for your excellent review, we are pleased to hear that you enjoyed the spacious apartment and big balcony. Fresh herbs, fruit and vegies are just an added extra.
I didn't like, that the ducted aircon was default set on a 6 hour timer, very hot in rooms once it turned off, having to reset at 1 or 2 am was very inconvenient
Traffic noise was very loud when out on the balcony.
The apartment was very roomy and comfortable, beds were super comfy.
Debra
Stayed 6 nights in Mar 2023
Response from Linda on Apr 15, 2023
Hi DebraThanks for your review, i am sorry about the air conditioner timer turning off, there are fans in every bedroom. Unfortunately cars make noise, some worse than others but I am pleased you enjoyed the apartment and the beds were comfortable. Thanks Linda
This apartment was absolutely beautiful with heavenly views and the area was quiet and peaceful and the swimming was lovely. Beautiful walks and the area was perfect.
Michael
Stayed 2 nights in Feb 2023
Response from Linda on Apr 5, 2023
Hi MichaelThanks for the excellent review, we appreciate your beautiful comments. Thanks Linda
Hi Richard, Sorry to hear that you didn't enjoy your stay to give us a 2. If you could email us with your concerns so we can address them for future guests. Thank you.
Very clean, fully equipped apartment in convenient location. Friendly, knowledgeable and helpful staff too.
JONATHAN
Stayed 3 nights in Oct 2022
Response from Dana on Nov 1, 2022
Hi Jonathan,Great to hear that you enjoyed your time and that we could help you with information about Hervey Bay. I hope everyone enjoyed their time exploring Hervey Bay and that we get to see you again.
Beautiful apartment with an amazing view. The complex overall was spotless, the staff were amazing couldn't ask for anything more. The location is great also, nice and quiet with walking distance to cafes and restaurants!
The hotel advertised a heated pool. The pool was absolutely freezing! Kids wouldn’t even go in the pool and it was the end of September. We found lolly wrappers under the bed. The main part of the esplanade wasn’t within walking distance (for a young family) and most restaurants closed super early, 8pm at the latest, some even 1pm. Rooms were modern and spacious with a nice view.
Donna
Stayed 6 nights in Sep 2022
Response from Linda on Sep 25, 2022
Hi DonnaThanks for your review, I am pleased you enjoyed the spacious apartment and the view is really good. Unfortunately the pool heater died at the start of winter and the new heat pump is scheduled to be installed next week. There has been plenty of kids swimming and the spa is running at 34*. I am sorry to hear that a lolly wrapper was missed, I will inform the cleaners too. Hervey Bay is very spread out and there is no CBD. We are only 200m or so from a lot of restaurants, the beach, a park, Reef World and the Marina. There are 11 restaurants within a 1 - 1 1/2 km radius and the Boat Club is at the end of our street. Yes, a lot of the restaurants do close early and some of the coffee shops close early too. I hope to see you again one day.Thanks Linda
8/10 Good
WAYNE
Travelled with family and small children
Sep 25, 2022
Liked: Cleanliness, staff & service, amenities
Good value for money.
Maybe time for a freshen up of the room.
Pool heater also
WAYNE
Stayed 2 nights in Sep 2022
Response from :Linda on Sep 25, 2022
Hi WayneThank you for your review, unfortunately the pool heater died at the start of winter and the new heater has just arrived and is scheduled to be installed this week. Also the carpet in that apartment is booked in to be replaced in November. I hope you enjoyed your holiday. Thanks Linda
As a couple we found the unit to be very comfortable and well located. Like most places it’s not brand new but pretty good really. We thought that the price was probably a little high for what it is but really we were very comfortable and enjoyed the location.
We went to the Asian restaurant one night and it was terrific.
Next night we joined friends at balaeno restaurant at the marina and highly recommend that too./
Yes we would go back again but would look next door for comparable pricing.
The pool was great. Parking free and easy. The bed very comfortable.