Hermitage of Our Lady of Guadalupe Tours and Activities

The hotel itself is beautiful. I understand it's very new. The staff were lovely and friendly but the service offered was poor. When i tried to call reception from my room on 7th floor, rhe phone lines wouldn't work. They admitted there was a fault so each time i had to go down in the lift to reception. On the first day, the aircon wouldn't work. I asked for an iron twice and each time had to wait 3 hours. A few days into my stay there was no hot water. I had to have a cold shower then go down to reception to tell them as phoning reception wouldn't work. On one occasion the barman disappeared leaving three guests waiting to pay for drinks ordered. I think they need more staff and more experience staff and better organisation. The location itself is too far from beaches or the old town so unless you are driving, you'll need to get taxis or walk in the heat. There are no grocerie shops within 10-15 mins of you need water or anything else. Around the hotel is basically a construction site so maybe by next year it will look and feel a bit nicer.

Amazing staff. Clean. Vibes.

It was not a 5 star property. You had to buy pool towels. While it was described as being on the beach, you had to rent chairs for 20€ to be on the beach. The inclusive restaurants were mediocre at best. The bars had no ginger ale got more than a week. We had to go to local supermarket and purchase our own for use at the bar. There were no frozen cocktails.