Heritage Creek Vacation Packages

Great Staff and very clean room

Upon arrival, check-in was quick and easy. The staff was friendly and greeted me every time I came and went, always saying things like, "Have a great day!" or "Welcome back!" Their hospitality made me feel welcome throughout my stay. I'm usually not a fan of hotel breakfasts, but everything was hot, fresh, and well-stocked. The staff refilled the food frequently, so nothing ran out and everyone had plenty to choose from. The pool was advertised as heated, but it wasn't. That wasn't a big issue for me, though. My boyfriend used the gym, which was clean and had a decent selection of equipment. I stayed in a king room with a sofa. My only complaints were that the refrigerator didn't get as cold as I would have liked, and the bathroom was quite small. It wasn't comfortable for two people to be in there at the same time. My mom stayed in a room with a single queen bed. Her bathroom was larger than mine, but it lacked counter space for toiletries and only had a single sink. Her room also didn't have a closet, so she had to hang her clothes on hooks in the living area. The surrounding neighborhood looked a little sketchy, but I never felt concerned about the safety of my vehicle or belongings. Overall, I had a pleasant stay and would definitely stay here again.

Very friendly and welcoming staff. Clean room and very comfortable. Very decent size television. Great stay and value.

Our stay at Hotel Distil in Louisville was nothing short of exceptional—truly one of the best hotel experiences we’ve ever had. From the moment we arrived, the reception team was incredibly friendly, quick, and efficient, making check-in seamless after a long day of travel. The room itself was stunning—spotlessly clean with beautiful, high-end finishes and thoughtfully curated products that made everything feel luxurious and comfortable. We also had dinner at the on-site steakhouse, and it was absolutely incredible. Not only was the meal outstanding, but the manager personally came over to check in on us, which made the experience feel even more special and personalized. One of our favorite touches was the prohibition-style whiskey toast—such a unique and memorable detail that really set this hotel apart. Overall, we had an amazing stay and can confidently say this is the best hotel we’ve ever stayed at. We would 100% return and highly recommend Hotel Distil to anyone visiting Louisville!

Found dead bugs; no other towels, bed sheets, or toiletries. No clean supplies available, and no one is coming to clean the place, especially since staying in the place for a long time.