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Very friendly staff, well located, did exactly as they advertised
Verified traveller
Stayed 3 nights in Feb 2020
6/10 Okay
DavidandJohanna, Ratekau Germany
Travelled with partner
Jan 5, 2020
Liked: Staff & service
Helpful freindly staff, convenience to the center,and public transportation
DavidandJohanna
Stayed 6 nights in Dec 2019
Response from Holiday Inn Express Heidelberg City Centre on Jan 6, 2020
Dear DavidandJohanna,
Thank you for sharing your great experiences at our property. We’re pleased to welcoming you back soon.
Best regards, Holiday Inn Express Heidelberg City Centre
It was in center of town. Convenient parking. Large enough rooms.
Verified traveller
Stayed 1 night in Jan 2020
Response from Holiday Inn Express Heidelberg City Centre on Jan 6, 2020
Dear Anonymous,
Great to see that you had a good time with us. We’re pleased to welcoming you back soon.
Best regards, Holiday Inn Express Heidelberg City Centre
Pros-The hotel is only 10 minutes close to the old town. The area is quite and close to few restaurants and cafes.
Cons- I am very disappointed by the reception. The one person worst than the other- the only exception was Mark. The breakfast was good, but it was exactly the same During our 7 days stay. And as long as we were there for New Year’s Eve, we expected something more and different especially for this day
Verified traveller
Stayed 6 nights in Dec 2019
Response from Holiday Inn Express Heidelberg City Centre on Jan 6, 2020
Dear Anonymous,
thank you for staying at our property lately.
We are glad to see that you liked the Location of the hotel.
The more we are sorry to read that your stay with us wasn’t fully to your satisfaction regarding the reception staf. A lot of our guest give us positive feedback regarding the attitude of our colleagues at the reception desk therefore kindly accept our sincere apologies that you had difficulties.
Unfortunately, hot meals or various egg specialties are not offered as part of the hotel concept for reasons of brand affiliation. The breakfast offer in every Holiday Inn Express Hotel worldwide is a so-called "Continental Breakfast Buffet" and is included as a free additional service in the room rate directly at the time of booking. Our offer ranges from different cold cuts and cheeses, different bread rolls, bread and croissants over different yoghurts, breakfast cereals, fruit, fruit salad and jams, chocolate cream and peanut butter to the hard-boiled egg.
We’re looking forward to welcoming you back soon.
Kind regards,
Holiday Inn Express Heidelberg City Centre
Response from Holiday Inn Express Heidelberg City Centre on Dec 20, 2019
Dear Julio,
Great to see that you had an amazing stay with us. We’re looking forward to welcoming you back soon.
Best regards, Holiday Inn Express Heidelberg City Centre
The hotel was clean and the staff was friendly and helpful. Our room was very warm during the night and uncomfortable. We should have complained to the front desk. The included breakfast was sufficient and welcomed. The hotel is walking distance from the old city and castle. We woulld stay here again.
Sharyn
Stayed 1 night in Dec 2019
Response from Holiday Inn Express Heidelberg City Centre on Dec 10, 2019
Dear Sharyn,
thank you for your Review.
I’m sorry to read that your stay was not fully to your satisfaction because of the room temperature. This can be individually adapted in each room on a small control unit right next to the door. If any assistance is required, please do not hesitate to contact the colleagues at the hotel reception. We try our best to help you to feel even more comfortable with us.
We’re looking forward to welcoming you back soon.
Many best regards, Holiday Inn Express Heidelberg City Centre
10/10 Excellent
Verified traveller
Nov 18, 2019
Liked: Cleanliness, staff & service
Great location lovely hotel could not want for better😁😁😁😁😁
Verified traveller
Stayed 1 night in Nov 2019
Response from Holiday Inn Express Heidelberg City Centre on Nov 19, 2019
Dear Anonymous,
great to see that you had an amazing stay with us. We’re looking forward to welcoming you back soon.
Best regards,
Holiday Inn Express Heidelberg City Centre
Great hotel in the heart of Heidelberg. Short walk from main train station with a train/trolly/bus stop just out front. Staff was excellent and helpful. There are a wide range of foods for breakfast. Missing/forgot anything...staff goes out of way to assist. Room was very clean, efficient and had just what we needed.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Holiday Inn Express Heidelberg City Centre on Oct 19, 2019
Dear Anonymous,
thank you very much for your kind words regarding your stay with us!
Great to see, that you liked our team and the room.
We’re looking forward to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
Great place with reasonable walijgn distance between train statin and old town.Friendly staffs and great beakfast.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Holiday Inn Express Heidelberg City Centre on Oct 17, 2019
Dear Anonymous,
Thank you for your fantastic review. We’re looking forward to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
Response from Holiday Inn Express Heidelberg City Centre on Oct 17, 2019
Dear MD,
Thank you for sharing your great experiences at our property. We are glad, that you were happy with your stay.
We’re pleased to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
Nice clean room in a hotel halfway between main station and the old town. Staff were very efficient and friendly. Free breakfast was excellent and much appreciated. There's also a supermarket on the first floor and a tram stop right outside. Minor negative points: no fridge (although this is common in most of Europe), and the air conditioning could have been a little more effective. However, these are only quibbles.
Kotoo
Stayed 3 nights in Sep 2019
10/10 Excellent
Verified traveller
Sep 26, 2019
Liked: Cleanliness
Location was a plus. Easy access to transportation. Staff was new and unfamiliar with the area. Given incorrect directions several times.
Nice room in good location with convenient indoor underground parking on a few minutes to Heidelberg Castle and the old town.
Room was a bit small for 2 people with 6 weeks of clothing.
Richard
Stayed 2 nights in Sep 2019
Response from Holiday Inn Express Heidelberg City Centre on Sep 29, 2019
Dear Richard,
We’re glad that you enjoyed your stay with us and we’re looking forward to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
For the price would have liked to have better understanding of parking charges. Was surprised I had to spend additional for overnight parking.
Verified traveller
Stayed 1 night in Sep 2019
Response from Holiday Inn Express Heidelberg City Centre on Sep 29, 2019
Dear Anonymous,
We’re sorry to read that your stay with us wasn’t fully to your satisfaction. The parking fees in the underground garage in the basement of the building is EUR 18,00 per night per vehicle. Unfortunately, we have no influence on the amount of the charges, as it is a public underground garage and the price is fixed elsewhere. The colleagues at the hotel reception are very well acquainted with the surrounding area and are happy to help with tips on where you can park your car on the streets near the hotel at a lower cost.
We’re looking forward to welcoming you back soon again to show you that we can do better.
Kind regards
Holiday Inn Express Heidelberg City Centre
Comfortable stay in modern clean rooms. Walking distance to transportation and the old town and shopping.
LynnieK
Stayed 1 night in Sep 2019
Response from Holiday Inn Express Heidelberg City Centre on Sep 25, 2019
Dear LynnieK,
Thank you for sharing your great experiences at our property. We’re pleased to welcoming you back soon.
Best regards, Holiday Inn Express Heidelberg City Centre
Check in & check out process was very poor as I asked for king bed and the reservations was like that and they said not available
On my check out the staff there was not helpful at all
AHMED
Stayed 2 nights in Sep 2019
Response from Holiday Inn Express Heidelberg City Centre on Sep 17, 2019
Dear Ahmed,
We are sorry to read that your stay with us wasn’t fully to your satisfaction and you perceived the hotel staff unhelpful. A lot of our guest give us positive feedback regarding the attitude of our colleagues at the reception desk therefore kindly accept our sincere apologies that you had difficulties to get the needed information.
We’re looking forward to welcoming you back soon again to show you that we can do better.
Kind regards, Holiday Inn Express Heidelberg City Centre
Room is spacious and clean but air conditioning is not strong enough. Breakfast is quite disappointing as there is no hot item at all and fruits are not very fresh.
Only an overnight stop but the hotel was very clean, loved the huge shower, and the car park was convenient although quite steep charge for it. Good value for money and Heidelberg is a lovely city. Great supermarket underneath the hotel for provisions for a long journey which is worth a visit.
Our stay was very nice and the staff was most helpful!
Verified traveller
Stayed 1 night in Aug 2019
Response from Holiday Inn Express Heidelberg City Centre on Aug 21, 2019
Dear Anonymous,
Thank you for your fantastic review. We’re looking forward to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
The hotel was clean and close to the Castel, 5 min drive. the breakfast was good.
Verified traveller
Stayed 1 night in Aug 2019
Response from Holiday Inn Express Heidelberg City Centre on Aug 16, 2019
Dear Anonymous,
Thank you for your fantastic review.
We’re looking forward to welcoming you back soon.
Best regards, Holiday Inn Express Heidelberg City Centre
We had a wonderful time here. Very convenient to the local sites. Walked to everything even though we had a car. Great staff as well. Very helpful and knowledgable about the local area.
Shellee
Stayed 2 nights in Jul 2019
Response from Koray Arici on Aug 4, 2019
Dear Shellee,
Thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center on Hotels.com.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Grocery store next door was convenient
Air conditioning needed to be stronger
Very cramped room for three people and very little storage space
Anonymous
Stayed 5 nights in Jul 2019
Response from Koray Arici on Aug 4, 2019
Dear Guest,
thank you for your feedback on your stay at Holiday Inn Express Heidelberg City Center.
We are very glad that you enjoyed your time with us. We would like to thank you for sharing all your impressions.
Only with the help of our guest feedbacks can we optimize our service for you.
We look forward to welcoming you again in the future.
Sincerely,
Good locatio, efficient easy check in
Air conditioner not working bit was fixed after we brought to their attention
Verified traveller
Stayed 2 nights in Jul 2019
Response from Koray Arici on Aug 4, 2019
Dear Anonymous,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Please let the staff know, especially Mark, know how grateful I was & am for their support. My husband was in a hospital & undergoing surgery so it was a difficult time for me. My thanks.
Verified traveller
Stayed 5 nights in Jul 2019
Response from Koray Arici on Aug 4, 2019
Dear Guest,
thank you for your feedback on your stay at Holiday Inn Express Heidelberg City Center.
We are very glad that you enjoyed your time with us. We would like to thank you for sharing all your impressions.
Only with the help of our guest feedbacks can we optimize our service for you.
We look forward to welcoming you again in the future.
Sincerely,
Dear Anonymous,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Very friendly hotel staff helpful close to trams and bus routes
Patricia
Stayed 3 nights in Jun 2019
Response from Holiday Inn Express Heidelberg City Centre on Jun 29, 2019
Dear Patricia,
thank you for your kind review regarding our hotel team.
We’re looking forward to welcoming you back soon.
Best regards
Holiday Inn Express Heidelberg City Centre
Dear Anonymous,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
It was hot! We’re from Florida and even we were hot! We opened the windows but was not enough to get rid of the backdraft, we were told that the air does not go on unless the temperature outside is above 71 Fahrenheit. Great parking! 30-40 minute walk to main pedestrian walk area. Sidewalk is ample on main hotel street to walk there. The location itself is not a pretty street as it’s a Main Street but the streets behind have cute cafes to stop in for a bite or beer.
Jackie
Stayed 1 night in May 2019
Response from Holiday Inn Express Heidelberg on Jun 2, 2019
Dear Jackie,
We’d like to apologize for any inconvenience you had to face during your stay at our property.
We are awfully sorry that your stay with us was negatively impacted by the fact that we couldn’t cool down your room to our regular standard due to a malfunctioning of the A/C during your stay. Kindly allow me to sincerely apologize for that.
We’re looking forward to welcoming you back soon again to show you that we can do better.
Kind regards, Holiday Inn Express Heidelberg City Centre
The was good,close to everything,the stuff are very helpful with all the queries and cheerful. The room was clean.
Alexander
Stayed 3 nights in May 2019
Response from Koray Arici on Aug 4, 2019
Dear Alexander,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Dear stephen,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Dear Guest,
thank you so much for sharing your feedback of your stay at the Holiday Inn Express Heidelberg City Center.
We are very happy that you enjoyed your time with us. We would like to thank you for sharing all your positive impressions.
It would be our pleasure to welcoming you back in future.
Kind regards,
Staff was super friendly and breakfast was good. Great location-easy walk to restaurants and shopping. Beds were not comfortable, however, and there were only 2 towels for 3 people, but of course staff provided more when asked. There was a very harsh chemical/cleaning agent smell in the hallway so we kept our room window open the whole time for fresh air