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Reviews of MarAzul Hotel - All Inclusive

3 out of 5
MarAzul Hotel - All Inclusive
Avs. Sur y Las Terrazas, Havana, La Habana

Reviews

5.4
Rating 10 - Excellent. 15 out of 130 reviews" "
Rating 8 - Good. 27 out of 130 reviews" "
Rating 6 - Okay. 25 out of 130 reviews" "
Rating 4 - Poor. 21 out of 130 reviews" "
Rating 2 - Terrible. 42 out of 130 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

JorgeAlsina, Hialeah fl

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good Food only. The rest is a disaster .Great beach with a lot of food to eat around and free transportation to habana daily
Stayed 7 nights in Mar 2020

2/10 Terrible

Terri

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst vacation ever
Our room was filthy when we arrived....and throughout our stay. The women at the reception desk and in the shop...were extremely rude and evasive when we would ask where the all inclusive stuff was...including beach towels, water, safe deposit box, shuttle service to Havana, massage services, etc. Before offering this property through Hotels.com, maybe Hotels. Com should check out the properties they are advertising. The food was absolutely disgusting...and the beer, wine and alcohol was minimal. BESIDE the women in reception and the tobacco store...all other employees were friendly and helpful. I will never return here...and I will never again use Hotels.com
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were helpful and friendly. Location close to the beach. The hotel itself could do with a bit of a makeover and spruce up. But taking into consideration its Cuba and the very reasonable cost it was except able and I would stay again
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! I would highly recommend the property as a good budget all inclusive property outside of Havana.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

2/10 Terrible

luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

ZOLTAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Extrêmement déçu
Les 6 chambres réservées étaient sales et sentaient la cigarettes . Les draps de lits très sales ainsi que les serviettes . Tous est à refaire au 4e étage. C'est bien dommage car l'hôtel est très bien placé. Accès facile à la plage. Cette hôtel n'est pas "Adult only" de plus il y avait des chats alors que les animaux ne sont pas acceptés.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is not what it seems.. beauty on the outside but terrible inside. It rained this weekend and halls had leaks. Food was the worst! And the 24/7 bar only has rum and coke, and beer.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Agrycustomer, Texas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in really bad shape, looks unattended, lack of maintenance, there are two elevators, only one was working and the second day of our stay it broke too and we had to use stairs during two next days to access out room at floor 5. The room service was terrible, they did never changed the towels during the whole time we stay (8 days) we had to get new ones by ourselves, dont waste your time claiming for anything, they will give ridiculous excuses and no solutions. The swimming pool was dirty, the water looked cloudy. I do not recommend this hotel.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We were very disappointed with the overall experience 👎
Stayed 1 night in Jul 2019

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Ok place but remote
It is a long ways from the city and not much of anything around. The meals were ok and beach is decent but there are better places for less money.
Stayed 1 night in Feb 2019

4/10 Poor

shirley, Washington-Dulles Airport

Disliked: Property conditions & facilities, room comfort
Adults only? Nope!
Adults only?? Like pulling teeth for basics from staff...
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location by the ocean, small bars to get a Pina Colada’s and a small straw market, also the beach amenities & staff. The Hotel overall very clean including the rooms, restaurant excellent, lobby extremely clean and modern. Gift shop excellent 👍
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

David, London

Liked: Cleanliness, property conditions & facilities, room comfort
It's Cuba !!
For a beach hotel in Cuba, you can't go wrong. Nice room, comfy beds, sea view - even BBC world on the TV ! Food was ok - breakfast omelettes delicious. Free bus to Havana each morning or $20 in a vintage cab. Loads of party people at the pool and massive beach across the road with bars nearby. Only moan was the hotel drinks which were served in tiny plastic cups, unless you brought your own container and filled the staff !!
Stayed 4 nights in Mar 2019

2/10 Terrible

Skeeter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all everything that was shown on line is a lie The property look as though it was right next to the beach, It is not. No information was given at the front desk in regards to getting the shuttle that the hotel provided for you to get in town. The hotel food was awful, really bad tast after the first lunch we started eating off property the restaurants in Havana and near the hotel the food is excellent. They advertise all inclusive that’s a lie only the cheap really bad taste rum, vodka and local beer was inclusive, the local beer is good. Cappuccino always cold, the servers did not come to our except Osmanny the only server who approached the others just stood there and watch us pass by did not offer water the dining room tables was dirty with food crumbs most of the time but with clean glassware and table setting. The pool was really green for the first 3 days , they finally clean it on the last day it really needs a paint job. The entire hotel was dated and need refurbishing. Housekeeping staff was ok they clean the room everyday and made sure we had fresh towels that was the only excellent part. Havana was beautiful the food was great in Havana. Stay away from the Marazul Hotel Food. The drive from the airport is nearly 45 minutes also drive to town was long. Will return to Havana but will never return to that hotel.
Stayed 3 nights in Mar 2019

6/10 Okay

Alexander

Stayed 7 nights in Mar 2019

2/10 Terrible

Cris, Tampa Fl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was the nicest part of the hotel, the food was ok, the staff was pleasant. However the rooms were simply disgusting. Dirty sheets, molding curtains and no hot water.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This is hotel was suck because it’s was is dirty I will never let someone stay there
Stayed 3 nights in Mar 2019

2/10 Terrible

rooly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
they stole thinks on my room and after they never answer the phone and never care abauth my stuff all people was mad for everiting very bad hotel im not happy
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

danitza

Disliked: Cleanliness, staff & service, property conditions & facilities
they never aswer the question they stole thinks fron my room !!! very bad experience with this hotel !!!!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place ever someone can pass his journey. Nice and calm very welcoming staff.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
You usually get what you pay for and this is no exception. One needs to think of this hotel as an adventure into 1959 and imagine it was designed by a swingin communist architect from Moskow chosen by Kruschev himself. If you imagine that, drink enough rum and ensure that you eat elsewhere then you will have a great couple days at hotel Kruschev.
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building and no costumer service at all even no smiling to costumers
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly and clean. I will come back and I recommend MarAzul for a relaxing 😎 getaway with your love one
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
HOT WATER HIT AND MISS AND ROOF LEAKS REAL BAD HAD TO CHANGE ROOMS WHEN WE WERE ON THE 6TH FLOOR STAFF IS GREAT AND HELPFUL
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
The property is old the rooms needs updated there were know wash clothing but plenty of towels
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it nice place nice staff definitely going back
Stayed 5 nights in Dec 2018

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for vacation
i have no complain..i went with my fiabce and everythinng was ok for us..
Stayed 3 nights in Nov 2018

6/10 Okay

Richard

The food was consistently poor. My wife could not get a mojito at either bar in the hotel. The room was worn, and the air conditioning a little loud. Staff were not very friendly. A better bet would be a casa particular in the area.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2018

4/10 Poor

Ang, Atlanta

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This where be an ok choice for someone who was visiting to be near a beach. The room was very uncomfortable, with the exception of the the bathroom. Which I found pleasant and clean.
Stayed 3 nights in Oct 2018

10/10 Excellent

yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go and check out Havana, Cuba!!
Super fun!
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
andreau and Estafania Havana
budget traveller. food varies. no complaints
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Daniel Severino marsazul havana
food was good some days. clean bed . has potential with upgrade.
Stayed 3 nights in Sep 2018

8/10 Good

Berta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

pauline, Mississauga ont Canada

Liked: Cleanliness, staff & service, room comfort
tropicoco aka marsazul la havana
location 40 minutes from the city center. great air conditioning. spacious room. food well this is Cuba and hotel 2rating. front desk polite staff. t.v. has not worked called a few times same answer. some one will be there to fix it. gave up trying. overall if you are not fussy go there. beach is acrossed the street. I would return regardless of the food if the price is right
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Aug 2018

2/10 Terrible

Mick, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything that was advertised by Expedia was not the case. This started with there being nobody to pick us up from the Airport which cost me $40 usd to get a cab. It was not Adults Only either. Air Conditioning Unit was stuck in the window and noisy.
Stayed 2 nights in Aug 2018
Response from MarAzul hotel on Aug 31, 2018
Dear Mick The arrangements for your transportation trough expedia has to be done with them, the hotel MarAzul do not provide transportation from the airport to the hotel, we sorry the inconvenience caused by this situation. Regarding the problems you are mentioning we have no mayor reports from guest during that period, it will always possible to have a punctual situation, we suggest our guest to immediately report to guest services department to get a fast solution We are address all your comments to our staff including our General Manager of the property. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best Regards

4/10 Poor

mManny, South Florida

Disliked: Staff & service, property conditions & facilities, room comfort
Close to the beach, but hitel staff is rude.
Beautiful place, not far from the beach, but the staff is far away to know what customer service mesns. They are serving you, one of a sudden the cell phone rings snd they engage in a friend/family conversation over the phone and the customer is waiting. Food has not too many options, cold, not well prepared. To get a coffee spoon is a deed, To get a table spoon I was at about to show/exchange my ID. I’m frustrated (although I was born in Cuba) with the poor educational skills, amiability, courtesy, and friendliness of the hotel staff, especially with the “buffet” staff, the shift manager, a young guy whose name I didn’t even bother to ask, he’s the ruddest person there.
Stayed 3 nights in Aug 2018
Response from MarAzul hotel on Aug 31, 2018
Dear Manny First of all we would like to thank you for leaving this review, we are sorry we couldn’t reach your expectations. We truly value all feedback that is received since it is an important tool for us to improve the service and experiences tailored for our guests in the future, customer service and good experiences from our guests are very important to us. Regarding the cleaning problems you are mentioning we have no mayor reports from guest during that period, it will always possible to have a punctual situation, we suggest our guest to immediately report to guest services department to get a fast solution We are address all your comments to our staff including our General Manager of the property. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best regards.

4/10 Poor

B.Ochoa, Paterson,NJ

Disliked: Property conditions & facilities, room comfort
Nice view but was very dated. Also had many ants in the room.
Stayed 1 night in Jul 2018
Response from MarAzul hotel on Aug 31, 2018
Dear Guest, First of all we would like to thank you for leaving this review, we are sorry we couldn’t reach your expectations. We truly value all feedback that is received since it is an important tool for us to improve the service and experiences tailored for our guests in the future, customer service and good experiences from our guests are very important to us. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best Regards