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Reviews of Hotel Inglaterra

3.5 out of 5
Hotel Inglaterra
Prado esquina San Rafael, 416, Havana, HAVANNA

Reviews

6.8
Rating 10 - Excellent. 21 out of 98 reviews" "
Rating 8 - Good. 36 out of 98 reviews" "
Rating 6 - Okay. 18 out of 98 reviews" "
Rating 4 - Poor. 10 out of 98 reviews" "
Rating 2 - Terrible. 13 out of 98 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel, breakfast buffet very good and enjoyed the live music.
Stayed 1 night in Mar 2020

8/10 Good

John

Liked: Cleanliness, room comfort
Well located historic hotel, just a little dated
Start by setting your expectations correctly. This is a hotel built in 1856 in Havana, Cuba. It would be three-star in Europe. But, it's incredibly well located and that's why we chose it. The service could be friendly and helpful, or indifferent. We were told the Internet is down, when what they really meant is they stop selling access cards at 7:00pm.
Stayed 4 nights in Feb 2020
Response from Hotel Inglaterra on Feb 25, 2020
Thank you for your time and dedicate a few words we will continue working for each day to give a better service it will always be a pleasure to have your presence in our Hotel Best Regards Vivian Vera Commercial Manager

8/10 Good

Arturo, San Diego

Travelled with family
Liked: Cleanliness, staff & service
Well this comment has nothing to do with the hotel. The only thing I can say to all, if you are planing to visit Havana Cuba make sure you go without any expectations and open minded.
Stayed 5 nights in Feb 2020
Response from Ania on Mar 6, 2020
Dear Arturo: Thanks for choosing our hotel and send us your comments. We really hope you have enjoy your stay in the hotel. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

6/10 Okay

MIKE

Liked: Cleanliness
grand hotel which has seen better days
This is a fantastic hotel which has seen better days. You cannot dispute it’s absolutely fantastic location but the hotel needs a facelift. The water was frequently cold and the air on and hairdryer did not work properly. Breakfast was good value and the staff were friendly and helpful. In spite of its failings I would stay here again because of the character of the place and it’s location.
Stayed 1 night in Jan 2020
Response from Ania on Feb 3, 2020
Dear Mike: Thanks for contacting us and share your comments with us. We will work on the indicated issues. We hope you give us the opportunity to welcome you soon. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

8/10 Good

SORAYA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location!
Stayed 1 night in Jan 2020
Response from Ania. on Jan 22, 2020
Dear Soraya: Thanks a lot for choosing our hotel and share your comments. We are glad you have enjoy your stay and we really hope you can come back soon. Best wishes, Ania Mastrapa Pérez Relaciones Públicas Hotel inglaterra.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020
Response from Ania. on Jan 21, 2020
Dear guest: Thanks for choosing Inglaterra. We hope you have enjoy your stay and you decide to come back soon. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra.

8/10 Good

Amy

Liked: Cleanliness, room comfort
Historic Hotel, but only stay if you get a deal
Used points for a free night, which made it worth it, but wouldn't be worth the regular price. Cool to stay in a such a historic place, super clean, but a bit dreary as to be expected. Shower was tiny, but had hot water. Service wasn't great, wasn't terrible...employees aren't very friendly, but they seem to do their job. Free breakfast buffet had a lot of options, but most of it didn't look very appetizing so I stuck with the basics. Easy to catch a cab to airport for $30 right outside. Wifi worked well. Loved how central it was to everything. However, if this is your first visit to Cuba, I would highly recommend a casa over a hotel for a more unique experience.
Stayed 1 night in Jan 2020
Response from Ania on Jan 8, 2020
Dear Amy: Thanks for choosing our hotel and share your comments, they are really appreciated as a guide to continue improving our services. Please accept our apologies for the inconveniences. All our rooms are differents and also the bathroom, so not all of them are small. About that we can´t do much as the hotel is National monument for its long years of existency. We reiterate our apologies and we hope you change your mind and give us the opportunity of having you in our hotel again. Best wishes and happy new year. Ania Mastrapa Pérez Public Relations Hotel inglaterra.

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from Ania. on Jan 8, 2020
Dear guest: Thanks for contacting us we would appreciate any comment. Best wishes, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleased. Everyone was very friendly and
Stayed 7 nights in Dec 2019
Response from Ania on Jan 1, 2020
Dear guest: Thanks for choosing Inglaterra and for sharing your comments with us. It is a pleasure to know that you enjoy your stay. We hope you can come back soon. The staff wish you a happy new year!!!! Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

8/10 Good

Verified traveller

Stayed 10 nights in Dec 2019
Response from Ania. on Jan 1, 2020
Estimado huésped: Muchas gracias por elegirnos. Esperamos haya disfrutado su estancia. Le deseamos un feliz año nuevo! Saludos afectuosos, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

8/10 Good

Verified traveller

Old Style
Not really amazing but nice to stay a little bit of old style Do not expect a lot of srvice or things to work well
Stayed 1 night in Dec 2019
Response from Ania on Dec 18, 2019
Dear guest: Thanks for sharing your opinion with us, we really appreciate it. Please accept our apologies for any inconvenience during the stay. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

6/10 Okay

Steve, Sydney

Travelled with group
Liked: Cleanliness, staff & service
The location is fantastic as are the staff. If you get the accommodation option with breakfast, the breakfast is well worth it. The property is quite noisy as there are bands playing at both ground level and on the roof every night until midnight, and all floors are tiled, so any noise echoes through the property.
Stayed 5 nights in Dec 2019
Response from Ania on Dec 18, 2019
Dear guest: Thanks for sharing your opinion with us. We will work to eradicate the mentioned issue. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old , run down, no windows in rooms despite being a 4* hotel . While the location is ideal, the hotel needs a serious Face lift
Stayed 1 night in Nov 2019
Response from Ania on Dec 18, 2019
Dear guest: Thanks for sharing your oppinion with us. We will work to erradicate the mentioned issue. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2019
Response from Ania. on Dec 4, 2019
Estimado cliente: Muchas gracias por habernos elegido y compartirnos su opnión. Esperamos que pueda regresar pronto. Feliz navidad y año nuevo! Saludos cordiales, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, is next to all atraccion, the only complain is that I pay a room with city view and balcony, they give a room with balcony in a side street, I complin but they said that was the only one they have, I told them give me a refund and they say no, they was very rude, plus the terrace is in construction so you have to go to another hotel to be in the terrace
Stayed 3 nights in Oct 2019
Response from Ania on Oct 31, 2019
Dear guest: Thanks for choosing our hotel and share your comments about your stay with us. We are sorry you haven´t enjoy your stay completely and we apologies for that. Nevertheless if you allow me I will explain to you. The hotel sells room with balcony and rooms without balcony rooms with balcony imply a higher price. The latter are distributed some in front of the hotel and others to the side but all have a view of the city, in the case of the side it overlooks to one of the most emblematic, architecturally beautiful and ancient buildings of the city, the Great Theater of Havana; they have no price difference between they. The hotel has few rooms distributed between, triple, double and single, in all cases with balcony or without balcony, which leaves few options for changes even when the hotel is not completely full because it really depends on the type of agreement available to what you need and bought. I reiterate our apologies for the imposibility of changing the room. We also offer you our apologies for the roof top bar, it is close. Tomorrow 1rst of November will be open. If you are still in the city you can pass by otherwise you already have a pretext to come back again. Best regards and wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

4/10 Poor

Verified traveller

Disliked: Staff & service
Old property with staff that doesn't want to work.
Stayed 1 night in Sep 2019
Response from Ania. on Sep 26, 2019
Dear guest: Thanks for contacting us and let us know your comments. Please accept our apologies for the inconveniences. We are really sorry you haven´t enjoy your stay. We would like you reconsider to come back an dgive the opportunity to make you change your mind. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

8/10 Good

Dhyan

Stayed 3 nights in Sep 2019

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumpleaños
Me encantó pasar el desayuno en el de mi cumpleaños. Me cantaron happy Birthday y me dieron un detalle. Lindo gesto. Me gustaría psssr mas noches en ese Hotel y disfrutar mas la estancia.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and atmosphere!!!! Hotel in good conditions at a very reasonable price.
Stayed 2 nights in Jul 2019
Response from Ania. on Jul 29, 2019
Dear guest: Thanks for contacting us and send us your comments. We are glad you enjoy your stay and hope you come back soon to repeat it the experience. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ania. on Jul 19, 2019
Thanks for contacting us. We would like to have your opinion and comments. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
This hotel is nasty. The air does not work. The room is dirty. I have a Cuban guest who was on the reservation. The staff questioned him about why he was here while he was waking with me. I will have to take the loss in money if the change of rooms is not better which I doubt. I have never been in such a nasty place. This is more of a motel. Hotel Victoria was very nice on my last stay.. i decided to try this one because of the location. The only good thing is it is in the city.
Stayed 3 nights in Jul 2019
Response from Ania. on Jul 12, 2019
Dear guest: Please accept our apologies for the inconveniences during the check in. Inglaterra hotel was founded in 1875. Our rooms are differents and 50 % of them are interiors which are the most demanded for guest because they are quitest. This was the type of room you received, we are sorry you did´t feel confortable on that room, that´s why we contact you and we decide to give you an upgrade in order to please you. It is good to know you like this room better. We appreciate your comments and took note and solve the inconvenients, thanks for your comprehension. We wish you enjoy the rest of the stay among us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel's cleaning service and bar were great, but the staff members at reception were not very friendly.
Stayed 2 nights in Jun 2019
Response from Ania. on Jul 3, 2019
Dear guest: Thanks for sharing your comments, they help us to continue improving our services. Accept our apologies for any inconvenience might bother to you. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra.

8/10 Good

Luis

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from Ania. on Jun 18, 2019
Dear guest: Thanks for contacting us and choosing our hotel. We wish you can come back soon. Best regards, Ania Mastrapa Pérez Public Relations. Hotel inglaterra

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Ania. on Jun 18, 2019
Dear guest: Thanks for choosing us. We hope you can come back soon. Best wishes! Ania Mastrapa Pérez Public Relations Hotel Inglaterra

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2019
Response from Ania. on Jun 3, 2019
Dear guest: We're sorry you did not enjoy your stay as much as we would have liked it would have been. Please accept our apologies for that. We are sure we can change your mind next time you visit us. Our best wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Ania. on May 8, 2019
Dear guest: We are really sorry you haven´t enjoy your stay. Please contact us and let us know. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra rrpp@gcingla.gca.tur.cu

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from VV on May 3, 2019
Muchas gracias por dedicar su preciado tiempo a sus comentarios que siempre nos ayudará a mejorar cada dia mas nuestro trabajo, será un placer contar con su presencia en nuestro Hotel. Saludos cordiales

8/10 Good

Jim, UK

Liked: Staff & service
Iconic hotel in great location. I thought the restaurant was pretty good for both breakfast and dinner. Very old hotel but all the essentials worked.
Stayed 1 night in Feb 2019
Response from Ania. on Mar 13, 2019
Dear guest: Thanks for choosing the hotel and share with us your oppinion. We are glad you have enjoy your stay and we hope you come back soon. Our best wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from Ania. on Apr 1, 2019
Dear Guest: Thanks for contacting us. We hope you have enjoy your stay. Best wishes, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and music every night and day. Staff was very hospitable and with good customers services.
Stayed 1 night in Feb 2019
Response from Ania. on Mar 1, 2019
Dear guest: We really appreciate you have choosen our hotel and the time you have taken to send us your comments. It is very nice to know you enjoyed your stay among us. We wish you can come back soon, let us know if you decide to do it. Best wishes, Ania Mastrapa Pérez Public Relations. Hotel Inglaterra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ania. on Jan 28, 2019
Dear guest thanks for contacting us and share your comments or services calification, we really appreciate it. We hope you can come back soon to your house in Havana, a wonderful city. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

8/10 Good

James, Brisbane Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great location central to the city old town. Great salsa bands playing at all times , great for music lovers like us.
Stayed 4 nights in Oct 2018
Response from Thank you very much for your beautiful words and w on Nov 5, 2018
Thank you very much for your beautiful words and we hope that soon we can count on your presence in our Hotel. Thanks for choosing us. Vivina Vera Commercial Manager

4/10 Poor

Richard, Leeds, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Give it a miss. Old, faded and poor rooms. On the positive side you can enjoy a roof-top cocktail with a hooker most evenings
Stayed 1 night in Oct 2018
Response from Ania on Nov 2, 2018
Dear Mr. Richard: Thanks for choosing the hotel and for send us your comments. We will take them in account to continue improving our services. Please accept our apologies for any inconvenience which bothered to you. We really sorry. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Parque Central
The hotel staff was friendly and helpful, and the housekeeping likewise did a great job. The hotel is very comfortable and has great amenities.
Stayed 3 nights in Oct 2018
Response from Ania on Nov 2, 2018
Dear Mr. Michael: Thanks for choosing the hotel and send us your comments. We are glad you have enjoy your stay. We really hope ypu can come back soon, we will feel houred if you choose us again. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

6/10 Okay

Diego, Brescia

Bathroom has not any comfort or facility.. At breakfast time, provisions are not very clean and we wait long time to have some glass for drink some water..... Posotion is good.
Stayed 1 night in Oct 2018
Response from Ania on Oct 30, 2018
Dear Mr. Diego: Thanks for send us your comments, they are very helpful to continue improving our services. We really sorry for the inconveniences, we will work to erradicate them. Next time you stay in our hotel you will be completed satisfy. Inglaterra Staff wish you Merry Cthritmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Inglaterra Hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Great architecture & location. Bad service, very noisy and bathrooms smelled bad.
Stayed 1 night in Oct 2018
Response from Ania on Oct 23, 2018
Dear guest: Thanks for choosing us and send us your comments. We really sorry you haven´t enjoy your stay and please accept our apologies. We are already working on the negatives spots. We hope you give us the opportunity of change your oppinion in a second stay. Best wishes, Ania Mastrapa Pérez Public Relations.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It’s was good. We didn’t have hot water in the shower though.
Stayed 4 nights in Oct 2018
Response from Ania on Oct 9, 2018
Dear guest: Thanks for choosing our hotel and send us your comments. We sorry for the inconvenience with the hot water. We hope you come back soon, contact us if you decide it. Best regards, Ania Mastrapa Pérez Public Relations Inglaterra Hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2018
Response from Ania on Sep 20, 2018
Thanks for contacting us, we would like to receive your comments. Best regards, Ania Mastrapa Pérez Public Relations

10/10 Excellent

Gabart

It was great
Stayed 3 nights in Sep 2018
Response from Ania on Sep 18, 2018
Dear Mr. Gabart: Thanks for choosing our hotel and for send us your comments. We are very glad you have enjoy your stay and hope you can come back soon. Our best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

10/10 Excellent

Chris, Glasgow,Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a central location
My third visit to Havana,and I wanted to stay at another hotel with character,in a central location,and with a bedroom window with a view of the city.The hotel has a wonderful exuberant Entrance Hall,Dining Room,and Lounge Bar,and the upstairs corridors are tastefully packed with old decorative items and furniture.Loved the open rooftop bar,with its cheap cocktails,and live music every night from groups playing traditional,Salsa,and Latino music - perfect for dancing to.My Single Room in the hotel was very-reasonably priced and comfortable.The noise from the traffic outside did not disturb my sleep,as I had feared,and the balcony was a joy for standing out on and watching the city at work and play.Breakfast in the morning was expansive,with lots of choice,and musical accompaniment from the resident pianist.
Stayed 3 nights in Jul 2018
Response from Vivian Vera Commercial Manager on Aug 3, 2018
Thank you very much for your beautiful words it would be an honor for us to have your presence again and we will always make your stay at our Hotel that is very pleasant as it deserves, thank you for choosing us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018
Response from Ania on Dec 11, 2018
Dear guest: We can´t see any comment, please recontac us and send us your oppnions. Thanks a lot in advance, Ania Mastrapa Pérez Public Relations.

4/10 Poor

Christy, Melbourne

Disliked: Cleanliness, property conditions & facilities
Great location. The hotel is beautiful from the outside and the foyer is very impressive, however the rooms are in desperate need of a renovation. The first room we were given had old battered furniture, the curtains had come away from the railing and the bathroom smelt, we'd also booked a double bed but were given 2 singles. We tried to move rooms a couple of days later but were told we could not have a double bed even though it was clearly printed on my booking form, after some arguing, one of the staff with a less communist attitude found us a room with a double bed. The new room was slightly less run down but smelt of petrol. The food at the breakfast buffet was also pretty bad, but then the food in Cuba is generally not great. Wifi cards can be purchased for 1 CUC in 1 hour increments from reception, however they frequently run out of wifi cards and will send you to other hotels to buy them for an inflated price. I understand that Cuba is a developing country with limited access to things like new furniture, many foods and wifi, however this hotel was not cheap so our expectations were higher. Save your money and book a homestay (Bed & Breakfast) with a local Cuban family instead.
Stayed 7 nights in Jun 2018
Response from Ania. on Jun 19, 2018
Dear Christy: Thank you very much for sending us your comments, the feedback of our guests is of vital importance for us to continue improving the quality of our services. Sorry we did not meet your expectations and please accept our apologies for the inconveniences that led to it, I assure you that it was not at all our intention and we are already working on the negative points you mentioned. We are very grateful for the time you have taken to write and send us your opinion. We would like very much and we would feel very honored if you give us the opportunity of change your opinion by choosing Ingflaterra again. Our best wishes, Ania Mastrapa Pérez Public Relations.

10/10 Excellent

Ricardo, Davie Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Inglaterra
Great historic place to stay in Havana, staff is very friendly and courteous. Hotel lacks some of the amenities newer hotels have but the charm of staying in a historic building makes up for it. Complimentary breakfast is a variety of food, juices, fruits and típical breakfast foods and live piano.
Stayed 2 nights in Jun 2018
Response from ania on Aug 8, 2018
Dear Ricardo: Thanks a lot for choosing our hotel and for taking your time to send us your comments, we really appreciate it. We hope you can come back soon to Havana Cuba and we will feel honoured if you choose us again. Best wishes, Ania Mastrapa Pérez Public Relations

6/10 Okay

Jem, Cheshire

Liked: Staff & service
OK hotel in Very good position
This hotel is in a really good position. Main areas of hotel were very good, with a lovely roof top view and bar, our room was not quite up to that standard. All staff were friendly and very helpful.
Stayed 2 nights in May 2018
Response from Vivian Vera on May 22, 2018
Thank you very much for your comments and we hope to have you again for our Hotel, thank you for letting us Best regards Vivina Vera

8/10 Good

BabyElephant, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical hotel with character plenty in old town
We stayed here for 4 nights in April, 2018. It is our first time in Cuba and did not know what to expect. We picked this hotel because of its history, location, and closeness to our friends who were staying across from the plaza. It is dated but has its charms. Our room has a balcony overlooks the plaza which was quite awesome. The rooms probably could use some updating. There is potential. The breakfast isn't too bad and it is perfect before venturing out to sight see.
Stayed 4 nights in Apr 2018
Response from Ania Mastrapa Pérez on Apr 18, 2018
Dear Guest: Thanks a lot for sending us your comments. is very useful to obtain the feedback. We are glad you have enjoy your stay and you appreciate the hotel charm. We work hard every day trying to be betters. We hope and wish you come back soon. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra rrpp@gcingla.gca.tur.cu

8/10 Good

Mike Last, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel, terrible attitude, failed booking :(
At check in, the hotel told me they had not received confirmation, despite me showing them my Expedie 'Booking confirmed, no need to do anything else' email and its corresponding itinerary link and details. So i was toild to wait, and wait i did, for more than 3 hours. During this time i called Expedia 4 times, they repeatedly told me 'dont worry we will resolve this, and call the hotel' etc. This did not happen. It was the evening, you can imagine my frustration, virtually no options for alternative accommodation and i had paid in full. The hotel offered finally to take a second payment from me (in case by the next day the expedia confirmation was still lost) - i reluctantly agreed. During this process some staff members were pleasant in their manner, while others (the front desk staff) were rude and snobby, speaking to me abruptly in an angry manner. I would have expected a 5 star hotel to put the customer first, and be sensitive to my situation, which was obviously not my fault, they did not. I would have expected a 5 star hotel to immediately issue the room to me, as it is no imposition to them since they have a binding and established agreement with Expedia, and they could clearly see my booking emails and online itinerary. The problem was clearly admin, between the agency and the hotel - not my error. They refused. The hotel responded to my Expedia check-in satisfaction email immediately that same evening, proving they were receiving Expedia comms- Go figure!
Stayed 1 night in Apr 2018
Response from Ania on Nov 28, 2018
Dear Mr. Last: We really sorry you haven´t had a nice welcome because of the reservation problem. Please accept our apologies for the bad experience and the misunderstanding. Thanks for send us your comments wich help us to continue improving our services. We hope and wish this is not an inconvenient for you to come back. Best regards and wishes, Ania Mastrapa Pérez Public Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Gostei muito da localização e alimentação. Não gostei da limpeza das roupas de cama e dos quartos.
Stayed 4 nights in Feb 2020
Response from Ania. on Mar 6, 2020
Estimado huésped: Muchas gracias por escogernos y enviarnos sus comentarios. Nos alegra mucho que la haya pasado bien y esperamos que regrese pronto. Afectuosos saludos, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendable
perfecta ubicacion hotel tradicional en el corazon de la havana
Stayed 3 nights in Jan 2020
Response from Ania. on Feb 6, 2020
Estimado huésped: Le estamos muy agradecidos de sus comentarios. Considere esta su segunda casa. Lo esperamos! Saludos con afecto, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

8/10 Good

Rin, Mexico

Disliked: Cleanliness
Está viejo el edificio. Había fuga de agua.
Stayed 1 night in Jan 2020
Response from Ania. on Jan 27, 2020
Estimado Rin: Muchas gracias por habernos elegido. Le ofrecemos nuestras disculpas por la molestia causada. Esperamos que pueda regresar pronto, será un plocer volver a tenerle entre nosotros. Saludos cordiales, Ania Mastrapa Pérez Public Relations Hotel Inglaterra