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Reviews of Courtyard by Marriott Hattiesburg

3 out of 5
Courtyard by Marriott Hattiesburg
119 Grand Drive, Hattiesburg, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 476 reviews" "
Rating 8 - Good. 131 out of 476 reviews" "
Rating 6 - Okay. 32 out of 476 reviews" "
Rating 4 - Poor. 22 out of 476 reviews" "
Rating 2 - Terrible. 10 out of 476 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jackie, Denver

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms are dated and the beds were terrible. I have never stayed in a Marriott that the beds were so hard and uncomfortable. Linens in bathroom were rough and dingy . Very dated shower and chipped tub. No safe in room and small fridge did not work. Air conditioner kept flipping breaker and we would have to unplug and reset.
Stayed 1 night in May 2024
Response from Mr. Frank on May 15, 2024
Thank you for taking the time to compose a property review. Your comments will be passed on to the housekeeping and maintenance team to further repair the issues.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2024
Response from Mr. Frank on May 7, 2024
Thank you for taking the time to review your stay. We value you as a guest and love to know that you had a great time while you were here.

8/10 Good

Penne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel desk clerk could have been little more polite.
Stayed 1 night in Apr 2024
Response from Mr. Frank on Apr 30, 2024
Thank you for staying with us. We use your feedback in efforts to improve our level of service and satisfaction.

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Clean and quiet. All staff were friendly.
Stayed 1 night in Apr 2024
Response from Frank on Apr 10, 2024
Thank you for taking the time to review the property. The team works hard to make sure that each guest is given the best experience possible.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we asked for and more! Me and the lady enjoyed our stay very much - definitely recommend
Stayed 2 nights in Apr 2024
Response from Frank on Apr 10, 2024
It was a pleasure to have you with us. We look forward to seeing you again in the future.

10/10 Excellent

Courtney P, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, clean room, no problems!
Stayed 1 night in Mar 2024
Response from Frank on Mar 13, 2024
Great! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Candice

Stayed 2 nights in Feb 2024
Response from Frank on Apr 10, 2024
Thank you for the review.

10/10 Excellent

Nastosha

Stayed 1 night in Jan 2024
Response from Frank on Jan 25, 2024
Thank you for the great review!

10/10 Excellent

Patricia

The entire staff and facility were wonderful, enjoyable stay.
Stayed 2 nights in Jan 2024
Response from Frank on Jan 25, 2024
We love having you here!

2/10 Terrible

Kelley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
likes: when the thermostat/hvac unit completely shut off and refused to work for the last 24 hours of our stay, i was able to crack a window dislikes: room was giving "something bad happened here" - the latch was broken off like someone kicked in the door&there were giant poorly patched holes in the walls. everything was at least a little broken-cabinets wouldn't stay shut, fridge was not cold, bolt would lock before the door shut fully which caused it to pop back open (discovered as i was climbing out of the shower and realized i could see down the hall and the hall could see me right back). the bathroom would be perfect for Saw XI if they want to take it back to where it all started - sharp, uneven, prison-beige tile with a smelly drain in the center of the room. I was looking for something less expensive and knew there'd be trade offs, but it was still pretty pricey for hattiesburg on a weeknight. even if they had paid me, i wouldn't *love* the dark terrifying vibes/murder bathroom, but the fact that it wasn't even a meaningful savings is just insulting. this would never happen at hotel indigo.
Response from Frank on Jan 11, 2024
Thank you for taking the time to review the property. I have noted your feedback and will make sure the issues are addressed ASAP.

8/10 Good

Harry

Stayed 1 night in Dec 2023
Response from Frank on Jan 11, 2024
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was just an ordinary hotel. Nothing special. It was clean tho
Stayed 1 night in Jan 2024
Response from Frank on Jan 11, 2024
Thank you for hte response. We work hard to keep it clean.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Frank on Jan 11, 2024
Thank you!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mr. Frank on Feb 26, 2024
Thank you for the great review!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Close to many places.
Stayed 1 night in Nov 2023
Response from Frank on Dec 1, 2023
Thank you for the great review. I am glad to know that you had a great stay.

10/10 Excellent

Messilina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Frank on Jan 11, 2024
Thank you!

10/10 Excellent

Linda

Very nice rooms. Helpful and polite staff
Stayed 1 night in Nov 2023
Response from Frank on Dec 1, 2023
Awesome! I am glad to know that you had a great stay!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Frank on Jan 11, 2024
Thank you for the review!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Frank on Nov 13, 2023
Thank you for staying with us and taking the time to compose a review. We value you and look forward to you staying with us again soon.

8/10 Good

William

Travelled with group
Liked: Staff & service, property conditions & facilities
In my city it was close
Stayed 1 night in Sep 2023
Response from Frank on Oct 16, 2023
Southern Hospitality is our thing!

8/10 Good

tait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Frank on Oct 16, 2023
Thank you for taking the time to review the property!

10/10 Excellent

Sandra C

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Response from Mr. Frank on Oct 10, 2023
Thank you for staying with us! I am elated to know that your stay was a great! See you next time!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP NOTCH
This stay was top notch. We absolutely will be back to this location. Everything about this location was top notch. From the front desk, the room, the housekeeping staff, the pool was nice and clean, it was located near several eateries, the outside was clean, and the check out was late.
Stayed 2 nights in Sep 2023
Response from Mr. Frank on Oct 5, 2023
Thank you for taking the time to compose a review. We love having you here and look forward to seeing you next time.

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Frank on Nov 13, 2023
Thank you for staying with us and taking the time to compose a review. We value you and look forward to you staying with us again soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Frank on Sep 26, 2023
Thank you for taking the time to review your stay.

10/10 Excellent

Matt

Would recommend
Stayed 1 night in Sep 2023
Response from Frank on Sep 26, 2023
Thank you for taking the time to review your stay.

10/10 Excellent

Matthew, kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Non at this time
Stayed 1 night in Aug 2023
Response from Frank on Sep 26, 2023
Thank you for taking the time to review your stay.

4/10 Poor

Van Bich

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The bar was not open because the bartender didn't show up for work. Room was not cleaned. No drinking water in the room. No cold water in the bathroom sink. Breakfast costed over $30 for two. Mostly microwaved sandwhiches with no taste.
Stayed 2 nights in Aug 2023
Response from Frank on Sep 26, 2023
Thank you for taking the time to review your stay.

6/10 Okay

Denise

Travelled with partner
Disliked: Cleanliness
Bathroom not clean, body wash container in shower empty, front desk did not have access to housekeeping, as everyone was gone by 4pm when I checked in, used shampoo for showering. Front desk also unable to give discount due to me purchasing thru 3rd party expedia. Front desk person was always in the back when I went to desk & had to yell “hello”
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for the review. Your feedback is very important!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you! YOU are amazing for staying with us!

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Movie theater next door. Not too far from dining. Roads to property are not in good shape.
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for staying with us. The city is working on getting our access roads re done :-)

10/10 Excellent

Ellander

Stayed 1 night in Jul 2023
Response from Frank on Aug 2, 2023
Thank you so much for the great response. We love having you here.

10/10 Excellent

lisahendon03@gmail.com

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Frank on Aug 2, 2023
Thank you for staying with us. I am pleased to know that you had a perfect stay.

6/10 Okay

robert

Stayed 1 night in Jul 2023
Response from GM on Aug 23, 2023
Thank you for staying with us!

10/10 Excellent

Jimmie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Frank on Aug 2, 2023
Thank you for the great review! We love having you here!

10/10 Excellent

abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mr. Frank on May 30, 2023
Thank you for the great review! We look forward to serving you again!

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mr. Frank on May 30, 2023
Thank you for staying with us. I am glad to know that you had a great stay!

10/10 Excellent

La Shon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the property was clean and just the right location for what we needed.
Stayed 1 night in May 2023
Response from Mr. Frank on May 30, 2023
Thank you for a great staff compliment. We work hard to be the best!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not so fabulous...
I can always count on Marriott hotels. Although this was not the best experience I've had. Not sure why the toilet water remained gray. Had breakfast down in the lobby. The staff was very nice but my order of over medium eggs came out hard hard hard.
Stayed 1 night in May 2023
Response from Mr. Frank on May 19, 2023
Thank you for sharing details about your stay. Your notes will be used to help us improve our service.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & amazing staff.
Stayed 1 night in May 2023
Response from Mr. Frank on May 15, 2023
Thank you for staying with us. We appreciate the great review. We love having you here and look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mr. Frank on May 15, 2023
Thank you for staying with us and taking the time to write a review.

10/10 Excellent

Aryea

Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2023
Response from GM on May 3, 2023
Thank you for the great review. We love having you here!

6/10 Okay

Lucas

Business traveller
Room felt small and dated from other Courtyards I have stayed at. The lobby was modern and felt nice.
Stayed 4 nights in Mar 2023
Response from GM on May 3, 2023
Thank you for giving us a try. We are renovating next year and cant wait to show it off.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept, clean, and inviting. The staff was really pleasant and helpful.
Stayed 1 night in Mar 2023
Response from GM on May 3, 2023
Thank you for staying with us! We appreciate the review.

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Mar 2023
Response from Frank on Mar 14, 2023
Thank you for the property review. We are pleased that you enjoyed your stay.

8/10 Good

Danny

Stayed 1 night in Mar 2023
Response from GM on May 3, 2023
Thank you for taking the time to write a review of the property.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping, restaurants, and soccer fields. Safe area. Friendly service.
Stayed 1 night in Feb 2023
Response from Frank on Mar 14, 2023
Thank you for the property review. We are pleased that you enjoyed your stay.

6/10 Okay

Glenn

Liked: Staff & service, amenities
Stayed 1 night in Feb 2023
Response from Frank on Mar 14, 2023
Thank you for your response. We hope to serve you better on your next visit.

4/10 Poor

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable and clean but false advertising on bar/restaurant. It wasn’t even open
Stayed 1 night in Jan 2023
Response from Frank on Mar 14, 2023
Thank you for the review. We are back and in full swing now.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay (but spicy avocado toast!) :(
We really enjoyed our stay at this hotel. It was a family trip for two adults and one toddler. The hotel was very clean, smelled very good and the staff that worked there was very friendly. The water pressure in the shower was excellent and rinsed really well. The bed was on the hard side, but everyone still received a good nights rest. I will say, though, that the restaurant didn’t fully disclose on their bistro menu that they used either jalapeño or cayenne pepper in their sauce that they glaze over the avocados on their avocado toast. My wife’s mouth was on fire and there is no warning from the waitress/clerk that the item was spicy when ordering the toast. Other than that, it was a great stay, and I recommend this hotel.
Stayed 1 night in Jan 2023
Response from GM on May 3, 2023
Thank you, we will tweak down the avocado!