Patinoire Hatfield Ice Arena

Subject: Undisclosed Pet Fee Charged by Property Hello, I am writing to file a complaint regarding an unexpected USD 75 pet fee charged by the property during our stay. At the time of booking through Expedia, no pet fee was mentioned in the listing or in our reservation details. Based on this information, we proceeded with the booking believing there would be no additional charge for our dog. We were therefore surprised to be charged USD 75, which was not disclosed at any time during the booking process. I contacted the property, and they advised that the charge applies, despite it not being stated on Expedia. I respectfully request that this matter be resolved promptly and that the USD 75 pet fee be removed and refunded to my credit card. Thank you for your assistance. I look forward to your prompt response.

Idéalement placé l'hotel est un excellent point de départ pour visiter la ville. Le service etait parfait. Seul bémol : la climatisation est tombée en panne le 2 ème soir et le service technique nous a apporté un ventilateur car la climatisation ne pouvait être réparée. Compte tenu de la chaleur il nous a été impossible de rester dans la chambre. On nous en a proposé une autre de même catégorie. Agréable surprise le matin de notre départ, le parking pour le 2 nuits nous a été offert.