The check-in staff was friendly. When we arrived at the room, only one key worked. One of the two beds in the room was dirty and the sheets had to be replaced. The woman from the front desk replaced them for us, but it took a long time for her to arrive to do so (she was alone at the front desk and it was a busy weekend). Then when we closed the bathroom door, it locked. I called the front desk again to have someone come and unlock it. She arrived much later to figure out the problem, then said she would return with a tool. Again, it took a long time. Eventually when she returned and got the door open, she determined it was an issue with the door and not that we had accidentally locked it when we closed it. Breakfast was okay. The kids were sad that the waffle maker was out of order. Check out process was easy, but less friendly.