Title: Crowne Plaza Harbin Songbei by IHG - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crowne Plaza Harbin Songbei by IHG Luxury hotel with free parking connected to a shopping center in Harbin ## Photo gallery for Crowne Plaza Harbin Songbei by IHG ![Exterior - Crowne Plaza Harbin Songbei by IHG (Harbin)](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/2b2e221c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Crowne Plaza Harbin Songbei by IHG (Harbin)](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/c0658f3f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Crowne Plaza Harbin Songbei by IHG (Harbin)](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/70f3c8bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, in-room safe, desk - Crowne Plaza Harbin Songbei by IHG (Harbin)](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/9ebf0e94.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (CNY 158 per person) - Crowne Plaza Harbin Songbei by IHG (Harbin)](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/7ef49703.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Harbin Ice and Snow World and Heilongjiang Science and Technology Museum, Crowne Plaza Harbin Songbei by IHG provides a bar, a gym, and a business center. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant. ## Reviews 7.2 Good ## Popular amenities - Pool - Bar - Room service - Gym - Breakfast available - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec. 5 - Dec. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 6 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=18832854&PinnedHotelID=18832854&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Premium Room, 1 King Bed, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/9ebf0e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/9ebf0e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - 377 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Smoking ![Suite, 1 Bedroom, Smoking](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/8b6a6226.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Premium bedding Separate bedroom Private bathroom Separate bathtub and shower Bathrobes - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 1 King Bed, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/9ebf0e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/bb781549.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 1 Twin Bed ### View all photos for Premium Room, 2 Twin Beds ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/ff958e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 2 Twin Beds ### View all photos for Executive Room, 2 Twin Beds, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/ff958e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Twin Beds, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 2 Twin Beds ### View all photos for Premium Room, 2 Twin Beds, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/ff958e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Room, 2 Twin Beds, Smoking ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/ff958e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, Smoking ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 2 Twin Beds ### View all photos for Premium Room, 2 Twin Beds, Club Lounge Access ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18840000/18832900/18832854/ff958e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds, Club Lounge Access ### Highlights Air conditioning Flat-screen TV Pillow menu Separate bedroom Premium bedding Private bathroom Separate bathtub and shower Bathrobes - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHarbin-Hotels-Crowne-Plaza-Harbin-Songbei.h18832854.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHarbin-Hotels-Crowne-Plaza-Harbin-Songbei.h18832854.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.80171%2C126.49518&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=L8Qkqxbl7DfgZ1Frg5Nz8gpWl1Q=) No. 233 Feng Yuan Street, Song Bei District, Harbin, 150028 #### What's nearby - Harbin Ice and Snow World \- 8 min drive \- 9.0 km - Siberian Tiger Park \- 9 min drive \- 9.2 km - Harbin Normal University \- 9 min drive \- 12.7 km - Harbin Polarland \- 10 min drive \- 11.2 km - Harbin Exhibition Hall of Arts and Crafts of Ice and Snow \- 12 min drive \- 11.8 km #### Getting around - Harbin West Railway Station - 26 min drive - Harbin (HRB-Taiping Intl.) - 37 min drive #### Restaurants - ‪McDonald's 麦当劳 - ‬12 min drive - ‪Café Song - ‬6 min drive - ‪柴火铁锅炖 - ‬3 min drive - ‪KFC 肯徳基 - ‬13 min walk - ‪Starbucks 星巴克 - ‬3 min drive ## About this property ### Crowne Plaza Harbin Songbei by IHG Luxury hotel near Harbin Ice and Snow World Located close to Heilongjiang Science and Technology Museum and Harbin Polarland, Crowne Plaza Harbin Songbei by IHG provides a bar, a gym, and a business center. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An indoor pool - Free self parking - Buffet breakfast (surcharge), express check-in, and a front-desk safe - A ballroom, an elevator, and a 24-hour front desk Room features All 415 rooms have comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and bathrobes. Other conveniences in all rooms include: - Bathrooms with deep soaking tubs - Electric kettles, daily housekeeping, and desks ## Similar properties ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1520000/1514000/1513925/8551b37a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Harbin Nangang Qu - Pool - Spa - Pet-friendly - Free WiFi 8.4 Very good 122 reviews CA $102 CA $119 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=1513925&PinnedHotelID=1513925&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/3000000/2310000/2307400/2307320/15c70dbd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield by Marriott Harbin Downtown Harbin City Center - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 51 reviews CA $101 CA $118 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=2307320&PinnedHotelID=2307320&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113620000/113611100/113611040/c3b9c664.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Harbin Haxi Harbin City Center - 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Breakfast included - Free WiFi - Restaurant - Gym 9.0 Wonderful 10 reviews CA $77 CA $90 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=112426150&PinnedHotelID=112426150&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/12000000/11480000/11476900/11476852/cb388df3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Harbin River North Song Bei - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 83 reviews CA $131 CA $153 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=11476852&PinnedHotelID=11476852&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/31000000/30220000/30210900/30210817/ab7fbd44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Harbin Qunli by IHG Dao Li - Breakfast included - Parking included - Free WiFi - Restaurant 7.0 Good 12 reviews CA $76 CA $88 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=30210817&PinnedHotelID=30210817&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 per person - A bar/lounge - A restaurant ### Things to do - Gym - Indoor pool ### Family friendly - Indoor pool ### Conveniences - 24-hour front desk - ATM - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - Business center - Meeting rooms ### Outdoors - On a river ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - Ballroom - Smoking not allowed ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV ### Food and drink - Electric kettle - Limited room service ### More - Air conditioning - Desk - Free daily newspapers - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age: 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 158 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Property class, provided by our rating system, is based on property type, amenities, and services. ### Property is also known as Crowne Plaza Harbin Songbei Hotel Crowne Plaza Harbin Songbei Crowne Plaza Harbin Songbei Crowne Plaza Harbin Songbei by IHG Hotel Crowne Plaza Harbin Songbei an IHG Hotel Crowne Plaza Harbin Songbei by IHG Harbin Crowne Plaza Harbin Songbei by IHG Hotel Harbin ## Frequently asked questions ### Does Crowne Plaza Harbin Songbei by IHG have a pool? ### How much does it cost to stay at Crowne Plaza Harbin Songbei by IHG? ### Is Crowne Plaza Harbin Songbei by IHG pet-friendly? ### How much is parking? ### What time is check-in at Crowne Plaza Harbin Songbei by IHG? ### What time is check-out at Crowne Plaza Harbin Songbei by IHG? ### Where is Crowne Plaza Harbin Songbei by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Crowne Plaza Harbin Songbei by IHG Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.6 Location ### 7.8 Staff & service ### 8.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 10 8 - Good 11 6 - Okay 4 4 - Poor 2 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Enli Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, good value, good service, have good amenities. I like the pool and gym. ##### Enli Stayed 4 nights in Mar 2025 ### 8/10 Good #### Malcolm Jan 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location on Map is Misleading! The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin). ##### Malcolm Stayed 2 nights in Dec 2022 ### 2/10 Terrible #### Yiming Sep 14, 2023 Disliked: Cleanliness, amenities, property conditions & facilities The room is not clean at all. Water tap is broken. It is not worth the price ##### Yiming Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Ki ho Dec 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 酒店附近叫车不方便 ##### Ki ho Stayed 2 nights in Dec 2024 ### 8/10 Good #### RYOTA Oct 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 主要エリアからは離れますが、清潔で良かったです ##### RYOTA Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Lei Jun 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 良かったです ##### Lei Stayed 3 nights in Jun 2024 ### 8/10 Good #### Damon Stanley Jul 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel at Harbin Very nice and comfy hotel, and helpful for my desk staff. ##### Damon Stanley Stayed 1 night in Jul 2021 ### 8/10 Good #### Yen Lyn Jan 1, 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice hotel but service can be improved Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max. In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up. ##### Yen Lyn Stayed 4 nights in Dec 2019 ### 8/10 Good #### Lee Woei Dec 23, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relatively fine but need to improve catering staff Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms. ##### Lee Woei Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### John Feb 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Very nice and helpful staff. ##### John Stayed 1 night in Feb 2019 ### 10/10 Excellent #### J S Feb 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ENtirely Satisfactory Stay Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available. ##### J S Stayed 3 nights in Feb 2019 ### 6/10 Okay #### Verified traveller Jan 15, 2019 Disliked: Property conditions & facilities, room comfort Minibar locked , basic amenitiesx not up to 5 star IHG standards ##### Verified traveller Stayed 5 nights in Jan 2019 ### 10/10 Excellent #### SHIRLEY Jan 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Crowne Plaza Harbin overall really good, although i dont get why they dont have creamy in the room and expected me to pay for milk. I wanted to make some tea and coffee in the room but ended up not having any. ##### SHIRLEY Stayed 2 nights in Dec 2018 ### 2/10 Terrible #### Waleed Jan 5, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ضعيف الاقامه لم تكن مريحه التكييف حار الغرفتان بها غبار الإفطار اختيارات قليله لغتهم الانجليزيه ضعيفه الغرف صغيره ##### Waleed Stayed 5 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller Dec 10, 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT ##### Verified traveller Stayed 2 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller Oct 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good service and facilities. Will come back again. ##### Verified traveller Stayed 1 night in Oct 2018 ### 2/10 Terrible #### Verified traveller Sep 21, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Choose a neighboring hotel. Air conditioning broken in the hotel for the duration of my stay. Staff lied about it for the whole time until admitting it was broken in the whole hotel on my last night. Gym equipment limited, and in poor condition considering the age of the hotel. Sauna doesn't work and whole change room smells like fermented urine. Breakfast poorly cooked and left me feeling sick all day. There are 10 other hotels in this neighbourhood and I cant imagine any being worse. I wont be returning and others should think twice about staying at this property. Oh ya, staff also refused to honour my IHG Ambassador status as they said they were not associated with the chain. What kind of Crowne Plaza is this?? ##### Verified traveller Stayed 3 nights in Sep 2018 ### 2/10 Terrible #### Christopher Aug 26, 2018 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Hot and no air conditioning Check-in was easy. The several of the front desk staff were fluent in English. The room was nicely appointed. The bed was comfortable. However, the air conditioning was not working. The room was 25C when I arrived and within an hour, it had risen to 27C. I complained about it twice and after an hour, a technician came and poked the vent with a screw driver. He gave me a big smile and thumbs up, then left. After an hour, the temperature was still at 27\. I complained a third time before I went out for dinner. When I returned late, I found that nothing had been done. I waited until morning and complained once more. The front desk staff tried changing rooms (finally), but the air conditioning in the new room also did not work. A technician came to the room and explained that it was set between 22 and 24C. So, according to him, everything was working fine, and he refused to do anything. This was odd since my first room was at 27 and this second room was at 25\. At this point, I asked for my reservation to be cancelled and my money to be returned. The services that I had paid for were not being provided. Another guest spoke to me and said that the air conditioning in this hotel is very poor. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1419-p1e27d130-a8d0-11e8-b409-0242ac110007-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s184-p1ef421e0-a8d0-11e8-96be-0242ac11000a-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1873-p1fe16810-a8d0-11e8-96be-0242ac11000a-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s272-p1de1c780-a8d0-11e8-b409-0242ac110007-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christopher Stayed 4 nights in Aug 2018 ### 8/10 Good #### ＫＮＴＣＴ, 大阪 Jun 17, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### 中心部から離れているので、ちょっと不便です。ホテルはなかなかいい部屋、ロビーです。 町の中心部からだとタクシーで30元から40元必要です。 15分ぐらいです。新興マンション、住宅街に囲まれています。 ##### ＫＮＴＣＴ Stayed 3 nights in Jun 2018 ### 8/10 Good #### Sam, NC Jun 5, 2018 Liked: Cleanliness, property conditions & facilities, room comfort The hotel only has two twin bed or one king back there is no topper and twin bed for family it was not convenience ##### Sam Stayed 5 nights in May 2018 ### 6/10 Okay #### 남, SEOUL May 9, 2018 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### 한적한호텔 몇번 숙박하였다 호텔에 비품이 자주 한가지씩 빼놓고 정리한다 소모품에 각별히 신경써야 합니다 식당에 음식이 다양성이 다른 호털보다 미흡하다 전반적으로 한곳부터 세심한 배려가 필요하다 ##### 남 Stayed 1 night in May 2018 ### 8/10 Good #### Jonny Jan 15, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, with great staff! On a whole the hotel was great, with very helpful staff. We only had one issue in that we were unable to change the air conditioning in the room, which meant that it was very hot throughout the night! ##### Jonny Stayed 2 nights in Jan 2018 ### 6/10 Okay #### Verified traveller Jan 2, 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Front Desk Service Leaves Much to Be Desired Check in service was horrible. The Front Desk staff could not be bothered to check-in guests and claimed she was busy with other paperwork when there was clearly a queue building up behind the front desk. (Behind me were 2 to 3 others). I waited for at least 20 minutes after a 6 hour long flight before I was attended to. Apart from that the hotel was new and in good condition. Stayed there one night in the last week of December 2017\. A service robot brought the additional amenities and water when I called for some, which was pretty cool. If check-in can be done by the service robot, I am sure the service would improve dramatically. The location was somehow close to Harbin Ice and Snow world but still you would need to be take a car (about 20 mins drive). It is about 400 meters away from Wanda indoor ski slope and Wanda mall but it is not connected so you would need to walk outdoors which in winter can be pretty cold and windy (minus 20 degrees in the night without windchill) Rooms were well appointed, shower was as your would expect from a 5 star hotel. Downsides: The heating was far too hot. It was 27 degrees in the room and the temperature could not be adjusted. The soundproof was terrible and you can hear a couple fighting next door or out in the corridor. ![](https://a.travel-assets.com/ugc/hotel-reviews/s108-p39347d00-ef9b-11e7-bd65-326511383643-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Dec 2017 ### 8/10 Good #### Tosi, 日本、神奈川 Dec 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### とても快適なホテル ① チェックインもスムーズで、英語も通じるので問題ありません。 ② 部屋は清潔ですしバスタブ、シャワーも十分熱いお湯がでます。 ③ 朝食のレストランには洋食、和食、中華とすべて揃っていてどれもおいしいです。 ④ チェックアウトもスムーズです。 ##### Tosi Stayed 2 nights in Dec 2017 ### 8/10 Good #### Verified traveller Sep 15, 2017 Liked: Cleanliness, staff & service #### Good location for Wanda Ice World Good and clean place. No smoking enviroment. Easy transportation from Airport. But our rooms (20F) has air-conditioner problem. It can't be cool down under 26 degree Celcius. 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