[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # My Moon Hotel Hotel with a restaurant, a quick walk to Dong Xuan Market ![Property amenity](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/7c2e3197.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/493f2363.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/97b0abe3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/51c0efde.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (VND 90000 per person)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/57723767.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies My Moon Hotel in Hanoi offers comfort with local charm. Guests enjoy breakfast at the on-site restaurant before visiting Thang Long Water Puppet Theatre and Hoan Kiem Lake nearby. Free in-room WiFi aids in planning excursions, and the helpful staff consistently impresses visitors. 8.6 Excellent ## Popular amenities - Bar - Breakfast available - Housekeeping - 24/7 front desk - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Junior Suite, Balcony](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/d7116e12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony 8.0 Very good 1 review ### Highlights Balcony or patio Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Fan Premium bedding - 301 sq ft - City view - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Family Suite](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/20adb246.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Fan Premium bedding Blackout drapes/curtains - 376 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Cleanliness standards](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/17966a12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Soundproofed Air conditioning Flat-screen TV Portable fan Blackout drapes/curtains Premium bedding Hair dryer - 237 sq ft - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03476%2C105.84541&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fjX5ad8g2J4ss2B6gNUrPKX2_UM=) 59 Cua Dong Street, Hoan Kiem District, Hanoi, 10000 #### What's nearby - Dong Xuan Market - 7 min walk - 0.6 km - Hanoi Old Town Night Market - 10 min walk - 0.9 km - Hoan Kiem Lake - 10 min walk - 0.9 km - Thang Long Water Puppet Theatre - 12 min walk - 1.0 km - Ho Chi Minh Mausoleum - 15 min walk - 1.3 km #### Getting around - Hanoi Long Bien Station - 10 min walk - Noi Bai Intl. Airport (HAN) - 39 min drive #### Restaurants - ‪Phở Gia Truyền Bát Đàn - ‬3 min walk - ‪JA cafe - ‬2 min walk - ‪Bia Hơi Ngọc Linh - ‬2 min walk - ‪Bia Hơi Hà Nội - ‬2 min walk - ‪Dream Beans Coffee - ‬2 min walk ## About this property ### My Moon Hotel Hotel near Dong Xuan Market Located close to Thang Long Water Puppet Theatre and Hoan Kiem Lake, My Moon Hotel provides dry cleaning/laundry services, a bar, and a business center. The on-site local and international cuisine restaurant, My Moon, serves breakfast. Stay connected with free in-room WiFi. You'll also find perks like: - Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - Express check-out, express check-in, and a TV in the lobby - Luggage storage, a front-desk safe, and bicycle tour information Room features All guestrooms at My Moon Hotel boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and separate sitting areas. More conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, separate sitting areas, and highchairs ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/28000000/27490000/27486400/27486379/2a9df452.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi La Castela Hotel Old Quarter - Free WiFi - Air conditioning - Breakfast available - Laundry 9.4 Exceptional 148 reviews CA $51 CA $58 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=27486379&PinnedHotelID=27486379&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9480000/9477500/9477462/2753acbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bonne Nuit Hotel Hoan Kiem - Hot tub - Breakfast included - Spa - Free WiFi 8.0 Very good 64 reviews CA $52 CA $60 total includes taxes & fees Nov 6 - 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Free WiFi - Air conditioning - Laundry - Housekeeping 9.6 Exceptional 11 reviews CA $48 CA $55 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=100207285&PinnedHotelID=100207285&HadPinnedHotel=true®ionId=-1&adults=2) ![King Room with Balcony](https://images.trvl-media.com/lodging/96000000/95940000/95937500/95937424/126d3852.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Liliane Hotel and Travel Old Quarter - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 9.2 Wonderful 105 reviews CA $31 CA $36 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=95937424&PinnedHotelID=95937424&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, hypo-allergenic bedding, minibar, desk](https://images.trvl-media.com/lodging/39000000/39000000/38992000/38991998/fb0d6510.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi La Cascada House & Travel Old Quarter - Free WiFi - Air conditioning - Breakfast available - Laundry 9.8 Exceptional 207 reviews CA $40 CA $46 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=38991998&PinnedHotelID=38991998&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/92000000/91900000/91891500/91891493/bb6d5082.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Queen Cafe Hotel & Pub Old Quarter - Free WiFi - Restaurant - Air conditioning - Laundry 9.4 Exceptional 32 reviews CA $33 CA $37 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=91891493&PinnedHotelID=91891493&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Onsite motorcycle parking only ### Food and drink - Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: VND 90,000 for adults and VND 90,000 for children - A bar/lounge - A restaurant - Couples/private dining - Snack bar/deli ### Restaurants on site - My Moon ### Things to do - Bicycle rentals - Bicycle tours - Scooter/moped rentals - TV in common areas ### Family friendly - High chair - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business center ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - Elevator - Visual fire alarm - Wheelchair accessible (may have limitations) ### More - 1 building - 8 floors - Built in 2016 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Portable fan - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 12 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately VND 90000 for adults and VND 90000 for children - Airport shuttle fee: VND 420000.00 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as My Moon Hotel Hanoi My Moon Hanoi My Moon Hotel Hotel My Moon Hotel Hanoi My Moon Hotel Hotel Hanoi ## Frequently asked questions ### Is My Moon Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at My Moon Hotel? > As of Oct 6, 2025, prices found for a 1-night stay for 2 adults at My Moon Hotel on Oct 13, 2025 start from CA $43.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at My Moon Hotel? > Motorcycle parking only. ### What time is check-in at My Moon Hotel? > Check-in start time: 2 PM; Check-in end time: midnight. ### What time is check-out at My Moon Hotel? > Check-out is at noon. ### Does My Moon Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of VND 420000.00 per vehicle applies. ### Where is My Moon Hotel located? > Located in Hoan Kiem, this hotel is within a 15-minute walk of Dong Xuan Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Temple of Literature and Ho Chi Minh Mausoleum are also within 1 mi (2 km). Hanoi Long Bien Station is 10 minutes by foot and Hanoi Railway Station is 17 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## My Moon Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 15 6 - Okay 8 4 - Poor 1 2 - Terrible 2 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 7.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 8/10 Good #### Pete Nov 19, 2023 Liked: Cleanliness, staff & service It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant. ##### Pete Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Juan Dec 14, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is always willing to help, yhey also support with travelling services ##### Juan ### 10/10 Excellent #### Angela Jan 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient. ##### Angela Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### William Jan 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased ##### William ### 10/10 Excellent #### Christopher Jan 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall…. ##### Christopher Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Wah Apr 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for. ##### Wah Stayed 1 night in Apr 2023 ### 6/10 Okay #### Ian Sai-fung Sep 12, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle. ##### Ian Sai-fung Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Victoria Jan 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here. ##### Victoria Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Fernando Oct 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### melhor lugar em Hanoi excelente localização e atendimento maravilhoso da Jenna ##### Fernando Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Jose Apr 14, 2023 ##### Jose Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Mike Apr 11, 2023 ##### Mike Stayed 4 nights in Apr 2023 ### 8/10 Good #### Kenny Mar 16, 2023 ##### Kenny Stayed 3 nights in Mar 2023 ### 8/10 Good #### Dr.MANOJ Nov 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dr.MANOJ Stayed 3 nights in Nov 2022 ### 8/10 Good #### Verified traveller Feb 29, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico. El desyuno es bueno ##### Verified traveller Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Paul Jan 12, 2020 Liked: Cleanliness, property conditions & facilities, room comfort ##### Paul Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller Nov 29, 2019 Disliked: Amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller Nov 25, 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities 洗面所の排水が悪かった。 シャワーからお湯が出にくかった。 ##### Verified traveller Stayed 6 nights in Nov 2019 ### 8/10 Good #### Verified traveller Jul 23, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate. ##### Verified traveller Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Nils Jan 10, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice clean and cosy hotel I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters The staff was very friendly and helpful with every request. One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal The breakfast was good with a variety of good dishes, European as well as Asian ##### Nils Stayed 9 nights in Dec 2018 ### 4/10 Poor #### Tu Oanh Jan 4, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### You might not get what you booked and paid The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress. ##### Tu Oanh Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Linda Dec 23, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Linda Stayed 5 nights in Dec 2018 ### 10/10 Excellent #### michael Dec 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### very nice hotel well located in the old quarter Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast. ##### michael Stayed 5 nights in Dec 2018 ### 6/10 Okay #### LL Dec 19, 2018 Liked: Cleanliness, staff & service, room comfort hotel is clean and close to old quarter and night market ##### LL Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller Dec 18, 2018 Liked: Cleanliness, staff & service Disliked: Room comfort Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@\_\_\_@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay" ##### Verified traveller Stayed 3 nights in Nov 2018 ### 2/10 Terrible #### Meei-yun Nov 28, 2018 A terminator of my long-term support to Hotels.com! After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel. As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day. I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied "hotels do not have to reply requests and they don't have to meet the requests". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!! ##### Meei-yun Stayed 3 nights in Nov 2018 ## Expedia's Latest Trends ### Hotels > [TMS Hotel Da Nang Beach](https://www.expedia.ca/Da-Nang-Hotels-TMS-Hotel-Da-Nang-Beach.h29282295.Hotel-Information) > > [Windsor Plaza Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Windsor-Plaza-Hotel.h1136855.Hotel-Information) > > [Caravelle Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [L’HÔTEL du LAC Hanoi](https://www.expedia.ca/Hanoi-Hotels-LHotel-Du-Lac-Hanoi.h82988573.Hotel-Information) > > [Sherwood Suites](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sherwood-Suites.h19316222.Hotel-Information) > > [HANTING HOTEL - HO CHI MINH CITY (胡志明汉庭国际中心酒店)](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sunland-Hotel.h7069958.Hotel-Information) > > [Liberty Central Saigon Riverside](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Riverside.h6456944.Hotel-Information) > > [JW Marriott Hotel Hanoi](https://www.expedia.ca/Hanoi-Hotels-JW-Marriott-Hotel-Hanoi.h5702839.Hotel-Information) > > [La Vela Saigon Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-La-Vela-Hotel.h44328578.Hotel-Information) > > [InterContinental Danang Sun Peninsula Resort by IHG](https://www.expedia.ca/Da-Nang-Hotels-InterContinental-Danang-Sun-Peninsula-Resort.h4583505.Hotel-Information) > > [The Oriental Jade Hotel](https://www.expedia.ca/Hanoi-Hotels-The-Oriental-Jade-Hotel.h36117374.Hotel-Information) > > [The Reverie Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-The-Reverie-Saigon.h9287591.Hotel-Information) > > [Sala Danang Beach Hotel](https://www.expedia.ca/Da-Nang-Hotels-Sala-Danang-Beach-Hotel.h35708398.Hotel-Information) > > [La Siesta Classic Ma May](https://www.expedia.ca/Hanoi-Hotels-Hanoi-La-Siesta-Hotel-Spa.h8964136.Hotel-Information) > > [Rex Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Rex-Hotel.h481670.Hotel-Information) > > [Sofitel Legend Metropole Hanoi](https://www.expedia.ca/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information) > > [Sheraton Saigon Grand Opera Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sheraton-Saigon-Hotel-Towers.h910861.Hotel-Information) > > [Park Hyatt Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Park-Hyatt-Saigon.h1202309.Hotel-Information) > > [Hanoi Royal Palace Hotel 2](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Royal-Palace-Hotel-2.h6747597.Hotel-Information) > > [Hôtel des Arts Saigon - MGallery Collection](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Des-Arts-Saigon-MGallery-Collection.h11463205.Hotel-Information) > > [Silverland Yen Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Silverland-Yen-Hotel.h3485039.Hotel-Information) > > [HAIAN Beach Hotel & Spa](https://www.expedia.ca/Da-Nang-Hotels-HAIAN-Beach-Hotel-Spa.h24295542.Hotel-Information) > > [Hotel Majestic Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Majestic-Saigon.h481665.Hotel-Information) > > [La Siesta Hoi An Resort & Spa](https://www.expedia.ca/Da-Nang-Hotels-La-Siesta-Hoi-An-Resort-Spa.h18279351.Hotel-Information) > > [Da Nang Mikazuki Japanese Resorts & Spa](https://www.expedia.ca/Da-Nang-Hotels-Da-Nang-Mikazuki-Japanese-Resorts-Spa.h4790557.Hotel-Information) > > [Le Meridien Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Le-Meridien-Saigon.h10470130.Hotel-Information) > > [Flamingo Resort Cat Ba](https://www.expedia.ca/Hai-Phong-Hotels-Flamingo-Cat-Ba-Beach-Resort.h49095190.Hotel-Information) > > [O'Gallery Premier Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-OGallery-Premier-Hotel-Spa.h15868395.Hotel-Information) > > [Hanoi Pearl Hotel](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Pearl-Hotel.h6614063.Hotel-Information) > > [Hotel Nikko Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Nikko-Saigon.h4604698.Hotel-Information)