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Reviews of Hanoi Lotus Boutique Hotel

3.5 out of 5
Hanoi Lotus Boutique Hotel
2 Hoi Vu Street, Old Quarter, Hoan Kiem, Hanoi, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 960 out of 1118 reviews" "
Rating 8 - Good. 72 out of 1118 reviews" "
Rating 6 - Okay. 40 out of 1118 reviews" "
Rating 4 - Poor. 16 out of 1118 reviews" "
Rating 2 - Terrible. 30 out of 1118 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

brenda, australind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing Highly recommend this hotels
Stayed 2 nights in May 2024

10/10 Excellent

Choon Voon

Liked: Staff & service, amenities, property conditions & facilities
Good location and plenty of amenities nearby. Proximity to ga hanoi was a big plus.
Stayed 6 nights in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, very nice staff and just off the main road to avoid the constant Hanoi traffic noise and horn beeping. Only slightly negative is breaky is in their sister hotel 40m up the road.
Stayed 2 nights in May 2024

10/10 Excellent

Christopher T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many small hotels in old town Hanoi it's almost impossible to choose! I loved the Hanoi Lotus! I had a 7th floor balcony room which was wonderful. I know there are some interior rooms so make sure you choose what you want! The staff was helpful, friendly and always at reception. They booked airport transfers and a two day one night Halong Bay cruise which was great. The Lotus is in the middle of the old quarter which is where you want to be. It's walkable to everything that you will want to see and do and there are hundreds of little places to eat every few steps. I suggest taking a taxi to the French quarter but otherwise you can walk.
Stayed 6 nights in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean bathroom, cold AC, and friendly staff. For an impromptu booking, it been a great stay. Would definitely book again.
Stayed 1 night in May 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an airport service for 300,000 dongs. The driver was extremely rude. Better order a GRAB that is around the same price
Stayed 1 night in May 2024

8/10 Good

john

Travelled with partner
Liked: Property conditions & facilities
It was a great location and terrific service
Stayed 3 nights in May 2024

8/10 Good

Adam, Toronto

Stayed 3 nights in Apr 2024

6/10 Okay

Wendy

Stayed 1 night in Apr 2024

4/10 Poor

Carrie

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Boon Fei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, day time receptionist nice, location ok
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Older hotel but well kept. Breakfast in another hotel. Room small but adequate. Friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sao

Stayed 4 nights in Mar 2024

10/10 Excellent

Donald

Stayed 2 nights in Apr 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Staff at front desk amazing and very helpful. Breakfast adequate even if in adjoining hotel. Room cleaning staff do a good job. Overall a positive experience.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and helpful!

8/10 Good

John

Liked: Cleanliness
Friendly staff, good location, nice room
Stayed 2 nights in Mar 2024

10/10 Excellent

Nadina

Travelled with family
Liked: Amenities
Great location, awesome staff - they made us up a breakfast to go when they found out we were checking out prior to the start of their breakfast. The staff also book us an airport transfer at the same price as Grab and then helped retrieve a forgotten bag from the same taxi! The balcony was huge, wished we had more time there!
Stayed 1 night in Mar 2024

6/10 Okay

Hirendra

Disliked: Amenities
Stayed 1 night in Mar 2024

10/10 Excellent

Janyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean. Location is awesome. Walking distance to the old quarter, street food, lake and shopping. Very well located indeed.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
The room we were allocated did not have any windows or balconies.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for several days while visiting Hanoi and loved this hotel! It was centrally located and an easy walk to all major attractions. The hotel room was comfortable and clean and the daily breakfast was delicious and had a ton of food options. The staff was the true standout - everyone was so helpful and welcoming. Highly recommend!

6/10 Okay

Hayley

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good location . Staff were very friendly and went the extra mile. The taxi didn’t turn up to collect us and they undercut the Grab we got on the way back. Room was a bit shabby but bed comfortable and you could hear people in the bath room next door. The breakfast is at another restaurant and was a nice addition. Good base but not luxury.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dawnel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a true, authentic, old town experience where we could walk and enjoy the area. We wanted a balcony and city watch, while requiring above average standards. The hotel exceeded our expectations and then after check out, I realized I left my jacket in the closet, and the front office manager communicated with me, and went over and above to send me my jacket to Saigon. This gesture has renewed my faith in humanity! This woman demonstrated the true spirit of hospitality, professionalism, and compassion. I am so grateful for her leadership!!
Stayed 1 night in Mar 2024

2/10 Terrible

Nina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews on line are not true! This place is very old, moody, and dirty. Rooms look NOTHING like the pictures. Just gross. Worst place we stayed in while exploring Vietnam.
Stayed 3 nights in Mar 2024

2/10 Terrible

Nina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews on line are not true! This place is very old, moody, and dirty. Rooms look NOTHING like the pictures. Just gross. Worst place we stayed in while exploring Vietnam.
Stayed 3 nights in Mar 2024

6/10 Okay

David, Portland

Travelled with family
Liked: Staff & service
Included breakfast was great, rooms looked much nicer in pictures
Stayed 2 nights in Mar 2024

2/10 Terrible

Nina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews on line are not true! This place is very old, moody, and dirty. Rooms look NOTHING like the pictures. Just gross. Worst place we stayed in while exploring Vietnam.
Stayed 3 nights in Mar 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mixup over the bed selection, a single king size was provided when two twins were requested, was the only negative of the experience. The location is fantastic with easy access to major landmarks and the desk staff were helpful and spoke English well.
Stayed 5 nights in Mar 2024

8/10 Good

ANGIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Restroom need to remodel
Stayed 1 night in Feb 2024

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was hard to get the temperature right and our room window looked out into the hallway and was open so it felt a little insecure. When we closed the window they opened it again. The breakfast was excellent and plentiful but in a different hotel around the corner. Overall very good value.
Stayed 3 nights in Mar 2024

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Staff are very helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dedicated staff, and very welcoming. The hotel is in the center of Hanoi, close to everything. The room was very clean, with very good air con, easy to regulate.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A valuer for money stay
Allover experience was fantastic specially the management
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definite come back!!!
The location is convenient, in the heart of Ha Noi Old quarter with lots of foods and drinks. Staffs are very friendly and helpful! We enjoy staying here
Stayed 1 night in Feb 2024

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was central in old quarter area, we walked abt 5-10mins to most tourist attractions and local food places. the staffs were very helpful and responsive. we were able to secure and stay in a room for few hours after returning from halong bay before our overnight train to hue in the evening.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a few nights in the Lotus Boutique hotel. I was really enjoying at there. All of the things have been managed very well. The manager guy is handsome, gentle, thoughtful, and exquisite. The reception girls are really cute and the bellmen are dynamic. The type of furniture is classic and nice design. Will go back soon.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect location. In the center of the old quarter. Clean, beautiful rooms, hot water and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Helpful staff. Location.
Stayed 1 night in Feb 2024

6/10 Okay

Arsentrina

Stayed 3 nights in Feb 2024

8/10 Good

Edgar Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Buffet breakfast was served at another hotel 2 mins from the Lotus Botique hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hospitality from the staffs who would go the extra mile to make sure our trip was seamless.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made our day
Definitely value for money! The location was great and the staff, in particular, Anna & Alex, went that extra mile to make our stay really enjoyable. We were delighted to be given an upgrade to a family room which was spacious and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was very convenient. Hotel staff were so friendly and accommodating. Clean rooms and breakfast was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the old town
nice room and the location, friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and lovely staff!
The staff were all very helpful and welcoming, breakfast had good choice of options and freshly made eggs to order! great location and recommend staying!
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
The staff was welcoming and professional. Beautiful rooms and public spaces. Glad to have a premium suite with a balcony. I also appreciate the option to use a shower after checkout before a late night flight to be more comfortable. I would stay here again and recommend.
Stayed 1 night in Feb 2024