Front of property
Check availability

Reviews of Hanoi Le Jardin Hotel & Spa

4 out of 5
Hanoi Le Jardin Hotel & Spa
46A Nguyen Truong To, Ba Dinh, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 125 out of 162 reviews" "
Rating 8 - Good. 26 out of 162 reviews" "
Rating 6 - Okay. 6 out of 162 reviews" "
Rating 4 - Poor. 3 out of 162 reviews" "
Rating 2 - Terrible. 2 out of 162 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed here one night. Nice hotel, this is closer to the government tourist areas like the Ho Chi Minh mausoleum and surrounding parks instead of the Old Quarter, but for some this may be desirable. The area around the hotel still quite busy with many dining options.
Response from Customer Care on Apr 15, 2024
Thank you so much for staying with us !

6/10 Okay

tracy

Stayed 1 night in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the middle of Hanoi. There were plenty of restaurants and it was in walking distance to everything. Staff were helpful and pleasant.
Stayed 1 night in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

2/10 Terrible

Anne Marie

Travelled with group
Disliked: Staff & service
no response from management
We never checked in as we had the wrong date by mistake. We will be in Hanoi for Feb10th and have sent many messages asking to move our reservation with no response.
Stayed 1 night in Jan 2024
Response from Le Jardin Haute Couture on Jan 18, 2024
Ms. Anne MarieWe are sorry to hear about the situation, allow us to explain that we weren't noticed nor have received any request to change the stay date regarding your reservation, via Expedia's messages, or our official email. May we know where have you contacted us so we can check and make sure we're not missing any other requests?Allow us to reach out directly again on Expedia's messages to further discuss and assist you about the date amendments for your reservation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel 20min walk from old town main centre. Lovely decor. Staff attentive and spoke good English. Breakfast good. Rooms are beautiful but ours needed re-painted in a lot of areas
Stayed 1 night in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Great location, has a great restaurant ( it was so good that I had dinner twice). What makes it amazing was amazing staff members, especially restaurants. I will definitely come back and stay there!
Stayed 2 nights in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a lovely hotel. Not right in the Old Quarter but close enough walk or a cheap Grab ride. The staff were great and all had excellent English which makes things a bit easier. We stayed in a family room which was basically two rooms joined by a smaller room with a couch. Perfect for a family of four with two little ones (7 & 4).
Stayed 5 nights in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Jardin Hotel staff are extremely attentive and kind. Highly recommend staying here for your stay in Hanoi. The housekeeper is also very kind and will fold your clothes (we accidentally left one t shirt out and came back to it folded) which was a pleasant surprise. Breakfast buffet also isnt crowded and food is yummy.
Stayed 2 nights in Dec 2023
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - lovely breakfast, helpful staff, comfortable room.
Stayed 2 nights in Dec 2023
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

8/10 Good

Tam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are wonderful
Stayed 2 nights in Dec 2023
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hanoi Le Jardin was marvelous! We really loved our room. It was very spacious and nice decor. The bed was comfortable. Staffs were professional and friendly. I would highly recommend it!
Response from Customer Care on Feb 3, 2024
Thank you so much for staying with us !

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was lovely! Quiet and comfortable. The staff is fantastic! Both Molly and Lucky did a wonderful job with directions and advising what to see and do in the area! Thanks for the great stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

Trenton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot in Hanoi
Enjoy the stay here. Service is excellent, but perhaps the restaurant staff could a little more proactive like taking guests to a table, explaining that there is an additional selection from the menu and bring tea/coffee, always a nice touch. The room is spacious and modern, but let down with some minor lack of attention to details. World’s biggest shower but no hops to hang towels and the glass sliding doors between the bedroom and bathroom has no frosting or markings for safety (crystal clear and easy for someone to walk into if the door was closed). Overall would stay again.
Stayed 3 nights in Nov 2023

6/10 Okay

Craig

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Choon Pang, Nicholas

Stayed 4 nights in Oct 2023

8/10 Good

Andréa

Travelled with partner
Liked: Cleanliness, staff & service
Provided buffet breakfast which was adequate and pretty decent. Location was really convenient and good. Lots of traffic that's all.
Stayed 3 nights in Oct 2023

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a bustling part of Hanoi. The standard room was great, but I upgraded to the suite on my last night and that was amazing. Breakfast was very enjoyable with a decent selection. I would definitely stay again on my next trip to Hanoi.
Stayed 1 night in Oct 2023

10/10 Excellent

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Great

10/10 Excellent

THOMAS, DUBAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (Lily & Valerie) provided a warm greeting and assistance. The hotel absolutely warrants 5-Star Rating/ highly recommended.

10/10 Excellent

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF FRIENDLINESS
Stayed 1 night in Sep 2023

10/10 Excellent

YEOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Services on Aug 28, 2023
Thank you so much for staying with us !

10/10 Excellent

Everton

Stayed 2 nights in Aug 2023
Response from Customer Services on Sep 6, 2023
Thank you so much for staying with us !

10/10 Excellent

Young soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return again next time I am in Hanoi!
- Great value for money. - Breakfast is top notch!! - You are steps away from the pho restaurant featured in the michelin guide. - Staff commands good English - They ask you for a 5 star review but this place really deserves it. - We were so happy with the stay that my friends and I came back and stayed another night after a trip away to Ha Long. Shout out to Haze, Molly, Lily for making our stay enjoyable!
Stayed 2 nights in Aug 2023
Response from Customer Services on Aug 31, 2023
Thank you so much for your feedback our services so far.

10/10 Excellent

Everton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word. Excellent!
Stayed 1 night in Aug 2023
Response from Customer Sevices on Aug 16, 2023
Thank you so much for staying with us !

10/10 Excellent

binh

Stayed 1 night in Aug 2023
Response from Director of Sales & Marketing on Aug 30, 2023
Thank you so much for staying with us !

10/10 Excellent

Anne Fei

Stayed 1 night in Jul 2023
Response from Customer Services on Aug 22, 2023
Thank you so much for your feedback our services so far !

10/10 Excellent

Chanderjit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience at this Hotel was really nice.
Response from Customer Sevices on Aug 3, 2023
Thank you so much for staying with us !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff, amazing service
Members of staff were so attentive and genuinely kind. My flight back was at midnight and they let me use shower before the flight, after checking out. It was very comfortable staying there and I felt very safe all the time.
Stayed 2 nights in Jul 2023
Response from Customer Service Team (Mr. Haze) on Jul 24, 2023
Dear guest,Thank you for choosing Le Jardin Hotel & Spa Hanoi as the destination for your last vacation in the beautiful Hanoi City. We are very happy to have brought a pleasant experience to you. Thank you very much for your compliments on the hotel's services. Your compliments and contributions will be the motivation for us to strive harder to bring you the most comfortable and impressive experience.

10/10 Excellent

Steffie

Stayed 1 night in Jul 2023
Response from Sales Manager on Aug 5, 2023
Thank you so much !

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and especially the receptionists were extremely friendly, knowledgeable, and accommodating. Can't thank them enough for helping me with early check-in and finding a suitable tour for me given my time constraints. Would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Customer Service Team (Mr. Haze) on Jul 19, 2023
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for your time at Le Jardin Hotel & Spa Hanoi. Have a wonderful day!

8/10 Good

Milo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel is esthetically very pleasing. It’s chic French with pretty Vietnamese art. The hotel has a cute cafe on the first floor and a Restraraunt on the 12th floor. Apparently there is a sister hotel across the street that was recently renovated with a pool. I would have opted to stay there instead because it’s newer. Our rooms in our hotel needed some updating as the shower was moldy on the floor. Could use a paint job but overall decent hotel. Great food in Restraraunt. Everyone was friendly. Receptionist Haze tried to be helpful but gave us wrong information on puppet show, saying first show was at 1:45 but first show is actually at 4:10pm. He also Said it’s never sold out but it was pretty full with the seats in the front being taken early. So advice would be to go a little earlier and book the front rows if you want to be right in front. We ended up watching the 5:20pm show to be near the front. He also told us about a spa called Estencia which I found to be pricy and lacking authentic joy from the workers. He did not follow up with us at the end of the day when we returned. Managers Angh and Lily were helpful. The location was near the old quarter. Streets were full of trash and uneven pavements. Many motorcycles parked on sidewalk. Not suitable for children but a good experience for them in terms of culture. This is a bustling city with many looking for business. Be careful for hustlers in the taxis. Use grab for taxis. And please tip well:)
Stayed 2 nights in Jul 2023
Response from Customer Service Team on Jul 14, 2023
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for your time at Le Jardin Hotel & Spa Hanoi. Have a wonderful day!

8/10 Good

Jeannine

Liked: Cleanliness, property conditions & facilities, room comfort
Heart of Hanoi
This hotel is very nice. The restaurant food was excellent, the staff was excellent and our room was nice. The only negatives were the bed was very firm, and a mattress topper would make a big difference. Also the street noise is considerable (even on the 7th floor) so ear plugs are a must. The location is central to much food, shopping, and events.
Stayed 3 nights in Apr 2023
Response from Customer Service Team (Mr. Haze) on May 5, 2023
Dear Jeannine,Greetings from Le Jardin Hotel & Spa Hanoi. Thank you for choosing to stay with us. We are pleased you enjoyed your stay and we appreciate you giving us a 5-star rating. We hope to welcome you back whenever your travels bring you back to Hanoi.

6/10 Okay

Weidong

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 10 nights in Apr 2023

10/10 Excellent

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in Hanoi
We stayed here because our first hotel very close to the church in central Hanoi was so bad. This was lovely and even though it appeared to be out of the centre it was the same distance to the market. Everything was great, bathrooms, super comfy bed. Only niggle was the rooms face the road and are single glazed so some traffic noise.
Stayed 1 night in Mar 2023
Response from Customer Service Team (Mr. Haze) on Apr 18, 2023
Dear Stephen John, Thank you for your positive feedback which is much appreciated. We look forward to welcoming you back to Le Jardin Hotel & Spa Hanoi whenever your travels bring you back our way.

10/10 Excellent

Débora

Stayed 1 night in Mar 2023
Response from Customer Service Team (Mr. Haze) on May 5, 2023
Thank you for the fantastic review!We're delighted to hear that you had an amazing experience at Le Jardin Hotel & Spa Hanoi! We appreciate your compliments regarding our hard-working team! We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review. Have a lovely day!

10/10 Excellent

Harleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, great, have to be careful in shower as water gets out
Stayed 1 night in Mar 2023
Response from Customer Service Team (Mr. Haze) on Apr 18, 2023
Dear Harleen, It is so nice to read your comment about your recent stay with us here at Le Jardin Hotel & Spa Hanoi. We look forward to welcoming you back for another amazing and happy experience.

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Le Jardin was an absolute pleasure to stay at. The staff were very helpful and knowledgeable. Many of them spoke excellent English (which was great since my Vietnamese was nonexistent beyond Banh Mi and Pho Bo). Valerie in particular was a great help. The breakfast was superb - a huge range of savouries, sweets, fruits, breads and pastries. It was certainly the best hotel breakfast I've had outside of resort hotels in Bali and Thailand. The location is a little outside the Hanoi Old Quarter but still walkable if you're up to it. If you are booking tours just be aware that some operators may not pick you up here (although both our tours did in the end). The rooms are a reasonable size. Hotel WiFi was available but occasionally the coverage was a bit patchy, especially in the 12th-floor breakfast room. The shower (over bath) was hot and had reasonable flow but it is difficult to keep the water from spilling out onto the floor. So overall a couple of minor issues but not enough to take away from the overall impression of the hotel. If I was ever back in Hanoi this would definitely be a safe bet for accommodation.
Stayed 6 nights in Mar 2023
Response from Customer Service Team on Mar 30, 2023
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you! We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for your time at Le Jardin Hotel & Spa Hanoi. Have a wonderful day!

10/10 Excellent

mei loo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hanoi trip
Rooms are comfortable, breakfast is good, staff are attentive. Front desk reception, Perry is so informative and thoughtful. Went an extra mile to take care of us that makes us decide to go back to the Le Jardine hotel again after our return from touring Sapa Sapa. 4 star hotel with 6 star service
Stayed 2 nights in Feb 2023
Response from Customer Service Team (Mr. Haze) on Apr 18, 2023
Dear Mei Loo,Greetings from Le Jardin Hotel & Spa Hanoi. Thank you for choosing to stay with us. We are pleased you enjoyed your stay and we appreciate you giving us a 5-star rating. We hope to welcome you back whenever your travels bring you back to Hanoi.

10/10 Excellent

mei loo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Service Team (Mr. Haze) on Mar 5, 2023
Dear Ms. Mei Loo,Thank you for choosing Le Jardin Hotel & Spa Hanoi as the destination for your last vacation in the beautiful Hanoi City. We are very happy to have brought a pleasant experience to you. Thank you very much for your compliments on the hotel's services. Your compliments and contributions will be the motivation for us to strive harder to bring you the most comfortable and impressive experience.

8/10 Good

lana, Brooklyn

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Had a wonderful stay. The suite is definitely worth paying for, 60sqft with huge bathroom, standing tub & heated bidet. The hotel is new so the room is modern. The only downside of the room is that there is no blackout curtains & no body lotion provided in the tolietries. Location is good, with local food stalls & a supermarket around the corner. 10min walk to Dong Xuan market. Good cafe downstairs. Breakfast is good, you can order from the al la carte menu & also have the buffet. Great service from the reception team especially Lily who is friendly, helped with a spa booking & reminded me on my deposit. Will stay here again if I return to Hanoi.
Stayed 3 nights in Dec 2022
Response from Customer Service Team on Feb 9, 2023
Dear Audrey,Greetings from Le Jardin Hotel & Spa Hanoi. Thank you for choosing to stay with us. We are pleased you enjoyed your stay and we appreciate you giving us a 5-star rating. We hope to welcome you back whenever your travels bring you back to Hanoi.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Stayed 1 night in Dec 2022
Response from Customer Service Team on Feb 9, 2023
Dear Audrey,Thank you for your positive feedback which is much appreciated. We look forward to welcoming you back to Le Jardin Hotel & Spa Hanoi whenever your travels bring you back our way.

10/10 Excellent

Anuj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with family for 2 nights - overall experience at this hotel was pleasant and good. Very courteous staff, great service all around. They arranged for airport transfers (at added cost), and also made local tour arrangements for us even though we requested them last night, during the business Christmas break. Location is convenient - quick walk to the main center of a Hanoi markets, around 35 minutes from Hanoi airport. Rooms were clean and well maintained. Restaurant buffet (breakfast included) was not bad, but not great either. Overall a pleasant stay, would stay here again.
Response from Customer Service Team on Feb 9, 2023
Dear Anuj,It is so nice to read your comment about your recent stay with us here at Le Jardin Hotel & Spa Hanoi. We look forward to welcoming you back for another amazing and happy experience.

10/10 Excellent

Debika

10/10 Excellent

VISHAL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Le Jardin, just upon checkin, Valerie went all the way in introducing us to local restaurants, places of interest. The hotel was in great condition. We had a family suite and we’re surprised to see such a big 2 bedroom suite! Most recommended
Response from Customer Service Team on Feb 9, 2023
Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for your time at Le Jardin Hotel & Spa Hanoi. Have a wonderful day!

8/10 Good

Wong

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The hotel looks relatively new, gives off a Japanese Zen but modern vibe. Not in the old quarters, but not too far away, there are nice restaurants in the neighbourhood as well. Only shortcoming, during breakfast rush, the staff are not well-trained to clear the plates & replenish the food
Stayed 2 nights in Dec 2022
Response from Customer Service Team on Feb 9, 2023
Thank you for the fantastic review!We're delighted to hear that you had an amazing experience at Le Jardin Hotel & Spa Hanoi! We appreciate your compliments regarding our hard-working team! We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review.Have a lovely day!

10/10 Excellent

AARON, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Valerie, Perry, Joy, and Lily - thank you from the bottom of our hearts for making our stay at Le Jardin in Hanoi an unforgettable one. We appreciated your warmth, kindness, attentiveness and going out of your way to make us feel at home. The hotel was elegant, our rooms were so comfortable, and the service was first class. Also the fruit platter in our room was large and amazing. Thank you, we look forward to coming again soon! :)

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This definitely a hotel that I would come back and stay again. I cannot think of anything that could be improved. Staff and hotel are top notch.
Stayed 2 nights in Sep 2022