Title: Hanoi Bella Rosa Hotel & Travel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hanoi Bella Rosa Hotel & Travel Hotel with a restaurant, steps from Thang Long Water Puppet Theatre ![Junior Suite, Balcony | City view](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/6d4aad29.jpg?impolicy=resizecrop&rw=598&ra=fit) ![City view from property](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/395334b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/26d13393.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/cb65ca71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/663f561c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near the vibrant Hanoi Old Town Night Market, Hanoi Bella Rosa Hotel & Travel offers a charming retreat with a restaurant, snack bar/deli, and in-room WiFi. On-site amenities like bike rentals, dry cleaning services, and luggage storage cater to your every need. 9.0 Wonderful ## Popular amenities - Breakfast available - Room service - Laundry - Housekeeping - 24/7 front desk - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 26 - Nov. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 27 - Nov. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=15230780&PinnedHotelID=15230780&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Junior Suite, Balcony](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/7ba1b07d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony ### Highlights Balcony or patio Soundproofed Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom - 344 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Junior Suite, City View](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/bd9af1f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, City View 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom Hair dryer - 344 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Family Suite, Lake View | Lake view](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/eeaecc1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Lake View 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Bathrobes - 377 sq ft - Lake view - Sleeps 4 - 2 King Beds ![Triple Room, 1 Bedroom, Non Smoking](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/ec20961f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, 1 Bedroom, Non Smoking ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom Hair dryer - 355 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Large Twin Bed ![Deluxe Double Room, 1 Queen Bed](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/ce3284df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Bathrobes - 20 sq ft - Sleeps 3 - 1 Queen Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/c228de9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Sleeps 2 ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/682457ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bellarosa With Panorama Lake View - Sleeps 4 ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/1f87d201.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With City View - Sleeps 2 ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/22a48f64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With Balcony - Sleeps 2 ### Executive Triple Room - Sleeps 3 ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/16000000/15240000/15230800/15230780/c8fdd168.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room With Balcony - Sleeps 1 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Bella-Rosa-Hotel-Spa.h15230780.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-Bella-Rosa-Hotel-Spa.h15230780.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03218%2C105.85316&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=l-tYy5RhGlsMbm4OPVENh9GU56A=) 21 Cau Go Street, Hoan Kiem District, Hanoi, 10000 #### What's nearby - Thang Long Water Puppet Theatre - 1 min walk - 0.0 km - Hoan Kiem Lake - 1 min walk - 0.1 km - Hanoi Old Town Night Market - 3 min walk - 0.3 km - St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km - Quan Chuong Gate - 8 min walk - 0.7 km #### Getting around - Hanoi Long Bien Station - 15 min walk - Noi Bai Intl. Airport (HAN) - 38 min drive #### Restaurants - ‪Banh Mi Long Hoi - ‬1 min walk - ‪Nộm Bò Khô Long Vi Dung - ‬1 min walk - ‪Bún Thang Bà Đức - ‬1 min walk - ‪Hanoi Coffee Station - ‬1 min walk - ‪Phở Tíu, Miến Trộn Cầu Gỗ - ‬1 min walk ## About this property ### Hanoi Bella Rosa Hotel & Travel Upscale hotel near Thang Long Water Puppet Theatre Located close to Hanoi Old Town Night Market and Hoan Kiem Lake, Hanoi Bella Rosa Hotel & Travel provides a terrace, dry cleaning/laundry services, and a restaurant. In addition to a snack bar/deli, guests can connect to free in-room WiFi. Other perks at this hotel include: - Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - A 24-hour front desk, a front-desk safe, and luggage storage - Free newspapers, tour/ticket assistance, and an elevator Room features All guestrooms at Hanoi Bella Rosa Hotel & Travel feature comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with bidets and free toiletries - 32-inch flat-screen TVs with cable channels - Refrigerators, free infant beds, and electric kettles ## Similar properties ![Outdoor banquet area](https://images.trvl-media.com/lodging/4000000/3950000/3949400/3949358/96c30e33.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Imperial Hotel & Spa Old Quarter - Spa - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 333 reviews CA $82 CA $94 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=3949358&PinnedHotelID=3949358&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/4000000/3800000/3798100/3798073/5f6c32d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Nueva Boutique Hotel Ha Noi Old Quarter - Spa - Parking included - Free WiFi - Restaurant 9.8 Exceptional 996 reviews CA $79 CA $90 total includes taxes & fees Dec 3 - 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Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 982 reviews CA $137 CA $155 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=95167270&PinnedHotelID=95167270&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8830000/8828800/8828788/ca9beb71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SQ HANG GAI HOTEL & SPA Old Quarter - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 88 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=8828788&PinnedHotelID=8828788&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle (surcharge) ### Food and drink - Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 100,000 for children - A restaurant - Snack bar/deli ### Restaurants on site - Bella Rosa Restaurant ### Things to do - Bicycle rentals ### Family friendly - In-room crib - In-room refrigerator - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (35 inch wide door) ### More - 1 building - 7 floors - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Air conditioning - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g., directions) ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately VND 100000 for adults and VND 100000 for children - Airport shuttle fee: VND 430000 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Bella Rosa Hotel Hanoi Hanoi Bella Rosa Hotel Bella Rosa Hotel Hanoi Bella Rosa Hotel Hanoi Bella Rosa Hotel & Spa Hanoi Hanoi Hanoi Bella Rosa Hotel & Spa Hotel Hotel Hanoi Bella Rosa Hotel & Spa Hanoi Bella Rosa Hotel & Spa Hanoi Bella Rosa Hanoi Bella Rosa & Travel Hanoi Bella Rosa Hotel Spa Hanoi Bella Rosa Hotel Travel Hanoi Bella Rosa Hotel & Travel Hotel Hanoi Bella Rosa Hotel & Travel Hanoi Hanoi Bella Rosa Hotel & Travel Hotel Hanoi ## Frequently asked questions ### Is Hanoi Bella Rosa Hotel & Travel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hanoi Bella Rosa Hotel & Travel? > As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at Hanoi Bella Rosa Hotel & Travel on Dec 6, 2025 start from CA $114.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Bella-Rosa-Hotel-Spa.h15230780.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > This property doesn't offer parking. ### What time is check-in at Hanoi Bella Rosa Hotel & Travel? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at Hanoi Bella Rosa Hotel & Travel? > Check-out is at noon. ### Does Hanoi Bella Rosa Hotel & Travel provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of VND 430000 per vehicle applies. ### Where is Hanoi Bella Rosa Hotel & Travel located? > Located in Old Quarter, this hotel is within a 5-minute walk of Thang Long Water Puppet Theatre, Hoan Kiem Lake, and Hanoi Old Town Night Market. Quan Chuong Gate and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 21 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hanoi Bella Rosa Hotel & Travel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 8.8 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 57 8 - Good 11 6 - Okay 11 4 - Poor 2 2 - Terrible 1 ### 8/10 Good #### Patrick Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great value for money, breakfast really good, but the staff are truly excellent. Thank you for making my stay a pleasure. ##### Patrick Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### laurie Jan 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Had a great stay staff are so friendly arranged a tour for us to Ha Long Bay with Arcady Cruise and a Shuttle bus to Ninh Binh. Thank you. ##### laurie Stayed 3 nights in Jan 2025 ### 8/10 Good #### Alexander Oct 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good location ##### Alexander Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Ching T Nov 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location, clean, excellent service Excellent location in the historical district near shops and restaurants. Excellent service, the hotel manager Tommy is fantastic, super attentive and helpful. ##### Ching T Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Paul Dec 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place in Old Quarter This was a last minute booking for one night. The hotel is comfortable and clean. Staff are very friendly. ##### Paul Stayed 1 night in Dec 2023 ### 8/10 Good #### Emilio Aug 9, 2024 Liked: Staff & service Good customer service ##### Emilio Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Verified traveller Aug 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel in the heart of the old quarter An excellent hotel and great value for money. Room was clean and spacious. Staff were friendly and welcoming and went above and beyond to make my stay enjoyable. \`There was quite a lot of street noise but this is to be expected given the location in the old quarter. ##### Verified traveller Stayed 1 night in Aug 2023 ### 10/10 Excellent #### MASAYUKI Sep 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed , thank you! ##### MASAYUKI Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Christine Oct 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend this as a friendly, clean and well located stay in the old quarter. I could see the lake and the street from y room and the staff were super helpful. The rooms are small but what do you expect in the old quarter! Nice bathroom and a lift to get upstairs as these are long narrow buildings. ##### Christine Stayed 4 nights in Oct 2022 ### 6/10 Okay #### martin Apr 27, 2024 Noisy, ##### martin Stayed 1 night in Apr 2024 ### 6/10 Okay #### CINDY Mar 19, 2023 Disliked: Staff & service #### DISAPPOINTED ☹️ I booked suite room with lake view for my family but when i came to check in they gave me triple room. I asked why they gave me the room was not as what I booked? After they made a call to their manager, then they changed the triple room to suites room with road view, they said suites room with lake view no more… i have no choice to accept it as we all tired after long flight. ##### CINDY Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Alison Jan 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I'm one of those tourists that knew nothing of the area and stuck out like a sore thumb! It was my first time visiting internationally, and I'm so glad I chose this hotel. I will note from the point of view of a Westerner, these might be things you want to keep in mind. The elevator is small and the stairs are steep. The breakfast is in a dining area outside of the hotel, so you do have to leave the building to get there. There's no easy driveway spot for a car to drop you off. If you prefer quiet, you're not really going to find that in the middle of the Old Quarter, as you'll hear noises at all times of night even five floors up (though I personally loved it). But you know what? I'd stay here again in a heartbeat! Anne the receptionist was so kind and helpful, even remembering me a couple of days later! The hotel is only a block from the lake, and right around the corner from a water puppet theater. The breakfast is amazing every time, and the rooms are oddly spacious for such a skinny building. The bed was firm but very comfortable and clean, and the reception was willing to help answer any questions. The car from the airport to the hotel wasn't a shuttle like I'd have assumed as a Westerner, but it was comfortable and the driver was very polite and helped me get my bags into the hotel. I was offered help at any turn, whether it was figuring out how to call a taxi, picking out where to eat, or even which touristy shops were better for souvenirs. ##### Alison Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller Oct 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### また泊まりたい！ 2泊しました。とても綺麗に清掃されており良かった。2泊目も全てのアメニティが交換されており1泊目と同じ状態で良かったです。 なんと言ってもスタッフがとても親切で対応が良かった。朝食ブュッフェも美味しくスタッフ対応もエクセレント！ ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Kazushige Jul 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ホアンキエム湖が見えるホテル ホアンキエム湖が見える、タンロン水上人形劇場のすぐ近くのホテル。入口はこじんまりとしており、エレベーターは歴史を感じるものの、部屋には不都合はなく、なによりスタッフのホスピタリティがよかった。朝食は数軒隣の系列ホテルでサービスされるが、メニューが豊富でフルーツも各種揃っていて十分だった。ホアンキエム湖周辺の繁華街に近いので、便がいい反面、夜は多少賑やかだが、それも現地の楽しみの一つと考えばよいかと。 ##### Kazushige Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### MAYUMI Apr 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 誠実な接客とフレンドリーなスタッフ バルコニーつきのジュニアスイートを予約していましたが、手違いで別のカテゴリーの部屋に通されました。 チェックインした時は疲れていたこともあり｢あれ？ちょっと狭いかな？｣と疑問に感じましたが、慌ただしかったので、とりあえず部屋に入りましたが、予約確認書を見てバルコニーがついてないことに気づいて、レセプションで確認してもらったら、すぐに間違いを認めて対応してくれました。 その日の夜は、バルコニー付きの部屋が満室だったため、翌日から同系列のホテルのバルコニー付きの部屋に泊まれるように手配してくれたことで落ち着きましたが、一晩は違うカテゴリーの部屋に泊まることになりました。 ただ、その時対応してくれたスタッフは何度もお詫びしながら、一生懸命対応してくれたので、ホテルに対してマイナスのイメージはなく、むしろ誠実な接客態度が印象に残りました。 その後、このホテルが素晴らしかったのは、この手違いの件を他のスタッフもきちんと把握して、オプショナルツアーのディスカウントや空港への送迎を、付けてくれたりなど、物心両面でカバーしてくれたことです。 翌日移動した、同系列のホテルのスタッフもきちんとお詫びをして気遣ってくれました。 通された部屋はとてもバルコニー付きの、とても居心地のいい空間でWi-Fiも良好で、旧市街のにぎやかな立地でしたが、喧騒も特に気にならなかったです。(ただし、深夜まで音楽が鳴ってたりするので音に神経質な方は耳栓などを用意した方がいいかも知れません。) 朝食も、たくさんの果物をはじめ、種類豊富で、フォーやパンケーキもオーダーすれば無料で作ってくれて、毎朝つい食べ過ぎてしまうくらい美味しかったです。 系列ホテルを含め、どこも小規模ですが、そのぶんスタッフの気遣いが行き届いて、とても素晴らしい滞在になりました。 どんなに大手のホテルでも、人間のやることですからミスは生じると思いますが、その後の対応ひとつがそのホテルの本当の意味での格を決めるんだなと、改めて実感させられました。 ##### MAYUMI Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller Feb 26, 2023 Liked: Cleanliness, staff & service, room comfort #### スタッフは親切、フランクで快適に滞在できました ホアンキエム湖側スイートに宿泊。 眺望は非常によく、週末はナイトマーケットの喧騒を部屋から感じられます。 他のホテルのホアンキエム湖レイクビューからするとコストパフォーマンスは高いと思います。 ホアンキエム湖や水上人形劇のみならず、飲食店やスパ、店舗へのアクセスも徒歩1分と利便性は非常に高い。 セットでついていた朝食も美味しく、フォーや饅頭、焼き飯など伝統的なベトナム料理の他、オムレツやパンケーキ、フルーツ、コーヒーなどがブッフェ形式で提供されます。 部屋の設備において冷蔵庫がついていない、鍵が外せない、金庫ロック解除など全て丁寧にご対応頂けました。 他、サービスとして2kgまで2ドルの洗濯サービスなどがあります。 ##### Verified traveller Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Verified traveller Oct 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cute and clean rooms, but a little too loud Nice hotel, really nice staff, but very loud at night ##### Verified traveller Stayed 3 nights in Oct 2019 ### 10/10 Excellent #### JUNEYOUNG Oct 1, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 매우 만족해요 직원들도 친절합니다 ##### JUNEYOUNG Stayed 3 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller Sep 23, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and location of the hotel was awesome, and the staff were so helpful and polite, definitely will stay again ##### Verified traveller Stayed 7 nights in Sep 2019 ### 6/10 Okay #### Verified traveller Sep 8, 2019 Liked: Staff & service, property conditions & facilities Contratamos excursion a la bahia con ellos y todo fue muy bien ##### Verified traveller Stayed 5 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller Aug 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities シャワールームの排水がもうちょっとスムーズに流れれば よかったのに残念です。 ##### Verified traveller Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Jung Jun 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 감동 서비스. 환상적 위치. 위치가 아주 환상적입니다. 호안끼엠 호수에 수상인형극장 바로뒤에 있어요. 라벨르스파도 바로 앞에 있고,야시장도 바로 근처에 있어요. 무엇보다 가장 큰 강점은 엄청 친절합니다. 하노이역까지 그랩도 잡아주시고, 취소했는데 수수료도 안받으시더라구요. 비오는날 호텔 근처까지 우산도 가지고 나와서 씌워주시고 감동입니다. 벨라로사호텔에 10년전부터 이용을 시작했는데, 서비스정신은 그대로 입니다. 하노이 여행가시는 분들 강추합니다. ##### Jung Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### Kevin, Hong Kong Jun 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very helpful and resolve the guest enquiries. Breakfast is good and have Pho to let the guests taste every morning before start activities. One thing need to be improved is shower facilities, the curtain not long enough to guard the water comes out after shower. ##### Kevin Stayed 3 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller Jun 4, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Right across the beach. Very clean ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller Apr 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There’s a lots of variety for breakfast, staffs are extremely helpful and friendly. We will come back next time. ##### Verified traveller Stayed 2 nights in Apr 2019 ## Expedia's Latest Trends ### Hotels > [TMS Hotel Da Nang Beach](https://www.expedia.ca/Da-Nang-Hotels-TMS-Hotel-Da-Nang-Beach.h29282295.Hotel-Information) > > [Liberty Central Saigon Citypoint](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Citypoint.h8734694.Hotel-Information) > > [Park Hyatt Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Park-Hyatt-Saigon.h1202309.Hotel-Information) > > [The Reverie Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-The-Reverie-Saigon.h9287591.Hotel-Information) > > [Hotel Continental Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Continental-Saigon.h481659.Hotel-Information) > > [HANTING HOTEL - HO CHI MINH CITY (胡志明汉庭国际中心酒店)](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sunland-Hotel.h7069958.Hotel-Information) > > [Liberty Central Saigon Riverside](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Riverside.h6456944.Hotel-Information) > > [Hotel Nikko Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Nikko-Saigon.h4604698.Hotel-Information) > > [La Vela Saigon Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-La-Vela-Hotel.h44328578.Hotel-Information) > > [Windsor Plaza Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Windsor-Plaza-Hotel.h1136855.Hotel-Information) > > [Da Nang Mikazuki Japanese Resorts & Spa](https://www.expedia.ca/Da-Nang-Hotels-Da-Nang-Mikazuki-Japanese-Resorts-Spa.h4790557.Hotel-Information) > > [Hôtel des Arts Saigon - MGallery Collection](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Des-Arts-Saigon-MGallery-Collection.h11463205.Hotel-Information) > > [Sala Danang Beach Hotel](https://www.expedia.ca/Da-Nang-Hotels-Sala-Danang-Beach-Hotel.h35708398.Hotel-Information) > > [Sofitel Saigon Plaza](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sofitel-Saigon-Plaza.h200805.Hotel-Information) > > [Rex Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Rex-Hotel.h481670.Hotel-Information) > > [JW Marriott Hotel Hanoi](https://www.expedia.ca/Hanoi-Hotels-JW-Marriott-Hotel-Hanoi.h5702839.Hotel-Information) > > [Sheraton Saigon Grand Opera Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sheraton-Saigon-Hotel-Towers.h910861.Hotel-Information) > > [InterContinental Danang Sun Peninsula Resort by IHG](https://www.expedia.ca/Da-Nang-Hotels-InterContinental-Danang-Sun-Peninsula-Resort.h4583505.Hotel-Information) > > [Caravelle Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Flamingo Cat Ba Resort – Managed by Flamingo Hotels & Resorts](https://www.expedia.ca/Hai-Phong-Hotels-Flamingo-Cat-Ba-Beach-Resort.h49095190.Hotel-Information) > > [Hyatt Regency Danang Resort and Spa](https://www.expedia.ca/Da-Nang-Hotels-Hyatt-Regency-Danang-Resort-And-Spa.h4624340.Hotel-Information) > > [HAIAN Beach Hotel & Spa](https://www.expedia.ca/Da-Nang-Hotels-HAIAN-Beach-Hotel-Spa.h24295542.Hotel-Information) > > [Muong Thanh Luxury Saigon Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Muong-Thanh-Luxury-Saigon-Hotel.h54177011.Hotel-Information) > > [La Siesta Hoi An Resort & Spa](https://www.expedia.ca/Da-Nang-Hotels-La-Siesta-Hoi-An-Resort-Spa.h18279351.Hotel-Information) > > [Paradise Saigon Boutique Hotel & Spa](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Paradise-Saigon-Boutique-Hotel-Spa.h4683445.Hotel-Information) > > [Le Meridien Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Le-Meridien-Saigon.h10470130.Hotel-Information) > > [Sherwood Suites](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Sherwood-Suites.h19316222.Hotel-Information) > > [Silverland Yen Hotel](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Silverland-Yen-Hotel.h3485039.Hotel-Information) > > [Wink Hotel Saigon Centre - 24hrs Stay](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Wink-Hotel-Saigon-Centre.h57142624.Hotel-Information) > > [Hotel Majestic Saigon](https://www.expedia.ca/Ho-Chi-Minh-City-Hotels-Hotel-Majestic-Saigon.h481665.Hotel-Information)