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Reviews of The Langstone Quays

4 out of 5
The Langstone Quays
Northney Road, Hayling Island, England

Reviews

7.8

Good

Rating 10 - Excellent. 342 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good as per, did have to wait a while for breakfast though, as the tables weren’t ready.
Stayed 1 night in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ian, Oxford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly. The breakfast is excellent quality, lots of choice and really good value.
Stayed 1 night in May 2024

10/10 Excellent

Shaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic very friendly, polite and extremely helpful. The room was perfect with a great view of the harbour. The whole hotel was neat and tidy with everything you would need for a great stay. The restaurant has a sea view and the food was perfect. The breakfast is a must a full help yourself buffet with everything you could possibly want and more! Also the hotel has a large car park. I highly recommend this place!
Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location with lovely views from restaurant. Staff were friendly and helpful. Good pool and spa with towels provided. The stairs and corridors could do with new carpets.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edith

Stayed 1 night in Apr 2024

10/10 Excellent

Clive

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Thank you. Unfortunately the carpet had some significant staining that should be steam cleaned. Also bottom of bath could do with cleaning to remove grubby marks where people stand to have shower. Accomodation very good tho.
Stayed 1 night in Apr 2024

6/10 Okay

Gemma

Stayed 1 night in Jan 2024

8/10 Good

Anna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything thank you
Stayed 1 night in Mar 2024

2/10 Terrible

Jackie

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Renata

Travelled with partner
Liked: Staff & service
Staff is friendly and helpful. Breakfast was very tasty. The water wasn’t always hot enough for the evening for showering.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice about away from everything
Stayed 2 nights in Mar 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was very good unfortunately the weather was a bit of a wash out. The food was excellent as we're all staff. The room was okay but could do with a bit of TLC as in a of decorating over all it was a good stay.
Stayed 1 night in Mar 2024
Response from LQ Resorts on Mar 8, 2024
We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
firstly check-in was seamless, room was lovely and first impressions is they keep everything in working order and clean - dyson fan so quiet that also heats room - would always ask for more towels if more than one guest staying but easy to do by calling ‘0’ from the internal phone - pool was lovely shared with other guests and lockers too - breakfast was better than others with plenty of options - plenty of car parking
Stayed 1 night in Feb 2024
Response from LQ Resorts on Mar 8, 2024
Wow, what an amazing score - thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from LQ Resorts on Mar 8, 2024
We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 21, 2024
Wow, what an amazing score - thank you! We are thrilled that you thoroughly enjoyed your visit and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

Janice

Travelled with family
Comfortable and warm. Good restaurant, nice breakfast with gluten free options.
Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 19, 2024
What a great review - thank you! We are delighted you enjoyed your recent stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
On arrival we noticed the carpet in reception wasn’t clean, the stairs upto the rooms were thick in black dirt with the carpet warnout threadbare, woodwork and walls really need painting. Our room had a very a dirty carpet, we moved room to hard flooring still not cleaned properly, bath had a shower curtain that stuck to you when showering, chipped bath, hand basin had lots of little chips which we didn’t really want to use. We did expect a usb port in the room but there wasn’t any. Pool area was in poor repair lots of tiles missing from the pool, changing room needed a good clean. Such a same from the photos on line you don’t see this. We was looking forward to this stay but was very disappointed!!!!
Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 19, 2024
We are sorry to read that you were disappointed with your recent stay and have passed all of your comments onto our senior team for review. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 21, 2024
Wow, what an amazing score - thank you! We are thrilled that you thoroughly enjoyed your visit and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 21, 2024
Wow, what an amazing score - thank you! We are thrilled that you thoroughly enjoyed your visit and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable - all right
Comfortable hotel . A bit cold in places . Interior newly decorated. Disappointed that they could not do porridge in the morning which I needed for the Langstone half marathon
Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 19, 2024
Thank you for your review and we are delighted that overall you enjoyed your stay. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location. And really good standard of hotel. If you are looking for peace, and quiet, great walks and a couple of great pubs just across the bay this is ace.
Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 15, 2024
Thank you for your positive score and review. We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Darren

Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 15, 2024
Wow - what an amazing score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 12, 2024
Wow! What an amazing score - thank you! We are delighted you thoroughly enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Theresa

Stayed 3 nights in Jan 2024
Response from LQ Resorts on Feb 8, 2024
What a fantastic review and score! We are delighted you enjoyed your visit and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Lovely pool. Could do with a little TLC re some of the decor but staff and food all excellent.
Stayed 4 nights in Jan 2024
Response from LQ Resorts on Jan 24, 2024
Wow, what a great score and review, thank you! We are delighted you enjoyed your visit and hope you will return again soon. Warm regards LQ Resorts

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 24, 2024
Thank you for your positive score! We are delighted you enjoyed your visit and hope you will return again very soon. Warm regards LQ Resorts

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service, room comfort
Great room, questionable food
Room was really nice, pool was warm. But the food was hit and miss, breakfast was good and a lovely selection but every part of our dinner was revolting
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 22, 2024
Thank you for your positive comments regarding your room and our complimentary leisure facilities. We are sorry to read that you did not enjoy your food which Chef will be disappointed to hear. Our menu does change regularly so hope that you will consider giving us a second chance to prove we are a great venue. Warm regards LQ Resorts

6/10 Okay

sam

Business traveller
Liked: Staff & service
Alright
Overall was alright, service was very friendly but slow. Bed were a little uncomfortable notnsire what it was but just off. We had 2 rooms 1 was fine one however was freezing amd not hotwater took a good 5 minutes to get luke warm. Radiators not working and a dyson fan heater tickled the room. Otherwise great hotel location and good on the eye, facilities good amd handy
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 22, 2024
Thank you for your review and we are delighted that, despite a few minor issues, you had a good stay. The heaters are commercial and when used correctly do warm the rooms (and cool in the summer). We do hope we have the pleasure of seeing you return again. Warm regards LQ Resorts

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great.
Great location, new looking room with good facilities. Breakfast was good quality. Cost was good. Only negative was the busy afternoon in the spa / pool and the pool condition needed some TLC.
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 16, 2024
Wow, what a fantastic review & score - thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

4/10 Poor

Raymond

Travelled with partner
Disliked: Amenities
The bedroom and corridor was in a bad state, carpets were torn and dirty. In the room, there were large brown stains on the carpets, Radiators turned off in the building with fan heater in the bedroom, window when closed had a massive gap, bathroom had mould and thick layers of dust, safe was broken. Breakfast was reasonable, lunch was good but expensive (£41 for 2 sandwiches and tea) Dinner was shocking, chicken tikka only had 3 pieces of chicken and was out of a packet and again £42 for one meal and 2 drinks. When complained to reception was told yes we know it needs to be refurbished. Disgraceful! The spa though was clean and warm. Wouldn't recommend.
Stayed 2 nights in Jan 2024
Response from LQ Resorts on Jan 15, 2024
We are saddened to read that you did not enjoy your recent visit, which is not the feedback we wish to receive. Therefore if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
New Year’s Eve
Hotel was busy as it was New Year’s Eve, but they ran out of hot water early into the evening so none of the guests could shower ready for the evening. Hotel is dated and in need of modernising. Food in the restaurant was excellent and the service was great.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 8, 2024
Thank you for your great review regarding your dining experience in our Waterside Restaurant. We note your additional comments and apologise for all inconvenience caused. We are a great venue so hope you will give us a second chance. Warm regards LQ Resorts

10/10 Excellent

BRYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room thanks
Stayed 3 nights in Dec 2023
Response from LQ Resorts on Jan 8, 2024
What an amazing review, thank you! We are delighted you enjoyed your visit and hope you will return again soon. Warm regards LQ Resorts

8/10 Good

Giuseppe

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 8, 2024
What a great score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Lizann

Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 22, 2024
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope we will see you again soon. Warm regards LQ Resorts

4/10 Poor

Fiona

Mixed bag
A mixed bag but overall quite disappointing for new years. The food was great but service was lacking and the rooms are very tired. The bar area is nice however.
Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 5, 2024
We are sorry to read of your disappointment as we have had some good reviews regarding our NYE event, however thank you for your kind words regarding your delicious food. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

6/10 Okay

Laura

Travelled with family
Staff were friendly and helpful but the heating had broken down in the room. Also, the dinner made my son ill. Breakfast was quite basic too. Quite a let down.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your review and your kind words regarding the warm hospitality of our staff. We note your comments regarding your son, so please do provide us with evidence of sickness as you did not raise this with us during your stay. Warm regards LQ Resorts

8/10 Good

Lewis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for our 1 year wedding anniversary. Only thing is lacking is a spa with treatment and at times staff were a little un professional...Ie.. overheard complaining about other staff members quite loudly. Overal though, I'm sure we would come back.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Happy 1st anniversary to you both and thank you for choosing Langstone Quays to celebrate this special occasion. We note your additional comments which we will address internally with our teams but are delighted that overall you had a good stay. We hope to see you again in 2024! Warm regards LQ Resorts

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible experience
It was HELL to be mild, to even warm up our xmas dinner that we had to drive back to Portsmouth Central to warm up our food because whoever that was attending to us just left us and went on attending to other WHITE guests. On boxing day when we went yo swim and sauna, our cards were deactivated, which prevented us from entrying our room as we we left cold in the hallway till i had to get a maid to eventually let us in
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for taking the time to post your review and we note all of your feedback, however we do disagree with some of the comments you have made. We are a great venue so if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 Good

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your positive score and we trust you enjoyed your stay. We do hope we have the pleasure of seeing you return again in 2024! Warm regards LQ Resorts

10/10 Excellent

Tomris

Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope you will return again very soon. Happy New Year and warm regards LQ Resorts

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service
I personally didnt enjoy my stay much. I didnt find the bed comfortable and didnt like the breakfast at all, a huge factor for me was the water in the room for bath/shower was tepid cool. The pool facility was lovely though, lovely clean pool and steam room. slightly hotter showers, but not by much. Staff were nice
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your review and we are pleased to read that you enjoyed our complimentary leisure facilities. We note your additional comments and are sorry to read of your disappointment during your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

10/10 Excellent

Talbot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbor views.
Loverly location, nice rooms, average breakfast and food. Excellent service.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 14, 2023
Wow, what a fantastic score, thank you! We are thrilled you enjoyed your stay and hope to see you again soon. Warm regards LQ Resorts

8/10 Good

Jonathan

Stayed 3 nights in Nov 2023
Response from LQ Resorts on Dec 13, 2023
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and accommodating
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 29, 2023
Thank you for your fantastic review! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Ben

Stayed 2 nights in Nov 2023
Response from LQ Resorts on Dec 20, 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

6/10 Okay

Stacey

Travelled with partner
Liked: Cleanliness, staff & service
The hotel looked great from the outside, ruin down inside in places like the carpet was frade, chipped paintwork, some other guests where rude swearing shouting and fighting between themselfs that upset loads of other dinners and it was meant to be a romantic last night meal, the restaurant had run out of most items on the menu very selected choice, drinks were a bit expensive, room was nice bed was comfortable,
Stayed 2 nights in Nov 2023
Response from LQ Resorts on Nov 29, 2023
We are sorry to read of your disappointment following your recent visit. We did sadly have some disruptive guests so please accept our sincere apologies for this disturbance to your romantic evening. We do hope you will give us a second chance. Warm regards LQ Resorts