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Reviews of Motel 6 Burlington, ON - Toronto West - Oakville

2 out of 5
Motel 6 Burlington, ON - Toronto West - Oakville
4345 North Service Rd, Burlington, ON

Reviews

7.2

Good

Rating 10 - Excellent. 287 out of 1006 reviews" "
Rating 8 - Good. 303 out of 1006 reviews" "
Rating 6 - Okay. 178 out of 1006 reviews" "
Rating 4 - Poor. 114 out of 1006 reviews" "
Rating 2 - Terrible. 124 out of 1006 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Naiem

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to see the area quiet as we needed to get to sleep early for early leave for airport
Stayed 1 night in May 2024

4/10 Poor

Laura

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very dirty. Our room was very dirty. Stains on covers, hair and dust balls on the floor. Cobwebs in the corners of our room The thermostat did not work. Opened the window and the noise from QEW was deafening We actually couldn't stay due to this reason. I didn't feel safe at the hotel either. Having said this, staff were great and gave us one of the nights back as a reimbursement as we had booked 2 nights.
Stayed 2 nights in Apr 2024
Response from Anton on May 7, 2024
Dear Laura,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

6/10 Okay

Thabiso

Travelled with group
Disliked: Property conditions & facilities
The room was clean, the motel was quiet and comfortable. The air conditioner and bathroom fan didn't work, the electric sockets were all loose
Stayed 1 night in May 2024
Response from Anton on May 7, 2024
Hello Thabiso,We really appreciate your feedback! Looking forward welcoming you back!Kindest Regards,Team 6

8/10 Good

lone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the price! Simple rooms nothing fancy, didnt feel like some other motels where the place looks like its going to fall apart, and the beds dont look like they are form the 80s. Would stay there again
Stayed 1 night in May 2024
Response from Anton on May 3, 2024
Hello Lone,We really appreciate your feedback! Looking forward welcoming you back!Kindest Regards,Team 6

4/10 Poor

Greg

Disliked: Property conditions & facilities
The temperature in the room was extremely hot. When I asked they told me the maintenance man wasn’t around. For five days the temperature was 79 to 84 degrees.
Stayed 5 nights in Apr 2024
Response from Anton on Apr 30, 2024
Dear Guest,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

10/10 Excellent

Geoffrey

Liked: Staff & service
My room is tired with an off smell, peeling paint, yellowing fixtures. It is functional. Needs a deep scrub with an eye for detailed cleaning. Hallways/shared areas look clean and well maintained For $100/night it is on the low end
Stayed 1 night in Apr 2024
Response from Anton on Apr 30, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Always has friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Anton on Apr 30, 2024
Dear Cynthia,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

6/10 Okay

Kris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good basic clean accommodations. Air conditioning not working so room was hot. Had to open the window for some degree of cooling and all you could hear was the highway noise all night. Bring ear plugs and your own cooler. Fridge never cooled and was warm too. Otherwise ok
Stayed 1 night in Apr 2024
Response from Anton on Apr 30, 2024
Dear Guest,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service
Price reasonable...could not close window all the way...latch needs fixing....
Stayed 1 night in Apr 2024
Response from Anton on Apr 23, 2024
Hello Joe,We really appreciate your feedback! Looking forward welcoming you back!Kindest Regards,Team 6

6/10 Okay

Umair

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Anton on Apr 30, 2024
Dear Umair,Your input is of utmost importance to us. To assist us in enhancing our services, could you provide further details about your stay?Regards,Team 6

6/10 Okay

Travis

Stayed 1 night in Apr 2024
Response from Anton on Apr 23, 2024
Dear Travis,We find it really important to have guest feedback. Could you please provide us more details about your stay so we can assist you or improve our services? Kind Regards,Team 6

8/10 Good

Richard

Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with family and small children
Was good for the price
Stayed 1 night in Apr 2024
Response from Anton on Apr 22, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anton on Apr 22, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

6/10 Okay

Kathleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at other motel 6 properties before, and I would say that this property was less appealing than the others. Pros: The front desk staff were very friendly and helpful. The bathtub was large. The laminate flooring was a cleaner option than carpet would have been. A good price (the cheapest I could find). Cons: the room didn’t feel clean. There was a stain on the wall and the sheets didn’t look like they were clean. There was no bedside table on one side of the bed. The USB hub under the TV would not charge my phone. No blanket on the bed. The front desk staff was wearing a hoodie and jeans (no uniform). There was also another guy (maintenance perhaps) hanging out behind the desk. If you are travelling through and need a place to rest for the night, then this is a cheap option that will get the job done. If you are staying on a vacation, and want to spend any length of time in your room… you may want to spend the extra $30-40 and upgrade to something a bit more comfortable. All in all, we got what we paid for. But like I said I have stayed at other Motel 6 locations that were very basic, but also very clean and welcoming.
Stayed 2 nights in Apr 2024
Response from Anton on Apr 22, 2024
Dear Kathleen,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

4/10 Poor

drew

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Light bulbs burned out, old beds, old decor. Tired place.
Stayed 1 night in Apr 2024
Response from Anton on Apr 19, 2024
Dear Drew,We sincerely appreciate your feedback, and we apologize for any inconvenience you may have experienced. We've already taken steps to address this issue with the relevant department and are actively working to ensure such situations do not recur.Warm Regards,Team 6

2/10 Terrible

Nick

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A/c didnt work, room was over 30°, over payed for quality of stay
Stayed 1 night in Apr 2024
Response from Anton on Apr 19, 2024
Dear Nick,We sincerely appreciate your feedback, and we apologize for any inconvenience you may have experienced. We've already taken steps to address this issue with the relevant department and are actively working to ensure such situations do not recur.Warm Regards,Team 6

2/10 Terrible

Emily

Travelled with family
Went as a family with two kids. The hotel stinks like old cigarettes & spilt booze. The clientele is very sketchy. Your hotel room has two interior locks and a deadbolt. Never again. Spend the extra cash and don’t make our mistake.
Stayed 1 night in Apr 2024
Response from Anton on Apr 19, 2024
Dear EmilyThank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

4/10 Poor

Mike

Disliked: Cleanliness
Not a good motel at all
Stayed 1 night in Apr 2024
Response from Anton on Apr 19, 2024
Dear Mike,Your feedback holds significance. Kindly share additional details about your stay so we can direct it to the relevant department for service improvement.Regards,Team 6

6/10 Okay

Rene

Stayed 1 night in Apr 2024
Response from Anton on May 3, 2024
Dear Guest,We find it really important to have guest feedback. Could you please provide us more details about your stay so we can assist you or improve our services? Kind Regards,Team 6

10/10 Excellent

Ishtiaq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to me .highway is very close and all the store are near by.
Stayed 2 nights in Apr 2024
Response from Anton on Apr 13, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t what I expected
Stayed 1 night in Apr 2024
Response from Anton on Apr 13, 2024
Dear Karen,Your input is of utmost importance to us. To assist us in enhancing our services, could you provide further details about your stay?Regards,Team 6

10/10 Excellent

Damian

Stayed 1 night in Apr 2024
Response from Anton on Apr 30, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service
The wifi was terrible, we were unable to connect. It kept dropping.
Stayed 1 night in Apr 2024
Response from Anton on Apr 9, 2024
Dear Catherine,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
Always great staff.
Stayed 1 night in Apr 2024
Response from Anton on Apr 3, 2024
Dear Cynthia,Your high rating is much appreciated! We hold guest feedback in high regard and are dedicated to continually improving our service and hospitality.Warm regards,Team 6 - Anton

4/10 Poor

Melody

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice, Motel was s**t Dirty damages Smelly So so so hot Hair in the bathroom stuck to things etc. lobby was gross and stinky so was hallways elevator etc. bags of garbage laying around
Stayed 1 night in Mar 2024
Response from Anton on Mar 29, 2024
Dear Melody,We sincerely appreciate your feedback, and we apologize for any inconvenience you may have experienced. We've already taken steps to address this issue with the relevant department and are actively working to ensure such situations do not recur.Warm Regards,Team 6

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Always great staff who are nice.
Stayed 1 night in Mar 2024
Response from Anton on Mar 29, 2024
Dear Cynthia,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

4/10 Poor

Leona

Stayed 1 night in Mar 2024
Response from Anton on Apr 19, 2024
Dear Leona,Your feedback is vital to us, and we're grateful for your input. To better address your concerns and further enhance our services, please share additional details about your stay. This will enable us to direct your feedback to the relevant department for improvement.Best Wishes,Team 6

8/10 Good

Danny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anton on Mar 29, 2024
Dear Danny,We thank you for your valuable review. Our commitment remains to improve our services while always prioritizing our guests' preferences and needs.Sincerely,Team 6

8/10 Good

Brent

Business traveller
Decent for staying. Nothing glamours. Fire Alarm went off at 5am Sunday. Guest occupancy is a mix of people. Staff are very polite. Price is a bit expensive. Quoted over $200/night when I called.
Stayed 1 night in Mar 2024
Response from Anton on Mar 29, 2024
Dear Brent,Your valuable feedback is highly appreciated by us. We're eagerly looking forward to the opportunity to host you again in the future.Warmest Regards,Team 6

8/10 Good

Marquel

Stayed 1 night in Mar 2024
Response from Anton on Apr 13, 2024
Dear Guest,Your high rating is much appreciated! We hold guest feedback in high regard and are dedicated to continually improving our service and hospitality.Warm regards,Team 6 - Anton

2/10 Terrible

Karl

Disliked: Amenities
Was very unhappy with bed and furniture
Stayed 1 night in Mar 2024
Response from Motel 6 Management on Mar 23, 2024
Dear Karl,Thank you for your feedback. We offer our sincerest apologies for any inconvenience and have already taken steps to address the issue with the relevant department.Warm regards,Team 6

10/10 Excellent

Cynthia

Really friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Motel 6 Management on Mar 20, 2024
Good evening, Cynthia.We appreciate your insightful review. We're still committed to making improvements to our offerings while keeping our guests' needs and preferences first.Regards, Team 6

2/10 Terrible

Gabrielle

Stayed 4 nights in Mar 2024
Response from Anton on Apr 9, 2024
Dear Gabrielle,Thank you for taking the time to share your thoughts with us. Your input is invaluable in helping us enhance our services. Could you kindly provide us with more details about your stay? This will assist us in tailoring our offerings to better meet your needs.With Appreciation,Team 6

10/10 Excellent

vishav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Motel 6 Management on Mar 20, 2024
Good evening, Vishav.Your valuable feedback is highly appreciated by us. We're eagerly looking forward to the opportunity to host you again in the future.Warmest Regards,Team 6

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I like this Motel 6 as I find it always clean and quiet. The staff are always courteous and helpful. Great Motel 6 in Burlington Ontario Canada. Cynthia
Stayed 1 night in Mar 2024
Response from Motel 6 Management on Mar 16, 2024
Good evening, Cynthia.We are very grateful for your high rating! We value customer feedback greatly and are committed to enhancing our hospitality and service over time.Best Wishes,Team 6

8/10 Good

Adrienne

Travelled with family
Disliked: Cleanliness
Room walls were very dirty, felt like a really good scrubbing of the room has been long overdue. Noisy from highway, cannot change that though! Staff very nice and very helpful. Check in smooth. On checking out I checked with staff looking after coffee in lobby, she took my room number and said it was ok to leave...I forgot to leave my room card on the counter and discovered when I arrived home. I will mail immediately to you. Sorry for the inconvenience...it was just an oversight on her part and mine. Thank you, Adrienne VandenBroek. 519- 912 1019 phone
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 15, 2024
Hi Adrienne,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
It is noisy because of the factory outside and we don’t like where they put the TV on top of a closet so it is hard to watch TV without getting your neck stiff and the placement is so sketchy.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 15, 2024
Hi Paul,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

10/10 Excellent

SHELDA

Stayed 2 nights in Feb 2024
Response from Anton on Apr 1, 2024
Hello Shelda,We greatly appreciate your valuable feedback! We look forward to welcoming you back soon.Warm regards,Team 6

4/10 Poor

Angela

Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping was by request only and had to give 24 hours notice Charge $6 extra to have fridge in room and if you wanted microwave you had to use the one in the lobby Light were out in my part of the hallway
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 15, 2024
Hi Angela,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we needed
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 15, 2024
Hi Richard,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Kyle

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Motel 6 Management on Mar 16, 2024
Hi, KyleYour high rating is much appreciated! We hold guest feedback in high regard and are dedicated to continually improving our service and hospitality.Best Regards,Team 6

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anton on Mar 6, 2024
Dear Guest,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anton on Mar 6, 2024
Hello Marjorie,We really appreciate your feedback! Looking forward welcoming you back!Kindest Regards,Team 6

10/10 Excellent

sun Young

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Anton on Mar 2, 2024
Hello Sun Young,We greatly appreciate your valuable feedback! We look forward to welcoming you back soon.Warm regards,Team 6

2/10 Terrible

Ather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anton on Mar 2, 2024
Dear Ather,Your feedback is highly valuable to us. Could you please provide more details about your stay? This will enable us to better assist you and enhance our services.Best regards,Team 6

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from Anton on Mar 2, 2024
Good Day Elizabeth,Thank you for your valuable review. We are dedicated to enhancing our services, always prioritizing the preferences and needs of our guests.Sincerely,Team 6

10/10 Excellent

Auf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean and affordable, you need car or uber, thats all
Stayed 1 night in Feb 2024
Response from Anton on Mar 2, 2024
Hello Auf,Your feedback is greatly valued! We eagerly anticipate your return visit.Best wishes,Team 6

4/10 Poor

Ather

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was OK. The front staff especially the management was really incompetent. I complained about wifi not working & connectivity issues. Also the hot water supply in the bath tub was really interrupted everytime I took a shower. There were strange clients who lied on the hallway with dogs barking all night affecting the sleep time. The manager was not interested in resolving maintenance issues, but was only providing lame explanations & excuses hitching this is an economical budget friendly motel & you cannot expect a 5 star experience. Really awful!
Stayed 4 nights in Feb 2024
Response from Anton on Mar 2, 2024
Hello Ather, Thank you for your feedback. Our sincerest apologies for that inconvenience and this issue were already addressed to the related department and we work on to improve. Kindest Regards, Anton