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Rating 10 - Excellent. 220 out of 1007 reviews" "
10 - Excellent
220
Rating 8 - Good. 261 out of 1007 reviews" "
8 - Good
261
Rating 6 - Okay. 216 out of 1007 reviews" "
6 - Okay
216
Rating 4 - Poor. 161 out of 1007 reviews" "
4 - Poor
161
Rating 2 - Terrible. 149 out of 1007 reviews" "
2 - Terrible
149
6.8/10
Cleanliness
7.6/10
Staff & service
6.4/10
Amenities
6.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Excellent
Rebecca
Travelled with pets
May 24, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The dog friendly rooms have a grassy area right in front.
The property is old and very worn. The carpet and decor is tattered, worn and mismatched. The door to our room was barely secure. And the inside of the room was noisy, kinda dirty, and the TV didn’t work. Took 3 tries to replace it and still couldn’t fix it. I will not stay there again.
Darlene
Stayed 2 nights in May 2024
6/10 Okay
Sherry
May 12, 2024
Liked: Staff & service
Really needs updating, painting, carpets. The only edible thing at breakfast was yogurt and muffins. Would not stay again.
Sherry
Stayed 1 night in May 2024
2/10 Terrible
Manigandan
Travelled with family
May 11, 2024
Disliked: Cleanliness
Bathrooms were dirty. Bath towels weren’t great. Reception offering silly excuse being overcrowded hence difficult to manage, sounds silly. My son slipped and fell down in a wet common area that had no warning signs. Overall a terrible experience.
When I booked my reservation was for a room with 2 queen beds. When we checked in it was explained that those rooms were only available to renters. I was put into a larger room with 3 full size beds. It’s not mentioned in the listing that people live here and rent rooms. Be advised you won’t get a queen bed. The hotel also has signs posted about smoking on the property that it’s strictly forbidden however the hallways and elevator frequently smelled of pot and cigarettes.
Wall plates in swimming pool by shower falling off. Wall paper coming off walls. Hets in jacuzzi do not work along with time. Please smell the someone was smoking Pot shower heads showers at pool bad. This place is not worth the price
Nicholas
Stayed 1 night in Mar 2024
8/10 Good
Daniel, Carthage
Business traveller, Travelled with group
Mar 23, 2024
Liked: Staff & service
Good value considering the much higher rates locally...... Never been the cleanest area of time but still good place for a short stay... Very convenient to 2 major highways and tons of retial , fuel , convenience areas. Bottom line is I always book there when I go back East...... ALSO great din er right across the tight little parking lot......
It is hard to find a place to start: At check-in we were assigned 3 different rooms before we found one that was serviceable. Then the heat stayed on all night until we finally had to turn the unit off. Room was soiled, rugs look like they have never been cleaned, closet door was inoperable and we could hang clothes.Breakfast was minimal, unappetizing and the coffee was atrocious. We would never stay there again.
This place was absolutely filthy. The young man at the desk at check in was very kind and switched my room after I requested it because of the horrible stains in the first room. The second room was not too much better. I stayed here for one night while traveling, but would not recommend this to anyone for any length of stay for any reason
Carrie
Stayed 1 night in Jan 2024
8/10 Good
Tracy Diamond
Jan 21, 2024
Tracy Diamond
Stayed 1 night in Jan 2024
8/10 Good
Melissa
Business traveller, Travelled with partner
Jan 16, 2024
It was convenient to what we had going on that time!
The 1st room we were given had not been cleaned. The second room and the hallway both had a dead smoke smell. This is supposed to be a no smoking hotel.
There was no towel bar in the bathroom, one side had been broken off of the wall.
The pool has been closed since it closed for COVID, but it's still listed and pictured on the Hotels.com site
The employees were friendly and helpful. The bed was comfortable and the TV had many channels, all digital with good picture quality.
The breakfast was decent, but some of the other customers appeared to be local people currently living in the hotel.
Hotel upgraded us from Standard room to suite which was nice however in the bathtub the faucet was leaking which caused there to be a big brown stain going from underneath the faucet to the drain. We asked to be moved to another room because of this. The staff that we informed of the issue asked asked us " is this the only problem?" And if could i hear the leaking from the bedroom. I felt that she was trying to minimize the issue. Ultimately she did move us but since she seemed to have down played the issue we went back to the room and took a video to show her. The second room was clean and bathtub was stain free. The ice machine on our floor was broken. The booking does come with free breakfast and the breakfast was fresh and tasty. Overall i wouldn't mind staying again.
Torn towels, broken toilet seat, mirror pulled out of the wall, hair dryer with wires exposed, band aid and disgusting stuff on side of bed, pubic hairs on the bathroom floor and in a drawer. They were surprised when I told them. They said it was "the bestest room."