Radisson Blu Hotel, Hamburg Airport

My room had not been cleaned properly when I arrived. There were toenail clippings next to the bed and the whole carpet hadn't been cleaned. I called reception and asked to be given another room, which was granted. However, there was no apology and no help was offered with moving rooms. I had to manoeuvre between self-locking doors, holding various key cards in order to turn on the lights in each of the rooms and then taking them out to be able to get back in, and dragging my unpacked luggage down the hall. The receptionist promised that her colleague would check out the first room but I never heard back from her with an apology, either. I never felt comfortable in the second room as I wasn't sure how clean the floor there was, given the state of the first one. The hotel didn't seem embarrassed in the slightest. Given that this is not a cut-rate hotel but supposed to be a decent place to sleep before an early flight, it was cringe-worthy.

Fantastic hotel - as always. My 6th time staying here with family, and have always had good experiences with friendly hotel staff and accommodation. I will choose this hotel again for the next early morning flights out of Hamburg.