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Hotel Alster

Pet-friendly hotel with free breakfast connected to the convention center in Hamburg

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Alster

Exterior
Free daily buffet breakfast
Exterior detail
Quadruple Room
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
The price is CA $108
CA $124 total
includes taxes & fees
Sep 29 - Sep 30
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Room options

Available filters for rooms
Showing 3 of 9 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior
Hotel Graf Moltke
Breakfast included
Pet-friendly
Free WiFi
24/7 front desk
7.6 out of 10, Good, (1006)
The price is CA $116
CA $133 total
includes taxes & fees
Oct 6 - Oct 7
Hotel Graf Moltke

About the area

Map
St. Georg Straße 10, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 16 min walk
  • Miniatur Wunderland - 4 min drive
  • Elbe Philharmonic Hall - 4 min drive
  • Hamburg Cruise Center - 5 min drive
  • Reeperbahn - 5 min drive

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 14 min drive

Restaurants

  • ‪Mutterland - ‬3 min walk
  • ‪Hansebäcker Junge - ‬3 min walk
  • ‪Otto's Burger - ‬4 min walk
  • ‪Atlantic Bar - ‬2 min walk
  • ‪Dat Backhus - ‬4 min walk

About this property

Hotel Alster

Hotel located in Hamburg City Center
Close to Hamburg City Hall, Hotel Alster provides amenities like a free breakfast buffet. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises, a front-desk safe, and a vending machine
  • A 24-hour front desk, an elevator, and multilingual staff
  • Luggage storage
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms are individually furnished, and include amenities such as free WiFi, safes, and sound-insulated walls.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:30 AM

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Frequently asked questions

Is Hotel Alster pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Alster?

As of Sept 24, 2024, prices found for a 1-night stay for 2 adults at Hotel Alster on Sept 29, 2024 start from CA $107.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 15.00 (subject to availability).

What time is check-out at Hotel Alster?

Check-out is at noon. Late check-out is available for EUR 15.00 (subject to availability).

Where is Hotel Alster located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Ohnsorg Theater and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 7 minutes.

Hotel Alster Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 1004 reviews" "
Rating 8 - Good. 518 out of 1004 reviews" "
Rating 6 - Okay. 228 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fun, older building. Our room was tiny!
Stayed 3 nights in Jul 2024

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Stayed 2 nights in Jun 2024

8/10 Good

Adele, Calgary

Stayed 1 night in May 2024

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Andrea

Travelled with family
Disliked: Amenities
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast. NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY Actually don’t see why I have to pay for this type of service.
Stayed 1 night in Nov 2023

8/10 Good

Agripina

Stayed 12 nights in Oct 2023

8/10 Good

Katrina

Liked: Cleanliness, staff & service
I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Stayed 2 nights in Sep 2023

6/10 Okay

Cem

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Augustin

Liked: Staff & service
Although close to the station and in walking distance from all must see places, there are some downsides. The room doors are paper thin and so the noise from the corridors is quite loud especially as lots of guests wake up and leave early.( no need for alarm clock) The breakfast room is quite small, so a bit hard to secure a seat especially if you travel alone as by the time you get a coffee someone else might have taken your chair. The food options are minimal, but enough to get you going in the morning. They could invest in a coffee machine as the filter one is way too weak.
Stayed 4 nights in Aug 2023

6/10 Okay

Venny

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Mrs I

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

Aune

Stayed 2 nights in Apr 2023

10/10 Excellent

Chin-Hock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Pleasant stay. I was in a top level room. It was dark and had awkward low sloped ceilings. Clean, serviceable, but not extraordinary. Convenient location near the main train station.
Stayed 2 nights in Dec 2022

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I booked for 4 PAX and I has receive 2 rooms for same price that was more convenient and comfortable for us. I suggest only to have more options of water in breakfast because we could not find still water, all was fine.
Stayed 5 nights in Nov 2022

6/10 Okay

Adina

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Harry Potter-like room
Very small, closet-size room but clean and with an ok comfortable bed. No luxury, and fine if you are just there to sleep. The breakfast is basic and does not offer vegan options, so if you are lactose intolerant or vegan, find another place to eat. The hotel is within walking distance from the main train station and restaurants.
Stayed 2 nights in Sep 2022

8/10 Good

Sarah Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the main city and Alster lake, it was easy to walk for all amenities and places to visit. Staff were generally friendly and helpful.
Stayed 7 nights in Aug 2022

6/10 Okay

Maxim, La Jolla

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Stayed 1 night in Aug 2022

8/10 Good

Frank

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Overall a nice stay
The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
Stayed 3 nights in Jul 2022

6/10 Okay

Thomas, Eastvale

Stayed 3 nights in Jul 2022

10/10 Excellent

Sameen, Frisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel in Old town hamburg. The streets were quaint and stunning. The location was excellent as it was near lots of dining. While parking is not free, there were plenty of spots to park around on the metered parking. The staff didn't speak english as well, but we were able to communicate overall. The rooms were clean and comfortable. There is a bell tower where the bells go off every 15 minutes or so, but we did not mind. This ends at 9pm, and starts again at 8 or 9 am. It was not an issue for us, and we rather enjoyed the cultural aspect of it. I would highly recommend this place if you are looking for an authentic feel of Hamburg.
Stayed 1 night in May 2022

4/10 Poor

Maxim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay
The room was very tiny, you could hear the neighbors talking loudly on the phone until past midnight, as clearly as if you were in the same room. The bathroom was incredibly narrow. The room's carpet was incredibly dirty. The mattress you could feel the springs through and the covers made me incredibly itchy. Continental breakfast could only be described as oh so very sad. I had a slice of what looked like turkey cold cuts, turns out it was just discolored ham. Perhaps identifying the items would be good in the future?
Door handles were damaged
Carpet was clearly very dirty. It had a faint smell and walking on it with white socks turned them grey.
The gorgeous view from my window
Stayed 2 nights in May 2022

8/10 Good

Gitana

Stayed 1 night in May 2022

4/10 Poor

Arman

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommend at all
There was not any available room. They sent us to the other hotel. Room was not comfortable at all. Late check in. Breakfast not good. Overall really disappointing
Stayed 2 nights in Apr 2022