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Reviews of Hotel Abest Hakuba Resort

3 out of 5
Hotel Abest Hakuba Resort
22199 Kamishiro, Kitaazumi, Hakuba

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 21 reviews" "
Rating 8 - Good. 10 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was beautifully situationed and lovely atmosphere. The staff and managers were outstanding, they couldn't help enough to make our time perfect. The main disappointing aspect was the rooms, they were really run down and out of date, they were tired, not very clean and for the money not good value. We were very unahappy with the rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Family trip
The Hotel is a little out of date (although clean and well presented) and the beds are hard as a rock. However, the location is great and the staff very friendly and accommodating. We have a wonderful 6 night stay at this hotel as part of a larger trip. The only showering facility is the public onsen - which is a truly Japanese experience but if you are squeamish about public bathing this hotel is probably not for you.
Stayed 6 nights in Jan 2019

8/10 Good

Tien

Liked: Cleanliness, staff & service, room comfort
Response from HAYASHI on Apr 3, 2018
Thank you for staying at our hotel. I am pleased that the hotel staff's response will be appreciated. In addition, I was glad that you could have a pleasant stay at the hotel. We are waiting for your staying again. Thank you for your message. Hotel Abest Hakuba Resort HAYASHI

8/10 Good

Well-Travelled, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, modern hotel
As a large family, our stay at the Hotel Abest was comfortable. It is a modern style, simple hotel that offers beds in rooms with a walk along the corridor to shared toilets. All other bathroom facilities are located in the basement in a typical Japanese onsen style. The hotel's buffet breakfast was plentiful and varied. It is a 5 minute walk to the base of the lifts/ ski hire. At night, there are very few dining options in this area and the bus service into the main Happo One village is limited after dark. The hotel does offer a dining in option at an additional charge.
Stayed 3 nights in Jan 2018
Response from HAYASHI on Mar 13, 2018
Thank you for staying at our hotel. I am pleased to have a comfortable stay. I am very sorry about the heating of your room. Some guests dislike the hot weather, I will dare dare to turn off heating when it gets hot. The hotel is close to the Goryu ski resort. Also, I am pleased that you are happy with breakfast. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20 people ski trip
Very close to Hakuna Goryu lifts. Literally minutes away. Great location to slopes. Onsen was OK too. I was in a group of 20. So we had the western style twin bed rooms which are kinda small. We also had the 6 beds family suite which is nice and surprisingly spacious. Breakfast was OK. Just that the hotel staff hardly speaks any English which can be a pain as times especially if you wanna book transportation. Having said that, I may consider this hotel again.
Stayed 4 nights in Jan 2018
Response from HAYASHI on Mar 13, 2018
Thank you for staying at our hotel. I'm sorry that the hotel staff did not speak much English. All the staff will study English. The hotel is close to the Goryu ski resort. Also, I am pleased that you are satisfied with your room and breakfast. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2018
Response from HAYASHI on Mar 13, 2018
Thank you for staying at our hotel. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

10/10 Excellent

Chris, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Great Food!
Staff were very hospitable. They spoke very little English but went the extra mile to communicate and met our every need. We were traveling with young children and they were great with the kids. Food was FANTASTIC!

10/10 Excellent

char, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place !!
Love this place .Service staff from Front desk to Chef are extremely helpful,they desreve" Best service award ".We took the half Board Package ,the food served were simply delicious .It's cosy and comfortable.

10/10 Excellent

DR, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese Hotel next to ski lifts
Great stay. Enjoyed the hospitality, great staff and particularly enjoyed the fantastic Japanese cuisine.

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
環境舒適，可惜沒有獨立洗手間
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常不错的室内室外温泉，离五龙两百米，稍微欠缺是没有独立的卫生间

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
白馬スキー場での滞在
白馬スキー場で滑るため、2泊3日の滞在。 スキー場まで徒歩3分くらいで立地は最高です。 一番良かったのはスタッフさんの対応。チェックイン時や、夕食後など、タイミング合うところでは、エレベーターまでお見送りして頂きました。 チェックアウト後も、車の周りの雪かきを手伝って頂いたり、宿泊時に湯呑みを割ってしまったのですが、怪我への気遣いもあり、人の面での対応がとても嬉しかったです。 食事もとても美味しく、初見のホテルでしたが、また来年利用させて頂きたいです。 しいて言えば、固形燃料を使っての料理、固形燃料の火力がもっと強ければなと思いました。 出来上がるまでに、毎回他を食べ終わってしまうので（食べるペースが早かったらすみません）
Stayed 2 nights in Jan 2022

6/10 Okay

伸二

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
年末年始に3連泊で宿泊しました。スタッフの数が足りないのでしょうか。みんなバタバタといろいろ後手後手な対応になっておられる印象でした。 通常は斑尾のタングラムや白馬コルチナのグリーンプラザホテルと同程度の値段のようですので、期待していたのですが、期待外れでした。立地、設備、サービスどれをとってもとても勝負になりません。 私は比較的安価で予約できたため、納得ですが、通常の値段では明らかに高すぎると思われます。
Stayed 3 nights in Dec 2021

8/10 Good

ウララ, 東京

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3回目の使用でした。場所もサービスも良いのでまた２月に使おうと思い検索しましたが外国人向けなのか料金がドル表示なので日本人には比較検討しづらくて円表示の宿を決めました。 円表示もして欲しいですね。
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
トイレが付いてない部屋のホテル
部屋にトイレ、バスが付いてないホテル始めてでした。 ３ベッドルームという事で予約したのであるものと思っていたら、ないなんてひどい。 食事は普通。駐車場あるが、狭い。 大浴場も狭い。
Stayed 2 nights in Aug 2018

10/10 Excellent

YUN CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from HAYASHI on Mar 22, 2018
Thank you for staying at our hotel. I am pleased that the hotel staff's response will be appreciated. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

8/10 Good

Ngai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from HAYASHI on Mar 13, 2018
Thank you for staying at our hotel. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

8/10 Good

Jørn Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018
Response from HAYASHI on Mar 13, 2018
Thank you for staying at our hotel. We are waiting for your staying again. Thank you for posting your review during your busy schedule. Hotel Abest Hakuba Resort HAYASHI

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的酒店.
酒店日式早餐及晚餐很有水準, 泊車方便, 房間清潔, 員工態度一流.GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG