4/5 Good
Verified traveller
22 Sep. 2020
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2020
Photo gallery
Guest reviews
3.9 out of 5 Good
97 reviews
Guests rated this property 3.8/5 for cleanliness.
Popular amenities
Free WiFi
Parking included
Air conditioning
Breakfast Available
Room service
Housekeeping
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Map
Motohakone 20, Japan, Hakone, Kanagawa
Explore the area
Lake Ashi2 min walk
Hakone Shrine10 min walk
Hakone-en Aquarium5 min drive
Choose dates to view prices
Japanese-Style Room with Mountain View (20sqm)
5/5 guest room rating
- 215 sq ft
- Mountain view
- Sleeps 4
Japanese-Style Room with Lake View (20sqm)
4.6/5 guest room rating
- 215 sq ft
- Lake view
- Sleeps 4
Basic Single Room, Mountain View
No guest room rating
- 205 sq ft
- Mountain view
- Sleeps 1
About this area
Hakone
Located in Hakone, Hotel Musashiya is on a lake. Hakone Shrine and Odawara Castle are notable landmarks, and the area's natural beauty can be seen at Lake Ashi and Hakone Gora Park. Travelling with kids? Don't miss Hakone Kowakien Yunessun and Mishima Sky Walk.
What's nearby
- Lake Ashi - 2 min walk
- Hakone Shrine - 10 min walk
- Hiryu Falls - 4 min drive
- Hakone-en Aquarium - 5 min drive
- Hakuryu Shrine - 12 min drive
Getting around
- Hakone Gora Station - 8 min drive
- Kowakidani Station - 8 min drive
Restaurants
- Bakery & Table - 3 min walk
- Shinsho Soba - 4 min walk
- Hakone Suishoen - 6 min drive
- Hakone Kappei - 7 min drive
- Woody - 7 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Limited parking spaces
Food and drink
- Full breakfast available for a fee daily 7:30 AM–9 AM: JPY 2000 per person
- 1 coffee shop/cafe
- Room service available
- Coffee/tea in a common area
Things to do
- Hot springs
- Karaoke
- Table tennis
Family friendly
- Children's dinnerware
- High chair
- Fridge
Conveniences
- Lift
- Free newspapers in reception
- Vending machine
- Water dispenser
Guest services
- Daily housekeeping
- Front desk (limited hours)
- Luggage storage
- Turndown service
Languages spoken
- Chinese
- English
- Japanese
Business services
- 1 meeting room
Outdoors
- Terrace
Spa
- Indoor mineral hot springs (onsen)
- Outdoor mineral hot springs (onsen)
- Separate men/women areas in public bath
- Yukata (Japanese robe)
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Books
- Designated smoking areas
- Fireplace in reception
- Genkan (entrance)
- Shared microwave
Room amenities
Bedroom
- Air conditioning
Bathroom
- Deep-soaking bathtub
- Free toiletries
- Hairdryer
- Shower/bathtub combination
- Towels
Entertainment
- LCD TV
- Satellite channels
Food and drink
- In-room dining only
- Kaiseki meal
- Fridge
- Tea service at check-in/check-out
More
- Children's slippers
- Desk
- Electrical adapters/chargers
- Fusuma (room partition)
- Guidebooks/recommendations
- Iron/ironing board (on request)
- Local maps
- Phone
- Safe
- Slippers
- Tatami (woven mat floors)
- Turndown service
- Window screens
Policies
Check-in
Check-in between 2 PM and 8 PM
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
The front desk is open daily from 7 AM - 10:00 PM
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Children 3 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for full breakfast: JPY 2000 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Beds and futons are provided based on the number of adults in the reservation.
We should mention
Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
Set meals are served in guestrooms only (no menus or public dining)
Property is also known as
Hotel Musashiya Hakone
Musashiya Hakone
Musashiya
Hotel Musashiya Ryokan
Hotel Musashiya Hakone
Hotel Musashiya Ryokan Hakone
Frequently asked questions
3.9
Good
3.8/5
Cleanliness
4.3/5
Staff & service
3.8/5
Amenities
3.5/5
Property conditions & facilities
5/5 Excellent
CG, LA
9 Apr. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
5/5 Excellent
Tomo, Tokyo
5 Apr. 2020
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2020
2/5 Poor
Verified traveller
Travelled with family
23 Oct. 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
4/5 Good
Roshan Kiran
Travelled with group
12 Oct. 2019
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019