Title: Hatsuhana - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hatsuhana Hotel in Hakone with a full-service spa and a 24-hour front desk ![Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/bf825d91.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30) | Bathroom](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/cc330e3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30) | Bathroom](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/3391acff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/e06b40a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/e8c0afc4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hatsuhana creates a peaceful mountain escape with its full-service spa and convenient on-site shopping. Guests enjoy local flavors at DINING HANAEMI and can connect with free WiFi while relaxing on the terrace with mountain views. 9.4 Exceptional ## Popular amenities - Spa - Breakfast available - 24/7 front desk - Housekeeping - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17740417&PinnedHotelID=17740417&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ![Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/4820bfb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 862 sq ft - Sleeps 4 - 2 Large Twin Beds OR 1 Twin Trundle Bed and 1 Large Twin Sofa Bed ![Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/31e8d707.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Non Smoking (Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 471 sq ft - Sleeps 2 - 2 Large Twin Beds ![Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/3eb790d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 942 sq ft - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/5c0ad978.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 704 sq ft - Sleeps 3 - 2 Large Twin Beds OR 1 Twin Trundle Bed ![Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/00e8eeaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 939 sq ft - Sleeps 3 - 2 Large Twin Beds and 1 Twin Sofa Bed ![Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/9b0ba260.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30) 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 948 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/bb88a46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 949 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/b09e1fc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 1139 sq ft - Sleeps 5 - 2 Large Twin Beds and 3 Twin Futons ![Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/5e40a206.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 726 sq ft - Sleeps 2 - 2 Large Twin Beds ![Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/090cacd7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 726 sq ft - Sleeps 2 - 2 Large Twin Beds ![Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/25fe0e11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 993 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/68513129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30) ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 833 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/8d9ae36c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30) 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Renovated in 2022 Separate bedroom Blackout drapes/curtains Spring water bathtub Bidet Separate bathtub and shower - 979 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds and 2 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Hatsuhana.h17740417.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Hatsuhana.h17740417.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22196%2C139.08069&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Fk0IYiAem3fNt1DxxmSEJKHbKfs=) 20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313 #### What's nearby - Tenzan Onsen - 4 min drive - 1.0 km - Hakone Shrine - 21 min drive - 7.6 km - Lake Ashi - 22 min drive - 7.9 km - Hakone Open Air Museum - 30 min drive - 8.5 km - Hakone Kowakien Yunessun - 31 min drive - 9.5 km #### Getting around - Hakone Yumoto Station - 9 min drive - Kowakidani Station - 15 min drive - Haneda Airport (HND) - 87 min drive #### Restaurants - ‪囲炉裏茶寮八里 - ‬7 min drive - ‪はつ花そば 本店 - ‬5 min drive - ‪茶のちもと - ‬6 min drive - ‪たまだれ庵 - ‬4 min drive - ‪箱根上の湯スイッチバックカフェ - ‬11 min drive ## About this property ### Hatsuhana Hotel remodeled in 2022 and located near Hakone Kowakien Yunessun At Hatsuhana, you can look forward to a terrace, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. The on-site Japanese cuisine restaurant, DINING HANAEMI, offers breakfast and dinner. Stay connected with free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Local cuisine breakfast (surcharge), an electric car charging station, and smoke-free premises - A 24-hour front desk and luggage storage Room features All guestrooms at Hatsuhana boast thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with spring water tubs and bidets - 50-inch flat-screen TVs with digital channels - Wardrobes/closets, electric kettles, and heating ## Similar properties ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,681 reviews CA $610 CA $740 total Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/91000000/90940000/90933900/90933883/32f5ae91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora KARAKU Gora - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 195 reviews CA $846 CA $936 total Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=90933883&PinnedHotelID=90933883&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/38000000/37620000/37610800/37610710/d1496251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Hakone Gora by IHG Gora - 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Daily local cuisine breakfast available 7:30 AM to 9:00 AM for a fee: JPY 4,235 for adults and JPY 2,420 for children - A restaurant ### Restaurants on site - DINING HANAEMI ### Things to do - Full-service spa - Shopping ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - In a national park - In the mountains - Terrace ### Full-service spa - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - No elevator - Thin carpet in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - Renovated entire property - September 2022 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Partially-open bathroom - Separate bathtub and shower - Slippers - Spring water bathtub - Towels provided ### Entertainment - 50-inch flat-screen TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Heating (climate-controlled) - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Minimum check-in age: 20 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately JPY 4235 for adults and JPY 2420 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as Hotel Hatsuhana Hakone Hatsuhana Hakone Hatsuhana Hotel Hakone Machi Hatsuhana Hotel Hotel Hatsuhana Hatsuhana Hakone Hatsuhana Hotel Hakone ## Frequently asked questions ### Is Hatsuhana pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hatsuhana? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Hatsuhana on Dec 7, 2025 start from CA $985.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Hotel-Hatsuhana.h17740417.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hatsuhana? > Self parking is free at this property. ### What time is check-in at Hatsuhana? > Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Hatsuhana? > Check-out is at 11:00 AM. ### Where is Hatsuhana located? > Located in Yumoto, this spa hotel is within 1 mi (2 km) of Tenzan Onsen, Tamadare Falls, and Gyokuren Shrine. Key Hiraga Museum and Hakone Toy Museum are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hatsuhana Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 36 8 - Good 6 6 - Okay 1 4 - Poor 2 2 - Terrible 0 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.8/10 Amenities ### 9.6/10 Property conditions & facilities ### 10/10 Eco-friendliness ### 10/10 Excellent #### Pauline Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities So zen and relaxing, really amazing beautiful property. ##### Pauline Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Masahiro Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hospitality exceeded my expectations ##### Masahiro Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Mauricio Alejandro Jul 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just love it ##### Mauricio Alejandro Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### マサコ Nov 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 食事大変美味しく又行きたいと思います ##### マサコ Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Dan Nov 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful ##### Dan Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### ZIHUI Oct 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Generally good. ##### ZIHUI Stayed 1 night in Oct 2025 ### 4/10 Poor #### Misuzu Oct 19, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ホテルの雰囲気、部屋のデザインは素晴らしかったです。部屋から見える景色も楽しむことができました。 ホテルのスタッフの方も感じが良いです。 でも、残念なことがふたつあります。ひとつは、アメニティが備えられてないことです。部屋にあったのは、袋に入っていないコットンと綿棒だけ（大丈夫かな？）。ヘアブラシもシャワーキャップもヘアゴムも髭剃りもなし。髪の毛が濡れても櫛でとかすことができないので温泉に入るのをあきらめました。SDGsの取り組みだということですが、予約の時に言って欲しかったな。 もう一つは、小皿料理の一つが、二人分一つのお皿に出てきたことです。同じテーブルを囲んでいるとはいえ、他人と小さいお皿をつつき合って食べるのはなかなかむずかしい。相手の方に気を遣って少しだけ箸をつけたものの、相手の方もちょっと戸惑っているようでした。 残念でした。 ##### Misuzu Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Akemi Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 貸切露天風呂を初め、温泉を堪能させていただきました また、キャリーケースの件で，大変ありがたいサービスをしていただき、ありがとうございます。誕生日の花，写真も嬉しかったです また，ぜひ伺いたいと思います ##### Akemi Stayed 1 night in Oct 2025 ### 10/10 Excellent #### MASAKO Oct 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 部屋風呂、大浴場、貸切風呂があり 風呂好きには最高のお宿 食事も美味しかった また利用したいです ##### MASAKO Stayed 1 night in Oct 2025 ### 10/10 Excellent #### MINAKO Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔感があり、ウェルカムドリンクやお部屋、ラウンジのフリードリンクは充実してる。 大浴場の露天風呂もとても良い。 ![](https://a.travel-assets.com/ugc/hotel-reviews/3dac231f-cfbe-45d4-b6b0-21bd65c04021-1759563462550.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MINAKO Stayed 1 night in Oct 2025 ### 8/10 Good #### RIEKO Aug 15, 2025 Liked: Cleanliness, property conditions & facilities 昔一度利用しましたが　リニューアルして変わらず　お部屋、温泉共に　とても良かったです。ただちょっと困ったのが　スパで疲れを取ろうとマッサージをお願いしたら、今まで経験したことないくらいの弱い力。まだお若く可愛らしい頑張っている子に　何度も強く、、と言えず。やっぱりホテルでやっていくには指導側もきちんとチェックや確認をしてお客様のお相手をさせるべきでは？と　若い方ではなく、ホテル側、スパの責任者に疑問を感じました。フロントに言って３０分くらいベテランの方にやっていただく対応をしっかりしていただけたのは感謝です。　でもそれだけ一泊二日の中でお時間をマッサージに長く使ってしまいました。今後の改善に期待いたします。ありがとうございました。 ##### RIEKO Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Paolo Jun 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely stunning. Service is top quality. Views are incredible. Highly recommended. ##### Paolo Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller Jun 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### お風呂も食事もスタッフの皆さまも素晴らしかったです。 外国人をおもてなしいたしました。 感激しておりました。ありがとうございました。 ##### Verified traveller Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Raymond May 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10 ##### Raymond Stayed 1 night in May 2025 ### 10/10 Excellent #### Kelvin May 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area. ##### Kelvin Stayed 1 night in May 2025 ### 10/10 Excellent #### TAKASHI May 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### すべてが素晴らしい 竹を見、小鳥の声を聞きながらの寝湯は生涯最上位の湯でした。 ##### TAKASHI Stayed 1 night in May 2025 ### 10/10 Excellent #### Ma Ka Ho Apr 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities All the staff members are incredibly friendly. Although some of them had limited English skills, they made every effort to communicate effectively with us. Everyone was so helpful and welcoming, and I want to express my heartfelt gratitude to all of them. The building is very new, and the view was stunning—especially with the tall green trees, which added to the cool and tranquil atmosphere. I would definitely love to return and stay at this hotel again. ##### Ma Ka Ho Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### SHINOBU Mar 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 館内どこも綺麗で、細やかなサービスが充実しており、ゆっくり過ごすことが出来ました。娘も大満足でまた訪れたいお宿でした。 ##### SHINOBU Stayed 1 night in Mar 2025 ### 10/10 Excellent #### LEI Mar 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent ambience for private onsen. Staff are very friendly and some of them can speak English. ##### LEI Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Hoi Lun Feb 28, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### 酒店漂亮舒服又乾淨，但可惜… 酒店房間很漂亮乾淨，住了幾天很舒適，但可惜了…員工非常粗心大意，住了3晚，每晚都能出錯一次，不是大清早按門鈴送錯東西，就是收拾房間把客人東西收掉…..投訴也沒用，員工聽不明白英語阿…另外餐廳的食物也一般般，試過很多家5星級溫泉酒店的晚餐，這家的是最一般和給的食物比較廉價的，另外房間洗澡水壓真的很小…除了這幾個問題，酒店房間是真的很乾淨舒服的 ![](https://a.travel-assets.com/ugc/hotel-reviews/0C941428C6564DAF2EE59421D9CC02826F02DF751740737404573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4EB9DA173B6EE8F3357A901860231F86D01890B21740737405078.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hoi Lun Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Man Ching Grace Dec 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner. ##### Man Ching Grace Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Elana Nov 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though! ##### Elana Stayed 3 nights in Nov 2024 ### 8/10 Good #### Cloriza Oct 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay. ##### Cloriza Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Michael May 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful experience a superlative modern property with exceptional staff. ##### Michael Stayed 1 night in May 2024 ### 10/10 Excellent #### Devin May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very reclusive area. Close to nature but far from everything else. ##### Devin Stayed 1 night in May 2024 ## Expedia's Latest Trends ### Hotels > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Mount View Hakone](https://www.expedia.ca/Hakone-Hotels-Mount-View-Hakone.h8729207.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.ca/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Hakone Gora Byakudan](https://www.expedia.ca/Hakone-Hotels-Hakone-Gora-Byakudan.h18661911.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.ca/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [The Yokohama Bay Hotel Tokyu](https://www.expedia.ca/Yokohama-Hotels-The-Yokohama-Bay-Hotel-Tokyu.h63421.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.ca/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [Hakoneonsen Sanso Nakamura](https://www.expedia.ca/Hakone-Hotels-Hakoneonsen-Sanso-Nakamura.h5579180.Hotel-Information) > > [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.ca/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Senkyoro](https://www.expedia.ca/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.ca/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [The Westin Yokohama](https://www.expedia.ca/Yokohama-Hotels-The-Westin-Yokohama.h76584180.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.ca/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information)