Title: Gen Hakone Gora (Guesthouse) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6128315&destination=Hakone%2C+Kanagawa+Prefecture%2C+Japan&selected=69748163&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gen Hakone Gora Upscale retreat in Hakone where travelers find serenity among stunning mountain scenery and indulge in soothing spa treatments ## Photo gallery for Gen Hakone Gora ![Standard Suite, Non Smoking, Mountain View | Bathroom - Gen Hakone Gora (Hakone)](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/e5a16558.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Suite, Non Smoking, Mountain View - Gen Hakone Gora (Hakone)](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/2cb2b9bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Suite, Non Smoking, Mountain View - Gen Hakone Gora (Hakone)](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/e49fc0a5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Suite, Non Smoking, Mountain View - Gen Hakone Gora (Hakone)](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/650332e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Gen Hakone Gora (Hakone)](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/11480100.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Hakone Gora Park, Gen Hakone Gora provides a peaceful escape with complimentary Japanese breakfast and spa services. Guests relax in rooms equipped with free WiFi while taking advantage of convenient valet parking and helpful concierge assistance. ## Reviews 9.8 Exceptional ## Popular amenities - Spa - Parking included - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Mar. 22 - Mar. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 23 - Mar. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 15 of 15 rooms ### View all photos for Family Suite, Non Smoking, Mountain View ![Family Suite, Non Smoking, Mountain View](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/80e1b4c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Non Smoking, Mountain View - Mountain view - 1055 sq ft - 1 bedroom - Sleeps 6 - 2 Large Twin Beds and 4 Twin Futons ### View all photos for Standard Suite, Non Smoking, Mountain View ![Standard Suite, Non Smoking, Mountain View](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/e49fc0a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, Non Smoking, Mountain View - Mountain view - 915 sq ft - 1 bedroom - Sleeps 5 - 2 Large Twin Beds and 3 Twin Futons ### View all photos for Ryo Japanese Western Style Corner Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/39d53d0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ryo Japanese Western Style Corner Room with Open-air Bath Non-smoking - Sleeps 6 ### View all photos for Syo Japanese Western Style Corner Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/9eba62b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Syo Japanese Western Style Corner Room with Open-air Bath Non-smoking - Sleeps 4 ### View all photos for Sui Japanese Western Style Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/fa008f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sui Japanese Western Style Room with Open-air Bath Non-smoking - Sleeps 3 ### View all photos for Rin/Den/Gin Japanese Western Style Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/3296edf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Rin/Den/Gin Japanese Western Style Room with Open-air Bath Non-smoking - Sleeps 5 ### View all photos for Classic Suite, Non Smoking, Mountain View ![Classic Suite, Non Smoking, Mountain View](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/650332e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Non Smoking, Mountain View 10.0 Exceptional 4 reviews - Mountain view - 646 sq ft - 1 bedroom - Sleeps 3 - 2 Large Twin Beds ### View all photos for Premier Suite, Non Smoking, Mountain View ![Premier Suite, Non Smoking, Mountain View](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/3effdb36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite, Non Smoking, Mountain View 9.6 Exceptional 4 reviews - Mountain view - 1076 sq ft - 1 bedroom - Sleeps 5 - 2 Large Twin Beds and 3 Twin Futons ### View all photos for Luxury Suite, Non Smoking, Mountain View ![Luxury Suite, Non Smoking, Mountain View](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/2cb2b9bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, Non Smoking, Mountain View 10.0 Exceptional 4 reviews - Mountain view - 1238 sq ft - 1 bedroom - Sleeps 6 - 2 Large Twin Beds and 4 Twin Futons ### View all photos for Comfort Suite, Non Smoking, Mountain View ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/8c506ff7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite, Non Smoking, Mountain View - Mountain view - 624 sq ft - 1 bedroom - Sleeps 3 - 2 Large Twin Beds and 1 Twin Futon ### View all photos for Junior Room, Non Smoking, Mountain View ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/ffd69c0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, Non Smoking, Mountain View 10.0 Exceptional 1 review - Mountain view - 743 sq ft - 1 bedroom - Sleeps 3 - 2 Large Twin Beds and 1 Twin Futon ### Run of the house, Non Smoking - Sleeps 3 - 2 Large Twin Beds ### View all photos for Gaku/Taku/Saki/Maki Japanese Western Style Corner Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/29cf3d76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gaku/Taku/Saki/Maki Japanese Western Style Corner Room with Open-air Bath Non-smoking - Sleeps 5 ### View all photos for Zen/Sen/Shin/Enn Large Japanese Western Style Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/fd8d41d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zen/Sen/Shin/Enn Large Japanese Western Style Room with Open-air Bath Non-smoking 10.0 Exceptional 1 review - Sleeps 6 ### View all photos for Sei/Rei/Kei/Kai Western Style Twin Room with Open-air Bath Non-smoking ![Premium bedding, down comforters, in-room safe, free WiFi](https://images.trvl-media.com/lodging/70000000/69750000/69748200/69748163/e381f92c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sei/Rei/Kei/Kai Western Style Twin Room with Open-air Bath Non-smoking - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-GEN-Hakone-Gora.h69748163.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-GEN-Hakone-Gora.h69748163.Hotel-Information) ## About the area Gora, a neighborhood in Hakone, is home to Gen Hakone Gora. Hakone Shrine and Mishima Sky Walk are notable landmarks, and the area's natural beauty can be seen at Hakone Gora Park and Ōwakudani. Don't miss out on a visit to Hakone Kowakien Yunessun. [Visit our Hakone travel guide](https://www.expedia.ca/Hakone.dx6128315) [View more Guest houses in Hakone](https://www.expedia.ca/Hakone-Guest-Houses.d6128315-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.24719%2C139.04001&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hmAgaILHXAgo3ZoaAgT405NTqBo=) 1300-238 Gora, Hakone, Kanagawa, 250-0408 ### What's nearby - ![神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山](https://images.trvl-media.com/place/6128315/368d8cc7-b867-4a91-bbbf-289cfeafa0fa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fuji-Hakone-Izu National Park 1 min walk \- 0.0 km - ![Hakone Gora Park showing a fountain](https://images.trvl-media.com/place/553248621563235364/b4f1a93e-f4e3-4565-a224-25d6156af173.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Gora Park 6 min walk \- 0.5 km - ![Hakone Open Air Museum which includes outdoor art, a fountain and street scenes](https://images.trvl-media.com/place/6202085/5798b208-c835-4f03-8a00-90826e318d4c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Open Air Museum 18 min walk \- 1.5 km - ![Hakone Kowakien Yunessun featuring a waterpark and swimming](https://images.trvl-media.com/place/553248621562274201/632091e1-efb2-41f2-9a3e-ecd5b94e22dd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Kowakien Yunessun 18 min walk \- 1.6 km - ![Ōwakudani which includes mountains](https://images.trvl-media.com/place/6202081/64de01c6-a57c-474a-9ffc-64f081056e59.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ōwakudani 3 min drive \- 1.3 km ### Getting around - Kowakidani Station 4 min drive - Hakone Gora Station 11 min walk - Haneda Airport (HND) 105 min drive ### Restaurants - 箱根餃子センター 14 min walk - fontana 20 min walk - Gora Brewery And Grill 9 min walk - Coffee Camp 12 min walk - 蕎麦 貴賓館 3 min drive ## About this property ### Gen Hakone Gora Upscale guesthouse remodeled in 2022 and located near Hakone Gora Park Located close to Hakone Kowakien Yunessun and Hakone Open Air Museum, Gen Hakone Gora has plenty to offer. Treat yourself to spa services, such as a body treatment or a massage. Stay connected with free in-room WiFi. Other perks include: - Free self parking and valet parking - A 24-hour front desk, an elevator, and a front-desk safe - Concierge services, smoke-free premises, and luggage storage Room features All guestrooms at Gen Hakone Gora have comforts such as private outdoor hot tubs and premium bedding, as well as thoughtful touches like air conditioning and smart speakers. Extra amenities include: - Spring water tubs, rainfall showers, and designer toiletries - 55-inch LCD TVs with Netflix, Hulu, and streaming services - Wardrobes/closets, separate sitting areas, and mini fridges ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/1919fa95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,818 reviews CA $636 CA $772 total Apr 13 - Apr 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/19000000/18670000/18662000/18661911/db83b5d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora Byakudan Ninohira - Free WiFi - Housekeeping 9.8 Exceptional 283 reviews CA $868 CA $965 total Mar 26 - Mar 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=18661911&PinnedHotelID=18661911&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate tub and shower, deep soaking tub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/25000000/24060000/24051800/24051762/bc750a03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gora Hanaougi Gora - 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Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Free covered valet parking on site ### Food and drink - Hosted evening meal available daily for a fee ### Family friendly - Mini-fridge ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) ### Spa - Body treatments - In-room massages - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk ### More - 1 building - 5 floors - Renovated entire property - August 2022 - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Spring water bathtub - Toilet with electronic bidet - Toothbrush and toothpaste ### Entertainment - 55-inch LCD TV with satellite channels - Hulu - Netflix - Smart speaker - Streaming services - Tablet computer ### Food and drink - Coffee/tea maker - Electric kettle - In-room dining only - Mini-fridge ### More - Air conditioning (climate-controlled) - Heating (climate-controlled) - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Meals are not included in the half-board rate for children age 3 and younger. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Child's Club Card: JPY 1650 per night, (up to 3 years old) We have included all charges provided to us by the property. The mandatory club card fee comprises the room fee charged to children, collected at check-in. This fee does not include half-board meals. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Set meals are served in guestrooms only (no menus or public dining) ### Property is also known as Gen Hakone Gora Hakone Gen Hakone Gora Guesthouse Gen Hakone Gora Guesthouse Hakone ## Frequently asked questions ### Is Gen Hakone Gora pet-friendly? ### How much does it cost to stay at Gen Hakone Gora? ### How much is parking? ### What time is check-in at Gen Hakone Gora? ### What time is check-out at Gen Hakone Gora? ### Where is Gen Hakone Gora located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gen Hakone Gora Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 91 8 - Good 7 6 - Okay 3 4 - Poor 1 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Andrew Nov 19, 2025 Liked: Cleanliness, staff & service, amenities Wonderful staff, who were extremely courteous and helpful. ##### Andrew Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### nicholas Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities We've traveled the world, and this is the best hotel I've ever stayed at. Truly a wonderful location and delightful staff. ##### nicholas Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Nicholas Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great private onsen and very friendly and helpful staff ##### Nicholas Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Brian May 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful Mountain View, friendly staff that caters every detail of your stay. Nice rooms, comfortable beds and the porch onsen is amazing. ![Balcony view ](https://a.travel-assets.com/ugc/hotel-reviews/26d06ebe-050e-4a1d-9e98-97b9e2f35097-1748242384543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brian Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Mitsue Nov 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The view from the balcony and the private bath was amazing and everything was over the top! Highly recommended. ##### Mitsue Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Raymundo May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean and amazing place. If you like traditional japanese with a modern look. This is the place to stay ##### Raymundo Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### steven Apr 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel with great service and staff. Highly recommend. ##### steven Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Claireen Joy May 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing! The views were breathtaking and our experience was overall wonderful! ##### Claireen Joy Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Kyle May 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff! ##### Kyle Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Ashley May 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a lovely, peaceful experience with great, welcoming staff. If you're coming from a faraway place and want to build in time to adjust to the time change (like we did), I suggest you begin your Japan adventure here. ##### Ashley Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Lai King Sep 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were so nice and helpful. They were excellent. ##### Lai King Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Jason Dec 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was so nice and polite and truly felt like an extraordinary experience. Onsen was truly magical and charming. View of the mountains was breath taking. Recommend longer stays next time instead of one night. Will visit again. Until next time. ##### Jason Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### YING Apr 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I’m impressed by their staff! Dedicated team members! They take care of your requests like a second! The hotel is the cleanest room I ever seen in Hakone. It’s next to Hyatt Regency and Hakone 白檀！We will definitely come back to this hotel next time! The hotel also has the free shuttle and taking you to anywheres! ##### YING Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Robert Jan 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hakone This was by far the most luxurious ryokan I've stayed before in Japan. I loved the spaciousness of the room along with the private onsen bath I had access to. In addition, the public bath was also clean and in good condition. The service I received here was top notch. ##### Robert Stayed 2 nights in Jan 2024 Verified ### 10/10 Excellent #### Yuling Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service is awesome. Provide shuttle services to train station. They have great vegetarian for breakfast and dinner but need to let them know in advance. Provide drinks and snacks in the evening. Love the room and onsen. ##### Yuling Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### Winnie Kit Ching Oct 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay in Hakone The service was really good. They provided shuttle to train stations. They even arranged drop-off of our luggage to train station so that we didn’t have to carry them with us while sightseeing. We asked recommendations for lunch, they even drove us to the restaurant. They made us feeling very welcome. The hotel is in a quiet place, good for relaxing. The room is very spacious. They serve the guests with welcome tea when check in and free drinks from 8 to 11 pm. I would recommend this hotel. ##### Winnie Kit Ching Stayed 1 night in Oct 2023 Verified ### 8/10 Good #### Yuen Aug 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is very small if you don't already know. We stayed here for two nights. Dinner and breakfast were served in the room. Food quality was excellent despite there were one or two things that we didn't like but it was truly our own issue. Bathhouse for Onsen is located in Level B1, it was pretty small. We decided to use the in room Onsen tub for the entire time we stayed. Service was good, I had been to better another Onsen hotel with better service. We felt like this place is missing something perhaps a garden ##### Yuen Stayed 2 nights in Aug 2023 Verified ### 10/10 Excellent #### Matthias Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Fantastic experience and wonderful service ##### Matthias Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Jack Oct 29, 2025 Liked: Cleanliness, staff & service Clean room.attentive staff ##### Jack Stayed 2 nights in Oct 2025 Verified ### 8/10 Good #### Wai Lam Jul 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities nice hotel ##### Wai Lam Stayed 2 nights in Jun 2023 Verified ### 10/10 Excellent #### Jane May 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location. Foods are great. ##### Jane Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Tina Jun 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing! One of our favorite properties of all time ##### Tina Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Sudipta Jan 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent all around ##### Sudipta Stayed 3 nights in Oct 2024 Verified ### 10/10 Excellent #### Shelley Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice ##### Shelley Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Scott May 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved it. 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