Rooftop pool

Reviews of Paradise Grand Cruise

5 out of 5
Paradise Grand Cruise
Tuan Chau Marina, Ha Long, Quang Ninh

Reviews

9.8

Exceptional

Rating 10 - Excellent. 7 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Senthil

Stayed 1 night in Apr 2024
Response from Paradise Grand Cruise Management Team on May 8, 2024
Dear Valued Guest,It's such an honor to have you on board and to receive your positive feedback on our property.We're happy to hear you had a wonderful time on the cruise and that our efforts to deliver outstanding services paid off.We look forward to an opportunity to welcome you back to enjoy the amazing landscape in Vietnam. Warm regards,

10/10 Excellent

Steven

Stayed 1 night in May 2024
Response from Paradise Grand Cruise Management Team on May 8, 2024
Dear Mr. Steven,Thank you so much for your kind feedback on your experience on our cruise!We're delighted to know you're satisfied with the excursions and services delivered during the trip.We hope to see you again soon in Vietnam for another fantastic vacation.Best regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault the cruise or the staff who were brilliant.. But if you get up early to marvel at the views of a world UNESCO heritage site your going to be extremely disappointed and annoyed to see a HUGE amount of floating rubbish deposited by boats of all kinds including the boats that brought you there..!! We did see one small boat attempting to clean up some rubbish with a small net with very little impact. Please Vietnam look after your UNESCO site a lot better than you are.
Stayed 2 nights in Apr 2024
Response from Paradise Grand Cruise Team on May 2, 2024
Dear Mr. Michael,Thank you for sharing your experience with us. We truly appreciate your kind words about the cruise and the brilliant staff.We are genuinely sorry to hear about the disappointment and frustration you felt upon encountering a significant amount of floating rubbish in the area. We share your concern, and we understand the importance of preserving and protecting this iconic location.We will certainly address this issue with the relevant local authorities and work towards ensuring better protection and preservation of the area. Your feedback is extremely valuable, and it will help us in advocating for the responsible management of this UNESCO site.We hope that we will have the opportunity to welcome you back in the future to experience a more positive and pristine environment at this remarkable location. Thank you for choosing to cruise with us!Best regards,

10/10 Excellent

Richard

Stayed 2 nights in Mar 2024
Response from Paradise Grand Cruise Management Team on Apr 10, 2024
Dear Sir,Thank you for your kind feedback on our cruise!We're delighted to know that you had a wonderful experience and I hope this will become a long-lasting memory in your life.We hope to see you in Vietnam soon for another fantastic adventure.Best regards,

8/10 Good

Cian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from Paradise Grand Cruise Management Team on Mar 27, 2024
Dear Sir,Thank you for your positive feedback! Should you have more thoughts to share or any suggestions for service improvements, please don't hesitate to share with us.Best regards,

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Paradise Grand Cruise Management Team on Feb 28, 2024
Dear Valued Guest,Thank you so much for your genuine feedback about your experience on our cruise!We are delighted to know that you had a satisfactory experience.We hope to see you again in Vietnam for another amazing experience in our country.Best regards,

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paradise Grand Cruise Team on Jan 12, 2024
Dear Ms. Abby,Thank you so much for your positive feedback.We're glad to know you enjoyed the cruise.Hope we'll have another chance to welcome you back soon.All the best.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Paradise Grand Cruise Team on Nov 20, 2023
Dear Madame,We're grateful for your positive feedback on your experience with our cruise. We hope we have more opportunities to welcome you back to Vietnam in the near future.We wish you all the best.