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Reviews of Halong Phoenix Cruiser

3 out of 5
Halong Phoenix Cruiser
Marina Tuan Chau Port, Ha Long, Quang Ninh

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob Kuchera, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cruise!!!
overall this was a great cruise and place to stay. the room was clean and food was very good.

8/10 Good

G, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional service, very nice rooms
We used hotels.com to book our 1 night boat trip in Halong Bay. A bit skeptical at first, we confirmed everything over the phone and it worked out well. The company was very professional, and the boat was nice with 10 cabins, an eating area and a sundeck. Meals are included (except drinks), and they serve a ridiculously large portion of fantastic food. Rooms were very comfortable for a boat. There was surprisingly wifi, but it didn't work all that well (understandable; we didn't expect there to be any).
Response from Sales Executive on Jul 9, 2016
Dear Valued Customer, Thank you so much for your good review about our services on Hotels.com. We are very happy to know that you enjoyed the trip and had a great time. We wish you all the best and looking for the next chance to serve you on board again. Once again, thank you very much !

8/10 Good

David, Kinver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 day cruise
Great trip, magical place, friendly crew with great fresh food and many many meals!
Response from Sales Executive on May 28, 2016
Dear Mr.David, Thank you so much for taking time to share with us your experience on Halong Phoenix Cruiser. We are very happy to know that you really enjoyed the trip with us. It gaves us the big motivation to try more and more in the future. Hope to welcome you on board again ! Wish you all the best.

6/10 Okay

CHINGSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置標示錯誤
地圖標示的點是錯誤的，讓我找了許久。有專車接送服務也沒寫清楚，

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción, el guía de turistas de lo mejor!
Increíble el lugar pero lo que lo hace mejor es el servicio de la gente, en especial del guía de turistas Vuong, muy amable y siempre dispuesto a ayudar, eso hace que el viaje sea único!!!

10/10 Excellent

Ana Monica M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso crucero
Fue un crucero espectacular y la comida muy buena y abundante

10/10 Excellent

yunmi, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은경험
객실은 좁고 에어컨도 너무 낡았고요 나머지일정은 마음에들었어요 저는음식도이l입맛에잘맞았어요
Response from General Manager on Oct 5, 2016
Thank you so much for giving us a wonderful review. Hope to have chance to welcome you on board again. Wish you all the best ! Best Regards, Phuong Le - Sales Executive

8/10 Good

Ivan

Liked: Cleanliness, staff & service
Response from General Manager on Sep 8, 2016
Dear Ivan, Thank you so much for giving us your services evaluation. We are looking for the next chance to welcome you on board again. Wish you all the best !

10/10 Excellent

Aricyu, Japan,Osaka

Liked: Staff & service, property conditions & facilities
ハロン湾クルーズで1泊するなら
ハロン湾クルーザーで1泊するならリーズナブルなクルーザーでした。 ホテルスタッフもとてもフレンドリーで、昼にチェックインしてから程よくイベントを組んでくれているのでどれも楽しめました。 ビーチや展望台のある小島へのクルーズやカヤックに乗る機会もあったり、夜はイカ釣り、次の日の朝は鍾乳洞のある島 へ行って中の案内もして貰えました。 あいにくクルーザーの部屋は狭く、内装も少し古かったのが残念でしたが私は価格相応かなぁと思いました。 食事はシーフードやベトナム料理、一部洋風なものもあって良かったです。
Response from Phuong Le - Sales Executive on May 9, 2016
Dear Valued Customer, Thank you so much for taking time to share with us and other travellers your experience on Expedia.com We are highly appreciate your nice words about our services. We are looking for welcome you on board again. Thank you so much !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geweldige ervaring!
Ik kreeg na het boeken meteen een mailtje van Halong Phoenix cruiser met vragen over dieet etc. De volgende dag werd ik opgehaald bij mijn hotel in Hanoi, ik moest voor de heen en terug reis 20 dollar betalen. de reisleider was een vriendelijke man. Aan boord verliep alles soepel, de kamer was klein maar netjes met een fijn bed en prima badkamer. Het eten was echt geweldig! Ik ben vegetarier en kreeg zoveel verschillende gerechten tijdends de twee lunches en het diner, echt heerlijk! De bamboe boot, de grot en de kookles waren ook leuke ervaringen. Eigenlijk was alles meer dan goed!
Response from Sales Executive on Jul 9, 2016
Dear Valued Customer, Warmest greetings from Halong Phoenix Cruiser. That is great to hear from you and receive your wonderful valuation on Hotels.com Your very nice words give us the big motivation to try more and more in the future. We are looking for the next chance to welcome you on board again. Wish you all the best

6/10 Okay

giuliano, sao paulo

Liked: Room comfort
Disliked: Property conditions & facilities
escolha razoavel
Bom pelo preço, mas podia ser melhor se os atendentes fossem mais animados e prestativos. A comida é media. Como o clima nao estava bom, acho que a atmosfera ficou prejudicada.
Response from Sales Executive on Jul 9, 2016
Dear Valued Customer, Thank you so much for taking time to review us and choosing our services. We are looking for the next chance to welcome you on board again and show you our efforts in the future. Oneagain, thank you so much and wish you all the best !

10/10 Excellent

Gonçalo, Porto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Halong Bay
The company started by picking everyone in Hanoi before heading to Halong. The tour guide (whose western name was "Peter") was probably the best one we encountered throughout our visit to Vietnam. Really great job! 4 hours later we get on the boat and find that the room was nice and the food was amazing. After reading many things in the Internet we were afraid that the food would a problem but it was actually the opposite. Everything was freshly and beautifully cooked. The views are obviously fantastic. The staff was nice and helpful and we did a lot of activities (kayak, squid fishing, cooking classes). The only two things that weren't perfect: - very hard mattress - the bathroom would flood very easily when taking a shower. Everything else was 5 stars!
Response from Sales Executive on Apr 30, 2016
Dear Goncalo, Thank you so much for spending your precious time to review us on TripAdvisor. We are very happy to hear from you and look for the next chance to welcome and serve you on board. Hope that other friends from around the World will find your review inspiring ! Best Regards, Phuong Le - Sales Executive of Halong Phoenix Cruiser