Forfaits vacances – Gunungputri

❤️

I stayed at this hotel with my partner for three nights, and unfortunately, our experience was very disappointing. First of all, despite my Gold status and VIP access from HOTELS.com, the hotel refused any upgrade, claiming that only ACCOR chain “corporate” members are entitled to this privilege, even though suites were available. I sent several messages to HOTELS.com and to the hotel chain, as my Gold status clearly grants me an upgrade when a room is available. This policy had been confirmed to me, yet the hotel still refused. I am also disappointed with HOTELS.com, which did not respond adequately to my requests to resolve this issue. We were initially placed in a very noisy room and requested a quieter one. The room offered was a connecting room. Between the first and second night, loud construction work began, making our stay extremely uncomfortable. Between the second and third night, a strong paint smell forced us to change rooms a second time. Other issues added to this poor experience: - Coffee machine not working, with long delays before it was fixed - Television not connected (photographic proof provided) - Room service: food arrived cold Overall, this is far from the experience one expects from a 5-star hotel. After staying in many hotels of this category, this is the first time I have encountered such poor service. I do not recommend this hotel and hope management will take measures to improve the quality of its services.

The staff are all kind, friendly. Room is very clean and well maintenance. Shopping mall is connected to the building so easy to do shopping and dining and Grand Indonesia is very close where you can buy branded items. Gym and pool are clean too. Wash and dryer are new which helped cleaning my clothes. The breakfast is a little disappointing for the selection of menu for this pricing. Wish to have more side dish options to eat with rices. Also, this hotel lobby is not listed of the grab pick-up-point. So every time you have to deal with drivers.

2 ème nuit au FM7 au retour d'un séjour de 3 semaines en Indonésie. Toujours aussi satisfaite de l'hôtel. La navette aéroport fonctionne parfaitement..Le personnel est accueillant et serviable. Nous avons eu une chambre propre, immense "chambre premier " . Nous avons pu profiter de l'espace piscine , sauna , bain à bulles . Nous n'avons cette fois pas pu prendre le petit déjeuner à l'hôtel car départ de l'hôtel dans la nuit (2 h)