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Reviews of Wyndham Garden Lake Guntersville

3 out of 5
Wyndham Garden Lake Guntersville
2140 Gunter Avenue, Guntersville, AL

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 82 out of 1003 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Barbara

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
LOUD LOUD LOUD — it’s as though the highway traffic is IN YOUR ROOM. The room was inexpensive but WHOA — nobody could sleep in the room.
Stayed 2 nights in May 2024
Response from gsm on May 21, 2024
Again we moved you to the lakeside trying to accommodate you, but you just couldn't be accommodated.

10/10 Excellent

glynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean. The elevator was shabby, and not clean.
Stayed 1 night in May 2024
Response from gsm on May 21, 2024
Thank you Glynda we're working on this issue

10/10 Excellent

Hilary

Business traveller, Travelled with group
Great hotel only complaint is you can hear a lot of the traffic at night. This is because there is an intersection right where the hotel is located.
Stayed 1 night in May 2024
Response from gsm on May 16, 2024
Thank you Hilary have a great day

6/10 Okay

Thomas

On a nice lake.
Stayed 2 nights in Apr 2024
Response from gsm on May 14, 2024
Thank you Thomas

6/10 Okay

Jennifer

I didn’t like the same breakfast everyday.
Stayed 4 nights in May 2024
Response from gsm on May 13, 2024
Our apologies Jennifer

4/10 Poor

Michael

I was put on the street side and it is very noisy all day and night. Did not get much sleep. The fitness center was also closed.
Stayed 5 nights in May 2024
Response from gsm on May 10, 2024
Our apologies but your reservation was on the parking side. We are patiently waiting for our new equipment to go in the fitness center

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was Quite a ways From the bar and as soon as we would open our door we could hear the band . They was way to loud. We walked To the bar and went back to our room. Besides Being Way too load( we couldn’t even talk To each In there ( It was screaming) . It was over crowded with locals Haveing nowhere To even set . In the past When we Have stayed ,The bar had a different name And was much nicer then . Breakfast was Fair . I had The country taters. , sausage and biscuits and gravy. It was very good. But my husband had. The taters. (He agree was great ). The ham was not just sweet but very sweet and the scrambled eggs wasn’t cooked Well Enough He only ate the country fries . The stairs to The piers could use More night time lighting . These are Not deal breakers. For me. More like suggestions for improvement .
Stayed 1 night in May 2024
Response from gsm on May 6, 2024
Thank you Lee we are addressing these issues. We hope to see you soon

4/10 Poor

David

Stayed 2 nights in May 2024
Response from gsm on May 9, 2024
Thank you David

8/10 Good

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Right on the lake for a great view!
Stayed 1 night in May 2024
Response from gsm on May 6, 2024
Thank you Stephanie have a great day

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
We absolutely loved the Breakfast!!!! The hotel being right on the lake was a plus! Beautiful But the Parking was terrible, we had to park in the convienant stores parking lot because there was not any where for us to park. We were in Guntersville for our sons baseball tournament and we had ball all day n come back to the Inn and couldn’t find any where to park. We were tired and had to deal with that!
Stayed 2 nights in Apr 2024
Response from gsm on May 3, 2024
Thank you Jacqueline have a great day

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here!
Stayed 1 night in Feb 2024
Response from gsm on May 3, 2024
Always great to see you.

8/10 Good

Lucretia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view is nice but the hotel is located very close to a busy street so it is noisy.
Stayed 1 night in Apr 2024
Response from gsm on May 3, 2024
Thank you Lucretia have a great day

8/10 Good

Venessa

Travelled with family
Liked: Staff & service
The view is great. Property needs some cleaning in stairways. Room was clean and bed was comfy. Don't plan to sleep in as the noice from housekeeping cards and luggage is loud. Room was quiet at night. Breakfast selection is really limited. Staff was great. Hotel is on the corner of a busy intersection, not a quaint location.
Response from gsm on Apr 23, 2024
Thank you Vanessa we are addressing these issues

4/10 Poor

Darius

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
This place was dirty and unkept. The floors had stains all over them and spider webs on the ceilings with spiders in there broken toliet paper dispenser it was very low down place to stay.
Stayed 1 night in Apr 2024
Response from gsm on Apr 22, 2024
We are questioning if your talking about our property, after checking the room you were in, we didn't find these things wrong in that room. Thank you have a great day

10/10 Excellent

myra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! Super friendly staff and very clean. Will definitely stay here again
Stayed 1 night in Apr 2024
Response from gsm on Apr 22, 2024
Thank you Myra have a great day

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The sheets were stained and roaches in the bathroom. It was run down and nothing like the photos. But the beds weren’t uncomfortable and the front desk and staff friendly. There was a Publix across the street so after buying lysol we chose not to switch hotels. The view is ok but if your going to Guntersville for some reason try the Lodge at the state park instead or somewhere else.
Stayed 3 nights in Apr 2024
Response from gsm on May 3, 2024
We are addressing these issues

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a beautiful view of the lake!
Stayed 1 night in Mar 2024
Response from gsm on Apr 22, 2024
Thank you Tina have a great day

10/10 Excellent

Pamela W

Travelled with family, Travelled with pets
The staff was wonderful. The rooms were clean & surprisingly sound proof. We could not hear the traffic from 431. The sheets soft & mattress comfortable. The river view was great & the piers were nice. We enjoyed watching the minnows being chased around the piers.
Stayed 1 night in Apr 2024
Response from gsm on Apr 22, 2024
Thank you Pamela have a great day

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from gsm on Apr 22, 2024
Thank you Danny have a great day

10/10 Excellent

karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking spaces were to narrow
Stayed 1 night in Mar 2024
Response from gsm on Apr 2, 2024
Thanks for letting us know have a great day

2/10 Terrible

D

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy and the lady at the front desk needs to remove herself from hospitality, the steps are disgusting and a hazard, the towel rack fell off the wall just by putting a towel on it, we refused to go barefoot in the rooms the floors were so dirty, the hotel breakfast was sub par at best. It was a nicer hotel 25 years ago. It’s really a shame. Lastly the fitness center was closed the whole time but nobody ever knew why? It’s hard to believe all 10 machines in there didn’t work?
Stayed 3 nights in Mar 2024
Response from gsm on Apr 1, 2024
We apologize for any inconvenience you may have had during your stay. Our fitness center has been closed for repairs.

10/10 Excellent

Allyson

Liked: Property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from gsm on Apr 1, 2024
Thank you Allyson

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and view!
Stayed 2 nights in Mar 2024
Response from gsm on Apr 1, 2024
Thank you Andrew

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We left without even unpacking..tried to get my money back but the front desk employee said that they needed a call from Expedian since was had booked the hotel through you..i was there to take my grandson on a fishing trip and he had such anciety about the room that we had to leave and pay for another hotel same night..we never unpacked and were not in the room but maybe 15, 20 minutes
Stayed 1 night in Mar 2024
Response from gsm on Apr 2, 2024
I spoke with you yesterday and took care of this matter. Have a great a day

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff at the time I checked in. She made sure I understood the lay out of the property since this was my first time at this hotel. Everyone I ran into said hello, how are you, have a great day. I would stay there again when business brings me back to the area.
Stayed 1 night in Mar 2024
Response from gsm on Mar 28, 2024
Thank you Gina, have a great day

4/10 Poor

Jerry

Stayed 1 night in Mar 2024
Response from gsm on Apr 22, 2024
Apologies for any issues you may have had

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from gsm on Mar 26, 2024
Thank you Michael

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from gsm on Mar 26, 2024
Thank you Daniel

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was nice and beds were comfortable
Stayed 1 night in Mar 2024
Response from gsm on Mar 25, 2024
Thank you Kevin

10/10 Excellent

Terry, Hoover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for one night or more.Full free breakfast buffet.also the restraunt also serves dinner.The best thing about it was the shower water pressure .It was just so invigorating.If your going to be in Gunyersville for a few days I highly recommend this place
Stayed 1 night in Mar 2024
Response from gsm on Mar 19, 2024
Thank you Terry

10/10 Excellent

Angela

I love the lakeside view and it’s relaxing..
Stayed 1 night in Mar 2024
Response from gsm on Mar 18, 2024
Thank you Angela

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff were very friendly.
Stayed 1 night in Mar 2024
Response from gsm on Mar 19, 2024
Thank you Jenny

10/10 Excellent

Leigh, Milan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it was right on the lake. The bar had live music and the breakfast the next morning was great!
Stayed 1 night in Mar 2024
Response from gsm on Mar 19, 2024
Thank you Leigh

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from gsm on Apr 8, 2024
Thank you Douglas have a great day

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gsm on Mar 19, 2024
Thank you Kevin

4/10 Poor

Kellie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive - Good breakfast, beds comfortable. Negative - Room was unclean, debris on floors, mold in tub, toilet leaking at base, dirty walls, toilet slow flushing, tv sound intermittent, room phone dirty, bar does not service tables nor provide food, cigarette butts covered parking area, outdoor security camera lines cut, many patrons stand outside of rooms smoking and drinking alcohol. Noise from road traffic very loud inside room, room door would not shut without excessive force. Front desk staff not engaging.
Response from gsm on Mar 10, 2024
We are addressing these issues. Have a great day

6/10 Okay

Keltsie

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall the stay was satisfactory. But there was definitely room for improvement! Beds were very comfortable and clean. But the sitting bench and floor was not clean at all!!
Stayed 1 night in Mar 2024
Response from gsm on Mar 10, 2024
Thank you for letting us know about these issues. We are working on those. Have a great day

8/10 Good

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, could use a little updating though. We loved the bar downstairs.
Stayed 2 nights in Mar 2024
Response from gsm on Mar 4, 2024
Thank you Malinda, we're still waiting for delivery to finish up our updates

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from gsm on Feb 29, 2024
Thank you Stephen have a great day

6/10 Okay

Bruce

Stayed 1 night in Feb 2024
Response from gsm on Mar 25, 2024
Thank you Bruce

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very noisy, smelled like stale cigarette smoke, and was in very poor condition.
Stayed 1 night in Feb 2024
Response from gsm on Feb 26, 2024
We are checking into this matter. Have great day

6/10 Okay

Betsy

Business traveller
Staying by Lake Guntersville
I decided to stay at the Wyndom in Guntersville because it was a few miles and minutes from the place I was to meet. It was nice and comfortable for an older hotel. They served a nice breakfast also.
Stayed 1 night in Feb 2024
Response from gsm on Feb 21, 2024
Thank you Betsy have a great day

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a convenient location and I had no issues. Didn't feel unsafe.
Stayed 2 nights in Feb 2024
Response from gsm on Feb 19, 2024
Thank you Gregory have a great day

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfront very nice
Stayed 2 nights in Feb 2024
Response from gsm on Feb 19, 2024
Thank you Thomas have a great day

10/10 Excellent

Tabitha

Stayed 2 nights in Feb 2024
Response from gsm on Feb 21, 2024
Thank you Tabitha have a great day

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!!
It was a wonderful stay. I would suggestmay a remodeling ofthe elevator and a fresh coat of paintàs the hotel looked well worn, and the walls are thin in an adjoining room, but overall the room looked good, the staff were friendly and the scenery was beautiful.
Stayed 1 night in Feb 2024
Response from gsm on Feb 19, 2024
Thank you Tim have a great day

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from gsm on Feb 21, 2024
Thank you William have a great day

4/10 Poor

Joseph, Fairfax

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is a dump. The room was dirty and there was poop in the toilet when I arrived. GROSS!! Staff was very nice though
Response from gsm on Feb 19, 2024
Thank you for letting us know Joseph, we're checking into this matter. We're very sorry for your inconvenience. Have a great day.

8/10 Good

Kevin

Stayed 1 night in Feb 2024
Response from gsm on Feb 19, 2024
Thank you Kevin have a great day

8/10 Good

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from gsm on Feb 21, 2024
Thank you Deidra have a great day