Aerial view
Check availability

Reviews of GuiLin HeShe Hotel

3.5 out of 5
GuiLin HeShe Hotel
Fang Lianchi Side, Reed Flute Cave, Guilin, Guangxi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 6 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tranquil location by the lake, great break from the stress of the city. Can go hiking up the mountain or biking along the river. Hotel will lend the bike for free. Warm and accommodating staff. Best to get a lake view room. Classic decor. Rooms are clean too. Three floors no elevator. While the hotel has a picturesque lakeside restaurant that serves Chinese and some Western food for lunch and dinner, there're a lack of shops and restaurants in the area. Guests will have to go to the city centre, which is about a 20-min car ride. Overall pleasant experience. Had suggested adding a fridge in the room and a convenience store. Will recommend and return.
Stayed 2 nights in Jan 2019
Response from Yuki on Feb 1, 2019
Dear our guests, Thanks for your sharing these experience to us. And we looking forward to your next coming soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel near the flute caves
Great boutique hotel near the flute caves. Its about a 20 RMB taxi ride to the downtown so not that bad. The room was clean and service great. The staff was extremely nice and helpful except their travel agent/concierge who tried to sell us on extra un-needed services. There are a ton of travel agents in town so we booked with one of them. They have a car service that will pick you up at the airport for 100 RMB which after checking is cheaper then didi and taxi. Our room was nice with a huge tub and amazing view. The only recommendation is to get one on the second level because the first is on a pathway. Not a deal breaker but wanted to note. If you are looking for a nice hotel near but not in the city this is it.
Stayed 3 nights in Sep 2018
Response from Yuki on Oct 6, 2018
Dear our valuable guest, Thanks for your sharing these experience to us. And hope you have a great time in China. Also,we are looking forward to welcome your next coming. Thank you. Best regards Yuki

10/10 Excellent

RH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near to scenic places of interest
There is a place of I retest just outside the hotel at about 150m distance. Hotel is in a small village with many smaller hotels as well. There is a small beautiful pond just by the hotel. Please is quiet and beautiful.
Stayed 3 nights in Jun 2018
Response from Yuki on Jul 3, 2018
Dear our valuable guest, Thank you so much for your sharing these experience to us. And hope you have a great time in Guilin. We are looking forward to your next coming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
I stayed at this hotel for about a week, the room was clean and staff was friendly and very helpful!
Stayed 6 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位於景區，環境非常優美舒適！酒店的老闆娘和員工們都很熱情有禮，是一間非常有人情味的酒店，下次再來桂林必定會再入住！
Stayed 1 night in May 2019
Response from Yuki on Jun 19, 2019
感谢您的支持，我们期待您的再次光临哦……

10/10 Excellent

Wai Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完全滿意
酒店努力型造舒適享受氣氛是成功的，酒店內各個空間都刻意設計。房間好大，標準的有400尺，完全感受到中國特色酒店是成功的。
Stayed 1 night in Nov 2018
Response from Yuki on Nov 22, 2018
亲爱的客人， 感谢您对我们的支持和鼓励。我们将不断努力做好，期待您和家人的再次光临！

8/10 Good

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
很美妙的民俗体验
酒店在景区附近 前面有个湖 环境极好 但就两个大的问题：1.店主人总是忘记这个忘记那个；2.没有电梯，对老人来说不是很方便
Stayed 2 nights in Sep 2018
Response from Yuki on Oct 10, 2018
亲爱的客人，非常感谢您和家人入住桂林和舍酒店。您提到的问题对我们非常重要，我们会针对您提到的问题自我反省，不断提高员工的办事效率。或许您也可以来电告诉我们是哪位员工记性不好。我们一定会督促他（她）。另外您提到的电梯问题，可以在订房时候多与我们沟通，对于老人来说，我们可以安排一楼的房间。行李也有小管家帮忙拿。再次谢谢您和家人的提出的宝贵意见，我们将会不断努力和改善，让您在下次光临时一定会不负期望哦。