Guerreiro Statue Tours and Activities

Excellent hotel in a very happening area of the city. Room was very nice; breakfast was pretty good. Staff was super helpful and friendly. There is a cute plaza outside the hotel with bars and cafes. Hotel 5-10 minute walk to all the fun parts of the city. Will definitely stay here again if I go to Lisbon.

This was the first time we were traveling to Portugal and we decided to stay at Eurostars Universal Lisboa due to cleanliness and location. The hotel was near a train station and a fairly large shopping mall. It wasn't as close to the downtown area or the major tourist sites but the big aquarium is also nearby. It was about 10 min car ride to downtown so not a big deal and it meant we were away from major crowds or noise. The room was clean and well lit due to the large windows. The shower was bright and large with a rain shower which was amazing. I do wish the room had was more desk space and a dedicated area for the suite case rather than a narrow closet suite case stool. If you're traveling with more than a carry-on for two people, it will feel a little cramped. The large windows were nice but not super well sound-proofed given we could hear cars driving by and any loud people/vehicles really clearly. The rooftop pool bar area was really nice, but the pool is pretty small so don't expect to do more than a nice float. There is a fitness facility as well. The staff were very friendly and nice. The front desk staff were very lovely and the cleaning crew were also very lovely. We had some confusion when the bar staff told us that the restaurant opened at 7:30PM for dinner but there was an event booked so when we arrived at 7:30PM, we were told we couldn't eat there. I would recommend this hotel for weekend travellers who don't mind not being in downtown.

The service here was amazing Joana the manager goes above and beyond, as does its sister hotel, where you can also use the facilities. Free stocked fridge, whats app communication throughout the stay. A free breakfast during the stay. Everything you could need and more. Joana the manager is exceptional and it may seem weird to put this above the room itself but she made the stay amazing for us.