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Reviews of Hotel Suerre

3.5 out of 5
Hotel Suerre
Calle principal, Guapiles, Limon

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 221 reviews" "
Rating 8 - Good. 73 out of 221 reviews" "
Rating 6 - Okay. 22 out of 221 reviews" "
Rating 4 - Poor. 5 out of 221 reviews" "
Rating 2 - Terrible. 5 out of 221 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La mejor hotel en Guapiles, no se comparar a ningún otro lugar. Desayuno buffet, piscinas, gymnasio grande, y los cuartos son decentes.
Stayed 1 night in Apr 2024

10/10 Excellent

Kit Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was comfortable. The swimming pool and the activity center were great.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Fantastic pool to use Restaurant very good too
Stayed 1 night in Mar 2024
Response from Leidy Pérez on Mar 27, 2024
Good morning dear Sharon, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment. Best Regards

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is great and so is the staff!
Stayed 4 nights in Dec 2023
Response from Leidy Pérez on Feb 19, 2024
Good morning dear Miguel, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment. Best Regards

10/10 Excellent

Colin, Markham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Dec 2023
Response from Leidy Pérez on Feb 19, 2024
Good morning dear Colin, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment. Best Regards

8/10 Good

Colin, Markham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best hotel facility in town.
Stayed 3 nights in Dec 2023
Response from Leidy Pérez on Feb 19, 2024
Good morning dear Colin, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment. Best Regards

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY!
Hotel Suerre is a beautiful and comfortable hotel. The rooms and grounds are spotlessly clean and the included breakfast buffet was excellent. The photos on their website don't do the hotel justice. We were pleasantly surprised at how modern, quiet and clean the rooms were. The front desk and restaurant staff were all helpful and kind, as well.
Stayed 1 night in Dec 2023

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great place with one exception… The old beds.
Hotel is awesome. Pool, gym, sports center, game room, restaurants, bars, casino. Great place with one exception - the beds are very old and very uncomfortable. People are really nice, I love this place. If the replaced all of the old mattresses it would be a top hotel. I hope they do.
Stayed 2 nights in Dec 2023
Response from Leidy Pèrez on Dec 6, 2023
Good morning dear Anonymous, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment.We hope to have your visit again.Best Regards!

10/10 Excellent

Kenry

Stayed 2 nights in Nov 2023

10/10 Excellent

federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo, todo bien. Buena opción en ruta hacia el Caribe.
Stayed 1 night in Oct 2023
Response from Leidy Pérez on Nov 6, 2023
Buenos días estimado Federico, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario. Esperamos contar con su visita nuevamente. Saludos Cordiales!

8/10 Good

Lewin

Travelled with family and small children
Liked: Cleanliness, staff & service
We really enjoyed the playground and adult pool facilities. Unfortunately, there was lots of iguana poo on the playground which we asked to be removed. The kids pool was pretty dirty as well. Some staff was really nice! The breakfast we did not like as of choice and taste but I guess that very subjective. The gym access was a plus for me but overall there was lots of noise from gym and it’s classes.
Stayed 2 nights in Oct 2023
Response from Leidy Pèrez on Oct 30, 2023
Good morning dear Lewin first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement.We hope to have your visit again.Best Regards!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean property
Stayed 1 night in Sep 2023
Response from Leidy Pèrez on Sep 16, 2023
Good morning dear Brian, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment.We hope to have your visit again.Best Regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access to Tortuguero via Pavona
Central location to visit Tortuguero via Pavona (1 hr drive ea way). Pleasantly surprised with spacious, clean, comfortable rooms, well taken care of grounds, access to olympic size pool/exercise studio, etc. Highly recommend for families! Hot, robust CR breakfast to add
Stayed 2 nights in Jun 2023
Response from Leidy Pèrez on Jun 26, 2023
Good morning dear, first of all thank you for your visit, for all the hotel staff it was a pleasure to serve you, we appreciate you taking the time to issue your comment. We hope to have his visit again. Kind regards!

2/10 Terrible

Joe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is set on taking advantage of their customers. They try to charge me three times for the same girl twice real speedy once when I checked in and then double the price the day I was leaving hotel is nice but the management is horrible. All they want us to swipe your credit card they don't care where winter how just give us the plastic.
Stayed 1 night in Jun 2023
Response from Leidy Pèrez on Jun 12, 2023
Good morning dear Joe, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement.We hope to have your visit again.Best Regards!

10/10 Excellent

Carl, Escazu

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, the best in the area
Stayed 1 night in May 2023
Response from Leidy Pèrez on May 31, 2023
Good morning dear Carl, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment.We hope to have your visit again.Best Regards!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Leidy Pèrez on May 30, 2023
Buenos días estimado Andrés, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario. Esperamos contar con su visita nuevamente. Saludos Cordiales!

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Leidy Pèrez on May 22, 2023
Estimado don Andrés primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario.Saludos Cordiales,

6/10 Okay

Sara

Liked: Room comfort
Disliked: Cleanliness
a little run down and busy with outsiders
the hotel is basically a sports center for the town. people come in to use the gym and the pool. the room was old and had issues with the hot water. the hot tub was not really hot either. overall not a place where I would want to spend multiple days.
Stayed 1 night in Apr 2023
Response from Leidy Pèrez on Apr 27, 2023
Good morning dear Sara, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement. Best Regards!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Leidy Pèrez on Mar 29, 2023
Buenos días estimado Bruce, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario el tomaremos como una oportunidad de mejora.Esperamos contar con su visita nuevamente. Saludos Cordiales!

6/10 Okay

DENIA, SAN JOSE

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The receptionist was a little rude, she disrespected me by calling me only by my name, even though she is like my daughter. The price included breakfast, but nobody gave us the tickets for the breakfast and at the restaurant they didn’t want to let us have the food. I came with other friends, and they got bar courtesies, but I didn’t. The bathtub was a little dirty, there were no coffee cups to drink coffee. We were 3 perdona, but there were only 2 towels
Stayed 1 night in Feb 2023
Response from Leidy Pèrez on Feb 27, 2023
Good morning dear Denia, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement.Best Regards!

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Leidy Pèrez on Mar 6, 2023
Good morning dear Jodie, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment. Best Regards!

2/10 Terrible

Julisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed rundown
When I checked in floor was not clean, I had to call the front desk to ask them to send someone to clean the floors, the pictures above is how the room looks when I asked them to clean my room. I checked out a day earlier because I was not able to sleep at all mattress we not good.
Stayed 6 nights in Jan 2023
Response from Leidy Pèrez on Jan 16, 2023
Good morning dear Julissa, first of all, thank you for your visit, it was a pleasure for all the hotel staff to serve you, we appreciate you taking the time to issue your comment, we offer our sincere thanks for the situation presented, we will review the case internally and we will take it as an opportunity to gets better.Best regards!

10/10 Excellent

Nora

Stayed 1 night in Dec 2022
Response from Leidy Pérez on Nov 6, 2023
Buenos días estimada Nora, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario. Esperamos contar con su visita nuevamente. Saludos Cordiales!

8/10 Good

Nora

Stayed 1 night in Dec 2022
Response from Leidy Pèrez on Jan 6, 2023
Buenos días estimada Nora, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario el tomaremos como una oportunidad de mejora.Esperamos contar con su visita nuevamente. Saludos Cordiales!

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Leidy Pèrez on Dec 27, 2022
Buenas tardes estimado Andrés, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario.Esperamos contar con su visita nuevamente. Saludos Cordiales!

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with all the amenities and a delicious included breakfast. My only wish was I had a full day to enjoy it, as we stopped here quick stay as a launch pad out to Torteguero. We Would stay again!
Response from Leidy Pèrez on Dec 17, 2022
Good morning dear Cyndi, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment.We hope to have your visit again.Best Regards!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very Good place to stay lots a things to do at the hotel.
Stayed 3 nights in Nov 2022
Response from Leidy Pèrez on Dec 2, 2022
Good morning dear Norma, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment.We hope to have your visit again.Best Regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really nice, helped with everything needed. I would stay again.
Stayed 2 nights in Nov 2022
Response from Leidy Pèrez on Nov 14, 2022
Good morning dear, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, .We hope to have your visit again.Best Regards!

10/10 Excellent

Nallely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the green surrounding area
Stayed 1 night in Aug 2022
Response from Leidy Pérez on Aug 6, 2022
Good morning dear Nallely, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement. We hope to have your visit again. Best Regards!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent experiance. Will be back in future
Stayed 1 night in Jun 2022
Response from Leidy Pérez on Jun 17, 2022
Good morning dear Jose, first of all thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we thank you for taking the time to make your comment. We hope to have your visit again. Best regards.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had difficulty adjusting aircondioner
Stayed 1 night in May 2022
Response from Leidy Pérez on Jun 13, 2022
Good morning dear Ronald, first of all, thank you for your visit, for all the Hotel staff it was a pleasure to serve you, we appreciate you taking the time to make your comment, we will take it as an opportunity for improvement. We hope to have your visit again. Best regards!

10/10 Excellent

Antal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2021

10/10 Excellent

micah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were great
Stayed 2 nights in Oct 2021
Response from Leidy Pérez on Nov 1, 2021
Dear Micah, first of all to thank you for your visit, for all the staff of the Hotel it was a pleasure to serve you, we appreciate you taking the time to issue your comment. Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Nice staff …but!
Nice staff but hotel rooms are greatly outdated.
Stayed 1 night in Sep 2021
Response from Leidy Pérez on Sep 20, 2021
Estimado James, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario el cual tomaremos como una oportunidad de mejora. Saludos!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attitude of staff.
Nice experience, lot of nature, good meal, and overall great attitude of staff.
Stayed 1 night in Sep 2021
Response from Leidy Pérez on Sep 14, 2021
Estimado Roberto, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario. Saludos Cordiales,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and amenities
Nice hotel staff was good but front desk personal has very little English which made things a bit hard to communicate but all else good
Stayed 1 night in Sep 2021
Response from Leidy Pérez on Sep 14, 2021
Estimado James primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario el cual tomaremos como una oportunidad de mejora, Saludos Cordiales,

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Leidy Pérez on Sep 20, 2021
Estimado Richard, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario el cual tomaremos como una oportunidad de mejora,

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Leidy Pérez on Aug 30, 2021
Buenos días, primeramente agradecerle por su visita, le agradecemos tomarse el tiempo para emitir su comentario y esperamos contar con su visita nuevamente.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place the people were very friendly. The rooms were clean the pool was very nice. There was a restaurant on site and food was very good.
Stayed 7 nights in Jul 2021
Response from Leidy Pérez on Aug 9, 2021
Buenos días, primeramente agradecerle por su visita, para todo el personal del Hotel fue un gusto atenderle, le agradecemos tomarse el tiempo para emitir su comentario y esperamos contar con su visita nuevamente. Saludos!

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Leidy Pérez on Jun 25, 2021
Estimado don Ronald, le agradecemos tomarse el tiempo para emitir su calificación, la tomaremos como una oportunidad de mejora. Saludos Cordiales.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Good for a quick stay or if you are not going to be in the room a lot. The fridge was broken and rusty in our room.
Stayed 1 night in Apr 2021
Response from Leidy Pérez on May 5, 2021
Good morning, thank you for your comments, we will take them as an opportunity for improvement. Best Regards.

6/10 Okay

Clive

Good Basic Hotel
Good basic hotel for the area.
Stayed 1 night in Feb 2021
Response from Katty Camacho on Feb 16, 2021
Thanks for your comments, best regards !

6/10 Okay

Jefrey

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Suerre Could Be Nice - But has Major Problems
Suerre is in a nice location but has issues. I've stayed more than 20 nights here as they are close to family - but I'm looking for an alternative. Everything is very old. The beds must be 20 years old and vert lumpy and uncomfortable.. The WifI is the slowest that I've experienced and at times unusable. Bring a wifi hotspot if you depend on the internet. The room keys need to be reprogrammed several times a day as they don't hold the programming if it gets close to a phone, credit card or computer. And this is in the Deluxe rooms. The pool, playground, bar are fun and in good shape - but beware that they sell country club memberships in the local communities to use the facilities and it is very crowed at nights and on the weekends. They also hold private parties which make the crowd worse. I will say the staff are great - housekeeping, reception, wait staff and bartenders, security - the people are awesome and this could be a nice place. But it has major problems.
Stayed 3 nights in Dec 2019
Response from Verónica Menéndez on Dec 10, 2019
Dear, thanks for taking the time to evaluate us. For all Suerre hotel staff, it is a pleasure to serve you. We understand your comments and look forward to your visit again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Picked the place since it was halfway between the Caribbean coast where we spent a couple of days and San Jose, for our flight home. Facilities fine for outside - pool, restaurant. Rooms definitely underwhelming. Clean, but motel like in design and look. A little attention to interior design would go a long way to making it more attractive. And no place to sit in the room - an armchair would be a good addition.
Stayed 1 night in Nov 2019
Response from Verónica Menéndez on Nov 27, 2019
Dear, thank you very much for visiting us, your comments are very important to us, they allow us to establish the areas to improve, it was a pleasure to serve you.

10/10 Excellent

Victor

Stayed 1 night in Nov 2019

10/10 Excellent

Victor

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from VERONICA MENENDEZ on Oct 30, 2019
Thanks for your evaluation

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from VERONICA MENENDEZ on Oct 30, 2019
Thanks for your evaluation

10/10 Excellent

Victor

Stayed 2 nights in Oct 2019